Hughes Network HN9260, Installation Manual

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Chapter 8 • Troubleshooting
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1039434-0001 Revision A
d. Plug the power cord back into the power source.
e.
If the power source is DC , plug the input cable back into the power supply.
To remove power from the satellite modem, always unplug the AC power cord
from the power source (power outlet, power strip, or surge protector). Do
not
remove the DC power cord from the modem’s rear panel. Doing so could result
in an electrical shock or damage to the modem.
The modem may recover.
2. If the fatal error indication continues, the modem must be replaced. Contact
Installer Support.
All LEDs flashing
If all LEDs are flashing simultaneously, this indicates that the satellite modem’s
firmware is corrupted. A modem in this state cannot be recovered. Contact Installer
Support for assistance.
All LEDs off
If all LEDs on the front panel are off:
1. Make sure all power connections are secure.
2. If the AC power cord is connected to a power strip or surge protector, make sure
the power strip or surge protector is turned on.
3. If the power connections are secure, power cycle the satellite modem:
a. Unplug the power cord from the power source.
b.
If the modem is connected to a DC power source , unplug the DC input cable
from the satellite modem’s power supply.
c. Wait 10 sec.
d. Plug the power cord back into the power source.
e.
If the power source is DC , plug the input cable back into the power supply.
Do not power cycle the satellite modem by unplugging the power cord from the
modem’s rear panel. Doing so could result in static electricity discharge that
could shock you and/or damage the modem.
4. Test the power outlet (with a lamp, for example) to make sure there is not a
problem with the power source.
5. If the LEDs do not turn on, contact Installer Support.
CAUTION
CAUTION