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GDS 600 Hospitality Programming Manual Version 1.3.1

26

Voice Messaging

IMPORTANT

If this is a new system or you are adding a voice card to an existing system

you must first initialize the card.

Program 30

Reset / Initialize Voice Mail Parameters

-

Select Voice Mail,

Program 30.



Select 0 and press save for a new installation.

0= Initialize all VM Cards, delete all mailboxes. Reset System Voice Mail

parameters, VMU card and mailbox settings. Used for initial installation. Resets the card,
messages, greetings and mailbox assignments in program 31.

1= Initialize all VMU Cards. Reset System Voice Mail parameters, VMU

card. Resets the card, messages, greetings Does not affect mailbox assignments in
program 31.

5 = Add VMU Card 02 Used to re initialize a new VMU card installation.

6 = Add VMU Card 03 Used to re initialize a new VMU card installation.

7 = Add VMU Card 04 Used to re initialize a new VMU card installation.

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Summary of Contents for GDS-600

Page 1: ...The Business Telephone Specialists GDS 600 Hybrid IP Digital Telephone System Hospitality Programming Manual Version 1 3 1 ...

Page 2: ... Telecom makes no warranty or representation either express or implied with respect to merchantability or fitness of its products for a particular purpose 2005 2009 Auto Telecom Company Ltd This document or any parts thereof are not to be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrieval systems for ...

Page 3: ...k Out Dirty Clean 13 ACD 13 Intercom Single Digit Dialing 14 Virtual Mailbox Features 14 Emergency 000 Support Operation 14 Programming Keys On Operator Phone DSS Console 14 Program 04 Attendant Console Assignment 17 Hunt Group Ringing Options 19 Automated Attendant 19 Program 05 01 04 Disa Answer Time Day 20 Program 05 03 05 Disa Answer Time Night 20 Program 05 08 06 Disa Transfer No Answer recal...

Page 4: ...Layout 52 Attendant Console Operator Quick Reference Guide 53 Attendant Console Operator Instructions 54 Hotel 1 Check In 54 Hotel 2 Check Out 54 Hotel 3 Charge Enquiry 54 Hotel 4 Charge rate 54 Hotel 5 Print Room Charge 54 Hotel 6 Set Page Length 54 Hotel 7 List records 54 Hotel 8 All extension total 55 Hotel 9 Credit Limit Set 55 Hotel Room Status Change 55 Hotel 0 Wake Up Call History Print Cle...

Page 5: ... ISDN or a mixture of both but use its own internal tables to set charging rates for all calls Up to 500 entries are available for this feature All of these uses can be paired with the Serial printer to provide a very cost effective charging system for the simpler Hotels The GDS is network enabled and it is strongly recommended that the system is connected to the Hotel network or front desk comput...

Page 6: ...abinets Call Record Capacity GDS 40 MPU2 1 2500 GDS 80 MPU2 1 2500 GDS 160 MPU2 2 2500 GDS 240 MPU4 3 4000 GDS 320 MPU4 4 4000 GDS 400 MPU8 5 5000 GDS 480 MPU8 6 5000 GDS 560 MPU8 7 5000 GDS 640 MPU8 8 5000 Software Tools Required To work with the GDS 600 system you will need the following software loaded on to your PC Please ensure that all of these components are available before you attempt the...

Page 7: ...ad windows_automatic jsp This should automatically download Java to the computer As you might expect you will need to be connected to the internet in order to download and install this package Once that is downloaded the Java application that shows the menu of TDS 600 programming menu options on the left side of the screen should run with no problems Adobe Acrobat Reader This manual is offered in ...

Page 8: ...m You also should have the crossover cable connected to the main processor in accordance with the installation manual and connected this to your computer with access to the main screen of the GDS 600 web browser program Alternatively you may have connected the system to a LAN and have successfully gained access to the system Upon doing so you should see the main screen ...

Page 9: ...enter of the screen Click System Program 25 and select item 3 Reset Lodging System Then click Save A unique default database has been designed and created to minimize the amount of programming required by the installer This database automatically assigns a class of service to single line station ports as Guest which assures the proper voice prompts It also turns off features like hold the ability ...

Page 10: ...r will appear at the bottom of the screen When complete you will see Done displayed in the lower left hand of your browser When properly defaulted the first port of the system will be station 101 Enable Hotel Motel Feature Option Please enable it at this time o Click Voice Mail o Program 33 01 02 o Set to 1 Enable o Press Save ...

Page 11: ...ogramming Manual Version 1 3 1 11 Initialize the Voice Card Click Voice Mail Program 30 and select item 0 Reset All VMU Cards Delete All Mailboxes Then Click Save Your system is now initialized and you may begin programming ...

Page 12: ...e Night Program 05 06 04 Polarity Reversal supervision Incoming Calls Program 05 08 06 Disa Transfer No Answer recall Time Program 05 08 07 Disa transfer time No digits dialed Program 27 Auto Attendant Main Menu Digit Assignment Program 05 11 08 Disa Single Digit Dialing Program 10 Single Digit Dialing Program 05 03 06 Interdigit Timer Program 05 07 04 Disa Recall Capability Program 05 08 04 Disa ...

Page 13: ...ings Call Accounting Least Cost Routing Program 14 SMDR Parameter Program 45 ST 08 Enable SMDR Program 78 ST 01 Set LCR level to 1 Program 75 LCD Digit Analyze Table Define Hotel Report Format from browser Automatic Wake Up Program 05 05 01 Wake up Call Notify Source Hotel 0 Wake up Call History Message Waiting Program 05 04 08 Single Line Message Waiting Method Program 46 ST 02 Message Waiting Le...

Page 14: ...Virtual Mailbox Features Program 21 Port Station Number Assignment Type Virtual Port Technical Program Card Installation Program 07 DSS Key Assignment Program 67 69 Hunt Group Assignment Emergency 000 Support Operation Program 50 Guest Admin Telephone Type Program 33 01 02 Enable Hotel Feature Program 59 Toll Plan 9 Programming Keys On Operator Phone DSS Console Program 07 DSS Key Assignment Progr...

Page 15: ... in a programming form the data is acknowledged immediately and the system will operate accordingly to that change However the information is NOT written into the database until once an hour when the software goes through its normal back up routine In many software versions the hourly backup is changed to a daily backup So if you make changes and turn the system off BEFORE the hourly daily back up...

Page 16: ...umber Assign the appropriate station number for admin and guest stations according to the equipment type and port desired Name You may assign names to stations as desired If the PMS feature is used then the PMS package will add and remove the guest names on check in and out Type This is system generated and does not need to be changed except for use of virtual ports which will be discussed later N...

Page 17: ...ring when the console is called by dialing 0 9 After you are finished press the SAVE key NOTE The default Attendant Console Group is 1 Program 01 and 02 CO Line Ringing Assignment Day Night Defines a station or groups of stations that will ring on various incoming CO Lines Click Trunk Program 01 02 for Day and Night Ringing Assignment Trunk numbers by default are designated as 801 through 8XX The ...

Page 18: ...calls to hunt groups which contain certain station numbers that you want to ring In many lodging applications this can be the main operator console plus several administrative telephones and even perhaps a cordless telephone This section will discuss basic incoming ringing options More advanced applications and uses of hunt groups are discussed later Click System Hunt Group Assignment Program 67 6...

Page 19: ...hunt group This may be helpful in some applications where you want to overflow to a secondary phone or group of phones You may even use this option to overflow to a station that is set to external call forward to an outside telephone number such as a cell phone Hunt Group Members Valid entries for both day and night modes include station numbers as well as other pilot hunt group numbers It is poss...

Page 20: ...utomated attendant answers an incoming call for both day and night modes of operation Use of this timer is quite important In the day mode you may have a live operator answer incoming calls and after 15 seconds overflow to the automated attendant In the night mode you may have the automated attendant answer immediately To achieve this simply enter the Operator station number or hunt group in progr...

Page 21: ...tion Note 05 08 06 Disa No Answer Transfer Time interacts with 05 01 08 the Call Forward No Answer Timer and 78 ST 05 Call Forward No Answer Time for individual stations If you want unanswered calls to go directly to the personal greeting of the mailbox owner then the call forward no answer timer must be shorter than the DISA no answer recall timer Note Call forward no answer timer is programmable...

Page 22: ...coming calls This is a useful setting for the system when the Automated Attendant and Voice Mail Features are being utilized When the calling party hangs up the central office can be requested to send a polarity reversal on the trunk line If the software detects the reversal it will consider it as a disconnect signal and release the trunk line and voice channel Under most circumstances the disconn...

Page 23: ...s 0 Normal Digit The first digit of a valid station number 1 Console Code To call the operator console Typically associated with the digit 0 2 Access Trunk Code Used to call into the system and access another trunk outgoing 4 Access Speed Dial To access a speed dial number for a trunk to trunk connection 5 Access 2 nd Language in the automated attendant and voice mail system 6 Department Code 7 Ac...

Page 24: ...erminate when they are dialed Example In the program below we have set DISA single digit dialing to go to group 2 in program 10 Click System Program 05 11 08 to enable DISA single digit dialing Enter 2 from the pull down menu which will serve as a pointer to single digit dial group 2 in program 10 In program 10 Single Digit Dialing if the caller presses 2 the call will ring members in hunt group 8...

Page 25: ...le group will be rung when an unsuccessful DISA call has expired 0 Call the station s console group as defined in program 41 ST 01 1 Call the console group as define in trunk definition 36 GP Program 05 09 04 Busy Tone Detection This parameter should be set to 1 to enable the VMU to detect busy tone from the network to decide when a caller has hung up and it will use the busy tone signal to clear ...

Page 26: ...delete all mailboxes Reset System Voice Mail parameters VMU card and mailbox settings Used for initial installation Resets the card messages greetings and mailbox assignments in program 31 1 Initialize all VMU Cards Reset System Voice Mail parameters VMU card Resets the card messages greetings Does not affect mailbox assignments in program 31 5 Add VMU Card 02 Used to re initialize a new VMU card ...

Page 27: ... Each unit is equivalent to 30 seconds One Mail Max Unit The total time of a single message duration For example if the desired maximum time is 5 minutes enter a value of 10 Use VMU Card Enter card number 1 for installations with a single voice card Mail Indicate by Dial Out Click this if the mailbox is to have external notification Dial Out Timer The number of minutes in between dial out attempts...

Page 28: ...ssaging features Program 33 Item 01 VMU Leave Message Method Determines if a caller goes directly to the greeting of the mailbox owner or is offered other dialing options It is recommended to set this to a 3 which is enabled and allows callers to go directly to the personal greeting of the mailbox owner Program 33 Item 02 Hotel VMU Feature For lodging applications this MUST be enabled Program 33 I...

Page 29: ...ssage in mailbox 2 33 07 In summary you may offer the ability to allow the caller to leave a message in 2 separate virtual mailboxes by dialing a single digit 1 or 2 during the second level greeting Program 33 Item 04 Disa Leave Message Indication If set to enabled calls to stations who do not have their telephones set for call forward no answer or busy will be prompted with a generic busy or no a...

Page 30: ...id Any messages less than this value will be discarded Program 24 Voice Mail Leading Digits Use _ for on line recording and transfer to mailbox A setting of _ will assure that on line recording and transfer to mailbox will access the internal voice mail card All other parameters are used for external voice mail systems exclusively and are not applicable to the internal voice card ...

Page 31: ...1 F2 and F3 for call options while viewing message status In default this is already set under the message key on digital telephone sets Program 50 ST 08 0 Guest Telephone 1 Admin Telephones It is critical that you assign the proper class of service for guest telephones vs admin telephones The prompts played differ for guest and admin stations Program 46 ST 02 Message Waiting Level It is recommend...

Page 32: ...eceiving an interrupted tone when placing a call If the room phones are not capable of receiving any normal system message waiting methods then this parameter can be set to a 6 which will give an interrupted dial tone ONLY when a message has been set to the extension which will revert to normal steady dial tone once the message has been cleared Program 44 ST 02 Call Hold Disable this feature to al...

Page 33: ...tically If PSTN lines are using Reversal on Answer they also will not record a time until the called party answers So this parameter will only be used where ROA is not used or not available Program 14 02 Record Incoming Call Suggest it to be disabled Program 14 04 Record Unanswered calls Suggest it to be disabled Program 14 05 Print Page Header Prints Hotel name at top of printed call record Progr...

Page 34: ...s The duration of all calls on PSTN lines would be seen as 00 00 See Mode 35 tk 01 to set individual lines to detect PR Program 14 02 03 SMDR output must be enabled Program 14 02 04 Set to 0 Actual dialed number Program 14 02 05 SMDR Output If the GDS Series is costing the call records set this option to 4 Hospitality Call Accounting If you are sending the call records to an external call accounti...

Page 35: ... 1 35 Define Hotel Report Format from browser Log into user programming from the main screen Enter the station number and password if applicable of the operator console Select Hotel Programming and Report Format Enter the Hotel Name and lines per page ...

Page 36: ...t rate In the example below all local calls are charged a flat rate fee of 22 cents per call with no following charges but 03 for instance has a connection fee 0f 0 10 with following charges using Unit fee as defined below Program 75 05 Unit Fee This defines a rate per unit A unit is a number of seconds as defined in 75 06 If the Unit Fee is 0 02 as defined below for 03 and the Unit Seconds 75 06 ...

Page 37: ...3 minutes and 20 seconds the charges will be 1 0 34 33 increments of 6 seconds plus 2 seconds 34 Unit Fees X 0 01 2 0 35 6 increments of 30 seconds plus 20 seconds 7 Unit Fees X 0 05 3 0 40 3 increments of 60 seconds plus 20 seconds 4 Unit Fees X 0 10 The first item in the examples list shows what is commonly known as 6 second billing The second shows what is commonly known as 30 second billing an...

Page 38: ...GDS 600 Hospitality Programming Manual Version 1 3 1 38 Print Out Sample Of Costed Call Records For Guest Room ...

Page 39: ...m number and wake up time will appear along with a wake up failure message The system will attempt the wake up call every 2 minutes for 4 consecutive times before notifying the operator console Program 05 05 01 Wake up Call Notify Source You have a variety of options of what guests listen to when a wake up call takes place Options include 0 Chimes 1 Single Line Port with music source connected 2 I...

Page 40: ...ng Level As mentioned earlier set this to a level of 0 for guest rooms and 1 or higher for admin telephone sets and the operator console Room Status Indication Check In Out Dirty Clean Room Program 05 12 07 Room Status Indication If this option is enabled the Console Operator will have a visual indication of guest room by looking at the guest room appearance of the button assigned to each room LED...

Page 41: ... Enable Disable Day Night ACD Operation 0 Day Disable Night Disable 1 Day Disable Night Enable 1 2 Day Disable Night Enable 2 3 Day Disable 1 Night Disable 4 Day Enable 1 Night Enable 1 5 Day Enable 1 Night Enable 2 6 Day Enable 2 Night Disable 7 Day Enable 2 Night Enable 1 8 Day Enable 2 Night Enable 2 1 Enable ACD 1 function only when all ring assigned stations are busy 2 Enable ACD 1 function w...

Page 42: ...prompted with a generic busy or no answer message with instructions to dial the operator or another station user or press the hash key to leave a message If this option is disabled callers will have the ability to dial the operator or another station but cannot leave a message Program 31 Mailbox Assignment Assign a virtual mailbox to be the ACD mailbox for mailbox number 1 and 2 respectively Progr...

Page 43: ...t of a valid station number Single digit dialing will reference your station group in Program 41 ST 01 From this station group number single digit dialing will follow the entries placed in Program 10 Single Digit Dialing Group In other words if you are station group 1 then your dialing pattern will follow that of group 1 in program 10 Single Digit Dialing Program 05 04 07 Single Digit Intercom To ...

Page 44: ...ing In this example the station in program 41 ST 01 is set to a 1 Group 1 Room numbers are programmed for 1xx and 2xx respectively Dialed digit 3 will ring hunt group 840 containing several stations in common audible Dialed digit 4 will ring station 112 and dialed digit 5 will ring station 117 ...

Page 45: ...llowing manner Create a hunt group with the leading digit you would like to use in System Hunt Group Assignment Program 67 69 Program 05 03 06 Interdigit Delay Timer If you set the interdigit delay timer for 2 seconds you can have both a station number beginning with a 1 and a single digit dial group with a 1 After the 1 is dialed if another digit is not entered before 2 seconds the system will co...

Page 46: ...ilbox where the appropriate reservations message is played and a message is recorded Simply assign the virtual mailbox number as a DSS key in program 7 on one or more telephone sets and the light will flash indicating a message has been left in the reservations mailbox Users with this virtual mailbox appearance have full management control of the mailbox including the greeting that is recorded as ...

Page 47: ...desired The dialed instruction can be a pilot hunt group number with service telephones and virtual mailboxes as back up when phones are busy or cannot be answered right away It is recommended you use the ringing type as Hunt and set the timer to advance to the virtual mailbox as desired Example Front desk dialing instruction in guest room is 65 Front desk is station 100 and the virtual mailbox is...

Page 48: ...3 01 02 Enable Hotel Feature Must be set to enable Program 59 Toll Plan 9 Code Number 1 Set to 000ddddddd In program number 59 code number 1 is dedicated to the 000 operation Program 04 Operator Assignment Station Number or Hunt Group Special Note If you want 000 service without a voice announcement make the setting 000_________ Programming Keys On Operator Phones DSS Consoles You will need to pro...

Page 49: ...ith all the feature function numbers for quick reference There is a list when the help function is accessed while in this program System Administration Voice Services Key Another useful key to program on the attendant console is FN 78 This key will take the Console Operator directly to Voice Guided Administration Menu to access features like check in check out auto wake up recording greeting and v...

Page 50: ...GDS 600 Hospitality Programming Manual Version 1 3 1 50 ...

Page 51: ... through 22 for plan 1 Group 1 2 contains keys 1 through 22 for plan 1 Group 1 3 contains keys 1 through 22 for plan 1 Same applies for groups 2 through 8 There are 66 buttons per DSS Console There are 8 different DSS key group assignments or DSS key map plans available The actual key numbers used for programming purposes are indicated in blue below DSS Console Programming Layout DK2 DSS Console ...

Page 52: ...GDS 600 Hospitality Programming Manual Version 1 3 1 52 DK2 Programming Layout DK1 Display Non Display Programming Layout DK3 Programming Layout DK1 B Programming Layout ...

Page 53: ...GDS 600 Hospitality Programming Manual Version 1 3 1 53 Attendant Console Operator Quick Reference Guide ...

Page 54: ...s to dialing capability and restriction Hotel 2 Check Out Enter Room Number Save Check Out disables room dialing except Emergency Checked out rooms default to toll class 9 Hotel 3 Charge Enquiry Enter Room number save Hotel 4 Charge rate Enter First meter pulse charge Enter Second Meter pulse charge Enter Third meter pulse charge Hotel 5 Print Room Charge Enter room number Press Save Hotel 6 Set P...

Page 55: ...er pulses and amount outstanding by all rooms Hotel 9 Credit Limit Set Enter Room Number Press Save Enter credit limit Press Save Hotel Room Status Change Enter Room Number Press Save Toggles room from clean to dirty and dirty to clean Hotel 0 Wake Up Call History Print Clear Print Clear Enter Room Number Press Save ...

Page 56: ... o Dial 1 to play messages o Dial 2 for Automatic Wake Up Service o Dial 3 for Do Not Disturb o Dial 4 for Password Control Dial 86 to access Voice Mail Service if light is not flashing o Dial 2 for Automatic Wake Up Service o Dial 3 for Do Not Disturb o Dial 4 for Password Control Dial 0 for the Operator Dial 9 for an outside line ...

Page 57: ...rd greeting o 1 Record 1 Listen 2 Re record o 2 Delete Press when you are finished Hang up Press 3 for security code o Enter New Password or to reset o Reset means no password is required Press 4 to set up notification o Dial 1 for message lamp control Dial 1 to change from disable to enable Press o Dial 2 for external notification control Dial 1 Disable or enable Dial 2 Telephone Dial 3 Pager Dia...

Page 58: ...r There are two major categories available as shown below One is Hotel programming and the other is Console programming Hotel Programming After clicking on the Hotel Programming tab the operator can access the features as shown below Check In Check Out Metering Rate Wake Up Report Format Clean Room Clear Mail Log into User Programming as the console operator Check In Enter the room number Press Sa...

Page 59: ...GDS 600 Hospitality Programming Manual Version 1 3 1 59 Check Out Enter room number Press save Charge Enquiry Enter room number Press Save ...

Page 60: ...GDS 600 Hospitality Programming Manual Version 1 3 1 60 Wake Up Enter room number Enter Time Press Save Report Format Enter Hotel Name Enter lines per page Press Save ...

Page 61: ...GDS 600 Hospitality Programming Manual Version 1 3 1 61 Clean Room Enter room number Press Save Clear Mail Enter Room Number Press Save ...

Page 62: ...mming Allows the Operator to make certain changes without having to enter system programming These programs include System Speed Dial Numbers System Date Time System Alarm Day Lunch Night Time Schedule Hunt Group Assignment for incoming ring assignments Numbering Plan LCR ...

Page 63: ...ersion 1 3 1 63 6F 1 LANE 16 SEC 2 SHIH CHUAN ROAD PAN CHIAO CITY TAIPEI TAIWAN http www hybrex com AUTO TELECOM AUSTRALIA PTY LTD Unit 7 3 Gibbes Street Chatswood NSW 2067 All data and specifications are subject to change without notice P N ...

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