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Chapter 7. Service Procedures

7-9

Figure 7-9. Java security warning message

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The Web User Interface login screen appears.

7.

Enter the service user login account name and password. Special instructions
when servicing the library, including the server user login information, are
provided on the web at

http://snjlnt02.sanjose.ibm.com/tape/tapetec.nsf/

pages/opensystems

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System Summary

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For Web User Interface functions specific to the Service User, see “Service
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Figure 7-10. Service User main window

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Summary of Contents for L5U

Page 1: ...IBM System Storage TS3400 Tape Library Maintenance Information Machine Type 3577 GA32 0572 03...

Page 2: ......

Page 3: ...IBM System Storage TS3400 Tape Library Maintenance Information Machine Type 3577 GA32 0572 03...

Page 4: ...www ibm com storage lto This edition applies to the IBM System Storage TS3400 Tape Library Maintenance Information GA32 0572 03 and to the subsequent releases and modifications until otherwise indicat...

Page 5: ...ur comments to IBM via email at starpubs us ibm com or use the Reader s Comments form at the back of this publication Be sure to include the following The exact title of the document The part number T...

Page 6: ...iv TS3400 Tape Library Maintenance Information...

Page 7: ...s 2 13 Drives 2 13 Power Supply Units 2 13 Media 2 14 Data cartridges 2 14 Cleaning cartridges 2 14 Capacity scaling and segmentation 2 15 Multi Path Architecture 2 15 Specifications 2 16 Maintenance...

Page 8: ...Verify Diagnostics 7 5 Running Drive Diagnostics 7 6 Replacing a Drive 7 7 Connecting to the Ethernet Port 7 7 Connecting to the Serial Port 7 10 Service Functions using the Web User Interface 7 11 R...

Page 9: ...9 Adding a Tape Drive Canister Feature Code 4685 9 10 Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal 9 11 Removal Procedure 9 11 Replacement Procedure 9 12 Replacing the Front Bezel 9 1...

Page 10: ...People s Republic of China Class A Electronic Emission Statement C 3 Taiwan Class A Electronic Emission Statement C 3 Korean Class A Electronic Emission Statement C 3 Japan VCCI Class A ITE Electronic...

Page 11: ...g pin and label 6 9 6 10 Shipping pin storage location 6 9 6 11 Foot pads for desktop installation 6 10 6 12 Rack mount rail stud locations for front vertical rack rails 6 11 6 13 Rack mount rail stud...

Page 12: ...cover screw locations 2 9 29 9 31 LCD display card cable connector 9 30 9 32 LCD flat cable connector lock tab 9 30 9 33 Flat cable clamps on rear of library door 9 31 9 34 LCD display card cable dis...

Page 13: ...r the library 2 16 4 1 Menu commands and access privileges 4 7 5 1 Caution notice symbols 5 2 5 2 Examples of symbol use 5 2 6 1 Location criteria 6 1 6 2 Removing drive from another library 6 19 7 1...

Page 14: ...xii TS3400 Tape Library Maintenance Information...

Page 15: ...port for attachment to 3592 C06 Controller FC 9014 IBM System Storage TS1120 and TS1130 Tape Drives and TS1120 Controller Operator Guide 3592 Models J1A E05 E06 EU6 J70 and C06 GA32 0556 IBM Encryptio...

Page 16: ...port Though uncommon some Model 3592 EU6 drives have an Ethernet port DNS server support added The DNS server setting allows the EKM NTP SNMP and SMTP servers to be specified using hostnames instead...

Page 17: ...page 1 25 Sense Key Definitions on page 1 26 Library Sense Data on page 1 27 Tape Drive Sense Data on page 1 28 Tape Drive FRU ID FID Data on page 1 33 Problem Area If Then Library Installation You ne...

Page 18: ...ary Verify diagnostic to identify the problem See Running Library Verify Diagnostics on page 7 5 You are experiencing a problem with the library and no Error Code was created Run the Library Verify di...

Page 19: ...3 If the problem persists run Library Verify and Drive diagnostic tests See Running Library Verify Diagnostics on page 7 5 and Running Drive Diagnostics on page 7 6 4 If an error is detected replace t...

Page 20: ...lay is stuck on initialization for extended period of time Lights are not correct on back of library 1 Run the Library Verify diagnostic test to identify the problem See Running Library Verify Diagnos...

Page 21: ...M If you are using library managed encryption perform the Key Path Diagnostic see Running Encryption Key Path Diagnostics on page 7 11 If the test fails a problem could exist with the IP address the E...

Page 22: ...ry chassis page 9 44 0010 Information acquisition from the DHCP server failed None Error code appears in library log 1 Confirm the server settings 2 Confirm the LAN cable connection 3 Cycle the power...

Page 23: ...1 5 Replace the TS3400 Tape Library chassis page 9 44 002C Library Drive Interface LDI error ACK response event timeout detected 1 Confirm the drive connection 2 Cycle the power and try again 3 Replac...

Page 24: ...nication error detected CHK 0061 0062 Accessor EEPROM I2C communication abnormally terminated detected CHK 0062 0063 Accessor EEPROM checksum error detected CHK 0063 0070 Calibration failed because th...

Page 25: ...erface communication fails or is disconnected CHK 007F 1 Confirm the drive connection 2 Cycle the power and try again 3 Replace the Library Control Blade page 9 8 4 Replace the drive canister page 9 1...

Page 26: ...Replace the Library Control Blade page 9 8 3 Replace the Accessor assembly page 9 23 4 Replace the Accessor Flat Cable Plate assembly page 9 28 5 Replace the Back Board assembly page 9 37 6 Replace th...

Page 27: ...osition was moved CHK 00A1 00A2 Swivel operation error 3 The swivel position sensor was detected after the GET position was moved CHK 00A2 00A4 During initialization the swivel origin could not be det...

Page 28: ...and try again 2 Replace the Library Control Blade page 9 8 3 Replace the Accessor assembly page 9 23 4 Replace the Accessor Flat Cable Plate assembly page 9 28 5 Replace the Back Board assembly page 9...

Page 29: ...CTRG calibration error 2 During CTRG calibration CTRG sensor ON could not be detected CHK 00C9 00D0 A checksum error was detected during updating the firmware CHK 00D0 1 Check the firmware file versio...

Page 30: ...1 00E2 An error was detected in unit configuration data area stored in flash memory CHK 00E2 00E3 A checksum error was detected in the data stored in flash memory CHK 00E3 00F0 Sensor error 1 During b...

Page 31: ...ink check a magazine Lower sensor error was detected CHK 00FC 00FD Sensor error 12 During blink check an X origin sensor error was detected CHK 00FD Table 1 2 Drive error codes Code H Description Pane...

Page 32: ...ive canister page 9 11 4 Replace the Drive Docking Card page 9 19 5 Replace the Library Control Blade page 9 8 6 Replace the Back Board assembly page 9 37 7 Replace the TS3400 Tape Library chassis pag...

Page 33: ...er and try again 3 Replace the drive canister page 9 11 4 Replace the Drive Docking Card page 9 19 5 Replace the Library Control Blade page 9 8 6 Replace the Back Board assembly page 9 37 7 Replace th...

Page 34: ...s Tape not loaded Clean Drives Expired medium loaded Clean Drives Write protect error Clean Drives Cleaning execution failure Clean Drives I O Error File open failure Download Drive Logs Network Error...

Page 35: ...the network condition setting Applet shutdown Displayed after 3 unsuccessful attempts using the Java Applet Table 1 3 Web user error messages continued Title Message Issuing Panel Table 1 4 Trap list...

Page 36: ...present TapeAlerts that will be sent The MIB file should not be taken to mean that all traps that are defined in the MIB will be sent by the library or that they will be sent in the future TapeAlert F...

Page 37: ...ystem A redundant power supply has failed inside the library See Replacing a Power Supply Unit on page 9 7 Table 1 5 TapeAlert flags supported by the library continued Flag Number Flag Name Descriptio...

Page 38: ...is removed from the drive Set the write protect switch on the cartridge to OFF Ensure that the cartridge is not logically protected 10 No removal Set when an unload is attempted and SCSI Prevent Medi...

Page 39: ...cleaning cartridge to be loaded and the loaded cartridge is not a cleaning cartridge Use a valid cleaning cartridge 25 Dual port interface error Set when a redundant Fibre interface port on the tape...

Page 40: ...m persists replace the drive canister See Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal on page 9 11 39 Diagnostics required Set when a tape cartridge or drive FID or ATTN DRV message...

Page 41: ...ation for those drivers to obtain the sense data Raw sense data as returned from the drive is documented in the IBM System Storage TS3400 Tape Library SCSI Reference 56 Unload failure The operation fa...

Page 42: ...ense Key Definitions Table 1 7 Sense key definitions SK Definition 00 No Sense 01 Recovered Error 02 Not Ready 03 Medium Error 04 Hardware Error 05 Illegal Request 06 Unit Attention 07 Data Protect 08...

Page 43: ...on required 3A 02 Media not present tray open 80 05 During reprogramming mode 4 15 01 Mechanical position error 40 nn Diagnostic failure on component nn 80h ffh 44 00 Internal target failure 80 04 Fan...

Page 44: ...t ready format in progress 04 07 Unit not ready operation in progress 09 00 Track Following error 0C 00 WRITE error 11 00 Unrecovered READ error 11 01 Read retries exhausted 11 08 Unrecovered READ err...

Page 45: ...lect failure 47 00 SCSI parity error 47 80 Read internal CRC error 47 81 Write internal CRC error 48 00 IDE message received 49 00 Invalid message error 4A 00 Command Phase error 4B 00 Data phase erro...

Page 46: ...on Key Service Not Configured EE 02 Encryption Key Service Not Available EE 10 Encryption Key Required EE 20 Encryption Key Count Exceeded EE 21 Encryption Key Alias Exceeded EE 22 Encryption Key Rese...

Page 47: ...is no microcode dump currently available B 1 Indicates a microcode dump is available This information may be retrieved with the Read Buffer command and can be used by IBM Service personnel to analyze...

Page 48: ...Reserved 46 49 Logical block number 50 52 Data set number x 000000 to x FFFFFF 53 Physical wrap number 54 55 Partition number x 0000 00FF 56 59 Relative LPOS 60 Logical wrap number 61 Last speed index...

Page 49: ...ter Encryption configuration installed during manufacturing is incorrect Drive canister must be replaced 51 Encryption Self Test POST HW 100 Drive Canister Encryption hardware power on self test POST...

Page 50: ...on page 9 11 86 The drive detected a drive hardware or media fault Cartridge problem Run the Media Test and Head Test See Running Drive Diagnostics on page 7 6 Drive canister problem See Replacing a...

Page 51: ...drive detected that a drive dump has been written to flash memory Status message that a dump is in flash memory To offload a dump to flash or clearing flash dump memory see Downloading Drive Logs on p...

Page 52: ...1 36 TS3400 Tape Library Maintenance Information...

Page 53: ...porates up to two IBM System Storage TS1120 Tape Drives Model 3592 E05 Machine Type 3592 Model E05 and or IBM System Storage TS1130 Tape Drives Model 3592 E06 Machine Type 3592 Model E06 and Model 359...

Page 54: ...yption and associated IBM Encryption Key Manager EKM component in a wide variety of operating system environments including IBM System i IBM System p IBM System x IBM System z Linux HP UX Sun Solaris...

Page 55: ...tridge magazines The upper and lower magazines are identical and can hold up to 9 cartridges each The front three slots of the lower magazine can be configured as I O Station slots The last two slots...

Page 56: ...when a piece of media is bad degraded or invalid and indicates that operator intervention is required It is cleared when all invalid cartridges have been exported from the library It also is lit when...

Page 57: ...dow to monitor accessor and drive functions visually In addition to messages on the library Operator Panel individual drives can also display various messages on an 8 character drive message display v...

Page 58: ...The LCB stores vital product data VPD such as library settings serial number library logs and Accessor calibration backup data An Ethernet port in Figure 2 7 on the LCB is used to connect the library...

Page 59: ...ots in the rear of the library If a tape drive slot is empty a metal plate covers the empty drive slots to prevent debris from entering the library Fibre Channel tape drives can be directly attached t...

Page 60: ...l E06 and EU6 drives are encryption capable Not all E05 drives are encryption capable Look for the encryption capable label in Figure 2 9 No Model E06 drives and not all Model EU6 drives have an encry...

Page 61: ...the Operator Panel Web User Interface and to e mail and SNMP notification recipients The library is powered ON when the power supply switch in Figure 2 10 on the rear panel is ON the library has no i...

Page 62: ...y two vertical guide shafts and its tilt is controlled using three sets of rack and pinion gearing with synchronized rotation The Picker in Figure 2 12 rotates or swivels on a swivel plate assembly us...

Page 63: ...n the drive itself with the use of an Encryption Key Manager EKM helping to avoid the need for host based encryption of data with a concurrent drain on host performance or the use of specialized encry...

Page 64: ...e Drive Removal Feature Code 1663 Feature Code 1663 is required for removing a 3592 tape drive from the library before installing a drive upgrade or installing the drive slot cover plate if an upgrade...

Page 65: ...commands for 5 minutes Slot locations 17 and 18 can be configured as cleaning cartridge slots for both automatic cleaning and manual cleaning If only one slot is allocated for cleaning cartridges slo...

Page 66: ...3592 drive models This microcode ensures that a 3592 encrypted cartridge format can be recognized by any 3592 drive regardless of whether the drive is encryption enabled or not While the 3592 J1A is n...

Page 67: ...lity matrix and ISV matrix can be found at this link Multi Path Architecture The library features the Storage Area Network SAN ready Multi Path Architecture which allows homogeneous or heterogeneous o...

Page 68: ...g Drive temperature 16 to 32 C 60 to 90 F 1 to 60 C 34 to 140 F 30 to 60 C 22 to 140 F Relative humidity 20 to 80 5 to 80 5 to 100 Wet bulb temperature 23 C 73 F max 29 C 84 F max 29 C 84 F max Note T...

Page 69: ...g procedures to access this material Note If you do not have Internet access and you need information about device drivers contact your Marketing Representative Using a browser type one of the followi...

Page 70: ...2 18 TS3400 Tape Library Maintenance Information For more information about device drivers refer to any of the preceding directories...

Page 71: ...ge 3 4 Power Supply Unit on page 3 5 Library Control Blade LCB on page 3 5 Tape Drive on page 3 6 LCD Display Card on page 3 6 Accessor Assembly on page 3 7 Accessor Flat Cable Plate on page 3 8 Back...

Page 72: ...TS3400 Tape Library Figure 3 1 Tape library unit Front Panel Components Figure 3 2 Front view of the library a34z0073 1 2 6 3 4 5 a34z0074 Cartridge Magazines Operator Panel View Window Front Panel LE...

Page 73: ...library 3 4 5 2 4 1 a34z0075 8 7 6 Drive cover plate Shipping pin storage slot Library Control Blade LCB Drive cover plate Power supply units Ethernet port Tape drive canister RS232C serial port for...

Page 74: ...e Information Cartridge Magazines Figure 3 4 Tape cartridge magazine I O Station Figure 3 5 I O Station Front 3 slots in lower cartridge a34z0076 1 a34z0077 I O Station when enabled occupies the front...

Page 75: ...r supply unit Library Control Blade LCB Figure 3 7 Library Control Blade 2 1 3 a34z0078 4 Power switch Power LED Power socket Thumbscrew 1 3 2 4 2 1 a34z0079 3 5 4 Ethernet port for network connection...

Page 76: ...6 TS3400 Tape Library Maintenance Information Tape Drive Figure 3 8 Tape drive in canister LCD Display Card Figure 3 9 LCD display panel with front bezel removed 1 a34z0080 Tape drive LEDs 1 a34z0081...

Page 77: ...Chapter 3 Library Components 3 7 Accessor Assembly Figure 3 10 Accessor assembly 1 2 a34z0082 3 Accessor assembly Bar code reader Picker 1 3 2...

Page 78: ...TS3400 Tape Library Maintenance Information Accessor Flat Cable Plate Figure 3 11 Accessor FFC cable plate Back Board Figure 3 12 Library back board rear view from power supply housing 1 a34z0083 a34z...

Page 79: ...Chapter 3 Library Components 3 9 Drive Docking Card Figure 3 13 Drive docking card Magazine Lock Release Mechanism Figure 3 14 Magazine lock release mechanism a34z0085 a34z0086...

Page 80: ...nformation I O Station Lock Release Mechanism Figure 3 15 I O Station lock release mechanism Desktop Mounting Rubber Feet Figure 3 16 Desktop mounting rubber feet 2 1 a34z0087 I O Station lock release...

Page 81: ...Chapter 3 Library Components 3 11 Rack Mount Kit Figure 3 17 Rack mount kit brackets and rails a34z0089 2 3 1 Rack mount kit rails Clip on bezels Mounting brackets 1 3 2...

Page 82: ...ram Library Control Card LCD Display Card LCD Module Switch 4 LED 3 Buzzer Motor Sensor 2 Drive Canister 1 Solenoid 3 Motor 2 Sensor 3 EEPROM Motor Sensor 3 Bar Code Reader Redundant P S 1 Back Board...

Page 83: ...SH7616 DRV I F SCIF1 MAC PHY MAG RJ 45 FLASH 1 SDRA M 2 RS 232C D sub 9 OP Panel DAC 15 625MHz RESET Motor Driver Sensor X12 SDRAM 2 4M 16 2 RS 422 BCR FLASH 2 128k 16 RTC EEPROM 32 768Hz FPGA SCIF2 R...

Page 84: ...3 14 TS3400 Tape Library Maintenance Information...

Page 85: ...installed on your host computer for full functionality and is best viewed using Internet Explorer 6 0 or higher Internet Explorer 7 0 or higher is required for IPv6 Operator Panel The Operator Panel i...

Page 86: ...s available to the user Status Display Screen The status display screen indicates the current library status The status display screen is displayed automatically after a logout timeout period expires...

Page 87: ...ucts a tape inventory of the cartridge magazines and tape drives This process can take several minutes The login screen is displayed when the inventory is complete Figure 4 3 Login screen To login 1 P...

Page 88: ...e library and drive firmware and to download error logs drive logs and library logs from the library Before the TS3400 Tape Library can be managed over a network using the Web User Interface you must...

Page 89: ...account service Password Contact your next level of support After entering your Account name and Password use your mouse to click Login or press the Enter key For information on Administrator Service...

Page 90: ...actions that affect the physical library Superusers are allowed to operate the physical and logical libraries but not perform actions that affect the library configuration Administrator users are all...

Page 91: ...ges X X X Unload Drives X X X Cartridge Attributes X X X Clean Drives X X X Library State X X X Inventory X X X CONFIGURE LIBRARY User Access X X Physical X X Logical X X Network X X Encryption X X Da...

Page 92: ...4 8 TS3400 Tape Library Maintenance Information...

Page 93: ...thal or extremely hazardous to people A lightning bolt symbol always accompanies a danger notice to represent a dangerous electrical condition A sample danger notice follows Danger Notice on page 5 1...

Page 94: ...the unit Weight symbols are accompanied by an approximation of the product s weight Table 5 2 Examples of symbol use The controller card contains a lithium battery CAUTION The battery is a lithium io...

Page 95: ...first correcting the problem Possible safety hazards are Electrical An electrically charged frame can cause serious electrical shock Mechanical Hazards such as a safety cover missing are potentially...

Page 96: ...ency Operating Mode Emergency operations are meant for Manual inserts and retrievals of media Manual operation of the drives Sharp Edges on Tape Drives 3592 E05 tape drives with the following serial n...

Page 97: ...ge such as a pinched cut or frayed cord 7 Check the tape drive s Fibre Channel cables for damage 8 Check the cover of the library for sharp edges damage or alterations that expose its internal parts 9...

Page 98: ...5 6 TS3400 Tape Library Maintenance Information Figure 5 2 ac grounding inspection a05m0246 Vac x 10 0 0 Vac 0 1 0 1...

Page 99: ...wer cord with a grounded attachment plug has been provided Use only properly grounded outlets All power cords use an appliance coupler that complies with the International Electrotechnical Commission...

Page 100: ...h as Covers Hazard alert messages Warning signs Grounding wires Clothing must be in agreement with the following safety rules No metal fasteners Should be close fitting so that it cannot be caught in...

Page 101: ...ed drawer and should not be moved for servicing unless specified by the manufacturer Attempting to move the drawer partially or completely out of the rack may cause the rack to become unstable or caus...

Page 102: ...ing movement Do not use a ramp inclined at more than ten degrees Once the rack cabinet is in the new location do the following Lower the four leveling pads Install stabilizer brackets on the rack cabi...

Page 103: ...cables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie...

Page 104: ...ther reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont tiquet s conform mentaux directives europ ennes 2006 66 EC norme relative aux batteries et accumulate...

Page 105: ...includes the cost of the environmental management of their waste For California Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate The foregoing notic...

Page 106: ...5 14 TS3400 Tape Library Maintenance Information...

Page 107: ...duction on page 6 19 Connecting the Power Cords on page 6 20 Verifying Library and Drive Operation on page 6 20 Connecting the Host Interface Cable and Network Cable on page 6 21 Configuring the Libra...

Page 108: ...al rack mount kit Drive canisters if ordered Important If any of the contents of your shipment are damaged or missing please call the appropriate number listed on the Quality Hotline card Removing Com...

Page 109: ...Chapter 6 Installing the Library 6 3 Figure 6 1 Components removed to reduce weight a34z0177...

Page 110: ...ve each power supply installed in the library 1 Loosen the blue thumb screw in Figure 6 2 on the power supply by turning it counterclockwise 2 Grasp the handle in Figure 6 2 and slowly pull the power...

Page 111: ...ary Control Blade by turning them counterclockwise 2 Place two fingers under the handle in Figure 6 3 and slowly pull the Library Control Blade toward you while supporting it from underneath Removing...

Page 112: ...push the lock mechanism to release the lock and eject the cartridge magazines Figure 6 5 Cartridges released 3 If the I O Station is enabled the lower cartridge magazine cannot be fully removed from...

Page 113: ...tion locking mechanism below the I O Station in Figure 6 7 Figure 6 7 I O Station lock release access hole b Insert the 2 mm hexagonal wrench or a similar tool into the lock release access hole and ge...

Page 114: ...Figure 6 8 Shipping pin and label Important The shipping pin prevents the library Accessor from moving during shipment and must be removed before the library is powered ON The shipping pin is attached...

Page 115: ...ng pin 1 Remove the orange label and the shipping pin from the bottom right side of the library Figure 6 9 Shipping pin and label 2 Store the shipping pin and label in the storage location on the rear...

Page 116: ...lowing the procedures in Removing Components to Reduce Library Weight on page 6 2 Figure 6 11 Foot pads for desktop installation To install the library foot pads 1 Being very careful lay the library o...

Page 117: ...y read the safety information in Rack Safety on page 5 9 Also verify that no foot pads are installed on the bottom of the library The library requires 5U rack space in an EIA standard sized rack One u...

Page 118: ...rails on the front and rear of the rack 2 Identify and mark the holes in the vertical rails corresponding to the rail studs located on the front and back of each shelf rail included in the Rack Mount...

Page 119: ...between front and rear vertical rail posts 2 Insert the studs on the front of the sliding rail into the holes marked on the front vertical post 3 Insert centering screws in each of the vertical posts...

Page 120: ...6 From the front of the rack visually verify that the rail is aligned properly with the rack 7 Repeat this procedure for the other rail 8 Tighten the screws to finish installing the rails Installing t...

Page 121: ...15 and Figure 6 16 1 Attach a mounting bracket to the front right side of the library The rear two holes on the mounting bracket are recommended for normal installations However the front two holes c...

Page 122: ...ary Weight on page 6 2 Figure 6 17 Sliding library into the rack To place the library in the rack 1 With a person on each side of the library lift the library 2 Slide the library partially onto the ra...

Page 123: ...Chapter 6 Installing the Library 6 17 Figure 6 18 Clip on bezels Figure 6 19 Library front panel clip on bezel a34z0038 1 2 a34z0140...

Page 124: ...Figure 6 20 from the rear panel of the library Store the cover plate and retaining screw for future use Figure 6 20 Drive cover plate 2 Carefully slide the drive canister into the fixed tray assembly...

Page 125: ...4 Hold the locking lever in Figure 6 21 up to ensure the tabs on both sides of the lever clear the frame 5 Grasp the drive canister handle in Figure 6 21 and carefully but firmly push the drive into p...

Page 126: ...by toggling the power switches on each power supply to the ON position 4 Wait for the library to initialize This will take approximately 10 minutes Note If the Operator Panel does not initialize check...

Page 127: ...ead verify test The cartridge is then moved to the second drive if installed and the test is repeated When the test is done the library tells the drive to eject the cartridge and then the cartridge is...

Page 128: ...rary a crossover cable may be required Figure 6 24 Ethernet cable Configuring the Library The customer is responsible for configuring the library and the drives including encryption partitions and oth...

Page 129: ...an be notified immediately by setting up e mail event notification and or SNMP trap notification The type of event that generates e mail notification or SNMP trap notification can be selected to limit...

Page 130: ...to display errors with specific sense data code types Selecting a specific entry displays additional information in the Detail panel comprising Index number of the error Date and time the error occurr...

Page 131: ...library online after you finish adding removing and replacing all necessary parts See Taking the Library Offline Online on page 7 23 13 Clear all open Operator Interventions 14 Verify that your host a...

Page 132: ...ck the error log 1 Log into the Operator Panel 2 Press the Down button to select Service Mode and press Enter 3 Press the Down button to select Error Log and press Enter 4 If an error has occurred pre...

Page 133: ...to select Service Mode and press Enter 3 Press the Down button to select Diagnostics and press Enter 4 Select Library Verify and press Enter Follow the on screen instructions The library performs a P...

Page 134: ...lly occur when the library is powered ON POST When prompted load a CE scratch cartridge to run the calibrate drive read write and tape motion tests These tests calibrate the read write channel to opti...

Page 135: ...cement command takes the drive offline from the fibre channel host and causes the drive to save a log to flash memory After replacing a drive the Finishes Replacement command stores the original drive...

Page 136: ...ess of the library a From the top menu of the Operator Panel press the Down button to select View Settings and press Enter b Press the Down button until the IP Address setting is displayed and make a...

Page 137: ...7 Enter the service user login account name and password Special instructions when servicing the library including the server user login information are provided on the web at http snjlnt02 sanjose i...

Page 138: ...ort 1 Connect a null modem cable between the laptop and the serial port in Figure 7 11 on the LCB 2 Start a Hyperterminal session by clicking Start Programs Accessories Communications Hyperterminal 3...

Page 139: ...e Test The library performs a drive communication test to confirm communication with the drive Ethernet Test The library pings each EKM server IP address and records the result EKM Path Test The libra...

Page 140: ...is the same as the information that can be accessed from the Operator Panel see Checking Mechanical Movement Statistics on page 7 4 To download accessor statistics 1 Expand Service Library if necessar...

Page 141: ...Service Library if necessary and click on Operator Interventions in the left navigation pane of the Web User Interface 2 Select the Unit Type options and Event Level filter options to reduce the numbe...

Page 142: ...ibutes The Index list displays the most recent error log 000 to the oldest nnn discarding the oldest error records when the log is full There are 2 types of error data displayed in the library log wit...

Page 143: ...data screen Use Service Library Traces to display a trace history of errors that have occurred The summary can be filtered to display the type of errors occurring within a given time period To downloa...

Page 144: ...file on your host computer To clear the drive data log from flash memory after saving to a file 1 Take the library offline See Taking the Library Offline Online on page 7 23 2 Expand Service Library...

Page 145: ...r Interface select Service Library Download Drive Logs select the drive specify a file name and location and click Download See Downloading Drive Logs on page 7 16 4 When requested by IBM attach the l...

Page 146: ...page 2 6 When lit the LED indicates Ethernet network link traffic between the library and the network Tape Drive LEDs Operator interventions typically report all problems related to tape drives inclu...

Page 147: ...s that there is performance related data stored within the drive dynamic random access memory RAM This dump data can be retrieved by a service representative for troubleshooting purposes Clean require...

Page 148: ...light detected through Fibre Channels Fibre channel cable disconnected Port not in use Fibre wrap plug installed on the port Drive not returned to operator mode still in CE offline mode or CE online...

Page 149: ...ary operations It will be several minutes before the library reboots Important After the update process starts you must wait until the library reboots Do not attempt to interrupt the process in any wa...

Page 150: ...ith the drive through the library to load and unload a test cartridge thereby exercising some library functions Scans to find and displays all IBM devices The tool will not display any non IBM devices...

Page 151: ...html 2 Install the MIB file on your SNMP server Refer to your server application documentation for instructions Reseating Cables To reseat external library cables perform the following steps 1 Locate...

Page 152: ...on and press Enter 2 Select Library Settings and press Enter 3 Select Online Offline and press Enter 4 Select Online and press Enter 5 Press Cancel to return to the Configuration menu 6 Press Cancel t...

Page 153: ...wer switch on each power supply to the OFF O position to shut down the library 5 Disconnect the library s power cords from their electrical source Restarting 1 Connect all power cords to their electri...

Page 154: ...tag placement 1 Copy the machine type MT and serial number SN from the old library onto the Repair ID tag in Figure 7 24 2 Copy the Worldwide Name WWN from the old library onto the WWN ID label in Fig...

Page 155: ...play a dialog to enter a file name and to select a location to save the drive dump Normal data log Forced data log 6 Click the Download button to download the drive log and save to a file To clear the...

Page 156: ...nto the system floppy diskette drive 5 When the prompt appears format the diskette by typing format and press Enter 6 Start the tape utility program by typing tapeutil at the prompt 7 Select Tape Driv...

Page 157: ...ile and is lost if you press the Reset pushbutton or power OFF the device 1 At the drive service panel verify that the drive is Online 2 Verify that the drive is unloaded 3 Verify that the drive is no...

Page 158: ...9 Mode Sense Page 4 Test Unit Ready 10 Switch Tape Changer Device 5 Reserve Device 11 Create Special Files 6 Release Device 12 Query Driver Version Q Quit IBMtapeutil Medium Changer Commands 60 Elemen...

Page 159: ...serve Device 11 Create Special Files 6 Release Device 12 Query Driver Version Q Quit IBMtapeutil Tape Commands 20 Rewind 33 Set Block Size 21 Forward Space Filemarks 34 Retension Tape 22 Backward Spac...

Page 160: ...tapeutil f dev rmt nst o sdp z file v Note The diagnostic dump procedure may also be performed by using the menu driven interface of the tapeutil program To invoke the tapeutil program in this format...

Page 161: ...rformed by using the menu driven interface of the ntutil program To invoke the ntutil program in this format enter the common commands and option 80 to Force Dump Remember that the dump goes to the de...

Page 162: ...ting the drive 10 Enter the filename tmp 3592 dmp in the destination field You must press F7 Commit after entering the filename IBM Tape Device Service Aid Menu 700000 Select One of the Service Aids t...

Page 163: ...s when the dump is available It remains on the screen to indicate that trace data is stored in the device Note Trace data is volatile and is lost if you press the Reset pushbutton or power OFF the dev...

Page 164: ...ocode dump of the system The dump is stored in the device After the dump is performed it must be read using Read Dump Read Dump Transfer a dump from the tape device to a host file diskette or a tape c...

Page 165: ...o copy a dump at the end of the data that is already present on the tape 5 At the prompt load a CE scratch tape and select Process Loaded Tape A screen indicates the status of the copy to medium Succe...

Page 166: ...tool download information from the web as well as explanation of tool capabilities The tool is available as a command line utility invoked by keying in the executable name itdt from the directory whe...

Page 167: ...ides YY indicates the TAP device number XXXX indicates the firmware imager version Y indicates the drive generation T indicates the connection type F for fibre channel X System gives status for about...

Page 168: ...ode file for the type of drive to be updated 3592 Model E05 D3I1_xxx fmrz IBM Tape Device Service Aid Menu 700000 Select One of the Service Aids to be performed Force Microcode Dump Perform a microcod...

Page 169: ...p 18 Update the VPD data in the host pSeries RS 6000 AIX by unconfiguring the device Example rmdev l rmt3 and reconfiguring the device Example mkdev l rmt3 Updating Microcode from Linux using TAPEUTIL...

Page 170: ...eady 10 Switch Tape Changer Device 5 Reserve Device 11 Create Special Files 6 Release Device 12 Query Driver Version Q Quit IBMtapeutil Medium Changer Commands 60 Element Information 65 Load Unload Me...

Page 171: ...ger Device 5 Reserve Device 11 Create Special Files 6 Release Device 12 Query Driver Version Q Quit IBMtapeutil Tape Commands 20 Rewind 33 Set Block Size 21 Forward Space Filemarks 34 Retension Tape 2...

Page 172: ...ce Drivers Installation and User s Guide for details of the tapeutil program in the HP UX system You may require assistance from the customer during this process The tape drive supports downloading a...

Page 173: ...rocode present on the device by entering the following command 85 Get Version 5 Update the microcode by entering the following command 82 Update Code Ntutil will prompt you for the microcode level 6 E...

Page 174: ...ss F7 Commit after entering the filename IBM Tape Device Service Aid Menu 700000 Select One of the Service Aids to be performed Force Microcode Dump Perform a microcode dump of the system The dump is...

Page 175: ...on device driver software see the IBM SCSI Tape Drive Medium Changer and 3592 Device Drivers Installation and User s Guide You may require assistance from the customer during this process Follow this...

Page 176: ...ace 7 set exit on unexpected result 8 Library Mode 20 open 21 close 22 read 23 write 24 read and display block 25 flush buffer media 26 read block id 27 erase 28 locate block id 29 display block data...

Page 177: ...scratch tape 1 Verify that the IBM tape subsystem is powered ON and online 2 Verify that the tape drive has a CE scratch tape loaded 3 Start ntutil and open the drive see Step 1 through Step 5 in Star...

Page 178: ...st menu and follow the instructions provided Work with Tape Devices System 12345678 Type options below then press Enter 1 Make available 2 Make unavailable 5 Display details 7 Display message 8 Work w...

Page 179: ...talling and using the IBM tape drive medium changer and library device drivers Also Installation and Configuration Instructions in the above guide describes the smit and cfgmgr commands Figure 8 2 sho...

Page 180: ...es rmt2 and rmt3 are available and at port addresses 2 0 and 1 0 respectively These are SCSI addresses 2 and 1 Figure 8 3 Device Fibre Addresses Available Figure 8 4 Device Fibre Addresses Defined Per...

Page 181: ...mber 0 Path Enabled Yes Alternate Path Configured No General Commands 1 Open a Device 5 Inquiry 9 Log Sense Page 2 Close a Device 6 Test Unit Ready 10 Mode Sense Page 3 Device Info 7 Reserve Device 11...

Page 182: ...response from the previous test is Hit any key to continue press Enter Otherwise type tapeutil to restart Note Your tapeutil menus may vary from the examples depending on the level of the Atape drive...

Page 183: ...ta is displayed 11 At the Hit any key to continue prompt press Enter General Commands 1 Open a Device 5 Inquiry 9 Log Sense Page 2 Close a Device 6 Test Unit Ready 10 Mode Sense Page 3 Device Info 7 R...

Page 184: ...nter to Continue message displays or when you are told to enter information press Enter after following the instruction When the utility displays information use the appropriate hardware manual to ver...

Page 185: ...the devices are functional use the tapeutil program which is provided with the IBM SCSI Tape Device Driver for SunOS Figure 8 5 below shows an example of the software and hardware paths that are used...

Page 186: ...t the Rewind option to rewind the tape 13 At the Enter Selection prompt select 2 to close the device The Device Closed response is displayed 14 At the Enter Selection prompt select Q to exit the tapet...

Page 187: ...Test Unit Ready option to verify the device test unit is ready 8 At the Enter Selection prompt select the Read Write Test option to perform write verification 9 At the Enter Block Size prompt type 102...

Page 188: ...ter Blocking Factor prompt type 256 11 At the Enter Megabytes to Write prompt type 10 12 At the Enter Pattern File Name prompt press Enter 13 At the Enter Random Seed prompt type 0 The PC will write d...

Page 189: ...ed 3 Start ntutil and open the drive see Step 1 through Step 5 in Starting NT UTILITY NTUTIL from Windows NT or Windows 2000 on page 8 21 then return here 4 Execute the following command 83 Log Sense...

Page 190: ...ump 6 Type ftp 169 254 0 3 to establish the communication connection to the drive and to open an FTP session You will see a screen that provides you with the drive type model number serial number and...

Page 191: ...urrent dump status by using the Ethernet port 1 Perform the procedure Connecting and Disconnecting Laptop From Drive E06 Only on page 8 36 if you have not done so already 2 Type ls or dir The microcod...

Page 192: ...complete See Note 1 in Table 8 3 3 Return to the departure point in Step 10 on page 8 37 which brought you here Updating Microcode By Using Ethernet Port E06 Only Use this procedure to update drive mi...

Page 193: ...10 on page 8 37 which brought you here Obtaining Microcode Image By Using Ethernet Port E06 Only Use this procedure to obtain drive microcode from a drive 1 Perform the procedure Connecting and Disco...

Page 194: ...8 40 TS3400 Tape Library Maintenance Information...

Page 195: ...Drive Canister or FC 1663 Tape Drive Removal on page 9 11 Replacing the Front Bezel on page 9 14 Replacing the LCD Display Card on page 9 16 Replacing the Drive Docking Card on page 9 19 Replacing the...

Page 196: ...handle and 2 Phillips screwdrivers 2 mm hexagonal wrench Allen key Electrostatic Discharge ESD Kit 73G5518 Safety goggles Gloves optional Ethernet crossover cable Preparing the Library for Repairs 1...

Page 197: ...5 Remove and clearly label the cartridge magazines from the library 6 In the Operator Panel top menu select Commands and press Enter 7 Select Prepare to Ship and press Enter This moves the Accessor a...

Page 198: ...ables to the library power supply units g Power ON the library by toggling the power supply switch on both supplies to the ON position 5 On the front panel insert the cartridge magazines taking care t...

Page 199: ...ntly push the lock mechanism to release the lock and eject the cartridge magazines Figure 9 2 Cartridges released 5 If the I O Station is enabled the lower cartridge magazine cannot be fully removed f...

Page 200: ...O Station locking mechanism below the I O Station in Figure 9 4 Figure 9 4 I O Station lock release access hole b Insert the 2 mm hexagonal wrench or a similar tool into the lock release access hole a...

Page 201: ...ond power supply unit should also be connected to a different ac circuit from the first power supply or to a separate power distribution source In the event that one power supply fails or becomes unst...

Page 202: ...r switch in Figure 9 5 to the ON position 6 From the Operator Panel run the Library Verify test in the Service Mode menu See Running Library Verify Diagnostics on page 7 5 7 If requested take the libr...

Page 203: ...the library 3 Tighten the two blue thumb screws in Figure 9 6 on the Library Control Blade by turning them clockwise 4 Connect the Ethernet cable in Figure 9 6 to the Library Control Blade 5 Connect...

Page 204: ...ry Store the cover plate and retaining screw for future use Figure 9 7 Drive cover plate 3 Take the library offline See Taking the Library Offline Online on page 7 23 4 Carefully slide the drive canis...

Page 205: ...e Configuring the Library on page 6 22 Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal Figure 9 8 Tape Drive The TS3400 Tape Library tape drives can be hot swapped It is not necessary to...

Page 206: ...removing both drives clearly label each tape drive so that it can be returned to the same location in the library 11 If there is a cartridge stuck in the drive see Removing a Cartridge from a Drive Ma...

Page 207: ...right correctly align and fully engage with the drive docking card 4 Lower the locking lever in Figure 9 9 until it snaps into place 5 See Tape Drive LEDs on page 7 18 for canister LED displays 6 Aft...

Page 208: ...location Replacing the Front Bezel The front bezel is a design panel on the front of the library Removal Procedure 1 Take the library offline See Taking the Library Offline Online on page 7 23 2 In t...

Page 209: ...three screws located on the magazine cartridge tray frame in Figure 9 11 and Figure 9 12 using a short handled Phillips screwdriver Figure 9 12 Front bezel screw locations 2 7 Holding the sides of the...

Page 210: ...ial number label in the recess in the lower left corner on the new front bezel This step is necessary to maintain a valid warranty of the library 3 If requested take the library online See Taking the...

Page 211: ...ide of the LCD display card Pull out the lock tab in Figure 9 15 on the front right side of the connector toward you using your fingernail and remove the flat cable Note See Figure 9 15 for a close up...

Page 212: ...steps to remove the LCD display card in reverse order 3 Run the Library Verify test in the Service Mode menu See Running Library Verify Diagnostics on page 7 5 4 If requested take the library online S...

Page 213: ...king the Library Offline Online on page 7 23 2 Power OFF the library by toggling the power supply switch on both supplies to the OFF O position 3 Remove the rear panel components in the following sequ...

Page 214: ...nance Information Figure 9 18 Components removed to gain access to drive docking card 4 Remove the five screws securing the drive docking card cover plate in Figure 9 19 a34z0019 E05 FC SH OR T WAV E...

Page 215: ...lace Procedures 9 21 Figure 9 19 Drive docking card cover plate 5 Remove the two cable connectors Figure 9 20 and in Figure 9 21 on the right side of the drive docking card Figure 9 20 Drive docking c...

Page 216: ...card 2 To replace the drive docking card perform the steps to remove the drive docking card in reverse order 3 Run the Library Verify test in the Service Mode menu See Running Library Verify Diagnosti...

Page 217: ...te If the cartridge magazines fail to unlock in response to the Unlock Magazine command from the Operator Panel you can unlock the magazines manually See Unlocking Cartridge Magazines Manually on page...

Page 218: ...y pull the Accessor assembly to the front of the library 12 Disconnect the two flat cable connectors on the front right of the Accessor assembly Figure 9 24 Release the connector lock by pulling out t...

Page 219: ...Chapter 9 Check Adjust Remove and Replace Procedures 9 25 Figure 9 24 Accessor flat cable connectors Figure 9 25 Accessor flat cable connector lock tab a34z0147 a34z0170 1 1...

Page 220: ...t Note The flat cable runs along a plate on the lower right side of the library passing underneath a metal flange on the Accessor assembly Figure 9 27 Accessor flat cable 14 Again placing your fingers...

Page 221: ...es underneath the flange on the Accessor assembly After reconnecting the Accessor flat cable connector block pull on the flat cable to remove any slack and to ensure the cable lies flat along the enti...

Page 222: ...o the Unlock Magazine command from the Operator Panel you can unlock the magazines manually See Unlocking Cartridge Magazines Manually on page 9 4 5 Power OFF the library by toggling the power supply...

Page 223: ...lace Procedures 9 29 Figure 9 29 Library housing cover screw locations 1 Figure 9 30 Library housing cover screw locations 2 a34z0010 E05 FC SH OR T WAV E 4G b SE C PO RT 0 PO RT 1 Enc FC SH OR T WAV...

Page 224: ...r toward you using your fingernail and remove the flat cable Note See Figure 9 32 for a close up view of the flat cable as it mates with the connector The cable contacts are aligned with the connector...

Page 225: ...ved damaging the LCD ribbon cable 13 Remove the flat cable from the clamps on the rear of the library door Figure 9 33 and pull the flat cable in Figure 9 34 back through the hole in the library door...

Page 226: ...TS3400 Tape Library Maintenance Information Figure 9 35 Center pillar removal 15 On the right side of the library remove the two screws securing the flat cable plate to the wall of the library a34z00...

Page 227: ...nnector lock by pulling the lock tab in Figure 9 38 on the left side of the connector towards you and then withdraw the flat cable out of the connector Note See Figure 9 38 for a close up view of the...

Page 228: ...ance Information Figure 9 37 Back board flat cable connectors Figure 9 38 Back board flat cable connector lock tab 17 Unfasten the four white plastic cable clamps located around the tape drive housing...

Page 229: ...ures 9 35 Figure 9 39 Plastic flat cable clamps 18 Remove the screw securing the flat cable plate to the library floor in Figure 9 40 pull the flat cable plate assembly forward a few millimeters and l...

Page 230: ...that the flat cable lays flat along the flat cable plate The flat cable passes underneath the flange on the Accessor assembly After reconnecting the Accessor flat cable connector block pull on the fl...

Page 231: ...the library Note If the cartridge magazines fail to unlock in response to the Unlock Magazine command from the Operator Panel you can unlock the magazines manually See Unlocking Cartridge Magazines M...

Page 232: ...ance Information Figure 9 42 Library housing cover screw locations 1 Figure 9 43 Library housing cover screw locations 2 a34z0010 E05 FC SH OR T WAV E 4G b SE C PO RT 0 PO RT 1 Enc FC SH OR T WAV E 4G...

Page 233: ...Control Blade LCB on page 9 8 11 On the sides of the library remove the four screws securing the center pillar in Figure 9 44 of the library frame and remove the pillar Figure 9 44 Center pillar remo...

Page 234: ...e spring Figure 9 46 between the power supply housing and the cartridge magazine release plate Important Wear safety goggles when removing the spring Figure 9 46 Cartridge magazine release plate sprin...

Page 235: ...ack board Figure 9 48 Release the flat cable connector lock by pulling the lock tab in Figure 9 49 on the left side of the connector towards you and then withdraw the flat cable out of the connector N...

Page 236: ...formation Figure 9 48 Back board connectors Figure 9 49 Back board flat cable connector lock tab 17 Remove the five screws securing the back board in Figure 9 50 to the power supply housing and lift t...

Page 237: ...g and two holes on the top that match up with two studs on the power supply housing Once the back board is attached to the power supply housing gather up any slack wiring and place under the hook on t...

Page 238: ...e Library See Chapter 6 Installing the Library on page 6 1 2 Insert the tape drives from your old library into the new library See Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal on page...

Page 239: ...e cartridge advise the customer to copy the data to another cartridge and to remove this tape cartridge from service Do not use power tools or magnetic tools to perform this procedure If you cannot re...

Page 240: ...screws 2 Remove the drive from the canister housing by performing the following steps a Remove four screws in Figure 9 51 to remove the canister top cover and blower b Remove the four drive mounting s...

Page 241: ...ver aside 6 Inspect the drive to decide which of the following conditions most closely matches the symptom on your drive Proceed to that procedure Tape Spooled Off Supply Reel on page 9 48 All the tap...

Page 242: ...ly 0 6 m 2 0 ft of tape out of the take up reel from the left side of the drive 2 From the take up reel thread tape around the rear of the tape path and over the head rollers on the left side of the d...

Page 243: ...connector on the drive is seated properly into the connector on the cradle or shelf See Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal on page 9 11 11 Allow the drive to perform midtap...

Page 244: ...orrect position 5 Note the following Loader mechanism gear nearest the front of the drive that actuates the cartridge loader mechanism Position of the rotator stub Front loader motor worm gear Rotatin...

Page 245: ...his procedure if the tape is broken in midtape and not near either end 1 With the front of the drive facing you pull 0 6 m 2 ft of tape out of the drive from the take up reel on the left side of the d...

Page 246: ...Midtape on page 9 51 2 Set the drive on its left side with the head and the tape path facing up 3 From the bottom of the drive locate the access hole in Figure 9 53 on page 9 48 in the bottom cover I...

Page 247: ...ridge until the tape is taut and remains within the flanges of the tape guiding rollers Ensure that you do not stretch the tape 4 See Figure 9 54 on page 9 49 Locate the threader motor worm gear on th...

Page 248: ...ep 2 on page 9 46 13 Install a new drive canister Ensure that the connector on the drive is seated properly into the connector on the cradle or shelf See Replacing a Tape Drive Canister or FC 1663 Tap...

Page 249: ...Copyright IBM Corp 2008 10 1 Chapter 10 History of Service Activity Table 10 1 Service activity Date Service Representative Parts Exchanged Description of Service Activity...

Page 250: ...10 2 TS3400 Tape Library Maintenance Information Table 10 1 Service activity continued Date Service Representative Parts Exchanged Description of Service Activity...

Page 251: ...Chapter 10 History of Service Activity 10 3 Table 10 1 Service activity continued Date Service Representative Parts Exchanged Description of Service Activity...

Page 252: ...10 4 TS3400 Tape Library Maintenance Information Table 10 1 Service activity continued Date Service Representative Parts Exchanged Description of Service Activity...

Page 253: ...atures Description Feature Code Library and Drive Code Update 0500 Tape Drive Removal 1663 Install Tape Drive Field Merge 4685 LC SC Fibre Cable Interposer 5096 LC LC Fibre Channel Cable 5m 6005 LC LC...

Page 254: ...ing screws 23R9381 Drive docking card DDC 23R9387 Back board assembly 23R9388 Cartridge CE Diagnostic 3592 24R1060 ESD Kit 73G5518 Rack Mount Power Cord 39M5378 Wrap Plug Fibre LC 12R9314 13m MM50 LC...

Page 255: ...tacles Figure 11 1 shows the plugs that are used by the power cords in Table 11 3 Match the index number that is beside each plug to the index number in the table Figure 11 1 Types of power cord recep...

Page 256: ...ines Saudi Arabia South Korea Suriname Taiwan Trinidad Tobago Venezuela US 1 Chicago 1 8 m 125 V FC 9986 AAS PN 39M5080 HVEC SAP PN 23R7143 NEMA 5 15P Chicago U S A 1 US Canada 2 8 m 250 V FC 9833 AAS...

Page 257: ...ugal Romania Russia Saudi Arabia Senegal Spain Sweden Sudan Syria Togo Tunisia Turkey Yugoslavia Zaire Zimbabwe Vietnam 4 Denmark 2 8 m 250V FC 9821 AAS PN 39M5130 HVEC SAP PN 23R7147 DK2 5A Denmark 5...

Page 258: ...Colombia Paraguay Trinidad Tobago Uruguay 11 China 2 8 m 250V FC 9840 AAS PN 39M5206 HVEC SAP PN 23R7155 CCEE People s Republic of China 12 Taiwan LV 2 8 m 125V FC 9835 AAS PN 39M5247 HVEC SAP PN 23R7...

Page 259: ...PN 23R6985 IS 6538 India 18 Brazil LV 2 8 m 125V FC 9846 AAS PN 39M5233 HVEC SAP PN 23R6986 InMetro NBR 6147 Brazil 19 Brazil HV 2 8 m 250V FC 9847 AAS PN 39M5240 HVEC SAP PN 23R6987 InMetro NBR 1413...

Page 260: ...11 8 TS3400 Tape Library Maintenance Information...

Page 261: ...w For library errors Resource Name smcn for example smc0 and Resource Type 3577 TL see SCSI Sense Data Definition on page 12 2 and locate the SCSI sense data For drive errors Resource Name rmtn for ex...

Page 262: ...ition this data contains valid sense data as defined by the hex 70 in the first sense byte position Therefore instead of all zeros as in the previous example we have valid data to rely on While the da...

Page 263: ...Recommended Actions PERFORM PROBLEM DETERMINATION PROCEDURES Detail Data SENSE DATA 0C00 0000 A500 0000 100F 1010 0000 0000 0102 0000 7000 0400 0000 000A 0000 0000 1501 0000 BE00 0000 0000 0000 0000...

Page 264: ...to the IBM System Storage TS3400 Tape Library SCSI Reference LABEL TAPE_ERR2 IDENTIFIER 476B351D Date Time Wed May 9 07 51 42 DFT Sequence Number 1669 Machine Id 0046083B4C00 Node Id risc4 Class H Typ...

Page 265: ...an HP UX System The HP UX system provides information when an error occurs on a tape drive or library in syslog var adm syslog log When you have located the error information go to Chapter 1 Start Ser...

Page 266: ...12 6 TS3400 Tape Library Maintenance Information...

Page 267: ...nformation about the error Potential causes EKM software problem problem with the key store loss of network connection to the key store hardware problem with the key store or an undefined key label Ru...

Page 268: ...d and that the encryption proxy is configured correctly If this sense is NOT associated with a job failure ignore this condition 7 EF 11 Encryption Key Generation EKM This is not an error if the tape...

Page 269: ...5 EE 25 Encryption Key Format Not Supported EKM The tape drive received a corrupted or unrecognized message from the EKM The most likely causes are an EKM code bug or incompatible code versions on th...

Page 270: ...drive hardware problem unlikely This could be an unauthorized attempt to access data Retry the command if necessary If the problem persists ensure that the signatures are correct If the problem still...

Page 271: ...r state As an example a key path diagnostic was not allowed because there was a cartridge in the tape drive Ensure that the requirements for the requested operation have been met As an example before...

Page 272: ...anslation operation The cartridge is in an indeterminate state The cartridge may need to be accessed with the old key or with the new key This tape should be copied and retired 5 EE E2 Encryption Key...

Page 273: ...ouse Navigating by keyboard You can use keys or key combinations to perform operations and initiate many menu actions that can also be done through mouse actions You can navigate the HTML version of t...

Page 274: ...B 2 TS3400 Tape Library Maintenance Information...

Page 275: ...ANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states or regions do not all...

Page 276: ...Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection ag...

Page 277: ...sted and found to comply with the limits for Class A Information Technology Equipment according to European Standard EN 55022 The limits for Class A equipment were derived for commercial and industria...

Page 278: ...t dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme GmbH 70548 Stuttgart Inf...

Page 279: ...ption Tape encryption controlled by an application archive To collect and store files in a designated place ASCII American National Standard Code for Information Interchange A 7 bit coded character se...

Page 280: ...ar Character CHK Check cleaning cartridge A tape cartridge that is used to clean the heads of a tape drive Contrast with data cartridge command A control signal that initiates an action or the start o...

Page 281: ...o 44 45 millimeters 1 75 inches eject To remove or force out from within EKM See encryption key manager electronic mail Correspondence in the form of messages transmitted between user terminals over a...

Page 282: ...naling system that enables data communication between a supported host and the library HVD signaling uses a paired plus and minus signal level to reduce the effects of noise on the SCSI bus Any noise...

Page 283: ...pe with a magnetic surface layer on which data can be stored by magnetic recording MAP Maintenance analysis procedure mask A pattern of characters that controls the retention or elimination of portion...

Page 284: ...ampere per 4 centimeters of axial length offline Pertaining to the operation of a functional unit without the continual control of a computer Contrast with online online Pertaining to the operation of...

Page 285: ...multaneous states representing data into a corresponding time sequence of states servo servos An adjective for use in qualifying some part or aspect of a servomechanism servomechanism A feedback contr...

Page 286: ...rol unit TH Thermal thread load operation A procedure that places tape along the tape path TM Tapemark transport mode End to end communications security in which the end point computers do the securit...

Page 287: ...path failover 2 11 control paths role in reducing library failure 2 15 control unit offloading dumps using TAPEUTIL 8 9 D danger notices safety 5 1 data cartridges 2 14 data encryption 2 11 data path...

Page 288: ...ormance 2 16 iSeries OS 400 checking channel attachment 8 24 updating microcode 8 13 ITDT firmware update tool 7 22 J J1A emulation 2 12 L LCD Display Field Replaceable Unit FRU 11 2 LCD display 2 2 2...

Page 289: ...g down the library 7 25 preparing library for repairs 9 2 pSeries RS6000 AIX offloading dumps using TAPEUTIL 8 2 updating microcode using TAPEUTIL 8 13 pSeries RS6000 AIX checking channel attachment 8...

Page 290: ...peAlert flags 1 21 updating microcode from HP UX Sys tem using TAPEUTIL 8 18 updating microcode from iSeries OS 400 8 13 updating microcode from Linux using TAPEUTIL 8 15 updating microcode from pSeri...

Page 291: ...tion about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or...

Page 292: ...opment Department 61C 9032 South Rita Road Tucson Arizona USA 85775 4401 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 293: ......

Page 294: ...Part Number 45E5263 Printed in USA GA32 0572 03 1P P N 45E5263...

Page 295: ...Spine information IBM System Storage TS3400 Tape Library Maintenance Information Machine Type 3577...

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