Troubleshooting
tables
The
following
tables
list
problem
symptoms
and
suggested
solutions.
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
Documentation
CD
for
more
detailed
troubleshooting
information.
If
you
cannot
find
the
problem
in
these
charts,
run
the
diagnostic
programs.
If
you
have
run
the
diagnostic
programs,
or
if
running
the
tests
does
not
diagnose
the
problem,
call
for
service.
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
CD
or
DVD
drive
problems
Action
The
CD
or
DVD
drive
is
not
recognized.
1.
Make
sure
that:
v
The
IDE
channel
to
which
the
CD
or
DVD
drive
is
attached
(primary
or
secondary)
is
enabled
in
the
Configuration/Setup
Utility
program.
v
All
cables
and
jumpers
are
installed
correctly.
v
The
correct
device
driver
is
installed
for
the
CD
or
DVD
drive.
2.
Run
the
CD
or
DVD
drive
diagnostic
programs.
3.
Reseat
the
following
components:
a.
CD
or
DVD
drive
b.
CD
or
DVD
drive
cable
c.
I/O
board
4.
Replace
the
components
listed
in
step
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
A
CD
or
DVD
is
not
working
correctly.
1.
Clean
the
CD
or
DVD.
2.
Run
the
CD
or
DVD
drive
diagnostic
programs.
3.
Reseat
the
CD
or
DVD
drive.
4.
Replace
the
CD
or
DVD
drive.
The
CD
or
DVD
drive
tray
is
not
working.
1.
Make
sure
that
the
server
is
turned
on.
2.
Insert
the
end
of
a
straightened
paper
clip
into
the
manual
tray-release
opening.
3.
Reseat
the
CD
or
DVD
drive.
4.
Replace
the
CD
or
DVD
drive.
General
problems
Action
A
cover
lock
is
broken,
an
LED
is
not
working,
or
a
similar
problem
has
occurred.
If
the
part
is
a
CRU,
replace
it.
If
the
part
is
a
FRU,
the
part
must
be
replaced
by
a
trained
service
technician.
Hard
disk
drive
problems
Action
Not
all
drives
are
recognized
by
the
hard
disk
drive
diagnostic
test
(the
Fixed
Disk
test).
Remove
the
drive
indicated
on
the
diagnostic
tests;
then,
run
the
hard
disk
drive
diagnostic
test
again.
If
the
remaining
drives
are
recognized,
replace
the
drive
that
you
removed
with
a
new
one.
The
server
stops
responding
during
the
hard
disk
drive
diagnostic
test.
Remove
the
hard
disk
drive
that
was
being
tested
when
the
server
stopped
responding,
and
run
the
diagnostic
test
again.
If
the
hard
disk
drive
diagnostic
test
runs
successfully,
replace
the
drive
that
you
removed
with
a
new
one.
A
hard
disk
drive
was
not
detected
while
the
operating
system
was
being
started.
Reseat
all
hard
disk
drives
and
cables;
then,
run
the
hard
disk
drive
diagnostic
tests
again.
40
IBM
System
x3800
Type
8865:
Installation
Guide
