6
More about set-up and speed
The first three days after set-up
After you’ve installed your Hub, it can take about three days
to establish the fastest, most reliable broadband possible on
your line. During this time, your Hub might restart and your
broadband might be interrupted. This is normal. Leave your
Hub connected and turned on and it should soon settle down.
Leaving your Hub connected and turned on also makes sure
you get software updates.
Getting up to speed
Go to bt.com/improve-speed to make sure you’re getting
the best speed possible. To get the best speed out of your
BT Broadband, use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you the best speed.
Get the best wireless performance at home
The shorter the distance and the fewer floors and walls between
your wireless device and Hub, the better your connection. Large
furniture and electrical appliances can also affect wi-fi signals.
If you’ve got problems connecting with wireless, move your Hub
and devices closer together. For more help and advice, go to
bt.com/help/wireless.
You’ve got smart dual-band wireless
The BT Home Hub 4 uses Smart Wireless to connect to the best
signal on either the 2.4GHz or 5GHz band, depending on what
your device supports and where you are. To find out more, go to
bt.com/help/dualband.
Use a dual-band wireless dongle (optional)
Most new computers come with 5GHz wireless, but if you want
a high-performance 5GHz signal on an older computer, you can
buy a dual-band wireless dongle at bt.com/dongle.
Ordered a dual-band wireless dongle?
Y
ou’ll find your set-up instructions
at bt.com/help/dongle.
More about wireless
3732 Hub 4-A ADSL Guide BB 5 [2].indd 6
06/06/2017 08:54
