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eSpace 7910&7950 IP Phone

V200R003C30

User Guide

Issue

Date

2017-06-30

HUAWEI TECHNOLOGIES CO., LTD.

Summary of Contents for eSpace 7910

Page 1: ...eSpace 7910 7950 IP Phone V200R003C30 User Guide Issue 03 Date 2017 06 30 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...cument may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject to change without notice Every effort has been made in the preparation of this d...

Page 3: ...ill result in death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided could result in equipment damage data loss performance deterioration or unanticipated re...

Page 4: ... content about 4 2 5 Bluetooth only for eSpace 7950 IP Phone 6 5 11 OCB 7 1 Linkage 7 5 Instant Conference and 7 7 Converged Conference Issue 02 2017 04 17 This issue is the first official release for eSpace 7910 7950 V200R003C30 and includes the following changes Added the content about 6 39 ICP Linkage Updated the content about 6 18 Call Forward 6 21 1 Pickup 6 27 Auto Callback 6 33 Intercom 6 3...

Page 5: ...tness 26 4 1 4 Wallpaper 26 4 1 5 Call Settings 27 4 1 6 Buttons 28 4 1 7 Audio Source 34 4 1 8 Theme 34 4 2 System 34 4 2 1 Date and Time 35 4 2 2 Language 35 4 2 3 Power Saving 35 4 2 4 Wi Fi only for eSpace 7950 IP Phone 37 4 2 5 Bluetooth only for eSpace 7950 IP Phone 39 4 2 6 Phone Lock 40 4 2 7 Restart 41 4 3 Status 41 4 3 1 Peripheral Status only for eSpace 7950 IP Phone 41 eSpace 7910 7950...

Page 6: ... Method 55 5 5 3 Power Saving 56 5 5 4 Phone Lock 57 5 5 5 Restart 58 5 6 View Status 58 5 6 1 Network 58 5 6 2 Peripheral Status only for eSpace 7950 IP Phone 58 5 6 3 About Phone 58 6 Phone Usage 59 6 1 Logging In to Your Phone 59 6 2 Input Method 60 6 3 Multiple Lines 61 6 4 Answering Incoming Calls 62 6 4 1 Answering Calls Manually 62 6 4 2 Answering Calls Automatically 63 6 4 3 Call Deflectio...

Page 7: ...ching Between Handset Speaker and Headset Modes 74 6 13 Contacts 74 6 13 1 Adding Contacts 74 6 13 2 Searching for Contacts 75 6 13 3 Modifying Contacts 75 6 13 4 Deleting Contacts 75 6 13 5 Importing Contacts only for eSpace 7950 IP Phone 76 6 13 6 Exporting Contacts only for eSpace 7950 IP Phone 76 6 13 7 Adding Groups 76 6 13 8 Modifying Groups 77 6 13 9 Deleting Groups 78 6 14 History 78 6 14 ...

Page 8: ... 99 6 33 Intercom 100 6 34 Group Intercom 102 6 35 Advanced Secretary 103 6 36 MLA 106 6 37 Voicemail 107 6 38 Virtual Voicemail 110 6 39 ICP Linkage 110 6 40 IPCC Linkage 113 7 eSpace UC Related Functions 117 7 1 Linkage 117 7 2 Directory 121 7 3 Extension Mobility 122 7 4 One Key Switch 123 7 5 Instant Conference 123 7 6 Group Conference 127 7 7 Converged Conference 131 7 8 Presence 134 eSpace 7...

Page 9: ...ect sunlight l Keep the device clean free of dust and stains l Do not place the device near a water source or in a damp area l Place the device on a stable surface l Do not place any object on the top of the device Reserve sufficient space around the device for heat dissipation l Do not place the device on or near inflammable materials such as foam l Keep the device away from heat source or flames...

Page 10: ...s Contact an authorized maintenance center for advice and repair l Make sure that no objects such as metal shavings enter the device through the speaker Cleaning Requirements l Before cleaning the device stop using it disconnect the power supply and unplug all the cables connected to the device such as the power cable and the telephone cable l Do not clean the device exterior with any cleaning sol...

Page 11: ...using the phone Access the phone web page choose View Status About Phone and view information in the Legal Statement area For details about how to access the phone web page see 5 1 Logging In to the Web Page eSpace 7910 7950 IP Phone User Guide 2 Legal Statement Issue 03 2017 06 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 3 ...

Page 12: ...of the eSpace 7910 IP Phone Figure 3 1 Appearance of the eSpace 7910 Figure 3 2 shows the appearance of the eSpace 7950 IP Phone eSpace 7910 7950 IP Phone User Guide 3 IP Phone Overview Issue 03 2017 06 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 4 ...

Page 13: ...n LED Displays the History screen For details about the button LED status see 3 1 2 LED Message button Displays the Message screen NOTE If the voicemail function is not supported you can set the button as a Preferences button for displaying the Preferences screen For details consult your system administrator Keypad Allows you to enter digits lowercase or uppercase letters and special characters eS...

Page 14: ...le buttons and the method of setting such a programmable button is the same as that on the eSpace 7910 IP Phone Navigation buttons Provides four arrow buttons Up arrow Down arrow Left arrow and Right arrow and one OK button l The arrow buttons allow you to move the cursor on the screen l The OK button functions the same as the highlighted softkey on the current screen which is used to access the s...

Page 15: ...When a call comes in you can press the button to answer the call in headset mode and press the button again to end the call For details about the button LED status see 3 1 2 LED Mute button with an LED Turns mute on and off Mute disables the audio input for your audio devices such as a headset speakerphone or microphone With mute enabled you can hear other parties on the call but they cannot hear ...

Page 16: ...ine button that has a shared line configured see 6 35 Advanced Secretary Headset LED When the phone is dialing or in an active call in headset mode the LED is steady red Speaker LED When the phone is dialing or in an active call in speaker mode the LED is steady red Mute LED When the phone is muted the LED is steady red Call History LED When there is a missed call the LED is steady red eSpace 7910...

Page 17: ...NOTE The functions and status vary depending on the network environment of your IP phone For any questions contact your system administrator Programmable button LED or line button LED when the programmable button or line button is set as the Speed Dial button and the BLF function is disabled For details about how to disable the BLF function see 4 1 6 Buttons When the phone is in speed dial or talk...

Page 18: ...itch the display mode see 5 2 6 Theme l Classic The main menu is displayed on the home screen You can use the navigation buttons to access the corresponding screen l Simple The phone hides the main menu and completely displays the wallpaper on the home screen You can press the Apps softkey to access the Apps screen NOTE l In Simple mode you can press the Contact button Call History button Message ...

Page 19: ...screen displays a maximum of five icons l For eSpace 7910 when more than three icons are displayed the date is automatically hidden l In the IMS UC network environment the icon for the current phone status for example idle busy or DND is displayed all the time eSpace 7910 7950 IP Phone User Guide 3 IP Phone Overview Issue 03 2017 06 30 Huawei Proprietary and Confidential Copyright Huawei Technolog...

Page 20: ...r any questions contact your system administrator l USB storage devices involve personal data When using them comply with local laws and regulations and take sufficient measures to protect personal data only for eSpace 7950 The Bluetooth function is enabled The call forward function is enabled The deny call forward function is enabled The auto answer function is enabled The Auto Callback ACB funct...

Page 21: ...e button icons Table 3 4 Line button icons Icon Description This icon specifies the registration status of the account l When the account is successfully registered the icon is black l When account registration fails the icon is gray The account is in dialing state The account is in callout state The account is in talking state The account is in active call hold state The account is in a conferenc...

Page 22: ... Y The service is supported N The service is available in the solution but is not supported by eSpace 7910 eSpace 7950 NA The service is not available in the solution Y The service is supported in dialing mode Table 3 5 List of services supported by eSpace 7910 eSpace 7950 Service CloudE C V600R0 06C00 EC6 X eSpace UC V200R0 03C00 and eSpace EC V300R0 01C00 U C2 X eSpace UC V200R0 01C50 IMS UC IPC...

Page 23: ...viat ed dialing Y N Y NA Y N N PIN code based call barring Y Y NA Y NA N N Alarm clock NA NA Y NA Y N N Emergenc y Calls Y Y Y Y Y Y Y Called party control NA NA Y NA Y NA NA Malicious caller identificat ion NA NA Y NA Y NA NA Call divert Y Y Y NA Y N Y One Button to Voicemail Y NA Y Y NA NA NA Consult transfer Y Y Y NA Y Y Y Semi consult transfer Y Y NA Y Y Y Y Blind transfer Y Y Y Y Y Y Y eSpace...

Page 24: ...y CFNR Y Y Y Y Y Y Y Call forwardin g unconditi onal CFU Y Y Y Y Y Y Y Call forwardin g offline CFO Y Y Y Y Y Y NA Call forwardin g rejection NA NA Y NA NA NA NA Designate d pickup Y Y Y NA Y Y Y Co group pickup Y Y Y NA Y N Y Call park Y Y Y Y Y Y Y Directed call park Y NA Y NA Y N N Hunt group Y Y NA NA NA N N Paging Group Y Y NA NA NA N N Callback on busy Y Y Y N Y N N eSpace 7910 7950 IP Phone...

Page 25: ... 7910 10 l 7950 120 NA NA Y l 7910 10 l 7950 40 Y N Do not disturb DND Y Y Y Y Y Y Y Absent NA NA Y NA Y NA NA Shared line Y Y Y Y Y Support ed for IMS V200R01 1C10 N Y Local voice conferenc e Y 6 parties Y 6 parties Y 6 parties Y 6 parties Y 6 parties Y 3 parties Y 3 parties Creating an instant voice conferenc e Y 20 parties Y 20 parties Y 20 parties NA NA NA NA Creating an instant video conferen...

Page 26: ...rtin g a call to a conferenc e Y Y Y NA NA NA NA Convertin g a voice conferenc e to a video conferenc e N N N NA NA NA NA Viewing the participan t list Y Y Y NA NA NA NA Adding Deleting participan ts as the moderator Y Y Y NA NA NA NA Muting Unmuting participan ts as the moderator Y Y Y NA NA NA NA Opening Closing a participan t s video as the moderator N N N NA NA NA NA eSpace 7910 7950 IP Phone ...

Page 27: ... moderator a participan t N N N NA NA NA NA Switching between large and small videos as the moderator a participan t N N N NA NA NA NA Selecting a participan t s video to view as the moderator a participan t N N N NA NA NA NA Exiting a conferenc e as a participan t Y Y Y NA NA NA NA Dismissin g a conferenc e as the moderator Y Y Y NA NA NA NA eSpace 7910 7950 IP Phone User Guide 3 IP Phone Overvie...

Page 28: ...eduled conferenc e list N N N NA NA NA NA Joining a scheduled conferenc e with one click N N N NA NA NA NA Joining a scheduled conferenc e by dialing the access code Y Y Y NA NA NA NA Joining a conferenc e from an email N N N NA NA NA NA Answerin g an invitation call for a scheduled conferenc e Y Y Y NA NA NA NA Adding Deleting participan ts as the moderator Y Y Y NA NA NA NA eSpace 7910 7950 IP P...

Page 29: ... Y NA NA NA NA Opening Closing a participan t s video as the moderator N N N NA NA NA NA Opening Closing the local video as the moderator a participan t N N N NA NA NA NA Exiting a conferenc e as the moderator a participan t Y Y Y NA NA NA NA Dismissin g a conferenc e as the moderator Y Y Y NA NA NA NA Intercom Y N Y Y NA NA NA Voice mailbox Y Y Y Y Y Y Y eSpace 7910 7950 IP Phone User Guide 3 IP ...

Page 30: ... NA NA Y Y Y N N Call transfer to voice mailbox unconditi onal CTVMU Y Y N Y Y Y Y Call transfer to voice mailbox on no reply CTVMN R Y Y N Y Y Y Y Call transfer to voice mailbox on busy CTVMB Y Y N Y Y Y Y Call transfer to voice mailbox offline CTVMO Y Y N Y Y Y Y Huawei directory Y Y Y Y Y NA NA LDAP directory Y Y Y Y Y Y Y eSpace 7910 7950 IP Phone User Guide 3 IP Phone Overview Issue 03 2017 0...

Page 31: ...2 1 BroadS oft Releas e 19 0 Directory server redundanc y Y Y Y NA Y NA NA Extension mobility Y Y Y NA NA NA NA One Key Switch Y N Y NA Y N N Presence N N Y NA N NA NA Default redundanc y mode Sequenti al Sequenti al Sequenti al Simulta neous Sequenti al Sequent ial Sequenti al eSpace 7910 7950 IP Phone User Guide 3 IP Phone Overview Issue 03 2017 06 30 Huawei Proprietary and Confidential Copyrigh...

Page 32: ...check and customize your phone settings NOTE In the corresponding setting menu you can press a key in the keypad to quickly select the corresponding item eSpace 7910 7950 IP Phone User Guide 4 Phone Settings Issue 03 2017 06 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 24 ...

Page 33: ...r incoming calls Step 1 On the home screen choose Apps Preferences Ringtone The Ringtone screen is displayed l Default indicates the default ringtone If you have not set any ringtones the default ringtone is played when a call comes in l Internal indicates the internal ringtone When a call from an internal user comes in the internal ringtone is played l External indicates the external ringtone Whe...

Page 34: ...ferences Step 2 Select Brightness and press Modify The Brightness dialog box is displayed Step 3 Press or to adjust the screen brightness Step 4 Press Done End 4 1 4 Wallpaper Import Wallpapers only for eSpace 7950 IP Phone You can import wallpapers in jpg bmp or png format using a USB device The wallpaper resolution cannot exceed 800 x 600 NOTE l The wallpaper file only in the root directory of a...

Page 35: ...call forward service see 6 18 Call Forward Call Waiting After the call waiting function is enabled if the phone that is engaged in an active call has an incoming call the phone screen displays a message notifying the user of this new incoming call On the home screen choose Apps Preferences Call Settings Call Waiting and enable or disable call waiting depending on your needs For details about how t...

Page 36: ...are password controlled On the home screen choose Apps Preferences Call Settings select OCB and set the passwords for related calls depending on your needs For details about how to use the OCB service see 6 5 11 OCB 4 1 6 Buttons NOTE If you cannot configure programmable buttons or line buttons on your phone LCD screen contact your system administrator Programmable Buttons Programmable buttons are...

Page 37: ...ontact group corporate directory or call history as a speed dial number However on the phone web page you cannot add speed dial numbers from the directory or call history Press the programmable button to dial the number Before using the BLF ensure that your account has been assigned the BLF rights For any questions contact your system administrator For details about the operations related to BLF s...

Page 38: ... most 16 characters that can contain only digits asterisks and number signs On the calling screen press the programmable button The IP phone plays the announcement asking you to enter the access code and at the same time displays the access code on the phone screen Label Displays the function name of the programmable button XML App XML Address Indicates the website in the format of http IP address...

Page 39: ...ls about how to unlock a phone see 6 15 Phone Unlock Call Forward Call Forward Allows you to select a forward mode Press the programmable button to go to the call forward setting screen For details about the operations related to call forward see 6 18 Call Forward Voicemail Forwards calls to the voicemail Number Forwards calls to a third party number DND Press the programmable button to enable or ...

Page 40: ...ted operations see 6 21 Call Pickup Gpickup Answers calls for users in the same group BLF Monitors the status of the phone number in real time including idle ringing talking and offline states In the IMS UC network environment the away state is also supported Label Displays the function name of the programmable button Select Account Allows you to select an account for answering calls Hunt Group Ac...

Page 41: ...utton to access the screen of paging group call list For details about the operations related to paging group see 6 26 Paging Group Line Buttons Only unused line buttons can be set to shortcut buttons You can perform the following steps to set a line button Step 1 On the home screen choose Apps Preferences Buttons Line Buttons NOTE You can press and hold down an idle line button a line button that...

Page 42: ...ne USB earphone or Headset RJ 9 NOTE l eSpace 7910 IP Phone does not support the Bluetooth headset or USB headset l If your IP phone is not connected to a Bluetooth headset or USB headset you can only select either Speaker or Headset RJ 9 as the audio source l The RJ 9 headset PLANTRONICS HW111N U10P is recommended l eSpace 7950 IP Phone supports the following inline controls provided by a USB hea...

Page 43: ...to the sleep state instantly l Auto Brightness After this function is enabled the phone automatically decreases the screen brightness when the phone is idle or in an active call l Screensaver After this function is enabled the phone automatically changes to the screensaver state if no operation is performed on the phone within a specified period value for Delay NOTE l In versions earlier than V200...

Page 44: ...uto Sleep The Auto Sleep screen is displayed Step 2 Select Auto Sleep and press Disable End Setting the Sleep Function You can perform the following steps to set the one button to sleep function Step 1 On the home screen choose Apps System Power Saving The Power Saving screen is displayed Step 2 Select Sleep and press Enable NOTE You can press any button to disable the sleep function End Enabling ...

Page 45: ... screen is displayed Step 2 Press Enable The Delay field is displayed Step 3 Set a value and press Select End Disabling the Screensaver Function You can perform the following steps to disable the screensaver function Step 1 On the home screen choose Apps System Power Saving Screensaver The Screensaver screen is displayed Step 2 Select Screensaver and press Disable End 4 2 4 Wi Fi only for eSpace 7...

Page 46: ... Step 2 Press Add Network Step 3 Enter a network name in the Network SSID field Select the security type and set parameters such as the password as prompt Step 4 Optional Press IP Setting According to the network planning set a static IP address or enable DHCP to automatically allocate an IP address Step 5 Press Done is displayed next to the connected Wi Fi End Viewing Wi Fi Details Step 1 On the ...

Page 47: ... 4dBm Enabling Bluetooth You can perform the following steps to enable Bluetooth Step 1 On the home screen choose Apps System Bluetooth The Bluetooth screen is displayed NOTE If the Bluetooth configuration item is not displayed contact your system administrator Step 2 Press Enable End Pairing Bluetooth Device After you enable Bluetooth you can perform the following steps to pair a Bluetooth device...

Page 48: ...ss Disable End 4 2 6 Phone Lock Enabling the Phone Lock Function You can perform the following steps to enable the phone lock function Step 1 On the home screen choose Apps System Phone Lock The Phone Lock screen is displayed Step 2 Press Enable The Lock After parameter is displayed Step 3 Select a value and press Select NOTE The default phone lock delay is 30 minutes For details about how to unlo...

Page 49: ... Ensure that the password meets complexity requirements End 4 2 7 Restart You can perform the following steps to restart the phone Step 1 On the home screen choose Apps System Step 2 Select Restart and press Select The message Are you sure you want to restart the phone is displayed Step 3 Press Restart End 4 3 Status 4 3 1 Peripheral Status only for eSpace 7950 IP Phone You can perform the followi...

Page 50: ...configuring the network accounts and server addresses as well as restoring your IP phone to factory defaults NOTE A password authenticated by the administrator is required for advanced settings If you want to enter the Advanced screen to perform advanced settings contact your system administrator 4 5 Log out You can perform the following steps to log out of the phone NOTE In the CC environment the...

Page 51: ...Step 3 Press OK The Log In screen is displayed End eSpace 7910 7950 IP Phone User Guide 4 Phone Settings Issue 03 2017 06 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 43 ...

Page 52: ...s8 64 bit Windows10 32 bit Windows10 64 bit Web browser IE8 IE9 IE10 IE11 You can perform the following steps to access the web page of the phone Step 1 On the PC open a browser and enter the IP address of the phone for example http 192 168 1 72 For details about how to query the IP address of the phone see 4 3 2 Network The login page is displayed eSpace 7910 7950 IP Phone User Guide 5 Web Page S...

Page 53: ...3 Modify the contact information NOTE On the Add page you can click Edit to import the profile picture of a contact Only an image less than 10 KB and in jpg or bmp format can be imported The file name cannot contain such characters as Step 4 Click Done End Importing Exporting Contacts You can perform the following steps to import contacts Step 1 On the web page choose Preferences Contacts Step 2 C...

Page 54: ...ta Table 5 2 lists the parameters in a contact file in CSV format Table 5 2 Parameter description Parameter Description NAME Name NICKNAME Nickname UCACCOUNT Account USERURI Enterprise domain name identifying the information about the domain to which the user belongs COMPANY Company DEPARTMENT Department POSITION Position ID Employee ID RING Ringtone ADDRTYPE Address book type l 0 local address bo...

Page 55: ...ameter Description X ADDRTYPE Address book type l 0 local address book l 1 directory N Name N NICKNAME Nickname N UCACCOUNT Account N COMPANY Company N Department Department N Position Position N Id Employee ID CATEGORIES Group X DEFAULTNUM Default primary number TEL TYPE WORK Office number TEL TYPE HOME Home number TEL TYPE CELL Mobile number TEL TYPE TERMINAL Soft client number eSpace 7910 7950 ...

Page 56: ... is displayed Step 3 Modify the contact information Step 4 Click Done End Deleting Contacts You can perform the following steps to delete contacts Step 1 On the web page choose Preferences Contacts Step 2 Click next to the contact to delete The message Are you sure you want to delete the contact is displayed Step 3 Click OK End Clearing Contacts NOTICE All contacts will be deleted You can perform ...

Page 57: ...fying Groups You can perform the following steps to modify groups Step 1 On the web page choose Preferences Contacts Step 2 Click Groups The Groups page is displayed Step 3 Select a group to modify and click Edit The Edit page is displayed Step 4 Modify the group Step 5 Click Done End Deleting Groups You can perform the following steps to delete groups Step 1 On the web page choose Preferences Con...

Page 58: ...s are arranged as follows in descending order of priority contact ringtone group ringtone internal external ringtone hunt group ringtone ringtone that matches the ringtone parameter and default ringtone NOTE Before using the internal external hunt group or alarm ringtone ensure that your account has been assigned the internal external ringtone hunt group or alarm clock service rights For any quest...

Page 59: ... Select a wallpaper to use and click Save End NOTE l You can click Import to import customized wallpapers in jpg bmp or png format The resolution cannot exceed 800 x 600 A maximum of eight wallpapers can be imported l The file name cannot contain such characters as l When you place the pointer on a wallpaper or select a wallpaper is displayed for you to delete the wallpaper System wallpapers canno...

Page 60: ... speaker volume of an IP Phone An IP Phone supports up to 5 type of volumes and the default setting is Medium 5 3 Call Settings NOTE If the Call Settings item is not available on your IP phone contact your system administrator Call Forward After the call forward function is enabled incoming calls are transferred to voicemail or a specified phone number when the call forward conditions are met On t...

Page 61: ... about how to use the auto dial service see 6 5 9 Auto Dial Deny Call Forward After the deny call forward function is enabled the phone automatically rejects incoming calls that are forwarded by others On the web page choose Call Settings Deny Call Forward and enable or disable deny call forward depending on your needs For details about how to use the deny call forward service see 6 19 Deny Call F...

Page 62: ... 4 Click Save End Setting the Programmable Buttons You can perform the following steps to set a programmable button Step 1 For eSpace 7910 On the web page choose Buttons Line Programmable Button For eSpace 7950 On the web page choose Buttons Expansion Module Step 2 Click the gray button for the corresponding programmable button The Select a function page is displayed Step 3 Select a function to us...

Page 63: ... Date and Time You can perform the following steps to set the date and time Step 1 On the web page choose System Date and Time Step 2 Select Automatic or Manual If Manual is selected System Time must be set manually Step 3 Set the parameters depending on your needs Step 4 Click Save End 5 5 2 Input Method You can perform the following operations to set the input method Step 1 On the web page choos...

Page 64: ...ing Step 2 Select Enable for Auto Sleep Step 3 Select a value for Sleep After Step 4 Click Save End Disabling the Auto Sleep Function In versions earlier than V200R003C00SPC700 you can perform the following steps to disable the auto sleep function From V200R003C00SPC700 auto sleep cannot be disabled Step 1 On the web page choose System Power Saving Step 2 Select Disable for Auto Sleep Step 3 Click...

Page 65: ... Function You can perform the following steps to disable the screensaver function Step 1 On the web page choose System Power Saving Step 2 Select Disable for Screensaver Step 3 Click Save End 5 5 4 Phone Lock Enabling the Phone Lock Function You can perform the following steps to enable the phone lock function Step 1 On the web page choose System Phone Lock Step 2 Select Enable Step 3 Select a val...

Page 66: ... page choose View Status Network to view network information about the phone including the IP address gateway address and subnet mask 5 6 2 Peripheral Status only for eSpace 7950 IP Phone On the web page choose View Status Peripheral Status to view the status of the expansion module Bluetooth device and USB device connected to the phone 5 6 3 About Phone On the web page choose View Status About Ph...

Page 67: ...an select a language on this screen Table 6 1 lists the methods for logging in to your phone on different networks Table 6 1 Login methods on different networks Network Login Method EC6 X You can log in to your phone using the uPortal account UC2 X You can log in to your phone using the phone number account or AD domain account By default the phone number is used IMS UC You can log in to your phon...

Page 68: ...letter The softkey is l Digit The softkey is l Special character The softkey is l English The softkey is l Arabic The softkey is l French The softkey is l Spanish The softkey is l Portuguese The softkey is l Polish The softkey is l Hungarian The softkey is l Russian The softkey is You can perform the following steps to change the input method or delete characters l Press the input method softkey t...

Page 69: ...ut the usage of the line buttons see 3 1 1 Button l For details about the status of the line button LEDs see 3 1 2 LED l For details about the icons displayed for the line buttons see 3 2 3 Line Button Icon This chapter assumes that account 1 has been configured for line buttons 1 and 2 and that two lines have been configured for each line button as depicted in Figure 6 1 Figure 6 1 Line button co...

Page 70: ...ayed on the phone screen You can answer a call in different ways For detailed operations see Table 6 2 Table 6 2 Call answer If You Want to Then Answer with the speaker Press the Speaker button Answer with a headset Press the Headset button NOTE Ensure that your phone has connected to a headset RJ 9 Answer using the preset audio source Press Answer or the corresponding line button Answer a reminde...

Page 71: ...ify 3 Select Auto Answer and press Disable Call Settings on the phone web page To enable auto answer 1 Choose Call Settings Auto Answer 2 Select Enable for Auto Answer 3 Select a value for Delay Time 4 Click Save To disable auto answer 1 Choose Call Settings Auto Answer 2 Select Disable for Auto Answer 3 Click Save 6 4 3 Call Deflection The call deflection function allows you to transfer a call to...

Page 72: ...not available by default For any questions contact your system administrator 6 4 7 Muting the Phone You can mute or unmute the phone during a call With mute enabled you can hear other parties on a call but they cannot hear you You can use mute with the handset speaker or headset l Muting During a call press the Mute button Then the peer party cannot hear you but you can still hear the peer party i...

Page 73: ...D is steady green NOTE You can also enter the dialing screen by pressing the Speaker button Headset button or line button of the account Step 2 Enter the number of a contact or press the Up or Down arrow button to select a number in the existing numbers Step 3 Press Call NOTE l You can enter a number and then pick up the phone or press the Call softkey Speaker button or Headset button to place a c...

Page 74: ...r in speaker mode 6 5 3 Placing Calls Using Contacts If a contact has been added to Contacts you can call the contact on the Contacts screen Step 1 Press the Contacts button The Contacts screen is displayed Step 2 Press the Up or Down arrow button to search for a contact or enter keywords for example the first name last name full name or phone number in the Search text box to search for a contact ...

Page 75: ...displayed Step 2 Press the Right button to switch to the Directory screen Step 3 Press the Up arrow or Down arrow button to search for a contact or enter keywords for example the phone number or name in the Search text box to search for a contact For other available search methods consult your system administrator Step 4 Select a contact and press Details Step 5 Press Call End 6 5 6 Placing Calls ...

Page 76: ...cate the terminals when emergency calls are made This is called the LBS The location information is configured by the administrator on the BMP and it is not automatically collected by certain programs on the terminals In addition the location information indicates physical locations within the enterprise and does not belong to personal privacy When configuring the location information the administ...

Page 77: ...nd press Modify 3 Press Enable The Dial After field is displayed 4 Enter a value 5 Press Done To disable auto dial 1 Choose Apps Preferences Call Settings 2 Select Auto Dial and press Modify 3 Press Disable Call Settings on the phone web page To enable auto dial 1 Choose Call Settings Auto Dial 2 Select Enable and enter the time that elapses before the IP phone automatically dials a number 3 Click...

Page 78: ...questions contact your system administrator Enabling OCB Step 1 On the home screen choose Apps Preferences Call Settings OCB The OCB screen is displayed Step 2 Select an account to enable OCB and press Modify NOTE If the account has not been assigned the OCB service rights the OCB screen is empty Step 3 Select a password controlled call type and press Select l National You can place national toll ...

Page 79: ... enabled national OCB the OCB password is 112233 and the national long number is 009663516181460 you need to enter 0112233 009663516181460 to call 009663516181460 during an ongoing call l Directly dialing the 0OCB password phone number is not recommended If you do so the dialing operation will be recorded on the phone Unauthorized users can be free from the password restriction through redialing w...

Page 80: ...layed in the incoming call notification window is the same as the system time of your phone NOTE The alarm clock time needs to be set on eSpace Portal In the IMS network environment see the IMS Product Documentation When a reminder call comes in you can l Answer the call Press Answer The talking screen is displayed and the phone plays the alarm clock ringtone You can press Hangup to stop the alarm...

Page 81: ...f user A is the called party and has the called party control service rights l The message Under remote control is displayed on the talking screen of your phone In addition softkeys such as Hangup Hold and Transfer are not displayed in the lower part of the screen l Your phone still displays the talking screen even when you end the call and a message indicating that the call is placed on hold is d...

Page 82: ...g is displayed in the status bar of the phone screen 6 13 Contacts 6 13 1 Adding Contacts Step 1 Press the Contacts button The Contacts screen is displayed Step 2 Press Add The Add Contact screen is displayed NOTE If the Add softkey is not displayed you can press the Up or Down arrow button to select a contact and press More to display the Add softkey Step 3 Modify the contact information Select O...

Page 83: ...y group 6 13 3 Modifying Contacts Step 1 Press the Contacts button The Contacts screen is displayed Step 2 Search for a contact to modify For details about how to search for a contact see 6 13 2 Searching for Contacts Step 3 Press More to navigate to Edit and press Edit The Edit Contact screen is displayed Step 4 Modify the contact information Step 5 Press Done End 6 13 4 Deleting Contacts Step 1 ...

Page 84: ...IP Phone You can connect a USB device to the USB port of the phone and perform the following steps to export contact information Step 1 Press the Contacts button The Contacts screen is displayed Step 2 Press More to navigate to Export and press Export The message Exported successfully is displayed End NOTE l The exported contact information is saved in a CSV file l This function involves personal ...

Page 85: ... 3 Select a group press More to navigate to Edit and press Edit The Edit screen is displayed Step 4 Select Ringtone and press Add The Add screen is displayed NOTE l You can select Ringtone and press Modify to select a ringtone for the group l The Add softkey is available in the Group Member option only when the contact that you want to add to the group exists in your contact list l Only contacts i...

Page 86: ...ou sure you want to delete the group is displayed Step 4 Press Delete End 6 14 History 6 14 1 Querying Missed Calls Missed Call Notification Missed calls are indicated by the following conditions l The call history LED is steady red l An icon indicating the number of missed calls is displayed in the upper right corner of the call history main menu Missed Call Query Step 1 Press the Call History bu...

Page 87: ... 1 Press the Call History button The All screen is displayed You can press the Left or Right arrow button to switch between the All and Missed screens Step 2 Select a record to delete Step 3 Press More to navigate to Delete and press Delete The message Delete the call record is displayed Step 4 Press Delete End Deleting All Records from the Call History Step 1 Press the Call History button The All...

Page 88: ... button The All screen is displayed You can press the Left or Right arrow button to switch between the All and Missed screens Step 2 Select a call record Step 3 Press More to navigate to Contact and press Contact Step 4 In the dialog box that is displayed select Save to the existing contact list and click OK The Select Contact screen is displayed Step 5 Select the contact to modify and press Selec...

Page 89: ... During active call hold press Resume to resume the call If your phone has been assigned two or more lines and one or more of them are idle you can press the line button of an idle line to place a new call after you place your current call on hold NOTE l If the call hold function is enabled by yourself you cannot end the call If the call placed on hold is the only call on your phone the phone remi...

Page 90: ...Transfer during a call The call is placed on hold Step 2 Enter the number of a third party press the Up or Down arrow button to select a contact press Contact to select a contact in the contact list or press History to select a contact in the call history Step 3 Press Call Step 4 When hearing the ring back tone press Done NOTE In the EC6 X or UC2 X network environment after you enter a number or s...

Page 91: ...ll is forwarded to voicemail or a specified phone number l Call forward no answer When an incoming call is not answered within a specified period the call is forwarded to voicemail or a specified phone number l Call forward offline When the phone is offline an incoming call is forwarded to voicemail or a specified phone number NOTE l Before using the call forward function ensure that your account ...

Page 92: ...rward destination l Voicemail Incoming calls are forwarded to the voicemail l Number Incoming calls are forwarded to the associated number Enter the number of a third party and press Done NOTE If the Number or Voicemail option is not displayed contact your system administrator To disable call forward 1 On the home screen press the Forward softkey or choose Apps Preferences Call Settings Call Forwa...

Page 93: ... button LED will be steady green Then you can use this button to enable or disable call forward When the call forward function is set is displayed in the status bar of the phone screen If you have enabled call forward all the home screen also displays the message Forwarded to phone number or Forwarded to voicemail Assume that call forward offline has been enabled on phone B and the call forward de...

Page 94: ...deny call forward is enabled is displayed in the status bar of the phone screen and a message indicating that deny call forward has been enabled is also displayed 6 20 Call Waiting After the call waiting function is enabled if the phone that is engaged in an active call has an incoming call the phone screen displays a message notifying the user of this new incoming call NOTE l Before using the cal...

Page 95: ...Answer Answer the new call and hold the original call l Press Ignore Stop the ring of the new call If the calling party does not hang up you still can press Answer to answer the call l Press Reject Reject the new call and display the original call screen 6 21 Call Pickup The following call pickup modes are supported l Pickup Answer the calls of a specified account l Group pickup Answer the calls o...

Page 96: ...ing call pickup notification window is displayed when a new call comes in NOTE In the incoming call pickup notification window the icon indicating the status of the number whose call will be picked up is displayed in the lower part Green indicates that the phone is ringing and red indicates that a call is ongoing You can select Pickup or Ignore as required 6 21 2 Group Pickup NOTE Before using the...

Page 97: ...ve a parked call 6 23 Directed Call Park You can specify the number for retrieving a parked call Then you can retrieve the call only on the phone where the call is parked or on the phone corresponding to the specified number After a call is successfully parked the user who parks the call is placed on hold NOTE Before using the directed call park function ensure that your account has been assigned ...

Page 98: ...eld can be added to a hunt group with the group access code configured After a user dials the access code of this hunt group the system calls members in the hunt group and the phones in the hunt group ring in the specified ringing mode simultaneous ringing sequential ringing or cyclic ringing If no one in the hunt group answers the call the call is transferred to the voicemail or a specific number...

Page 99: ...how to retrieve voice messages in the voicemail for a hunt group see 6 37 Voicemail NOTE l For members in a hunt group the hunt group service takes precedence over call forward all and DND services l The IP phone supports distinctive ringtones for calls destined for hunt groups For details about how to set the ringtone for the hunt group see 4 1 1 Ringtone l In the incoming call notification scree...

Page 100: ...all list and select a call to hear NOTE When you are receiving two or more paging group calls you can choose to answer or temporarily ignore the calls l If you want to end a paging group call press the Hangup soft key handsfree key or the headset key to hand up the call Do not hang up the call through the handle NOTE l As a paging group recipient you can only adjust the voice volume and hang up th...

Page 101: ...mbers can be registered Each number corresponds to one callback record If your IP phone is deployed in the EC6 X or IMS network environment you can press Callback to register the ACB function when the called party is busy NOTE If the ACB function is successfully registered is displayed in the status bar Step 2 When detecting that the peer party is available the system initiates a call to you Step ...

Page 102: ... 3 After you answer the call the system initiates a call to the peer party Step 4 After the peer party answers the call the call between you and the peer party is set up End In the EC6 X network environment Step 1 If your IP phone is deployed in the EC6 X or IMS network environment you can press Callback to register the ACB function when the called party does not answer your call NOTE If the ACB f...

Page 103: ...CB services will disappear in the status bar End 6 28 Distinctive Ring NOTE Before using the distinctive ring function ensure that your account has been assigned the distinctive ring rights For any questions contact your system administrator You can set distinctive rings for internal and external calls For details see 4 1 1 Ringtone The ring priorities in descending order are as follows contact ri...

Page 104: ...s about the parameter description see Table 4 1 Step 5 Press Done End For details about the LED status see 3 1 2 LED NOTE If you cannot set BLF on your phone LCD screen contact your system administrator 6 30 DND After the DND function is enabled all incoming calls are automatically rejected but you can still place calls NOTE l Before using the Server DND function ensure that your account has been ...

Page 105: ...de l Server DND The phone does not receive any calls l Local DND Two options Incoming call rejected and Incoming call muted are available 3 Click Save Enabling or Disabling DND In the IMS UC network environment press Status on the home screen and select DND to enable DND or select Idle or Busy to disable DND In the EC6 X or UC2 X network environment you can press DND on the home screen to enable o...

Page 106: ...nes have been configured for the account and conference right has been enabled on Web You can create a local conference using Join or Call Merge For detailed operations see Table 6 10 Table 6 10 Creating a local conference If You Want to Then Create a local conference using Join 1 Press Conf to hold an ongoing call Then you can hear the dial tone 2 Enter the number of user C NOTE You can press Con...

Page 107: ...volving a maximum of six parties Mute a participant 1 Press the arrow buttons to select a participant to mute 2 Press Mute NOTE You can press Unmute to unmute the participant Mute or unmute yourself l Muting During the conference press the Mute button is displayed in the status bar of the phone screen l Unmuting When you are muted press the Mute button to unmute yourself Remove a participant 1 Pre...

Page 108: ... environment before using the intercom function ensure that your account has been assigned the intercom service rights and the intercom line type and peer number have been configured on an idle line button of your phone l In the UC2 X network environment the intercom function can be used only in the manager and secretary scenario l In the IMS UC network environment before using the intercom functi...

Page 109: ...isplays the intercom call screen on which only the Hangup softkey is available The LED of the intercom button is steady red The ongoing intercom call will be automatically ended if you place or receive a new call Answering Intercom Calls You can configure the auto answer and auto mute functions for incoming intercom calls according to your needs You can configure these functions on the web page To...

Page 110: ...ntercom function configured to resume the two way intercom call 6 34 Group Intercom With group intercom enabled an IP phone can initiate a call to all members within the group NOTE Before using the group intercom function ensure that your account has been assigned the group intercom service rights and that the group intercom function has been configured for an idle line button Placing Group Interc...

Page 111: ...nment ensure that the manager s account has been assigned the advanced secretary service rights on the manager s phone and on the server and related service settings have been configured l In the IMS UC network environment ensure that the manager s and secretary s account have been assigned the advanced secretary service rights on the server and related service settings have been configured For an...

Page 112: ... Third Party Calling the Manager s Shared Line and the Secretary Answering the Call and Transferring It to the Manager Third party user D calls manager A and secretary B answers the call and then transfers the call to the manager Step 1 User D calls manager A The phones of manager A secretary B and secretary C ring at the same time Step 2 Secretary B answers the call The phones of manager A and se...

Page 113: ...s configured as a shared line the manager or secretary can initiate an instant conference using the shared line After a conference is successfully created the peer end of the shared line joins the conference Step 1 The manager or secretary presses the Conf softkey to create an instant conference Step 2 The manager or secretary presses the Add softkey to add participants and presses the Done softke...

Page 114: ... displayed on all IP phones that use the shared line Any IP phone in the MLA group can answer the call NOTE The primary number of the shared line is used to log in to the primary IP phone and the other numbers of the shared line are all device IDs which are used to log in to the other IP phones in the MLA group Outgoing Call on a Shared Line Any IP phone in an MLA group can place calls using a sha...

Page 115: ...estions contact your system administrator Call Transfer Any IP phone in the group can transfer a call that is carried on the shared line Press the Transfer softkey enter the destination number and press the Done softkey Outgoing Call on a Private Line When the shared line is occupied users can press the line button and select a private line to call each other in the group 6 37 Voicemail The voicem...

Page 116: ...o voice messages Select a voice message and press Call Listen to the voice message as prompted NOTE If only one account is configured press the Message button or select Message on the home screen and press OK to listen to voice messages l IMS UC network environment Table 6 15 Using voicemail If You Want to Then Query voice messages Press the Message button The Voicemail screen is displayed NOTE On...

Page 117: ... and place a call Forward voice messages 1 Select a voice message and press More to navigate to Forward Then press Forward 2 On the dialing screen enter the destination number or select a number from the contact list or call history 3 Press Forward Delete voice messages Select a voice message and press Delete After you confirm your delete operation the phone deletes the voice message NOTE The dele...

Page 118: ...mail the number of unread voice messages is displayed on the voicemail icon on the home screen and the MWI LED blinks once every 3 seconds Press the programmable button that has virtual voicemail configured and retrieve voice messages as prompted NOTE You can also press the Message button select the corresponding hunt group s virtual voicemail and press Call to retrieve voice messages 6 39 ICP Lin...

Page 119: ...ew the phone status The phone status is displayed in real time on the linked PC Client when your perform operations over the first line for the linkage enabled account of your IP phone The phone status information includes onhook offhook status incoming outgoing call notification call process and conference information NOTE The PC Client displays the status of only the first line for the linkage e...

Page 120: ...gaged in a call your IP phone and the linked PC Client both display the talking screen window Click Transfer and enter the transfer to number on the linked PC Client Perform two stage dialing When the linkage enabled account of your IP phone is engaged in a call your IP phone and the linked PC Client both display the talking screen window Open the keypad for two stage dialing on the linked PC Clie...

Page 121: ...ed on the Agent Management system l eSpace 7910 7950 IP Phone has been installed l The linkage service rights have been configured on the IP phone and server l The network environment for eSpace 7910 7950 IP Phone has been set to CC NOTE l For details about how to configure an agent user see Configuring Agent Users in the eSpace CC Solution Product Documentation l For details about how to configur...

Page 122: ...ly talk with the customer on the IP phone when the call is received Call resume l The agent performs the call resume operation on the Agent Client system and the call placed on hold is resumed on the IP phone l The agent performs the call resume operation on the IP phone and the calling window is displayed on the Agent Client system Call hold l The agent performs the call hold operation on the Age...

Page 123: ... performs the mute operation on the Agent Client system and the IP phone is muted and its mute LED is on l The agent performs the mute operation on the IP phone and the Agent Client system is muted Unmute l The agent performs the unmute operation on the Agent Client system and the IP phone is unmuted and its mute LED is off l The agent performs the unmute operation on the IP phone and the Agent Cl...

Page 124: ... and dial the customer number from the keypad that is displayed l Directly dial the customer number on the IP phone NOTE The phone linkage service does not work for the automatic outbound and Callback services eSpace 7910 7950 IP Phone User Guide 6 Phone Usage Issue 03 2017 06 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 116 ...

Page 125: ...linkage service rights For any questions contact your system administrator l The operations of placing answering and ending calls are performed using the linked eSpace Desktop but your IP phone carries the audio Setting the Linkage Type to Desktop Linkage on the Phone Access the phone web page choose Call Settings Linkage Desktop Linkage and click Save Enabling Linkage Click and select Enable IP P...

Page 126: ... your IP phone has an incoming call your IP phone and the linked eSpace Desktop both display the incoming call notification screen window Click Answer or Reject on the linked eSpace Desktop End a call for your IP phone When the linkage enabled account of your IP phone is engaged in a call your IP phone and the linked eSpace Desktop both display the talking screen window Click Hangup on the linked ...

Page 127: ...ute participants split or merge the conference place the conference on hold or end the conference on the phone LCD screen l If you directly dial Conference access code Password on the phone or soft client or click and enter the conference access code and password in the displayed dialog box on the soft client to join a conference the IP phone will record a call record containing the conference acc...

Page 128: ...Mute a call NOTE The linkage mute funciton is supported only in the EC6 X network environment When the linkage enabled account of your IP phone is engaged in a call your IP phone and the linked eSpace Desktop both display the talking screen window Mute the call on the linked eSpace Desktop The IP phone is muted and its mute LED is on View the phone status The phone status is displayed in real time...

Page 129: ...sure that the directory server has been configured For any questions contact your system administrator Searching for Contacts You can perform the following operations to search for a contact Step 1 Press the Contacts button The Contacts screen is displayed Step 2 Press the Right arrow button to switch to the Directory screen Step 3 Press the Up arrow or Down arrow button to search for a contact Al...

Page 130: ...t and only the uPortal account can be used to log in to another IP phone in the EC6 X network environment Extension mobility is available only within the enterprise network Step 1 Log in to the IP phone l In the UC2 X or IMS UC network environment enter your primary account and password and press Log In l In the EC6 X network environment enter the uPortal account and password press Log In NOTE If ...

Page 131: ...phone to which your call has been transferred NOTE In the IMS network environment taking back a call as the calling party is not supported 7 5 Instant Conference NOTE l Ensure that your login mode is account login and has been assigned the instant conference server based conference rights l Ensure that on the phone web page you have enabled conference right and the instant conference rights and se...

Page 132: ...tant conference to a local conference l In the EC6 X or UC2 X network environment if your IP phone has enabled the linkage function you can use eSpace Desktop to add delete and mute conference participants as well as place the conference on hold or end the conference However on the phone LCD screen you can only place the conference on hold or end the conference but cannot add delete or mute confer...

Page 133: ...s with each conference allowing a maximum of 20 participants If there are more than 20 contacts in the participant list only the first 20 contacts including yourself can join the conference l In the EC6 X or UC2 X network environment an IP phone supports one instant conference you can add a maximum of 10 participants at a time In total you can add 20 participants including yourself l Select a part...

Page 134: ...s has reached the upper limit is displayed In this case the merge operation is not allowed A maximum of two conferences can be merged with the current conference 2 Enter the security conference ID of the conference to merge with the current one 3 Press OK The phone adds the merged conference to the participant list and this conference is displayed as a participant with the name being Conference 1 ...

Page 135: ...ssigned the instant conference rights l Ensure that on the phone web page you have enabled conference right and the instant conference rights and set the conference type to Instant conference l For any questions contact your system administrator You can perform the following operations to create a group conference Step 1 Press the Contacts button The Contacts screen is displayed Step 2 Press the R...

Page 136: ...following table NOTE During a conference a conference participant can perform only the following operations placing the conference on hold viewing participant details mute himself herself and leaving the conference Table 7 4 Group conference If You Want to Then Add a participant 1 Press Add on the conference screen 2 Enter the number of a contact NOTE l You can also press Contact to access your co...

Page 137: ... Mute button if your phone is muted Remove a participant 1 Press the arrow buttons to select a participant to remove 2 Press More to navigate to Remove and press Remove The message Remove the Participant is displayed 3 Press OK Exit actively 1 Press More to navigate to Exit and press Exit The message Exit the conference is displayed 2 Press OK eSpace 7910 7950 IP Phone User Guide 7 eSpace UC Relat...

Page 138: ...rged Conference 2 will be displayed NOTE After the conference merging the conference initiator who has performed the merge operation can perform conference control operations on the conference participants for the merged conference for example Conference 1 this conference initiator can only perform the conference split operation Split a conference 1 Select the profile picture of the conference to ...

Page 139: ...ode and cascading mode NOTE l Ensure that your login mode is account login and has been assigned the instant conference server based conference rights l Ensure that on the phone web page you have enabled conference right and the instant conference rights and set the conference type to Instant conference l Ensure that SRTP under Settings ADVANCED Network Security is set to Mandatory or Optional if ...

Page 140: ...Join a converged conference using an eSpace client upon invitation Answer the conference call Join a converged conference using the Web Meeting client upon invitation Answer the conference call You can perform the following operations after joining a converged conference NOTE l In MCU centric mode you can mute yourself or exit the conference if you are a participant l In cascading mode you can per...

Page 141: ...nt 1 Press the arrow buttons to select the profile picture of a participant 2 Press Details Mute a participant 1 Press the arrow buttons to select a participant to mute 2 Press Mute NOTE You can press Unmute to unmute the participant Mute yourself l Turning mute on Press the Mute button during a call is then displayed on the status bar of your phone l Turning mute off Press the Mute button if your...

Page 142: ...your status to idle busy or DND depending on your needs Step 1 Press Status Step 2 Select the desired status Step 3 Press Select End Viewing Status l Viewing your own status You can view your own status in the upper right corner of your phone screen Table 7 8 describes the status Table 7 8 Status description Icon Description The phone is in idle state The phone is in busy state which can be subdiv...

Page 143: ...d as DND Table 7 9 Status convergence Status of the IP Phone Number Status of the Soft Terminal Number Converged Status Icon DND Idle busy DND offline away unknown or NA NA no soft terminal number DND Idle busy DND offline unknown or NA NA no IP phone number DND DND Busy Idle busy offline away unknown or NA Busy Idle busy offline unknown or NA Busy Busy Idle offline unknown or NA Away Away Idle of...

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