IBM Netfinity 4500R, User Reference Manual

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Chapter 7. Solving problems
119
8603 An error occurred during the mouse (pointing device) controller test. The addition or
removal of a mouse, or a failing system board can cause this error.
Note: This error also can occur if electrical power was lost for a very brief period and
then restored. In this case, turn off the server for at least 5 seconds; then, turn it
back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the
correct connectors. If they are connected correctly, use the following
procedure:
1. Turn off the server.
2. Disconnect the mouse from the server.
3. Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the
problem remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If
the diagnostic tests do not find a problem and the POST error message remains, call for
service.
00012000 Processor machine check.
Action: 1. Update the system BIOS.
2. If the problem persists, replace the microprocessor.
00019501 Processor 1 is not functioning.
Action: Replace microprocessor 1.
(The microprocessor 1 error LED will be on.)
If the problem persists, call for service.
00019502 Processor 2 is not functioning.
Action: Replace microprocessor 2.
(The microprocessor 2 error LED will be on.)
If the problem persists, call for service.
00019701 Processor 1 failed the built-in self test.
Action: Replace microprocessor 1.
(The microprocessor 1 error LED will be on.)
If the problem persists, call for service.
00019702 Processor 2 failed the built-in self-test.
Action: Replace microprocessor 2.
(The microprocessor 2 error LED will be on.)
If the problem persists, call for service.
POST message Description
Table 15. POST error messages