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2.3 Alarm Description and Handling

This section describes the alarms of the U2000 and corresponding handling suggestions.

EDFA0820-D
Routine Maintenance Guide

2 Common Alarm Handling

Issue 02 (2018-07-02)

Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd.

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Summary of Contents for EDFA0820-D

Page 1: ...EDFA0820 D V100R019C00 Routine Maintenance Guide Issue 02 Date 2018 07 02 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ... be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject to change without notice Every effort has been made in the preparation of this document to ens...

Page 3: ...y hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided could result in equipment damage data loss performance deterioration or unanticipated results NOTICE is used to address practices not related to personal injury Calls attention to important information best practices and tips NOTE is used to address inf...

Page 4: ...es made in earlier issues Issue Date Description 02 2018 07 02 It has some changes in 2 3 2 1 ALM 65538 EDFA High Temperature Alarm and a new addition of 2 3 2 2 ALM 65547 EDFA Super High Temperature Alarm 01 2018 04 20 This issue is the first official release EDFA0820 D Routine Maintenance Guide About This Document Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technolog...

Page 5: ...537 EDFA Output Power Alarm 11 2 3 2 EDFA Temperature Alarms 11 2 3 2 1 ALM 65538 EDFA High Temperature Alarm 12 2 3 2 2 ALM 65547 EDFA Super High Temperature Alarm 12 2 3 3 EDFA PUMP Alarms 13 2 3 3 1 ALM 65539 EDFA Pump1 Current Alarm 13 2 3 3 2 ALM 65540 EDFA PUMP1 Temperature Alarm 14 2 3 3 3 ALM 65541 EDFA PUMP2 Current Alarm 15 2 3 3 4 ALM 65542 EDFA PUMP2 Temperature Alarm 16 2 3 4 Fan Alar...

Page 6: ...d All the Time 30 3 4 Common Control Module Faults 31 3 4 1 The Device Fails to Communicate 31 3 4 2 Common Power Module Faults 32 3 5 Common Service Module Faults 32 3 5 1 The EDFA Fail Indicator Is Red 33 3 5 2 The ALM Indicator Is Red 33 3 5 3 The EDFA In Indicator Is Red 33 3 5 4 The PWR Indicator Is Off 34 3 5 5 The ACT Indicator Is Off 34 3 5 6 The LASER Indicator Is Off 34 A Device Indicato...

Page 7: ...lled with the fiber or the dust proof cap Do not clean end faces with the laser on Properly use the fiber end face inspector and cleaning tools Do not disconnect the ground cable or touch the device without protection Gently turn on or turn off the PUMP switch 2 Only the personnel authenticated or authorized by Huawei are allowed to replace or change Huawei devices or parts including software 3 Th...

Page 8: ...ntaminants exist on the connector end faces heat will be absorbed which causes a local temperature rise and therefore burns the end faces l Install dust proof caps to the optical ports for protection Pay attention to the status of the PUMP switch l When cleaning the end face of the fiber at the output end ensure that the PUMP switch of the EDFA is turned off Otherwise the optical port will be dama...

Page 9: ...and humidity in the equipment room and the cabinet l For the EDFA operating temperature 5 C to 65 C humidity 5 to 95 RH l Air conditioners in the equipment room work properly Surroundings of the device l No obvious dust is found on the surface of the device or the wall in the equipment room l The device is far away from contaminants such as fumes and sulfide l No mice or insects exist l The equipm...

Page 10: ...rmality see sections 2 Common Alarm Handling and 3 Common Troubleshooting Alarm handling l Critical alarms with higher handling priorities are identified based on the principles of critical alarms followed by minor alarms l All alarms must be cleared If any alarm cannot be cleared find out the reason Port and fiber l Adapter ports and fiber connectors cannot be exposed and must be installed with d...

Page 11: ... Support If you fail to locate or rectify the faults encountered in device maintenance or troubleshooting with the help of this document you can contact the Huawei customer service center CSC for technical support You can also contact the technical support personnel in the local representative office of Huawei through the following ways l Tel 4008302118 l Email support huawei com EDFA0820 D Routin...

Page 12: ... interruption Recovery measures need to be taken as soon as possible to prevent any serious problems or service interruption Warning No fault has occurred but a potential service risk exists The device has not been obviously affected Diagnostic measures need to be taken to eliminate the potential risk and avoid any serious service interrupting problems 2 2 Alarm Query Click Browse Current Alarm on...

Page 13: ...is section describes the alarms of the U2000 and corresponding handling suggestions EDFA0820 D Routine Maintenance Guide 2 Common Alarm Handling Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 7 ...

Page 14: ...ower is excessively low Possible Cause The input optical power is lower than the lower threshold NOTE Range of Input Power Threshold input los threshold to 10 Default 5 dBm Note that input los threshold the low input optical power PUMP shutdown threshold of the EDFA is configurable Handling Procedure 1 Run the show edfa all command to query the actual input optical power and the lower input optica...

Page 15: ... the EDFA OptModule Index of the HFA current input optical power Actual input optical power Impact on the System When the optical power is excessively low the PUMP switch is turned off Possible Cause The input optical power is lower than the LOS threshold for the input optical power NOTE Range of InLos Power Threshold 15 to input low threshold Default 10 dB Note that input low threshold the low in...

Page 16: ...cription Frame Subrack number of the EDFA Slot Slot number of the EDFA OptModule Index of the HFA current input optical power Actual input optical power Impact on the System The EDFA service life is affected Possible Cause The input optical power is higher than 10 dBm Handling Procedure Check the line and decrease the input optical power Alarm Clearing Condition When the input optical power is low...

Page 17: ...rrent output optical power Actual output optical power Impact on the System Services are affected Possible Cause The output optical power is lower than the preset alarm threshold Handling Procedure Check and reduce the output threshold Alarm Clearing Condition When the output optical power exceeds the preset alarm threshold by 0 5 dB the alarm is cleared 2 3 2 EDFA Temperature Alarms EDFA0820 D Ro...

Page 18: ...ce life is affected Possible Cause The ambient temperature is excessively high or the ventilation is poor Handling Procedure Decrease the ambient temperature Alarm Clearing Condition When the EDFA temperature decreases to the high temperature alarm threshold minus 1 the alarm is cleared hysteresis range 1 C 2 3 2 2 ALM 65547 EDFA Super High Temperature Alarm Description When the EDFA temperature e...

Page 19: ...ssively high or the ventilation is poor Handling Procedure Decrease the ambient temperature Alarm Clearing Condition When the EDFA temperature decreases to the super high temperature alarm threshold minus 1 the alarm is cleared hysteresis range 1 C 2 3 3 EDFA PUMP Alarms 2 3 3 1 ALM 65539 EDFA Pump1 Current Alarm Description When the current of EDFA PUMP1 exceeds the preset alarm threshold this al...

Page 20: ...hether the current alarm threshold is set to a proper value If it is set to a proper value contact Huawei Alarm Clearing Condition When the current of EDFA PUMP1 drops below the preset alarm threshold the alarm is cleared 2 3 3 2 ALM 65540 EDFA PUMP1 Temperature Alarm Description The temperature of PUMP1 exceeds the upper threshold The temperature of PUMP1 is below the lower threshold Alarms are g...

Page 21: ...UMP1 is below the lower threshold Handling Procedure Check whether the temperature alarm threshold is set to a proper value If it is set to a proper value contact Huawei Alarm Clearing Condition When the temperature of PUMP1 is between the upper and lower thresholds the alarm is cleared 2 3 3 3 ALM 65541 EDFA PUMP2 Current Alarm Description When the current of EDFA PUMP2 exceeds the preset alarm t...

Page 22: ...hether the current alarm threshold is set to a proper value If it is set to a proper value contact Huawei Alarm Clearing Condition When the current of EDFA PUMP2 drops below the preset alarm threshold the alarm is cleared 2 3 3 4 ALM 65542 EDFA PUMP2 Temperature Alarm Description The temperature of PUMP2 exceeds the upper threshold The temperature of PUMP2 is below the lower threshold Alarms are g...

Page 23: ... of PUMP2 is below the lower threshold Handling Procedure Check whether the temperature alarm threshold is set to a proper value If it is set to a proper value contact Huawei Alarm Clearing Condition When the temperature of PUMP2 is between the upper and lower thresholds the alarm is cleared 2 3 4 Fan Alarms 2 3 4 1 ALM 4097 Fan Speed Alarm Description When the fan rotating speed is lower than 800...

Page 24: ...es and its service life is affected Possible Cause The fan is blocked or damaged Handling Procedure Contact the Huawei to replace the fan Alarm Clearing Condition When the fan rotating speed exceeds 800 rpm the alarm is cleared 2 3 4 2 ALM 4098 Fan Temperature Alarm Description When the temperature of the fan module in the chassis exceeds the temperature alarm threshold 80 C this alarm is generate...

Page 25: ...ition When the fan temperature drops below 78 C the alarm is cleared 2 3 5 Power Supply Alarms 2 3 5 1 ALM 4100 Power Supply Out of range Alarm Description When the internal power voltage of the device is higher than 14 V or lower than 10 V this alarm is generated Attribute Alarm ID Alarm Severity Alarm Type 4100 Major Fault alarm Parameter Parameter Description Frame Subrack number of the EDFA ED...

Page 26: ...is between 10 V 14 V including 10 V and 14 V 2 3 5 2 ALM 4106 Device Power Suppy Failure Alarm Description When the main control unit is powered off this alarm is generated Attribute Alarm ID Alarm Severity Alarm Type 4101 Critical Fault alarm Parameter Parameter Description Frame Subrack number of the EDFA Slot Slot number of the EDFA Impact on the System The EDFA device is hosted and the CATV se...

Page 27: ...rm Type 768 Major Fault alarm Parameter Parameter Description Frame Subrack number of the EDFA Slot Slot number of the EDFA Impact on the System Without fans the EDFA temperature rises quickly affecting its service life and services There is no HFA and the CATV service is interrupted Possible Cause The cable is removed manually or loose Handling Procedure Insert the removed fan tray or contact Hua...

Page 28: ... of the EDFA Slot Slot number of the EDFA Impact on the System The communication with the HFA fails and the service life and services of the EDFA will be affected Possible Cause The hardware is faulty Handling Procedure Contact Huawei technical support Alarm Clearing Condition The communication between the main control board and the HFA is normal 2 3 6 3 ALM 4102 Mainboard start up Event Descripti...

Page 29: ... the services are normal ignore the event Alarm Clearing Condition It is an event and does not need to be cleared 2 3 6 4 ALM 4103 Version not compare Alarm Description When the version of the internal HFA of the service module is inconsistent with that of the control board this alarm is generated Attribute Alarm ID Alarm Severity Alarm Type 4103 Minor Fault alarm EDFA0820 D Routine Maintenance Gu...

Page 30: ... the internal HFA of the service module is consistent with that of the control board 2 3 6 5 ALM 4105 Device Log Full Event Description When the number of logs reaches the precaution threshold this event is generated Attribute Alarm ID Alarm Severity Alarm Type 4105 Warning Event Parameter Parameter Description Frame Subrack number of the EDFA Slot Slot number of the EDFA Log Type 1 security log 2...

Page 31: ...t configured for the EDFA Handling Procedure Run the set logserver command to set the parameters for the log server Alarm Clearing Condition It is an event and does not need to be cleared EDFA0820 D Routine Maintenance Guide 2 Common Alarm Handling Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 25 ...

Page 32: ...configurations are normal and the end face of the optical power meter is clean when the preceding fault occurs Possible cause Fiber or port end faces are not clean or fibers are faulty EDFA0820 D Routine Maintenance Guide 3 Common Troubleshooting Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 26 ...

Page 33: ...put end D in the figure 0 5 dB Figure 3 1 The optical power attenuation of lines OLT EDFA ODF and CATV EDFA ODF NOTICE l Keep the device and fiber end faces clean to avoid fiber damage l Do not look directly into the laser ports without eye protection in any step to avoid eye injury There are two ways to troubleshoot for abnormal ODF optical power CATV signal check and PON signal check Perform tro...

Page 34: ...leshooting for abnormal ODF optical power CATV signal check EDFA0820 D Routine Maintenance Guide 3 Common Troubleshooting Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 28 ...

Page 35: ...values at ends A and B are tested According to the test result the MER value at end A is normal that is greater than or equal to 38 dB and the MER value at end B is abnormal that is less than 38 dB EDFA0820 D Routine Maintenance Guide 3 Common Troubleshooting Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 29 ...

Page 36: ...cal transmitter with a 1550 nm outer modulation optical transmitter whose SBS threshold is greater than or equal to 18 dBm if a direct modulation optical transmitter is used 2 Ensure that the input end face of the CATV is clean and the input optical power of the EDFA is normal 3 Contact Huawei technical support engineers if the MER value is still abnormal after the preceding two steps are performe...

Page 37: ...se 3 Hardware is faulty Procedure 3 4 Common Control Module Faults 3 4 1 The Device Fails to Communicate Symptom l Scenario 1 The device cannot communicate normally when setting up a connection l Scenario 2 The device cannot communicate normally during normal operation Possible causes and procedures l In scenario 1 EDFA0820 D Routine Maintenance Guide 3 Common Troubleshooting Issue 02 2018 07 02 H...

Page 38: ...ommon Power Module Faults Symptom The indicators are off the fan does not rotate and the device cannot run Possible causes and procedures Possible causes Procedures The power plug is not properly connected Check the power connector on the device and properly connect the power connector again The voltage is beyond the range of 72 V to 38 4 V Measure the voltage with the multimeter Connect the red p...

Page 39: ...en the PUMP is being enabled it takes some time for the output power to increase to the set value Therefore the output power of the EDFA is less than the set value and the EDFA Fail indicator is steady red After the output power becomes stable the device recovers 3 5 2 The ALM Indicator Is Red Symptom The ALM indicator is red Possible causes and procedures Possible causes Procedures The fan temper...

Page 40: ...PWR Indicator Is Off Symptom The PWR indicator is off Possible causes and procedures Possible causes Procedures The power supply is faulty Please refer to 3 4 2 Common Power Module Faults Other hardware is faulty Contact Huawei technical support engineers 3 5 5 The ACT Indicator Is Off Symptom The ACT indicator is off Possible causes Hardware is faulty Procedure Contact Huawei technical support en...

Page 41: ...s The PUMP is disabled Enable the PUMP Hardware is faulty Contact Huawei technical support engineers EDFA0820 D Routine Maintenance Guide 3 Common Troubleshooting Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 35 ...

Page 42: ... abnormal other hardware is faulty EDFA In l Green The EDFA receives CATV signals normally l Red The device receives CATV signals abnormally the fiber patch cord connector or the input port of the EDFA is not clean hardware is faulty PWR l Green The power module works normally l Off The power module is faulty ACT l Blinking green The device runs normally l Off The service module is faulty LASER l ...

Page 43: ...N A Surroundings of the device l No obvious dust is found on the surface of the device or the wall in the equipment room l The device is far away from contaminants such as fumes and sulfide l No mice or insects exist l The equipment room is equipped with smoke sensors and anti theft alarms Pass Fail N A Air vents of the EDFA and the cabinet Air vents of the EDFA and the cabinet are not blocked Air...

Page 44: ...ably and horizontally in a ventilated and dry environment without sundries stacked around l The fiber inlet of the outdoor cabinet must be sealed l Screws for the mounting ears cabling ears and other cabling units of the device are securely fastened Pass Fail N A Appearance l No deformation paint peeling or corrosion is found on the device l No obvious dust is found on the surface of the device Pa...

Page 45: ...t be installed with dust proof caps Before using the ports or connectors check the end faces with the fiber end face inspector to ensure that they are clean l Fibers cannot be coiled too tightly The bending radius for G 652D fiber patch cords cannot be no less than 30 mm and that for G 657A1 and G 657A2 fiber patch cords is no less than 15 mm Pass Fail N A NOTE It is recommended that the device be...

Page 46: ... Optical Fiber Amplifier HFA High Power Fiber Amplifier MER Modulation Error Rate ODF Optical Distribution Frame OLT Optical Line Terminal EDFA0820 D Routine Maintenance Guide C Acronyms and Abbreviations Issue 02 2018 07 02 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 40 ...

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