v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8849
or
Type
8491
server,”
on
page
61
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
1962
A
hard
disk
drive
does
not
contain
a
valid
boot
sector.
1.
Make
sure
that
a
startable
operating
system
is
installed.
2.
Run
the
hard
disk
drive
diagnostic
tests.
3.
Reseat
the
following
components:
a.
Hard
disk
drive
b.
Hard
disk
drive
backplane
cable
or
back
panel
cables
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Hot-swap
models)
Hard
disk
drive
cable
b.
Hard
disk
drive
c.
Hard
disk
drive
backplane
or
back
panel
d.
(Trained
service
technician
only)
System
board
8603
Pointing-device
error.
1.
Reseat
the
pointing
device.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Pointing
device
b.
(Trained
service
technician
only)
System
board
00012000
Processor
machine
check
error.
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
00019701
Processor
1
failed
BIST.
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
01298001
No
update
data
for
processor
1
1.
Update
the
BIOS
code
again.
2.
(Trained
service
technician
only)
Replace
the
microprocessor.
20
IBM
xSeries
306m
Types
8849
and
8491:
Problem
Determination
and
Service
Guide
Summary of Contents for 306m - eServer xSeries - 8849
Page 1: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 2: ......
Page 3: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 8: ...vi IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 84: ...68 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 141: ......
Page 142: ...Part Number 31R1183 Printed in USA 1P P N 31R1183...