Htek UCV Series User Manual Download

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Voice

Handfree Send Volume

A fixed gain that controls the volume sent by the Handfree (speakerphone).
If Handfree AGC is enable, Handfree Send Volume option will not work.

To configure Handfree Send Volume via Web interface:

1. Click Setting → Voice.
2. Select the desired value in the Handfree Send Volume field.

3. Click

to save the configuration.

Extra Loud

To configure Handset /Headset/Handfree extra loud via Web interface:

Handset /Headset/Handfree extra loud can control the size of the sound emitted from the
speaker, and you can control an addi2~+12 db.

1. Click Setting → Voice.
2. Select the desired value in the Handset /Headset/Handfree extra loud field.

Summary of Contents for UCV Series

Page 1: ...Notices Information 1 Htek Smart Phones UCVXX Series User Manual Version 5 42 1 0 X May 2022...

Page 2: ...user manual No parts shall have the right to alter modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co LTD Safety Instructions To use the Phone please...

Page 3: ...ntial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio commun...

Page 4: ...Getting Familiar with Your Phone 20 Icon Preview 20 LED and Icon Instruction 22 Power Indicator LED 22 Line Icon Line Key set as Line 22 BLF or BLF List Key Icon Line Line Key set as BLF 22 Shared Lin...

Page 5: ...Moving a Local Contact to Blacklist 51 Searching for Contacts 51 To import or export the contact list 52 Blacklist 53 Adding a Blacklist Contact 53 Viewing Blacklist Contacts 53 Deleting Blacklist Co...

Page 6: ...e Wi Fi feature 69 How to Connect Smart Phone to an Available Wireless Network 69 How to Disconnect Wireless Network 70 How to Disable Wi Fi feature 70 Function Key 70 Line Keys 70 Line 70 Speed Dial...

Page 7: ...Missed Calls 100 Auto Logout Time 101 Reboot in Talking 101 Redial Mode 101 Suppress DTMF Display 102 Headset Mode 102 Network setting 103 IPv4 103 PC Port 105 System setting 105 Factory Reset 105 Pca...

Page 8: ...up and use the phone As you read this guide keep in mind that some features are only configurable by your system administrator or determined by your phone environment As a result some features may no...

Page 9: ...Getting Started 9 Getting Started Packing List The package contains the following parts please check if all the items are not missed 1 The phone station UCV20...

Page 10: ...Getting Started 10 UCV22 2 The phone stand UCV20 3 Handset 4 Headset cord...

Page 11: ...Getting Started 11 5 Power adapter 6 Ethernet cable 7 Quick installation reference...

Page 12: ...Getting Started 12 Phone Installation 1 Attach the phone stand 2 Connect the Handset and optional Headset 3 Connect the Network and Power...

Page 13: ...tton to place a call in hands free mode Volume down To decrease the volume Volume up To increase the volume Redial To dial the previous dialed number To act as send key Transfer To transfer a call to...

Page 14: ...the status of phone Shutter Switch Adjust the shutter switch to block the camera Camera Labels automatically to identity their context sensitive features Camera Indicator LED Show the status of the ca...

Page 15: ...Getting Started 15 Idle Screen UCV20 Idle Screen...

Page 16: ...Bar It is the area to display the phone s notifications such as missed calls Voi ce mail do not disturb mode and many more Speakerphone Press this button to place a call in hands free mode Headset To...

Page 17: ...1 Tap Setting Status Information or press Menu Settings Status Information 2 Tap Setting Status Network or press Menu Settings Status Network 3 Tap Setting Status Network IPV4 or press Menu Settings S...

Page 18: ...nd click Profile Basic 2 Select the desired profile from the pull down list of Profile field 3 Fill in the Primary SIP Server and other profile information 4 Select the SIP Transport 5 Click to save t...

Page 19: ...Server and select the SIP Transport 5 Click to save the configuration 6 Click Account Basic 7 Select the desired account from the pull down list of Account field 8 Select Yes for Account Active 9 Sele...

Page 20: ...n Call Park Line Registered succeed Intercom Line Unregistered Prefix Line Ringing XmlGroup Speed Dial LocalGroup BLF No subscription XmlBrowser BLF Free LDAP BLF Ring Forward BLF Talking Transfer Spe...

Page 21: ...Silent Calls Wi Fi connection is successful Conference Group Pickup Keypad locked XML BLF DTMF BLF List Zero Touch Shared Line incoming Hot Desking Shared Line outgoing Shared Line Idle Shared Line p...

Page 22: ...Description Stay Green Idle status for the monitored line Stay Red BLF Ring The monitored line is in the conversation or making a call Stay Red BLF Talking The monitored line is receives an incoming c...

Page 23: ...e web user interface Phone Interface Overview Option Status Information Network Accounts Features Call Forward DSS Keys Send Hot Line Call Completion DND History Record Icon Status Description Stay gr...

Page 24: ...Dialed Calls Received Calls Forwarded Calls Messages View Voice Mail Set Voice Mail Code Basic Language Input Time Date Display Ring Tones Headset Bluetooth Wi Fi Advanced Setting Accounts Profile Net...

Page 25: ...a call by speakerphone 1 Tap or press the Line key then you can hear the dial tone 2 Enter the number 3 Tap to send the call To place a call from Call History 1 Press Dial application or navigate to...

Page 26: ...rt Please contact your administrator for confirmation 1 Place a call as described above 2 Tap to change to a video call End a Call Here shows to end a call during three modes To end a call by Handset...

Page 27: ...Tap to reject the call 2 Tap to forward to another phone 3 Press Silence icon the call will stop ringing but the incoming call notification will continue to display Incoming Call Show Mode There are...

Page 28: ...re three transfer mode Blind Attended and Semi Attended Transfer Blind Transfer When you are in a call 1 Tap during the conversation the call is on hold now 2 Enter the number you want to transfer to...

Page 29: ...ransfer Mode via DSS key Relates to BLF Override Transfer On Hook There are two calls at the same time and one is in talking another one is on held This feature allows you to transfer the current talk...

Page 30: ...ould login webpage Setting Preference Three Way Call Release Type Transfer How to use 1 There is a 3 way conference 2 The chairman taps to exit the conference 3 The two participants can continue to ta...

Page 31: ...e is on hold taps and dials D D answers the call A taps and and dials E E answers the call A presses then A B C D E are in conference Note 1 If C does not answer the call A can back to continue the co...

Page 32: ...of the LCD To configure Forward via Web interface 1 Setting Features 2 Click On for the Always Busy No Answer 3 Fill in the Target number 4 Fill in the After Ring Time 5 Fill in the On Code and Off C...

Page 33: ...the call is forwarded Note 1 If the Programmable Key or line key is set as BLF when an incoming call ringing tap forward and BLF key directly to realize the dynamic forward 2 You can choose a desired...

Page 34: ...one On To Change the Call Waiting Tone time via Web interface 1 Click Setting Tones 2 Change the Tone Time as you want for example 3s Call Mute When you use the Mute feature the other parties will not...

Page 35: ...feature via Phone interface Tap DND again and then there is no on the LCD Hot Line To configure Hot Line via Phone interface 1 Tap Setting Features Hot Line or Menu Settings Features Hot Line 2 Enter...

Page 36: ...or the Auto Redial Interval 4 Fill in the number 1 300 times for the Auto Redial Times 5 Click to save the configuration Note If you do not want the Busy here prompt please set Busy Tone Timer as 0 0...

Page 37: ...e desired phone number in the Value field 4 Select the Account 5 Click to save the configuration Group Pickup With this feature you can pick up the specified group that you want incoming calls To conf...

Page 38: ...r phone To configure the Call Park via Phone interface 1 Tap Setting Features DSS Keys Line Key2 for example or Menu Settings Features DSS Keys Line Key2 for example 2 Select the Call Park in the Type...

Page 39: ...5 Enter the Pickup Code 6 Select Save to save the configuration To configure a BLF key via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select BLF in the Type field...

Page 40: ...code for the extension number 6 Click to save the configuration Audio Alert for BLF Pickup If this option is on when you use the BLF feature to monitor a specific phone whether it is busy or free you...

Page 41: ...n the Eventlist BLF URL 4 Click Profile Advanced 5 Select the desired profile from the pull down list of Profile in the Profile field 6 Select the SIP Server Type 7 Click to save the configuration 8 T...

Page 42: ...button However if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user would need to register the shared lin...

Page 43: ...n contact your system administrator Intercom When use the intercom feature you can quickly get access connect to the configured one To configure Intercom feature via Phone interface 1 Tap Setting Feat...

Page 44: ...ed when there is an active call and an incoming intercom call arrives the previous call will be put on hold and the intercom call will be answered 1 Login webpage and click Setting Preference 2 Set On...

Page 45: ...e a Voice Mail Key via Web interface 1 Click Function Keys Line Key 2 Select the wanted Line Key and set as Voice Mail 3 Enter the desired voicemail feature codes in the Value field 4 Select the Accou...

Page 46: ...arly used in places where all employees are not in the office at the same time or not in the office for a very long time which means their personal offices are often vacant consuming valuable space an...

Page 47: ...ontacts This section provides the operating instructions for managing contacts The topics include Local Contacts Remote Phonebook LDAP Black List Local Contacts In the Contacts you can add or delete y...

Page 48: ...Tap Settings 3 Select a group The default Contacts group cannot be edited 4 tap to edit 5 Edit the group information 6 Tap Save to save the configuration Deleting Contact Groups When deleting a conta...

Page 49: ...oup or Contacts 3 Tap in the lower right corner 4 Enter your contact s information Name and Number cannot be empty 5 Tap Save to save the configuration To add contacts from history via Phone interface...

Page 50: ...ect the desired contact group or Contacts Editing Contacts You can update your contacts information To edit Contacts in the Local Contacts 1 Tap Contacts or Menu Contacts 2 Select the desired contact...

Page 51: ...to Blacklist You can move a contact in the Local Contacts to blacklist Incoming calls from this contact will be rejected automatically To move a local Contacts to Blacklist 1 Tap Contacts or Menu Con...

Page 52: ...import the contact list To export an XML file of contact list via Web interface 1 Click on Directory Directory 2 Click to export the contact list To import a CSV file of contact list via Web interface...

Page 53: ...y BlackList 2 Fill in the desired value in the contact Name Number 3 Click Move to contact blacklist button and save the configuration Viewing Blacklist Contacts You can view the blacklist contacts fr...

Page 54: ...not be rejected automatically To move a blacklist contact to the Local Contacts via phone interface 1 Tap Contacts or Menu Contacts Blacklist 2 Select the desired contact items 3 Tap and press edit in...

Page 55: ...contacts via Phone interface 1 Tap Contacts or Menu Contacts Remote Contacts and then you can see the item you set 2 Select the item and it will automatically update and show the detail Note Every rem...

Page 56: ...s the search criteria the record will be displayed on the IP PHONE LCD 3 Fill in the LDAP Number Filter This parameter specifies the number attributes for LDAP searching 4 Fill in Server Address Fill...

Page 57: ...in the Type field 3 Click to save the configuration To Configure LDAP Key via Phone interface 1 Tap Settings Features DSS Keys Line Key2 for example or Menu Settings Features DSS Keys Line Key2 for ex...

Page 58: ...a Phone interface 1 Tap Settings Features History Record or Menu Settings Features History Record 2 Set History record On 3 Tap Save to save the configuration To view the Recent Calls via Phone interf...

Page 59: ...ll Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Tap the delete icon 4 Tap confirm to delete it To add to Local Contacts from Recent Calls via Phone interface 1 Tap Contacts His...

Page 60: ...Recent Calls Setting 60 To Dial a call from Recent Calls via Web interface 1 Click Directory Call History 2 Select the desired history item and click Tel Number 3 Then the call is dialed on phone...

Page 61: ...d volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Tap Settings Basic or Menu Settings Basic Ring Tones 2 Select the aimed one 3 Tap Save to save the configuration To adjust...

Page 62: ...1 Tap Contacts or Menu Contacts 2 Find the target contact 3 Tap at the end of the contact entry 4 Tap edit in the upper right corner 5 Select the ring tone you want in Ring To configure Distinctive Ri...

Page 63: ...during a call in headset mode To adjust the speaker Volume via Phone interface Press side volume keys during a call in speaker mode Voice Mail Tone This option can set whether to play the beep for ph...

Page 64: ...nd according to the loudness of the speech during use The most ideal effect when using AGC is that when the sound source is off when the mic is closer or farther the sound level on the opposite end is...

Page 65: ...losed To configure Handset Send Volume via Web interface 1 Click Setting Voice 2 Select the desired value in the Handset Send Volume field 3 Click to save the configuration Headset Send Volume A fixed...

Page 66: ...ick Setting Voice 2 Select the desired value in the Handfree Send Volume field 3 Click to save the configuration Extra Loud To configure Handset Headset Handfree extra loud via Web interface Handset H...

Page 67: ...o Activate Bluetooth To activate Bluetooth via Phone interface 1 Find Menu then navigate as follows Settings Basic Bluetooth 2 Tap switch to save the configuration Note Only when the volume adjustment...

Page 68: ...d paired successfully you will see the Connect Success and connected successfully icon 6 If you want to disconnect with this Bluetooth device you can press the Enter button then press the Disconnect b...

Page 69: ...e available wireless networks will display in scanning list on the LCD screen The Wi Fi feature can be configured in two different ways Manual and Provision Note WIFI function will not connect when th...

Page 70: ...ia Phone interface 1 Enter Menu Settings Basic Wi Fi The Storage Network 2 Select the current connected Wi Fi 3 Tap Disconnect How to Disable Wi Fi feature To disable the Wi Fi feature via Phone inter...

Page 71: ...interface 1 Tap Settings Features DSS Keys Line Key2 for example or Menu Settings Features DSS Keys Line Key2 for example 2 Tap Type to select the Speed Dial in the Type field 3 Enter the targeted Num...

Page 72: ...ngs Features DSS Keys Line Key2 for example 2 Tap Type to select the BLF in the Type field 3 Enter the targeted Number in the Value field 4 Select the Account ID 5 Enter the Pickup Code 6 Tap Save to...

Page 73: ...Select the desired Line Key and select DTMF in the Type field 3 Fill in the Value field with the desired DTMF number 4 Click the to save the configuration Prefix If the key is configured as Prefix ke...

Page 74: ...To configure the Local Group via Phone interface 1 Tap Settings Features DSS Keys Line Key2 for example or Menu Settings Features DSS Keys Line Key2 for example 2 Tap Type to select the Local Group i...

Page 75: ...browser allows you to create custom services which meet your functional requirements on the server You can customize practical applications such as weather report stock information Google search etc...

Page 76: ...iguration To configure the Network Directories via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Network Directories in the Type field 3 Select the Account 4 Cl...

Page 77: ...configuration To configure Conference via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Conference in the Type field 3 Click the button to save the configurati...

Page 78: ...ey is configured with a value then transfer will be executed directly and it is related to Transfer Mode via DSSkey 2 If Transfer Key has no configuration value it will be used as Transfer key To conf...

Page 79: ...Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Hold in the Type field 3 Click the button to save the configuration DND If the key is configured as DND key allows...

Page 80: ...there is no DND icon on the LCD Redial If the key is configured as Redial key you can redial the last dialed call from the IP Phone To configure Redial via Phone interface 1 Tap Settings Features DSS...

Page 81: ...elect Record in the Type field 3 Click the button to save the configuration Note Please contact the system administrator whether support this feature or not Group Listening With this feature when you...

Page 82: ...ngs Features DSS Keys Line Key2 for example 2 Tap Type to select the Public Hold in the Type field 3 Tap Save to save the configuration To configure the Public Hold via Web interface 1 Click Function...

Page 83: ...lticast group You can configure a multicast paging key or a paging list key on the phone which allows you to send a Real Time Transport Protocol RTP stream to the pre configured multicast address addr...

Page 84: ...d multicast address addresses without involving SIP signaling You can specify up to 10 multicast addresses that the phone listens to on the network How the phone handles incoming multicast paging call...

Page 85: ...ectory Multicast Paging 2 Select the desired codec from the pull down list of Multicast Codec 3 Click the button to save the configuration Listening Address To configure multicast listening addresses...

Page 86: ...edefined 1 being the highest priority 10 with the lowest in priority order Both the multicast paging sender and receiver s phones play a warning tone when establishing a multicast paging call Listenin...

Page 87: ...p Settings Advanced setting Password default admin set Password or Menu Settings Advanced setting Password default admin set Password 2 Enter the Old Password New Password and Ensure Password 3 Tap Sa...

Page 88: ...ry one 3 Press to save the configuration Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Wallpaper To change...

Page 89: ...screen saver via Phone interface 1 Tap Settings Basic Display ScreenSaver or Menu Settings Basic Display ScreenSaver 2 Select the type you want 3 Tap Save to save the selected configuration To disable...

Page 90: ...ver2 4 Tap Save to save the configuration To configure time and date manually via Phone interface 1 Tap Settings Basic Time Date General or Menu Settings Basic Time Date General 2 Tap Type to switch t...

Page 91: ...ace 1 Log into the webpage default username admin password admin 2 Setting Date Time NTP Server 3 Fill in the value in the blank 4 Click to save the configuration To change the Time Zone and Date Disp...

Page 92: ...annot obtain the time and date from the Simple Network Time Protocol SNTP server please contact your system administrator for more information Daylight Saving Time Daylight Saving Time DST is the prac...

Page 93: ...nstruction Power Indicator LED Key as Send To configure as Send Key via Phone interface 1 Tap Settings Features Send or Menu Settings Features Send 2 Tap the switch button to Enable 3 Tap Save to save...

Page 94: ...8 9 0 Grammar Description x any digit from 0 9 xx at least 2 digit number exclude hear dial tone 3 5 any digit of 3 4 or 5 147 any digit 1 4 or 7 2 011 replace digit 2 with 011 when dialing To configu...

Page 95: ...r Phone 95 Note 1 Illegal input will fall back to default x illegal characters refer to all characters not within 2 If the number you entered does not match the dial plan you will not be able to make...

Page 96: ...ings Phone Lock or Tap Menu Settings Advanced Setting Phone Settings Phone Lock 2 Change Lock to Disable 3 Press Save button to save the configuration To enable Keypad Lock via Web interface 1 Click S...

Page 97: ...can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on the Desk P...

Page 98: ...Customizing Your Phone 98 Action URL To configure action URL via Web interface 1 Click Setting Action URL 2 Fill in the needed values in the designated blank spaces 3 Click to save the configuration...

Page 99: ...Settings General Settings Dial Now Timeout Dial Now Timeout means that when you enter the number which is matching with dial plan it will dial out automatically after some time when you stop entering...

Page 100: ...meout you should press the Dial key to dial out the number default is 0 seconds max is 29 seconds between 0 to 29 3 Click the button to save the configuration Show Missed Calls Whether to show missed...

Page 101: ...xecuted immediately during the call but will be executed after the call ends When this function is enabled reboot will be executed immediately during the call 1 Login webpage and click Setting Prefere...

Page 102: ...ve the configuration To configure Headset Priority via web interface 1 Login the phone s webpage Username admin Password admin 2 Setting Preference Enable the Headset priority Choose the Use HeadSet o...

Page 103: ...ure a static IP address manually When switch DHCP and Static IP Address or change the Static IP on webpage it will show the warning of restart as following IPv4 If you set IP Mode to IPv4 IP phone wil...

Page 104: ...AN Port IP Port Mode IPv4 static mode or Menu Settings Advanced password admin Network WAN Port IP Port Mode IPv4 static mode 2 Enter the parameters IP Netmask Gateway Pri DNS primary DNS Sec DNS seco...

Page 105: ...e 3 Click the OK then the phone will reboot To Select the PC Port via Web interface 1 Click Network PC Port 2 Select As Bridge Connect to Expansion Module 3 Click and then click the phone will reboot...

Page 106: ...g Pcap Feature To use Pcap feature via Web interface 1 Click Management Tools 2 Click and then operation the phone 3 When finishing the operation click and then click 4 Then you ll get the Pcap captur...

Page 107: ...ttpd apache org or use Microsoft IIS web server Then setup HTTP server 2 Unzip the firmware file and put all of them under the root fm directory of the HTTP server 3 Visit http 192 168 0 254 fm on loc...

Page 108: ...net or just 1 minutes if it is performed on a LAN It is recommended to conduct firmware upgrade in a controlled LAN environment if possible For users who do not have a local firmware upgrade server Ht...

Page 109: ...ick Management Configuration Configure File 2 Click the or then you can get a file cfg xml or cfg bin To restore a configuration file 1 Click Management Configuration Configure File 2 Select the xxx x...

Page 110: ...t You can use a Bluetooth headset to handle calls on the phones For more information refer to the documentation from your Bluetooth headset manufacturer Using Headsets After connecting a headset to yo...

Page 111: ...Optional Accessories with Your Phone 111 2 The headset icon appears on the phone screen 3 Tap again on the phone The headset icon disappears from the phone screen...

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