Hughes HX90, Installation Manual, Page: 31 / 124

Chapter 4 • Commissioning the satellite router
1039456-0001 Revision A
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If the ping fails, the ping results show that packets were lost, and time-out messages
may also appear.
Figure 10: Failed ping test
4. If the ping test fails, make sure:
•
The laptop’s network interface card (NIC) is properly installed.
•
The laptop is configured to support DHCP.
5. If the NIC is installed properly and the laptop is configured to support DHCP,
make sure all cable connections are secure (properly aligned-not cross threaded;
finger tight with no play).
6. If the connections are secure:
a. Unplug the router from the power source.
b. Shut down and power off the computer.
c. Plug the router back in.
d. Turn the computer back on.
Do not power cycle the satellite router by unplugging the power cord from the
router’s rear panel. Doing so could result in static electricity discharge that could
shock you and/or damage the router.
7. Make sure an Ethernet router or switch is not connected to the satellite router
and to the customer’s computer.
8. Try the ping test again.
9. If the ping test is unsuccessful, call Installer Support for assistance.
CAUTION