Section 8
Customer Assistance Information
Customer Assistance and Information
. . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12
Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to General Motors . . . 8-15
Service Publications Ordering Information . . . . . 8-15
Vehicle Data Recording and Privacy
. . . . . . . . . . . . . 8-17
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Radio Frequency Identification (RFID) . . . . . . . . . 8-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-18
8-1
Summary of Contents for H2 2010
Page 6: ...2 NOTES vi...
Page 8: ...Instrument Panel 1 2...
Page 38: ...2 NOTES 1 32...
Page 60: ...Put someone on it Get it up to speed Then stop the vehicle The rider does not stop 2 22...
Page 186: ...2 NOTES 3 68...
Page 502: ...2 NOTES 6 122...
Page 515: ...Engine Drive Belt Routing 7 13...
Page 517: ...Maintenance Record cont d Date Odometer Reading Serviced By Services Performed 7 15...
Page 518: ...Maintenance Record cont d Date Odometer Reading Serviced By Services Performed 7 16...