Go to bt.com/help
It’s the quickest and easiest way to get help, all day, every day.
Chat to us at bt.com/chat
We’re here to help seven days a week between 7am and 11pm.
Get help from other users
Join the conversation in the BT Community Forum at
bt.com/community
Support
Get information, advice and
support to help you keep
your children safe online.
Call us
If you’ve tried the steps on the left and still need to speak with
us, call us on 0800 111 4567. We’re usually less busy between
12pm and 6.30pm. Make sure you’re next to your Hub with a
computer or device if you call.
You can also call on 0330 123 4567 from a mobile. All numbers
starting 0330 are charged at a national rate and are included in
any free minutes as part of your mobile contract. Some mobile
operators allow free use of 0800 numbers.
Version number BB 5.0
Call 0800 800 150 to get this leaflet in Braille, large print and audio CD
Radio Equipment Directive Declaration of Conformity
Hereby, British Telecommunications plc declares that the radio
equipment type Home Hub 4 – type A is in compliance with
Directive 2014/53/EU.
This device has been evaluated for and shown compliance
with European Guidelines when installed and operated with a
minimum distance of 20cm between the unit and your body.
You’ll find the full text of the EU declaration of conformity at
bt.com/producthelp
The services we’ve described in this publication may not always be available and we may change them. Nothing we’ve written here is contractual. When we supply services
and equipment, our terms and conditions apply. Websites in this booklet are for illustration only. BT isn’t responsible for content of third party sites.
© British Telecommunications plc 2017. Registered Office: 81 Newgate Street, London EC1A 7AJ
Radio transmission information
Frequency range
Max power in the
range (dBm)
2.412 – 2.472 GHz
19.89
5.15 – 5.25 GHz
22.67
5.25 – 5.35 GHz
22.71
5.37 – 5.725 GHz
27.09
Operations in the 5.15–5.35GHz band are
restricted to indoor usage only.
The BT Home Hub 4 contains code that is covered
by the GNU General Public License (GPL).
In accordance with the GPL, BT has made
the relevant code available for download at
bt.com/help/gplcode.
Your Hub is classed as electrical or electronic
equipment, so DO NOT put it in your normal
rubbish bin. You’ll find instructions for recycling
the Hub and other BT equipment on the back of
your Hub’s box.
3732 Hub 4-A ADSL Guide BB 5 [2].indd 12
06/06/2017 08:54
