BT Home Hub 4 Information And Troubleshooting Manual Download Page 1 | Manualshive

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Information and

troubleshooting guide

BT Home Hub 4

3732 Hub 4-A ADSL Guide BB 5 [2].indd 1

06/06/2017 08:54

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Summary of Contents for Home Hub 4

Page 1: ...Information and troubleshooting guide BT Home Hub 4 3732 Hub 4 A ADSL Guide BB 5 2 indd 1 06 06 2017 08 54 ...

Page 2: ...it a couple of minutes Coloured lights will flash while the Hub tests itself and your broadband A steady blue light means your broadband s ready to use If the light doesn t turn blue carry on to step 2 and the Hub will help you fix things 1 to Hub to Hub Broadband cable grey ends If you ve got a double socket like one of these you don t need to use a filter Broadband cable grey ends Broadband DSL ...

Page 3: ...ices using Smart Setup Smart Setup will help you get your broadband and extra services up and running on all your devices To use it just open your device s web browser It only takes a few minutes and will make sure that all of your devices are set up properly When you ve finished log in to My BT using your BT ID and password If you don t have one you can get one at bt com mybt You ll need your BT ...

Page 4: ...s in one place Go to bt com mybt to see and manage all your inclusive extras look at download and print your last 15 bills check how many calls you ve made upgrade your calls broadband and TV packages get help with all your BT services Get your inclusive extras at My BT 3732 Hub 4 A ADSL Guide BB 5 2 indd 4 06 06 2017 08 54 ...

Page 5: ...il account from anywhere at any time To sign in go to bt com email Online security We want to make your time online as safe as we can for you and your family That s why we include BT Parental Controls free with all our broadband packages And to help protect your computers against viruses spyware phishing scams and other internet threats there s BT NetProtect Plus It s included with some BT Broadba...

Page 6: ...horter the distance and the fewer floors and walls between your wireless device and Hub the better your connection Large furniture and electrical appliances can also affect wi fi signals If you ve got problems connecting with wireless move your Hub and devices closer together For more help and advice go to bt com help wireless You ve got smart dual band wireless The BT Home Hub 4 uses Smart Wirele...

Page 7: ...to Settings n a n a 2 Click Wi fi 3 Make sure wi fi is on n a 4 Find your Hub s name in the list of available wireless networks and click on it 5 Enter your Wireless Password key and click join connect or similar Note your Hub has two wireless frequencies 2 4GHz and 5GHz Most devices that can use 5GHz will automatically connect to that frequency but some struggle because the network name SSID is t...

Page 8: ... blue orange then stay blue when ready If it s red see below Make sure you re next to your Hub with a PC or device if you call BT Home Hub connection troubleshooting Hub light status What s happening Power light is green or flashing green Your Hub is starting up Power light is blue Your Hub is working fine Power light is off Power is off or there s a problem with your power supply Power light is o...

Page 9: ...rrectly at the mains and that power is on If there s still no light call us on 0800 111 4567 We re usually less busy between 10am and 6pm Log into your Hub Manager at bthomehub home and check if the internet s status is Disconnected if it is click Connect If the light s still orange and no other lights are on call us on 0800 111 4567 We re usually less busy between 10am and 6pm Press the Restart b...

Page 10: ...dband but your account might not be switched on yet Broadband light is red You ve tried to log in with the wrong username and password Broadband light is flashing red There s a problem with your broadband line Wireless light is orange You ve switched off wireless security for one or both wireless channels Wireless light is flashing orange Your Hub is in WPS automatic connection mode 3732 Hub 4 A A...

Page 11: ...er broadband providers or BT Business Broadband lines Reset your Hub s password to its factory setting shown on the card that came with your Hub by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds Check that all the cables are plugged in correctly and that it s after midnight on the day we switch on your broadband If cables are okay and you ve still g...

Page 12: ...uated for and shown compliance with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body You ll find the full text of the EU declaration of conformity at bt com producthelp The services we ve described in this publication may not always be available and we may change them Nothing we ve written here is contractual When we supply services and...

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