IBM 306m - eServer xSeries - 8849, Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
215-xxx-000 Failed CD or DVD test.
1. Run the test again with a different CD or DVD.
2. Reseat the following components:
a. CD or DVD drive
b. (Trained service technician only) Operator
information panel assembly
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD or DVD drive
b. (Trained service technician only) CD/DVD
interface card
217-198-xxx Could not establish drive parameters.
1. Check the drive cables from the controller to the
backplane or back panel.
2. Reseat the hard disk drive.
3. Replace the following components in the order
shown, restarting the server each time:
a. Hard disk drive
b. Drive cable
c. (Hot-swap models) SAS/SATA controller
d. Hard disk drive backplane or back panel
217-xxx-000 Failed fixed disk test.
1. Reseat hard disk drive 1.
2. Replace hard disk drive 1.
217-xxx-001 Failed fixed disk test.
1. Reseat hard disk drive 2.
2. Replace hard disk drive 2.
301-xxx-000 Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
1. Reseat the keyboard cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
302-xxx-xxx Failed mouse test.
1. Reseat the mouse cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Mouse
b. (Trained service technician only) System
board
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IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide