Hughes HX90, Installation Manual, Page: 91 / 124

Chapter 8 • Troubleshooting
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Troubleshooting common problems
Cannot access the Internet
If you can access the System Control Center but you cannot access the Internet, you
may be able to resolve the problem by performing some or all of the following
troubleshooting procedures:
•
Confirming that the satellite router is commissioned on page 91
•
Confirming the receive signal on page 93
•
Confirming the transmit signal on page 93
•
Confirming that TCP Acceleration is operational on page 94
•
Confirming that Web Acceleration is operational on page 95
•
Confirming NOC connectivity on page 97
•
Confirming Internet connectivity on page 99
•
Checking for viruses and firewall issues on page 100
Try each procedure in the order they are presented. After each procedure, try to
access the Internet. If you cannot access the Internet, continue to the next
procedure.
If you have tried all of these procedures and cannot access the Internet, try them all
again. If you still cannot access the Internet, contact Hughes Installer Support.
For most of these troubleshooting procedures you use the router’s System Control
Center. To access the System Control Center on a computer connected to the router:
1. Open a web browser such as Internet Explorer.
2. In the browser’s address bar, type
www.systemcontrolcenter.com
or
192.168.0.1
.
3. Press
Enter
.
The System Control Center home page opens.
Confirming that the satellite router is commissioned
To confirm that the router is commissioned: