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Maxis ZTE Modem

MF600 FAQ

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Summary of Contents for ZTE MF600

Page 1: ...Maxis ZTE Modem MF600 FAQ ...

Page 2: ...modem before you clean it 2 What other parts come in the box with my Modem 3 Can I use my own Ethernet cable No The modem only works with a Cross Ethernet Cable Cross RJ45 General Parts Quantity Modem with rechargeable battery Ni MH installed 1 External power adapter 1 Antenna 1 User manual 1 Certificate of quality 1 Phone cable RJ11 1 Ethernet cable Cross RJ45 1 ...

Page 3: ...ith the default settings We DO NOT recommend that you change the settings If any change of configuration is required please refer to the modem s user manual 5 What does the LED indicators on my modem mean Below is a table of what each indicator means when the light is on ...

Page 4: ...set of the telephone which has been connected to the modem shown in installation process Key in the telephone number You can either press the key on the telephone to send the call or wait 4 8 seconds for the call to be connected automatically Call will be connected If you are making a domestic call key in the phone number like this Trunk or Mobile Code Phone Number e g 03 XXXXXXXX or 012 XXXXXXX I...

Page 5: ...em would have fully initialized connected to the network and obtained an IP address Please check your configuration settings 10 Why can t I access certain pages This could be related to certain web servers being congested at that time due to overwhelming hits please try to visit other pages to see if the Internet connection is working 11 GMail Access Issues We have received some complaints on GMai...

Page 6: ...er might not be in service or currently suspended To ensure the number you called is not facing this problem try to call a similar number 4 The line is noisy distorted when I lift the phone off the hook Remove any electrical appliance which is too close to the phone set or modem The cable or phone set might be faulty 5 Why do I hear a fast engaged tone Toot Toot Toot as soon as I lift the phone of...

Page 7: ...s idle meaning no packets are transferred for 30 seconds to 1 minute Then you may proceed to make a call 11 How come when I am on the phone and there is an incoming call there is no indicator to allow me to pick up the next call Please make sure the service is supported and active 12 I cannot use my dect phone or the phone I purchased Please use the phone set provided by Maxis 13 I cannot initiate...

Page 8: ... incident sasser asp for advice on the Sasser worm and to download a patch for your computer 2 My anti virus software won t update since I installed the Maxis Broadband modem Why Some anti virus software auto detects the default internet connection you have set at the time you install the software It copies these settings for its own auto update connection The default internet connection is altere...

Page 9: ...talled this is available from various providers Consult guidelines provided with your firewall provider on how to carry out this configuration Please visit http support microsoft com kbid 330904 for further guidance on this issue 4 Why is the RSSI signal indicator always blinking has no light Check if anything is blocking the modem or it is placed near any electrical devices Move the modem to anot...

Page 10: ...Maxis ZTE Modem MF600 Connection Tips ...

Page 11: ...our connection status by checking your IP address and PING Open the DOS dialog prompt Click Start select Run and type CMD Key in ipconfig to see the IP address received from the modem No IP address It means that your PC isn t connected properly to the modem Key in ping 192 168 0 1 to determine whether the wireless broadband modem is reachable The modem isn t connected if Request time out appears I...

Page 12: ...e setup page does not appear verify your connection status by checking your IP address and PING Under the System Info tab the connection status should show Connected If it isn t connected follow these instructions Click on APN Configure and check on the following Username maxis Password wap APN maxisbb PDP IP Auto APN Auto DS After you re done click on Submit I can t access the internet ...

Page 13: ...13 I can t access the internet ...

Page 14: ...lick on other links Once done click on System Info If the wireless broadband modem is connected reconfigure the modem to Auto connect and switch off the modem and then turn it back on again If you re plugged in the connection indicator on your PC RJ45 port or LAN card should be lit permanently Make sure that you are using the RJ45 cable provided in the modem pack Otherwise please use a substitute ...

Page 15: ...be within the Maxis 3G HSDPA service area to receive a High Speed Internet Access HSDPA UMTS signal It is possible to be within the coverage area but not be able to receive a signal due to Unusual geography uneven terrain or high rise buildings Indoor building structure it is therefore highly advisable to place the modem near the window The service is NOT RECOMMENDED to be used at premises higher ...

Page 16: ...d near a window 2 Poor Signal Coverage You must be within the Maxis 3G HSDPA service area to receive a High Speed Internet Access HSDPA UMTS signal It is possible to be within the coverage area but not be able to receive a signal due to Unusual geography uneven terrain or high rise buildings Indoor building structure it is therefore highly advisable to place the modem near the window The service i...

Page 17: ...192 168 0 1 in the address bar of your internet browser Choose Network Connect Manual Connection Disconnect and click on Submit Choose Network Select WCDMA preferred or Only WCDMA and click on Submit Choose Network Connect Manual Connection Connect and click on Submit I m always connected to EDGE GPRS instead of the 3G network ...

Page 18: ...d to HSDPA you will be able to get speeds up to 7 2 mbps If the wireless broadband modem is connected to UMTS you will be able to get speeds up to 384 kbps 1 Still on EDGE You may not be within the High Speed Internet Access coverage Click here to check the coverage map Otherwise please call our Maxis Broadband Customer Service Hotline at 1 800 82 2000 I m always connected to EDGE GPRS instead of ...

Page 19: ... proxy settings are deactivated On your Internet Explorer go to Tools Internet Options and click on the Connection Tab Click on LAN settings and make sure that all the boxes are unchecked Press OK after you re done I can t view some web pages or receive calls while surfing ...

Page 20: ...may be dead This doesn t mean that your links were murdered It just means that they might have changed addresses since last you visited Run a search for your site on a search engine I can t view some web pages or receive calls while surfing ...

Page 21: ...ng more than you need Pop up blockers aren t perfect Some sites actually require pop ups to work Disable your pop up blocker by going to Tools and selecting Turn off Pop up Blocker I can t view some web pages or receive calls while surfing ...

Page 22: ...sites may not run properly if your browser security settings are set to high Set it to Low or Medium Go to Internet Options and select the Privacy tab to tweak your security settings I can t view some web pages or receive calls while surfing ...

Page 23: ...emove them but not before weighing the possible security hazards of doing so Go to Tools Internet Options and select the Content tab Under Content Advisor click Enable and select the Approved Sites tab to see if the site you are trying to access is under your Disapproved list I can t view some web pages or receive calls while surfing ...

Page 24: ...an t guarantee the accessibility of remote web sites connected to other service providers but you can still double check with our Maxis Broadband Customer Service Hotline at 1 800 82 2000 I can t view some web pages or receive calls while surfing ...

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