IBM 8265 Nways ATM Switch, User Manual, Page: 169 / 192

Getting Further Assistance
For further assistance with a troubleshooting problem, call your IBM representative, providing as much of
the following information as possible:
Ÿ
The name of the ‘failing part’ or ‘possible failing part’, if indicated in the troubleshooting procedure
Ÿ Types and slot numbers of all modules installed in the 8265.
Ÿ Output of the following commands:
– SHOW DEVICE
– SHOW HUB
– SHOW LAN_EMUL CONFIGURATION_SERVER
– SHOW MODULE ALL VERBOSE
– SHOW PORT ALL
– SHOW PNNI
– SHOW PVC
– SHOW REACHABLE_ADDRESSES
– SHOW SECURITY
– SHOW VPC_LINK
Ÿ
Type and characteristics of each ATM device attached to the 8265.
Ÿ On/Off condition and color of the all LEDs.
Ÿ Any message displayed on the CPSW module System Status LCD.
Ÿ
Last ATM commands entered from the local console.
Ÿ Error log information uploaded to the host by entering the UPLOAD command.
Ÿ Trace information uploaded to the host by entering the UPLOAD command.
Ÿ
Dump information uploaded to the host by entering the UPLOAD command.
Ÿ Q.2931 error code for the clear cause in the SVC.
Ÿ The following information from Campus Manager - ATM Version 2 (if installed):
– SVC list for this interface (Interface panel)
– Call logging list for this node (Node panel)
– Interface information listed in the configuration panel for this node (Node panel)
– Registered address list associated with this interface (Interface panel).
Notes:
1. In order to record trace information, perform dumps, and upload the error log, you must use a TFTP
file server reachable from the 8265.
2. For information on how to record trace information, see “TRACE Information” on page 154.
3. For more information on the UPLOAD command, see the IBM 8265 Command Reference Guide.
Appendix A. Troubleshooting
153