Hughes Network Systems HN9000 Installation Manual Download

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Summary of Contents for HN9000

Page 1: ...HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E December 19 2008 ...

Page 2: ...eteness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks Hughes Hug...

Page 3: ...12 Requirements for IFL cables connectors and ground blocks 12 A hub may be required 12 Computer requirements 12 Configuring the installer laptop IP address 13 Configuring a link local IP address on the installer laptop 14 Configuring an alternate IP address on the installer laptop 15 Chapter 3 Installing the satellite modem 17 Selecting the modem location 18 Modem operating position 18 Powering u...

Page 4: ...ctivation prerequisites 52 Connecting the satellite modem to the customer s computer 52 Activation procedure 54 Chapter 8 Completing the installation 63 Printing the System Information page 64 Creating a shortcut to the System Control Center 64 Installation and activation complete 64 Chapter 9 System Control Center 65 Accessing the System Control Center 66 Creating a shortcut to the System Control...

Page 5: ...not access the System Control Center 100 Testing connectivity to the satellite 100 Chapter 12 Advanced Pages 103 Accessing the Advanced Pages 104 Expanding and collapsing menus 105 Opening the Installation sub menu 105 Appendix A Computer settings 107 Understanding the modem address and computer address 107 If you don t know the modem s public IP address 108 Configuring a computer to use DHCP 109 ...

Page 6: ...er 126 Appendix B Conformance with standards and directives 129 Electromagnetic interference EMI 129 FCC Part 15 129 Canada Class B warning 130 Operational and safety requirements for Canada 130 Repairs in Canada 130 Appendix C Acronyms used in this guide 131 HN9000 Satellite Modem Installation Guide vi 1037576 0001 Revision E Contents ...

Page 7: ...it and receive cables 29 Figure 21 Terminal Initialization Sequence in progress 33 Figure 22 Terminal Initialization Sequence complete 34 Figure 23 Latest values compared to target values partial screen 42 Figure 24 Validate link on System Control Center page 44 Figure 25 Installation Portal installer login screen 45 Figure 26 Installation Portal Welcome screen 46 Figure 27 Data Collection screen ...

Page 8: ...owing one available public IP address 108 Figure 66 Network connections Windows Vista 110 Figure 67 Local Area Connection Properties Windows Vista 110 Figure 68 Internet Protocol Properties Windows Vista 111 Figure 69 Network connections Windows XP 112 Figure 70 Local Area Connection Properties Windows XP 112 Figure 71 Internet Protocol Properties Windows XP 113 Figure 72 Accessing Local Area Conn...

Page 9: ...screen 124 Figure 89 Select Manually from the configure drop down menu 125 Figure 90 LAN settings Internet Explorer 126 Figure 91 Proxy settings in Netscape Preferences window 126 ix HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Table of Figures ...

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Page 11: ...9 Table 9 Meaning of System Status button colors 70 Table 10 System Status parameters typical values and range 74 Table 11 Explanation of red flags on System Status page 76 Table 12 Reception Information parameters typical values and range 78 Table 13 Explanation of red flags on Reception Information page 79 Table 14 Transmission Information parameters typical values and range 80 Table 15 Terminal...

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Page 13: ...ially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardous situation which if not avoided could result in minor or moderate injury Messages concerning property damage NOTICE is used for messages concerning possible pro...

Page 14: ...rd symbols are used in this document they are identified in this section Additional symbols This document uses this symbol to indicate a safety alert message that concerns a potential electric shock hazard HN9000 Satellite Modem Installation Guide xiv 1037576 0001 Revision E ...

Page 15: ...ormation concerning operation of the satellite modem This guide is written primarily for professional installers It may also be useful for Trainers who train installers Call center operators who respond to customers calls This guide is written for satellite modem installations in the United States and Canada xv HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E ...

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Page 17: ...ellite modem specifications The modem is a self hosted unit meaning that it does not depend on a computer to establish and maintain the Internet or intranet connection However the modem must be connected to a properly aligned satellite antenna The modem has an Ethernet port so it can be connected to a computer or to an Ethernet LAN Figure 1 HN9000 satellite modem Note Acronyms used in this install...

Page 18: ... routes data to and from the Internet and to and from the satellite which in turn beams a signal down to the satellite modem to provide Internet connectivity Figure 2 Single host configuration In a multiple host configuration the hosts on the LAN share satellite Internet or intranet connectivity through an Ethernet hub router or wireless base station The satellite modem is connected to the hub rou...

Page 19: ...ation and to a PC at a second location This configuration requires two antennas one at each location The Hughes Internet Gateway connection is optional and is based upon the network design for the customer private network Typically this type of configuration is used only in enterprise business environments Figure 4 Private network configuration 3 HN9000 Satellite Modem Installation Guide 1037576 0...

Page 20: ...emperature range 5 to 95 non condensing Safe operating humidity range Up to 10 000 ft Safe altitude Convection Cooling method TCP IP Transmission Control Protocol Internet Protocol protocol suite Protocol support One Ethernet port supporting 10BaseT or 100BaseT operation RJ 45 switched Interface ports See Power supply information on page 10 Power supplies and power requirements HN9000 Satellite Mo...

Page 21: ...e Installation Reference Sheet This form includes parameters you need to enter to install the modem A code B Instructions for other terminal components code C code and U code which are explained later Print the Installation Reference Sheet for your specific installation from the online HughesNet Installation Portal Power supply information Primary tools and equipment needed for installation Before...

Page 22: ...ll installation process which includes installation of all of the satellite terminal components A summary of the overall terminal installation process is presented in Figure 5 Satellite modem installation summary on page 7 This diagram focuses on tasks performed by the installer to install the satellite modem Details for modem installation tasks are included in the sections that follow HN9000 Sate...

Page 23: ...have a specific reason for doing them in a different order In any case make sure all steps are completed Be aware that the satellite modem has to provide the azimuth elevation polarization and tilt angle values before antenna pointing can be completed 7 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Chapter 2 Preparing for installation ...

Page 24: ... tightened to 22 in lb torque Carefully follow waterproofing procedures using dielectric grease and Hughes approved weatherproof tape Power source Before connecting the modem power supply to the AC power source using a surge protector use an AC outlet tester to verify that the power outlet is wired correctly Wiring problems may include Hot and neutral wires reversed Neutral and ground wires revers...

Page 25: ...on the HughesNet Installation Portal at https dwayinstalls hns com start loginInstaller jsp If you have any problem logging in contact Installer Support Table 2 Related installation documents Where to find instructions Component or topic Antenna Site Preparation and Mount Installation Guide 1035678 0001 Safety all components Site survey Site preparation Antenna mounts IFL Field Service Bulletin FS...

Page 26: ...s used Connect the power supply to a three wire grounded outlet with an input of 110 130 VAC A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges If the satellite modem is installed outside the United States or Canada observe the power standards and requirements of the country where it is installed Table 3 Power supply specifications for...

Page 27: ...ng process and displays pointing values Squinter A tool used to fine point the antenna by capturing the satellite signal from different portions of the antenna reflector surface The squinter type depends on the radio assembly to be installed as explained in the Ka Band Antenna Pointing Guide 1037663 0001 Fine azimuth pointing tool Required for some antenna models GPS receiver The GPS receiver must...

Page 28: ...the documentation for the hub or other network device Computer requirements Make sure the laptop computer you use to install the satellite modem and the customer s computer that will be connected to the modem meet the following minimum requirements Requirements are listed by operating system All requirements are minimum requirements except those identified as recommended The satellite modem may wo...

Page 29: ...ion you choose affects your ability to perform various installation tasks To enter installation parameters and subsequently monitor commissioning progress including state codes which indicate installation progress the laptop must be configured for link local IP address 169 254 10 10 However you cannot browse the Internet if the laptop is configured to use this address After commissioning you must ...

Page 30: ... local address 169 254 10 10 on the installer laptop you will not be able to open the System Control Center by entering 192 168 0 1 or www systemcontrolcenter com in the browser address bar The configured link local IP address will not allow access to the typed in address A typed address will only work if you clear the link local IP address from the laptop IP configuration and enable DHCP or confi...

Page 31: ...ogress Configuring an alternate IP address on the installer laptop If you do not want to make address changes on the laptop computer during modem installation you can configure a link local IP address and a second alternate private IP address Then you can access the satellite modem and browse the Internet without changing the IP address settings on the laptop The instructions here assume you have ...

Page 32: ...ference Figure 8 Settings for link local and alternate addresses on the laptop on page 16 shows the information you should see in the Internet Protocol Properties dialog and Advanced TCP IP Settings dialog after you have set up the primary address and an alternate address on the installer laptop In the Advanced TCP IP Settings dialog the laptop addresses are listed under IP Addresses primary first...

Page 33: ...g process Service activation Typically the satellite modem is installed as part of a new satellite terminal installation Under some circumstances a modem may have to be re installed Note In some cases re installation may correct a specific service problem Re installation should only be done by a qualified installer or service technician or someone under specific direction by Hughes Customer Care T...

Page 34: ...stall and operate the HN9000 modem only in a vertical position that is resting on its built in base as shown in Figure 9 HN9000 in vertical position on page 18 In any other position the modem may overheat and malfunction because of inadequate ventilation Figure 9 HN9000 in vertical position To avoid overheating install and operate the HN9000 modem only in the upright vertical position as shown in ...

Page 35: ...nded to an AC power outlet 5 Apply power by connecting the AC power cord to the surge connector The Power LED turns on and various LEDs turn on and off as the modem performs a self test and transitions to boot phase Indication that the self test passed appears later as Self Test Passed on the screen shown in Figure 22 Terminal Initialization Sequence complete on page 34 Figure 10 Powering up the m...

Page 36: ...uisites Before proceeding make sure the link local IP address 169 254 0 1 is set up on the installer laptop computer as explained in Setting the installer laptop IP address For this task you need the Installation Reference Sheet which lists parameters you need to enter on screens displayed by the modem s installation software Installation of the satellite modem is accomplished through actions perf...

Page 37: ...onfiguring an alternate IP address on the installer laptop on page 15 and DHCP must be enabled Figure 12 System Control Center home page The System Status and System Info buttons are always visible near the top of the System Control Center screens Three additional buttons are visible after the modem has been commissioned and is operational 3 Click the small icon indicated by the arrow in Figure 13...

Page 38: ...the Installation Reference Sheet Do not copy parameters from this example Figure 14 Installation Parameters screen Note On some screens and in some messages you may see the word terminal This word refers to the satellite modem 4 For each of the following parameters select the value that is listed on the Installation Reference Sheet Terminal site name Note that this field is case sensitive A code S...

Page 39: ...you know what to expect The modem reboots and all fields are cleared 5 Enter the site latitude and longitude values from your GPS receiver in degrees and minutes to three decimal places Figure 15 Fields where latitude and longitude are entered The modem s installation software uses the site latitude and longitude to determine the uplink and downlink cells to which the modem will be assigned and th...

Page 40: ...screen where these values are entered Figure 16 Example of a GPS receiver display For Latitude the North radio button is selected by default For Longitude West is selected by default Figure 17 State code displayed below latitude and longitude fields on page 24 shows state code 7 displayed beneath the latitude and longitude fields Figure 17 State code displayed below latitude and longitude fields T...

Page 41: ... register the modem by obtaining a pointing override from the NOCC The Abort Pointing button is used only during manual IDU modem replacement for which the NOCC explicitly approves an antenna pointing override for the site Note At this point prior to antenna pointing the SQF value may be 0 indicating that the demodulator is initializing or 1 indicating that the demodulator is searching for a beaco...

Page 42: ...LHCP when RHCP is specified the satellite modem will not receive a signal For explanation of the information in the Terminal Info section lower part of the Terminal Pointing Info screen see Table 6 Parameters in Terminal Info section appears on two installation screens on page 38 HN9000 Satellite Modem Installation Guide 26 1037576 0001 Revision E Installing the satellite modem Chapter 3 ...

Page 43: ...d in Instructions for other terminal components on page 9 The HN9000 satellite modem can be used with a 74 m or 98 m two way satellite antenna Assemble and install the antenna assembly according to the antenna installation manual If you do not have the antenna installation manual find the required antenna type and model on the Installation Reference Sheet Then find the installation manual for the ...

Page 44: ...not shown in Figure 19 In line connection of the DAPT on page 28 3 Connect the receive IFL cable to the DAPT as shown in Figure 19 In line connection of the DAPT on page 28 Figure 19 In line connection of the DAPT For additional information on pointing and the DAPT see the Ka Band Antenna Pointing Guide 1037663 0001 4 Use a temporary cable to connect the DAPT to the LNB on the radio assembly as sh...

Page 45: ... mark SAT OUT on the tape Connecting the IFL cables to the modem Connect the transmit and receive IFL cables to the satellite modem 1 Connect the transmit and receive cables to the connectors on the rear panel of the modem as shown in Figure 20 Connecting the transmit and receive cables on page 29 Figure 20 Connecting the transmit and receive cables The transmit and receive cable connectors must b...

Page 46: ...enna using the DAPT and squinter When you finish the pointing procedure a screen message on the DAPT asks if you want to store the pointing information in the satellite modem If you answer yes the modem exits pointing mode When the modem finishes downloading the pointing information the DAPT displays a Pointing Done message 3 Make sure you see the Pointing Done message on the DAPT Do not remove th...

Page 47: ...m The commissioning software is only sufficient to complete commissioning steps it does not support end user data transfer capabilities The modem interacts with the satellite to establish transmit timing and synchronization It interacts with the NOCC for authentication and registration and to obtain required software security keys and a preliminary configuration The NOCC notifies the NSP that the ...

Page 48: ...nd progresses until the modem reboots into normal operational mode Normally there is no need for intervention After you point the antenna and respond Yes on the DAPT to store the pointing information the modem exits pointing mode and displays the Terminal Initialization Sequence screen on your browser Figure 21 Terminal Initialization Sequence in progress on page 33 The Terminal Initialization Seq...

Page 49: ...nce screen the satellite modem probes to optimize its timing and power levels Registration refers to equipment identification authentication and registration with the satellite network During configuration reconciliation the modem makes sure it has the correct configuration The modem also loads numerous profiles that are required for network operation Monitor the commissioning process by viewing t...

Page 50: ... page 40 Unless you encounter a problem you should not need this reference or troubleshooting information and you can proceed to Activating the HughesNet service on page 51 Implementation of second IP address After commissioning has completed the installer should continue to use the address settings specified in Setting the installer laptop IP address and should continue to use the 169 254 0 1 add...

Page 51: ...ing progress messages Possible error messages Progress messages indicating normal progress Phase activity Passed Self Test Attempting to acquire downlink signal in microcell number retry number Downlink signal acquisition failed retry number Acquiring Acquired Satellite Downlink Signal Final cell selection failed This message could mean you are trying to install the modem in a location that is out...

Page 52: ...ompletion of the activity Fields in the Terminal Info part of the Terminal Initialization Sequence screen are explained in Terminal Info parameters on page 38 Registration error messages Modem registration refers to registration with the satellite network Even after registration the modem cannot connect to the Internet until it is activated Reasons for possible registration error messages are list...

Page 53: ... at a different location ST ESN Already In Use Call Installer Support with site name to resolve the issue Attempting to register different equipment using a previously registered ST Site Name or ST Site ID ST Replacement Not Authorized Check to make sure the Terminal Site Name is the correct name and was entered correctly The ST Site Name sent by the satellite modem is not known at the NOCC Invali...

Page 54: ...affic is blocked management traffic between modem and NOCC Maintenance is restricted no unsolicited messages may be sent to the NOCC Up Modem is able to transmit data to the satellite Up Down Tx Air Interface State Up Modem is able to receive data from the satellite Up Down Rx Air Interface State The ECL function ensures that the modem uses a transmit power that falls within acceptable limits for ...

Page 55: ...width capacity as required and allocated to it by the satellite High Volume High Volume Uplink modem is configured by NOCC for dedicated use of uplink bandwidth Regular High Volume BOD HVUL Mode Number of packets received from the satellite from the time the satellite modem was powered on Includes number Packets Received from Satellite system control traffic not just user traffic addressed to the ...

Page 56: ...the cables and reconnect them if necessary Transmit and receive cables may be swapped connected to the wrong connectors Inspect the cable and re terminate it if necessary Faulty receive cable Heavy rain or snow can interfere with the satellite signal The site can be affected by weather that is Bad weather System Status button on System Control Center screen is RED overhead or by weather that is cl...

Page 57: ...egistration but before the customer activates the HughesNet service The OVT helps you obtain the best possible performance for a newly installed site by comparing current measured values from the site with target values Before using the OVT you must first complete the installation to the best of your ability The OVT is automated but it does require certain inputs from the installer Online instruct...

Page 58: ...en after login shows that the site met the target values and you obtained the sign off code validation is complete If any target values were not met as indicated by a red difference value continue Figure 23 Latest values compared to target values partial screen 5 If target values are not met follow the recommended actions displayed by the OVT Examples of recommended actions are Check line of sight...

Page 59: ... have 192 168 0 2 configured as an alternate private address If you are not using the alternate private address option make sure DHCP is enabled on the laptop For detailed information see Configuring the installer laptop IP address on page 13 To access the OVT click the Validate link that appears on the modem s System Control Center home page after commissioning completes as shown in Figure 24 Val...

Page 60: ...lick Validate The HughesNet Installation Portal installer login screen opens as shown in Figure 25 Installation Portal installer login screen on page 45 HN9000 Satellite Modem Installation Guide 44 1037576 0001 Revision E Validating the installation Chapter 6 ...

Page 61: ...ms logging in contact Installer Support Note Do not use the Installer IDs shown in the screen illustrations in this guide These Installer IDs are used for illustration only they are not real Installer IDs When you successfully log in to the Portal the Welcome screen shown in Figure 26 Installation Portal Welcome screen on page 46 appears 45 HN9000 Satellite Modem Installation Guide 1037576 0001 Re...

Page 62: ...idation Tool link which is indicated by a label with an arrow in the Figure Your browser displays the screen shown in Figure 27 Data Collection screen on page 47 HN9000 Satellite Modem Installation Guide 46 1037576 0001 Revision E Validating the installation Chapter 6 ...

Page 63: ...ference Sheet top of the first page 7 Click Launch The OVT displays the screen shown in Figure 28 Site and installer ID information on page 48 This screen shows SAN Installer Name Installer ID FSO 47 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Chapter 6 Validating the installation ...

Page 64: ...opriate OVT software Displays a new screen showing the latest recorded performance parameter values Latest Values target values and for each parameter the difference between the latest values and the target values These data are the basis for the validation process Figure 29 OVT screen comparing latest and target values on page 49 shows an example of an OVT screen showing the latest measured value...

Page 65: ...d target values For detailed information about the OVT see the Installer s Guide to the Ka Band Onsite Validation Tool OVT 1038091 0001 49 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Chapter 6 Validating the installation ...

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Page 67: ...ustomer s computer You the installer prepare the customer for activation by connecting the satellite modem to the customer s computer You are required to stay at the installation Activation procedure site until the customer can connect to the Internet so you can offer guidance and assistance if necessary You are guided through the activation process by instructions and prompts displayed on the com...

Page 68: ...ure you make sure the modem is ready for activation and then connect the modem to the customer s computer 1 From the Terminal Initialization Sequence screen Figure 30 Terminal Initialization Sequence screen top part on page 52 or other Advanced Pages screen click the Home link in the upper right corner to open the screen that contains the Activate link Figure 30 Terminal Initialization Sequence sc...

Page 69: ...op computer The Ethernet cable is already connected to the LAN port on the rear panel of the satellite modem b Connect the Ethernet cable to the LAN port on the PC or other device as shown in Figure 32 Connecting Ethernet cable to customer s computer or other device on page 54 Note If the customer wants to connect the modem to a router the router cannot be connected until activation is complete 53...

Page 70: ... the Downloading Software screen to prevent the HughesNet Tools from being downloaded to the installer laptop If you have only the link local IP address 169 254 10 10 configured on the installer laptop you must enable DHCP to demonstrate Internet browsing to the customer 1 Following the instructions in the Quick Start Guide which is shipped with the modem the customer opens a supported web browser...

Page 71: ...s From this point on most customers should be able to complete the activation process without assistance Note As a customer progresses through the activation screens they may see Security Alert screens with messages about Internet site security certificates The customer should click Yes to accept the certificate and continue 4 To activate the service the customer must agree to the HughesNet subscr...

Page 72: ...nd PIN fields on page 56 The customer enters their SAN and PIN in these two fields The SAN and PIN are provided on the customer s Order Confirmation email and on the Installation Reference Sheet If the customer enters information incorrectly they can try again Figure 35 Subscriber agreement with SAN and PIN fields HN9000 Satellite Modem Installation Guide 56 1037576 0001 Revision E Activating the ...

Page 73: ...own as a routable address this screen shows the address to use to configure the customer s computer or other IP devices connected to the satellite modem 7 The License Agreement screen not shown here is an agreement to use the satellite modem activation software 8 At one point a screen titled Downloading Software appears Figure 37 Downloading Software screen on page 58 To continue the installation ...

Page 74: ...ied that it meets the necessary requirements The software advises if your computer does not meet the requirements In some cases it may tell you that your computer does not meet all requirements but that you can still proceed and use the satellite modem if you choose to HN9000 Satellite Modem Installation Guide 58 1037576 0001 Revision E Activating the HughesNet service Chapter 7 ...

Page 75: ...l HughesNet Tools HughesNet Tools is a suite of software tools that can help users solve Internet browsing problems and improve browsing performance and Internet security Figure 39 Configure Software HughesNet Tools screen 59 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Chapter 7 Activating the HughesNet service ...

Page 76: ...me installations a private IP address is appropriate You can only use a public IP address if your service plan provides for it Figure 40 Implement Public IP screen Note The Implement Public IP screen appears only if the customer ordered a service plan with a public IP address option 12 The HughesNet Activation Complete screen informs the customer that the activation process has completed HN9000 Sa...

Page 77: ...configured LAN IP address if the service plan allows it and if the customer desires Perform connectivity tests If connectivity to the agent software s server is not available a 16 digit SXCode is made available to the user for use in calling Hughes Customer Care Configure a list of browser favorites or bookmarks Service activation is a complex but mostly automated process These are only some of th...

Page 78: ...he customer to click the HughesNet Customer Care link and the look for the HughesNet Tools download link HN9000 Satellite Modem Installation Guide 62 1037576 0001 Revision E Activating the HughesNet service Chapter 7 ...

Page 79: ...System Information page for the customer for future reference Printing the System Information page Create a shortcut to the System Control Center for the customer to use Creating a shortcut to the System Control Center Installation and activation complete 63 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E ...

Page 80: ... If the you cannot print the page you can capture the screen image by pressing Alt PrintScreen Paste the captured image into a word processing document or image editor program and then save the image in a file Creating a shortcut to the System Control Center Create a desktop shortcut to the System Control Center home page on the customer s computer If you need instructions for this see Creating a ...

Page 81: ...gh a web browser on the computer that is connected to the satellite modem Use the System Control System Control Center home page Center to find system information for configuring networks or to check system performance if the satellite modem does not seem to be functioning properly Common features on System Control Center screens System Status page Reception Information page Transmission Informati...

Page 82: ...System Control Center home page on the customer s Windows desktop 1 Open a web browser Note The method described here works for Internet Explorer and Netscape Navigator It may work with other browsers 2 Type www systemcontrolcenter com or 192 168 0 1 in the browser address bar and press Enter Note To use 192 168 0 1 DHCP must be enabled on the computer The System Control Center home page appears 3...

Page 83: ...llite modem View Transmission Information Opens the Transmission Information page which displays information on data transmitted by the satellite modem View Terminal Status Opens the Terminal Status page which displays detailed information about the operational status of the satellite modem such as interface packet counts and acceleration statistics View System Information Opens the System Informa...

Page 84: ...cess to the HughesNet portal is determined by the service plan purchased by the customer From the HughesNet portal you can click the HughesNet Customer Care link to access a wide variety of support resources For example you can check online usage test satellite speed find troubleshooting scripts manage passwords access email check your account and service plan information and more The specific por...

Page 85: ...em Status and System Info buttons are always visible the remaining three buttons are visible only after the modem has been commissioned and is operational Figure 45 System Control Center button links Click the button to go to the page identified by the label The destination page for each button link is identified below Table 8 Button links on System Control Center screens Description of destinatio...

Page 86: ...70 To see more detailed status information click the System Status button to open the System Status page Table 9 Meaning of System Status button colors Meaning Button color OK The satellite modem is operating normally Green Degraded Degraded means performance is degraded for any of the following reasons Yellow The Web Acceleration not functioning or in progress Web Acceleration may be temporarily ...

Page 87: ... following illustration opens the Advanced Pages This icon appears on all System Control Center pages For more information on the Advanced Pages see Advanced Pages on page 103 Figure 46 Icon for accessing the Advanced Pages Status and information screens Five of the System Control Center screens list status and operational parameters and their current values in a tabular format For example the fol...

Page 88: ...s or packets received may start at or revert to zero when they reach a maximum number or if the modem is restarted State codes on status and information screens A state code is a number that indicates the operational state of the satellite modem State codes are displayed with an explanation in words as shown in the following example On the System Control Center status and information screens state...

Page 89: ...troubleshooting information concerning red flag indicators see Red flags on System Status page on page 76 Red flags on Reception Information page on page 78 Red flags on Transmission Information page on page 81 In these three sections you can find the probable cause and possible solution for a red flag next to a specific parameter System Status page The System Status page displays important inform...

Page 90: ...table lists typical values and the range of values for parameters on the System Status page This information may help you understand the values displayed by a customer s satellite modem To see the definition of any parameter click the parameter name on the screen Table 10 System Status parameters typical values and range Range of values Typical values Parameter Satellite Interface parameter catego...

Page 91: ...es not apply to the HN9000 modem Administrative States Up The modem is fully functional Up Summary Operational State Down The modem is not functional Startup The modem is being commissioned In progress Download in progress All files are up to date Software Download Status All files are up to date In Service In Service Desired State Out of Service Maintenance Unknown Suspended Not Suspended Suspens...

Page 92: ...ceive Status or Transmit Status There is a problem with the configured latitude and longitude Probing failure occurs only during commissioning Make sure the entered latitude and longitude values are correct and in the correct format See Table 5 Reasons for registration errors and corrective actions on page 36 Registration failure occurs only during commissioning VADB does not apply to the HN9000 m...

Page 93: ...e issue Modem has not acquired security keys Security Keys Wait for normal operation to resume The modem has greatly exceeded the FAP threshold and so the modem s data rate is reduced for a period of time FAP Status Reception Information page The Reception Information page shown in Figure 51 Reception Information page on page 77 displays information about data received by the satellite modem Figur...

Page 94: ...gnals from the satellite Up Receive Status Down The modem is not receiving signals from the satellite 0 255 160 220 Receive Signal Strength 4 5 18 0 16 CONUS SNR 4 5 18 0 14 PTP SNR Not applicable parameter reserved for future use OK Receive Path Fault Any whole number 0 RX Error Traffic Statistics Receive Any whole number 0 Total Satellite Packets Received Any whole number 0 CONUS Packets Receive...

Page 95: ...ignal Strength panel is tightly connected Any other cable connections must be checked by a qualified installer If all cable connections are tight the antenna may need to be repointed by a qualified installer Wait When the weather clears the signal strength should return to normal Weather interference occurs if rain snow or wind is heavy enough to interfere with signal reception Make sure the recei...

Page 96: ... statistical information on the specific data transmitted to the satellite from this satellite modem Typical values for Transmission Information parameters The following table lists typical values and the range of values for parameters on the Transmission Information page This information may help you understand the values displayed by a customer s satellite modem To see the definition of any para...

Page 97: ...ssion Information page see Transmit Status in Table 11 Explanation of red flags on System Status page on page 76 The information for Transmit Status in that table also applies to the Transmission Information page Terminal Status page The Terminal Status page displays information about the operational state of the satellite modem and operational statistics such as messages and packets sent received...

Page 98: ...f various counts of messages Dial Backup Status Count of dial backup traffic if the feature is enabled Some listed features may not be included in your service plan TCP Acceleration Statistics Counts of messages and connections used between the satellite modem and its destination if the feature is enabled Some listed features may not be included in your service plan SSL Acceleration Statistics Cou...

Page 99: ... Range of values Typical values Parameter Overall Status parameter category Up Up LAN Interface Status Down Out of Service Maintenance Unknown Disabled Disabled Dial Backup Status Connected Connecting Disconnecting Disconnected Enabled Enabled TCP Acceleration Status Disabled Enabled Enabled Turbo Page Status Disabled Disabled Disabled SSL Acceleration Status Connected to Server Connecting to Serv...

Page 100: ...rrors Any whole number 0 ICMP Redirects Sent Any whole number 0 ISRP Redirects Sent Any whole number 0 Current Number of Static Routes Any whole number 0 Current Number of RIP Routes Any whole number 0 Current Number of Redirect Routes Any whole number 0 Current Number of ISRP Routes Local IP Interface Statistics Any whole number 0 IP Packets Received Any whole number 0 IP Packets Sent Dial Backup...

Page 101: ... operational software Satellite Contains information pertaining to communication with the satellite such as antenna size transmit radio wattage and uplink transmission mode Addressing Contains addressing information such as LAN port address and subnet mask and available public IP addresses if any depending on your service plan Software Features This section lists the optional features and provides...

Page 102: ...le Characters and numbers Operational Software Version Not applicable A number Minimum Commissioning Software Version Required Satellite Not applicable A number Uplink Cell Not applicable A number Downlink Microcell RHCP Not applicable Uplink Polarization LHCP RHCP Not applicable Downlink Polarization LHCP No Conus Not applicable Shaped Beam Types Full Conus West Conus Full West Conus East Conus F...

Page 103: ...main Not applicable Not applicable Address Translation to External Domains Not applicable Not applicable Static Address Mappings to External Domains Not applicable Enabled Dynamic Address Translation to External Domains Software Features Not applicable Server DHCP Mode Not applicable Disabled IRDP Preference Not applicable Disabled RIP Mode Not applicable Disabled ISRP Mode Not applicable Disabled...

Page 104: ... codes appear on installation screens on screens displayed during a hard reboot when power is removed and then restored and on System Control Center pages Figure 55 Examples of state codes Table 17 State codes on page 88 lists and explains all HN9000 state codes In the state code table modem refers to the satellite modem Table 17 State codes Corrective action Explanation State name State code Inst...

Page 105: ...ing received Transient No action is necessary Modem is in boot phase and is waiting for indirect and direct management packets Waiting for MIPs in Boot 8 Transient No action is necessary Modem is in boot phase and is downloading commissioning software Downloading Commissioning Software 9 Installer must complete validation Modem is waiting for antenna pointing validation to complete Occurs during i...

Page 106: ...mmissioning phase modem is reconciling profiles with the NOCC Reconciling Profiles in Commissioning 19 Transient No action is necessary Modem is in commissioning phase and is downloading operational software Downloading Operational Software 20 Note State codes 1 20 appear only while the modem is being installed or during a hard reboot resulting from power being removed and then restored Operationa...

Page 107: ...ient No action is necessary Transmitter has been shut down due to ECL ECL measures total ECL Active 31 transmitted power over 30 minute periods and turns off the transmitter if the total power exceeds a preset limit imposed by the FCC Restricted states NOCC imposed restrictions Call Installer Support with site name to resolve the issue Modem has been barred from transmitting by the NOCC Possible r...

Page 108: ...ee the entire list of state codes Connectivity Test page You can use the Connectivity Test page to test the connection between the satellite modem and the satellite Instructions for the test are provided on the screen No special configuration is required Figure 56 Terminal Connectivity Test page HN9000 Satellite Modem Installation Guide 92 1037576 0001 Revision E System Control Center Chapter 9 ...

Page 109: ...For details about this test see Testing connectivity to the satellite on page 100 93 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Chapter 9 System Control Center ...

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Page 111: ...s on the front panel and small LEDs on the Ethernet port on the back of the modem The LEDs provide information about the satellite modem s operating status Topics Front panel LEDs LAN port LEDs 95 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E ...

Page 112: ...eans the LED is usually on but intermittently turns off briefly Table 18 Front panel LED indications Corrective action Satellite modem status Appearance LED The modem s LAN port is connected to another network device such as the user s computer On LAN Check network connections LAN cable disconnected or other problem with the LAN configuration requires user intervention Off The modem is able to tra...

Page 113: ...ower Make sure the environmental temperature is within range that Modem temperature is too hot If the modem overheats it turns off When it cools it recovers to operational status On red the modem is positioned vertically and that its vents are not blocked Check power connection Not receiving power Off Bold type indicates LED appearance during normal operation LAN port LEDs Green and orange LEDs on...

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Page 115: ...below Testing connectivity to the satellite For help on troubleshooting installation problems see Troubleshooting installation problems on page 40 For explanation of state codes which appear on various screens see Table 17 State codes on page 88 For explanation of red flags see Red flag indicator on page 73 Improper settings on the computer connected to the satellite modem can cause problems For i...

Page 116: ...Make sure that the satellite modem is powered up The Power and LAN LEDs should be continuously lit except that the LAN LED may blink if there is LAN activity 5 Make sure the DC power cord adapter is securely attached to the satellite modem 6 If the LEDs are off make sure the Ethernet cable is securely attached to the satellite modem and the customer s computer 7 If you complete the installation an...

Page 117: ...l The initial Terminal Connectivity Test page appears Figure 60 Terminal Connectivity Test page 2 Click Start Test You may see a screen that asks you to wait while the test is conducted When the test finishes the Connectivity Test results page appears 101 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Chapter 11 Troubleshooting ...

Page 118: ...nnectivity to the satellite but if this test result persists you may have an access problem Typically the delay time time message is sent until it is received is approximately 1 second The screen shows the minimum average and maximum delay times for the test messages in milliseconds Most important is whether all messages are received or not For additional information see How to interpret these res...

Page 119: ...cess the Advanced Pages to find specific information or to configure special features Opening the Installation sub menu Note The Advanced Pages provide access to critical configuration parameters and other functions Do not use these pages unless you are a qualified installer or other technician who thoroughly understands how the satellite modem operates or unless an Installer Support representativ...

Page 120: ...ed Configuration and Statistics screen appears as shown in Figure 63 Advanced Pages example showing the Advanced menu on page 105 An alternate way to open the Advanced Pages is to type www systemcontrolcenter stlui fs advanced in the browser address bar and press Enter Figure 63 Advanced Pages example showing the Advanced menu on page 105 shows one of the many available Advanced Pages the Terminal...

Page 121: ...click the sign next to a menu item If you expand another menu item the previously expanded menu item collapses Opening the Installation sub menu Advanced Pages of particular interest to installers are listed in the Installation sub menu To open this sub menu click next to Installation 105 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Chapter 12 Advanced Pages ...

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Page 123: ...nverted by a network address translation NAT service to a public IP address that can be used on the Internet Both private and public addresses can be dynamic or static although typically a private IP address is dynamic and a typically a public IP address is static Both the modem and a connected computer can have either type of address private or public The type used depends on requirements a custo...

Page 124: ...nfiguring a computer for a public IP address on page 117 Find the section that applies to your computer operating system Multiple public IP addresses If a service plan provides more than one public IP address the range or difference from the LAN Port Address to the Last Usable IP Address will be greater than one For example if the LAN Port Address is 97 73 73 65 and the Last Usable IP Address is 9...

Page 125: ... IP address is called a dynamically assigned IP address because it can change when the computer disconnects from the network and later re connects The satellite modem incorporates a DHCP server always enabled to assign IP addresses to computers that connect to it The modem can assign private IP addresses or public IP addresses depending on the service plan purchased by the satellite modem customer...

Page 126: ...igure 67 Local Area Connection Properties Windows Vista on page 110 Note Depending on the computer s security settings a pop up User Account Control message may appear requesting that you confirm the action before proceeding If you see this message click Continue to proceed Figure 67 Local Area Connection Properties Windows Vista 3 Ensure that both Client for Microsoft Networks and Internet Protoc...

Page 127: ... on the line that starts with IP Address Configuring Windows XP to use DHCP This section explains how to configure your computer to use DHCP if your computer operating system is Microsoft Windows XP 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network and Dialup Connections icon Note If Control Panel is in category view select Network and Internet Connections t...

Page 128: ...erties The Local Area Connection Properties dialog appears as shown in Figure 70 Local Area Connection Properties Windows XP on page 112 Figure 70 Local Area Connection Properties Windows XP 4 Ensure that both Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown 5 If NetBEUI is installed and checked uncheck it or uninstall it 6 Highlight Internet Protocol T...

Page 129: ...figuring Windows 2000 to use DHCP This section explains how to configure your computer to use DHCP if your computer operating system is Microsoft Windows 2000 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network and Dialup Connections icon in the Control Panel window A list of network connections appears A Local Area Connection icon must appear on this page If ...

Page 130: ...alog Windows 2000 on page 122 Figure 73 Local Area Connection Properties Dialog Windows 2000 5 If NetBEUI is installed and checked uncheck it or uninstall it 6 Highlight Internet Protocol TCP IP Be careful not to uncheck the checkbox 7 Click Properties The Internet Protocol Properties dialog appears as shown in Figure 74 Internet Protocol Properties Windows 2000 on page 123 HN9000 Satellite Modem ...

Page 131: ...ave an IP address a Click Start Run b Type cmd and click OK c Type ipconfig renew and press Enter d Make sure an IP address is shown on the line that starts with IP Address Configuring a Mac computer to use DHCP This section explains how to configure your computer to use DHCP if you are using an Apple Mac computer 1 From the Mac interface select System Preferences The System Preferences menu appea...

Page 132: ...onnection Properties Windows 2000 on page 122 Figure 76 Mac Network screen 3 Ensure that the TCP IP tab is selected 4 Select Using DHCP from the Configure drop down list as shown in Figure 77 Select DHCP from the configure drop down menu on page 117 The IP Address field becomes disabled HN9000 Satellite Modem Installation Guide 116 1037576 0001 Revision E Computer settings Appendix A ...

Page 133: ...ocess You can also obtain it from the System Information page of the System Control Center Default Gateway This is the IP address of the satellite modem You should have recorded this information in your Quick Start Guide during the registration process You can also obtain it from the System Information page of the System Control Center Configuring Windows Vista Public IP address Perform the follow...

Page 134: ...cal Area Connection Properties Windows Vista on page 118 Note Depending on your security settings a pop up User Account Control message may appear requesting that you confirm the action before proceeding If you see this message click Continue to proceed Figure 79 Local Area Connection Properties Windows Vista 4 Ensure that both Client for Microsoft Networks and Internet Protocol TCP IP are install...

Page 135: ...n the Default gateway Preferred DNS server or Alternate DNS server fields 11 Click OK Configuring Windows XP Public IP address Perform the following procedures to configure a computer running on Windows XP for a public IP address 1 Connect the installer laptop to the satellite modem using an Ethernet cable 2 From the Windows desktop select Start Settings Control Panel 3 Double click the Network Co...

Page 136: ...tion properties dialog as shown in Figure 82 Local Area Connection Properties Dialog Windows XP on page 120 Figure 82 Local Area Connection Properties Dialog Windows XP 6 If NetBEUI is installed and checked uncheck it or uninstall it 7 Highlight Internet Protocol TCP IP Be careful not to uncheck the checkbox 8 Click Properties The Internet Protocol Properties dialog appears as shown in Figure 83 I...

Page 137: ...00 Public IP address Perform the following procedures to configure a computer running on Windows 2000 for a public IP address 1 Connect the installer laptop to the satellite modem using an Ethernet cable 2 From the Windows desktop select Start Settings Control Panel 3 Double click the Network and Dialup Connections icon in the Control Panel window A list of network adapters appears A Local Area Co...

Page 138: ...alog Windows 2000 on page 122 Figure 85 Local Area Connection Properties Dialog Windows 2000 6 If NetBEUI is installed and checked uncheck it or uninstall it 7 Highlight Internet Protocol TCP IP Be careful not to uncheck the checkbox 8 Click Properties The Internet Protocol Properties dialog appears as shown in Figure 74 Internet Protocol Properties Windows 2000 on page 123 HN9000 Satellite Modem ...

Page 139: ...lled satellite modem you do not need to enter information in the Default gateway Preferred DNS server or Alternate DNS server fields 12 Click OK to close the dialog box 13 Click OK again to save the settings and close the Local Area Connection Properties dialog Configuring a Mac computer Public IP address Perform the following procedures to configure a Mac system for a public IP address 1 From the...

Page 140: ...n in Figure 88 Mac Network screen on page 124 Figure 88 Mac Network screen 3 Ensure that the TCP IP tab is selected 4 Select Manually from the Configure drop down list as shown in Figure 89 Select Manually from the configure drop down menu on page 125 HN9000 Satellite Modem Installation Guide 124 1037576 0001 Revision E Computer settings Appendix A ...

Page 141: ...owser cannot connect to the Internet check the browser s proxy settings If the browser is configured for the computer to use a proxy server to connect to the Internet try changing the setting to not use a proxy server Configuring Internet Explorer to not use a proxy server Follow these steps to configure Internet Explorer to not use a proxy server 1 Turn the computer on and open Internet Explorer ...

Page 142: ...oxy server Follow these steps to configure Netscape Navigator to not use a proxy server 1 Turn the computer on and open Netscape 2 Select Edit Preferences The Preferences window appears 3 In the Category pane on the left side of the window select Advanced Proxies Figure 91 Proxy settings in Netscape Preferences window HN9000 Satellite Modem Installation Guide 126 1037576 0001 Revision E Computer s...

Page 143: ...right side of the window select Direct connection to the Internet 5 Click OK 6 Close Netscape and re launch it to enable the changes 127 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Appendix A Computer settings ...

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Page 145: ...nstallation maintenance and configuration procedures in the installation guide and user guide This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Part 15 This section applies to the HN9000 satellite modem Standards to which Conformity is declared FCC Part 15 The modem complies with Part 1...

Page 146: ... an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs in Canada Repairs to certified equipment should be m...

Page 147: ...pean Union EU Electromagnetic Interference EMI Electronic serial number ESN European Union EU Fair access policy FAP Federal Communications Commission FCC Field service bulletin FSB Field service order FSO Global Positioning System GPS HyperText Transfer Protocol HTTP High volume uplink HVUL Interference Causing Equipment Standard ICES Internet Control Message Protocol ICMP Identifier ID Indoor un...

Page 148: ...alidation tool OVT PEP Backbone Protocol PEP Performance Enhancing Proxy PBP Personal computer PC Personal identification number PIN Point of sale device POS Point to point PTP Quality of service QoS Right hand circular polarization RHCP Security access module SAM Site account number SAN Satellite in SAT IN Satellite out SAT OUT Signal to noise ratio SNR Signal quality factor SQF Secure Sockets La...

Page 149: ...Value added reseller VAR Very small aperture terminal VSAT 133 HN9000 Satellite Modem Installation Guide 1037576 0001 Revision E Appendix C Acronyms used in this guide ...

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Page 151: ... to modem 29 installer laptop to satellite modem 19 satellite modem to customer s computer 52 Connectivity test page 100 D DAPT 11 28 30 DHCP 52 61 100 DHCP settings 109 Downloading times 33 E Electromagnetic interference 129 EMI standards 129 Entering installation parameters 20 Equipment needed for installation 11 Error messages registration 36 state codes 72 88 F FCC Part 15 129 Format for enter...

Page 152: ...prerequisites for using 42 OVT continued procedures summary 42 P Parameters on System Control Center screens 71 PIN 56 Pointing the antenna 30 Polarization ODU polarization 26 Position for operating modem 18 Powering down the satellite modem 11 Powering up the modem 19 Power outlet 8 10 19 testing 8 19 Power supply 10 Preparing for installation 5 Private IP address 60 107 Private network configura...

Page 153: ...ation page 84 System Status button colors 70 System Status page 73 T Terminal Info parameters 38 Terminal Initialization Sequence screen 32 Terminal Pointing Info screen 25 Terminal Status page 81 Tests and testing See Troubleshooting Tools 11 Transmission Information page 80 Troubleshooting 40 99 100 cannot access System Control Center 100 installation problems 40 testing connectivity to satellit...

Page 154: ...HN9000 Satellite Modem Installation Guide 138 1037576 0001 Revision E Index ...

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