Hughes HX90, Installation Manual, Page: 107 / 124

Chapter 8 • Troubleshooting
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Orange LED and the front panel LAN LED are both off
If both the orange LED and the front panel LAN LED are off:
1. Check all network equipment that connects the satellite router with the
computer, including the computer's network card, network cable(s), and switch
or hub if used.
2. If possible, replace any of these items one at a time to try to isolate the problem.
3. If the equipment seems to be OK, power cycle the satellite router:
a. Unplug the power cord from the power source.
b.
If the router is connected to a DC power source, unplug the DC input cable
from the satellite router's power supply.
c. Wait 10 sec.
d. Plug the power cord back into the power source.
e.
If the power source is DC, plug the input cable back into the power supply.
To remove power from the satellite router, always unplug the AC power cord
from the power source (power outlet, power strip, or surge protector). Do not
remove the DC power cord from the router’s rear panel. Doing so could result in
an electrical shock or damage to the router.
Orange LED is on but the front panel LAN LED is not
If the orange LAN port LED is on but the front panel LAN LED is not, contact your
service provider for assistance.
Troubleshooting other problems
This section provides troubleshooting help for possible problems that are not
included in the preceding troubleshooting sections.
Slow speed or intermittent operation
If you notice that the router’s transmission speed is slow or that operation is
intermittent, make sure the transmit and receive cable connectors are finger tight.
(Make sure connectors are properly aligned—not cross threaded, and finger tight
with no play.)
CAUTION