Troubleshooting Guide
Q. I have followed the set-up guide and connected all the cables but I still have no services:
A. It can be easy to connect a cable to a wrong port on the Modem. Please run
through the set up again ensuring all cables are secure in their correct port.
Q I can see some lights on the modem but I don’t appear to have services:
A. The light you see on your Modem will help determine the problem.
1. No lights visible at all
- Please check the power cable is connected to the back
of the Modem and your power socket is ON. Check the socket is working -
Try a lamp or other device.
2. Flashing ‘b’ light
- Power ‘off’ and Power ‘on’ the Modem. If after 60 seconds from
WV^LYPUNVU[OPZSPNO[PZZ[PSSÅHZOPUNJOLJR[OH[[OLJHISLY\UUPUNMYVT[OL
Modem to the phone socket is securely connected.
:VSPKºI»SPNO[^P[OÅHZOPUNVYZVSPK'SPNO[
- This means that the services are
activated correctly. Please check your internet connection on your computer again
by closing and restarting your computer.
8 0HTOH]PUNKPMÄJ\S[`JVUULJ[PUN[V[OLPU[LYUL[^PYLSLZZS`!
( ;OLYLTH`ILHML^YLHZVUZMVY[OPZ
1.
-PYZ[S`JOLJR[OLZL[\WI`JVUULJ[PUN`V\Y7*[V[OL4VKLT\ZPUNHU,[OLYUL[*HISL
If you can get internet connectivity this way you can be sure services are working
correctly.
2.
,UZ\YL[OH[º>PYLSLZZ»PZHJ[P]H[LKVU`V\Y7*VY>PYLSLZZKL]PJL0[PZWVZZPISL
that your PC or wireless device needs to be prompted to search for an available
>PYLSLZZ5L[^VYR
3.
It can be easy to enter the wrong number in your wireless settings. Please
YLJOLJRHUKLU[LY[OLº>PYLSLZZ2L`»WYV]PKLK^P[O`V\Y4VKLT
Q. I have phone services from Magnet, but I can’t make or receive calls:
A. If you have phone services you will need to connect your phone to the green phone socket on
the back of the modem labelled ‘1’ as per the set up instructions. Please run through the set-up
again ensuring all cables and splitter are connected correctly and are secure.
84`ZLY]PJLZ^LYL^VYRPUNOV^L]LY0UV^OH]LUVJVUULJ[P]P[`!
(7SLHZLLUZ\YL[OH[HJHISLOHZUV[ILJVTLSVVZLVYKPZJVUULJ[LK0MHSSJHISLZHYLZLJ\YL
carry out a factory re-set by pressing the factory reset button on the side of the Modem
using a paperclip or pen. Please wait 5 minutes before checking that services are restored
ÄNPUKPHNYHT
If you have followed the troubleshooting guide and are still having connection
issues call us on 1890 809 000 (Mon-Fri 8am-8pm/ Sat, Sun & B.Hol 10am-4pm)
or email [email protected].
-VYHM\SSSPZ[VM-(8»Z]PZP[^^^THNUL[PLZ\WWVY[
;VHJJLZZHSS`V\YHJJV\U[PUMVYTH[PVUVY[VWH`HIPSSWSLHZL]PZP[^^^THNUL[PLT`THNUL[
Connect with Magnet now
@magnetnetworks
/Magnet.Networks
Mag
net
Modem
>LSJVTL[VV\YLHZ`
step by step guide to your
Modem
Power Unit
@LSSV^,[OLYUL[
Cable
Telephone Cable
9LK,[OLYUL[*HISL
5V[9LX\PYLK
CD
5V[9LX\PYLK
This package contains
NGA
