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Technical support
Troubleshooting and Frequently Asked Questions sections are provided in the Appendix
of this manual to aid you in the installation of your IBM Deskstar. If the answer to your
installation question is not found in this manual, call technical support. Before calling,
please gather as much of the following information as possible:
•
IBM drive model number, part number, and serial number
•
Operating system
•
BIOS manufacturer, version, and date
•
Any error codes and when they occurred
•
System type and manufacturer
•
Motherboard manufacturer
•
Chipset manufacturer
•
Adapter card manufacturer
•
Other devices in systems
•
Bus/cable layout (location of device, which device is at the end)
•
Applications used (if relevant)
In North America
Web
www.ibm.com/harddrive
Voice 888.IBM.5214 or 507.286.5825
Fax
507.253.DRIVE
e-mail [email protected]
In the United Kingdom
Voice
44.1475.898.125
e-mail [email protected]
In Singapore
Voice
65.1800.840.9292 or 65.840.9292
e-mail [email protected]
In Germany
Voice
49.7032.153050
e-mail [email protected]