Hughes Network HN9260, Installation Manual

Page: 101 / 122

Chapter 8 • Troubleshooting
1039434-0001 Revision A
101
4. Attempt to access the System Control Center by completing the steps in Satellite
modem connected directly to a computer on page 100.
5. If you cannot access the System Control Center, restart the computer.
6. Try again to access the System Control Center.
If you still cannot access the System Control Center, contact your service provider.
If you can now access the System Control Center, your Ethernet device may not be
properly configured. Refer to the documentation for your Ethernet device to
configure it properly. Be sure to re-connect the satellite modem to the Ethernet
device before attempting to access the System Control Center.
Using the front panel LEDs for troubleshooting
This section explains how to use the satellite modem's front panel LEDs to recognize
and troubleshoot problems.
Before proceeding, make sure the transmit and receive cables are securely
tightened.
•
Make sure each connector is properly aligned (not cross-threaded).
•
Finger tight with no connector play is adequate.
Note: The modem may operate correctly when first installed even if the transmit
and receive cable connectors are not adequately tightened. However,
problems could develop later. Therefore, correct operation of the satellite
modem is not an indication that the cables are adequately tightened.
Power LED off and one or more LEDs flashing
If after power-up or a reset the Power LED is off and one or more of the other LEDs is
flashing, the modem could have a fatal error and may have to be replaced. If all LEDs
are flashing, go to
All LEDs flashing on page 102.
Note: If the Power LED is flashing but no other LED is flashing, this does not indicate
a problem.
1. If the Power LED is off and one or more of the other LEDs is flashing, try power
cycling the modem:
a. Unplug the power cord from the power source.
b.
If the modem is connected to a DC power source , unplug the DC input cable
from the satellite modem’s power supply.
c. Wait 10 sec.
NOTICE