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HTC U19e, User Manual

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HTC U19e User Manual Download Page 96

Backup and reset

Backing up HTC U19e

Back up HTC U19e to Google Drive so you can restore content such as app data and settings after a
factory reset or when restoring your data to another Android device.

1.

From the Home screen, swipe up and then tap 

Settings

   

System

   

Backup

.

2.

Make sure 

Back up to Google Drive

 is turned on. 

To select a backup account other than your primary Google Account, tap 

Account

 and then

select another Google Account. You can also tap 

Add account

 to add a new Google Account for

your backup.

3.

Tap 

App data

, and then check that 

Automatic restore

 is turned on. 

This allows an app's data and settings to be restored when you reinstall the app on HTC U19e.

The auto backup feature in Android will periodically back up HTC U19e to a private folder in
Google Drive. Backup data will not count towards your Google Drive storage quota. Large files or
files that app developers have chosen to exclude will not be backed up.

You can also tap 

Back up now

 to manually back up HTC U19e anytime.

Resetting network settings

Reset the network settings when you're having problems connecting HTC U19e to the Internet or
Bluetooth devices.

1.

From the Home screen, swipe up and then tap 

Settings

   

System

   

Reset options

.

2.

Tap 

Reset Wi-Fi, mobile & Bluetooth

.

3.

Tap 

Reset settings

.

4.

Tap 

Reset settings

 again.

96

Backup and reset

Summary of Contents for U19e

Page 1: ...User guide HTC U19e...

Page 2: ...Managing your nano SIM cards with Dual network manager 20 Your first week with your new phone Capturing your phone s screen 21 HTC Sense Home 21 Turning Sleep mode on or off 22 Lock screen 22 Touch ge...

Page 3: ...ing the Navigation Bar 47 Managing notifications when you re in a game or app 47 Recording your screen actions 48 HTC BoomSound for speakers 48 Taking photos and videos HTC Camera 49 Choosing a captur...

Page 4: ...dialing 71 SMS and MMS About the Messages app 73 Sending a text message SMS 73 Sending a multimedia message MMS 74 Sending a group message SMS 74 Replying to a message 75 Forwarding a message 75 Bloc...

Page 5: ...id phone 94 Other ways of getting contacts and other content 95 Transferring photos videos and music between your phone and computer 95 Backup and reset Backing up HTC U19e 96 Resetting network settin...

Page 6: ...airing from a Bluetooth device 116 Receiving files using Bluetooth 116 Using NFC 117 Common settings Adjusting the volume and sound settings 119 Changing your ringtone 119 Changing your notification s...

Page 7: ...ome situations This is a tip A tip gives you an alternative way to do a particular step or procedure or lets you know of an option that you may find helpful This indicates important information that y...

Page 8: ...been deleted cleared removed or erased from your device may still be recoverable by third party data recovery software Even a factory reset may not permanently erase all data from your mobile device i...

Page 9: ...rings you dazzling studio like portraits Automatic scene detection The AI powered main cameras on HTC U19e can detect what you re photographing and automatically set the scene mode for you For more de...

Page 10: ...kers to your shots on page 59 Beauty Mode Before taking a photo selfie use Beauty Mode to apply real time touch ups such as skin smoothening facial slimming and more See Using Beauty Mode when taking...

Page 11: ...phone calls battery usage and app notifications more efficient Here s an overview of some of its features Incoming call pop up From taking up the entire screen you can set incoming phone calls to sho...

Page 12: ...such as Google Messages and Gmail you can now reply to messages right from the Notifications panel More intuitive design Enjoy a refreshed look for some screens such as the Quick Settings The volume...

Page 13: ...ris Unlock camera You need a 4G LTE plan to use your operator s 4G LTE network for voice calls and data services Check with your operator for details If you want to use a case or screen protector don...

Page 14: ...microSD card is optional and sold separately 1 Hold the phone face down 2 Insert the tip of the tray eject tool that came with your phone or a small bent paperclip into the tray eject hole When inser...

Page 15: ...and SIM 2 cards can be 4G LTE cards To find out how to set the preferred card for your mobile data connection see Choosing which nano SIM card to use for your data connection on page 19 When you need...

Page 16: ...g the storage card on page 93 Charging the battery Before you turn on and start using HTC U19e it is recommended that you charge the battery If the battery has been fully drained you may need to charg...

Page 17: ...f the display is off press the POWER button to turn it back on 2 Press and hold the POWER button for a few seconds 3 Tap Power off on the options menu Setting up your phone for the first time When you...

Page 18: ...extra data fees To avoid incurring data fees disable these features under Settings For more information on location services see Turning the location setting on or off on page 121 Adding your social...

Page 19: ...istered fingerprint See Adding a fingerprint the first time on page 36 Face Unlock While the screen is on unlock your phone with your registered facel See About Face Unlock on page 35 Iris Unlock Whil...

Page 20: ...no SIM cards with Dual network manager From the Home screen swipe up and then tap Settings Network Internet Dual network manager You can turn either card on or off change the card names and more 20 Un...

Page 21: ...d on and set up HTC U19e for the first time you ll see the Home screen Swipe right and you ll find HTC BlinkFeed You can customize HTC BlinkFeed to show posts from your social networks headlines from...

Page 22: ...hat you can do on the Lock screen Swipe up on the lock screen to unlock the screen Make sure to set up a screen lock to help protect your phone See Setting a screen lock on page 32 Tap twice on a noti...

Page 23: ...plication and settings icons or press onscreen buttons Press and hold To open the available options for an item for example a contact or link in a webpage just press and hold the item Swipe or slide Q...

Page 24: ...pt that you need to swipe your finger in light quicker strokes such as when moving right and left on the Home screen or flicking through a contacts or message list Press and flick On the Home screen y...

Page 25: ...ingers apart to zoom in when viewing a picture or text Slide two fingers together to zoom out of the picture or text Two finger swipe Swipe down from the status bar using two fingers to access Quick S...

Page 26: ...more Tap Security Location to help secure your phone choose lock screen preferences set your location option and more Tap an item under Suggestions to check out new or recommended settings to customiz...

Page 27: ...can be shown in the first panel of Quick Settings You may need to swipe left on the Quick Settings panel to see more Quick Settings tiles Travel mode Do you often travel across time zones Turn on Tra...

Page 28: ...ess the buttons you can still restart it Press and hold the POWER button until your phone vibrates and then release the button You may need to press and hold the button for 12 seconds before the phone...

Page 29: ...ers apart on the notification to expand it and see more details or see if there are more notifications bundled inside it Slide two fingers together on the notification to minimize it again Some notifi...

Page 30: ...of app notifications to enable disable or override your Do Not Disturb settings 1 From the Home screen swipe up and then tap Settings Apps notifications 2 Do one of the following To choose any app ta...

Page 31: ...rs as well as punctuation marks and symbols Some keys have multiple characters or accents associated with them Press and hold a key to enter numbers symbols or accented letters Tap to show number and...

Page 32: ...tap the Make pattern visible On Off switch to turn it off Setting up Smart Lock Smart Lock keeps your phone unlocked when it s safe with you such as when your phone is in your pocket or you re at hom...

Page 33: ...unlock the screen with your irises when the screen is on Before using Iris Unlock Before deciding whether to use Iris Unlock here are a few things you need to be aware of Iris Unlock should not be us...

Page 34: ...to enable Iris Unlock By default your phone automatically unlocks the screen when it recognizes your irises If you prefer to swipe from the lock screen before the phone unlocks tap Settings Iris Unloc...

Page 35: ...ation methods such as a screen lock pattern PIN or password Setting up Face Unlock 1 From the Home screen swipe up and then tap Settings Face Unlock 2 If you haven t already set up a screen lock you l...

Page 36: ...nd clean Use the entire pad of your finger including the sides and tip When recording your fingerprint touch the scanner until it vibrates The fingerprint scanner has 360 readability you can touch a r...

Page 37: ...any of the following Tap Add fingerprint to add another fingerprint Tap a recorded fingerprint to rename it Tap next to a recorded fingerprint to delete it Assigning a PIN to a nano SIM card You can...

Page 38: ...ttempts allowed the card will become PUK locked You need a Pin Unlock Key PUK code to restore access to HTC U19e Contact your mobile operator for this code 1 When prompted enter the PUK code and then...

Page 39: ...e installing a system software update you can check first what Android version you have on your HTC device 1 From the Home screen swipe up and then find and tap Settings 2 Tap System About phone Softw...

Page 40: ...tap Install You ll be asked to restart HTC U19e if needed Installing app updates from Google Play Store Most apps get updated with improvements and bug fixes through Google Play Store You can manuall...

Page 41: ...e a widget panel swipe left or right until you see the panel and then tap Remove 5 When done press Arranging widget panels A widget panel cannot be moved and inserted before HTC BlinkFeed 1 On HTC Bli...

Page 42: ...n with the camera You can only change the wallpaper while in Classic home screen layout 1 From the Home screen swipe up and then tap Settings Personalize 2 Tap Change wallpaper 3 Choose from where you...

Page 43: ...app and then drag it to the empty slot on the launch bar You can also group apps on the launch bar into a folder See Grouping apps on the widget panel and launch bar on page 44 Adding Home screen widg...

Page 44: ...ss and hold an empty space on a widget panel 2 In the pop up menu tap Add apps and widgets 3 Tap Apps or Shortcuts 4 Scroll through the apps or shortcuts or tap to search for one 5 Press and hold an a...

Page 45: ...t icon or sticker from one widget panel to another 1 Press and hold a Home screen item with one finger 2 With another finger flick left or right to rotate the screen to another widget panel 3 Release...

Page 46: ...by an app automatically whenever you launch it 4 Tap Add more apps Then select the apps to add Game assistant to You may see your games added automatically to the list under Apply game assistant to J...

Page 47: ...ll screen You can temporarily lock the Navigation Bar buttons so that you don t get interrupted in your game 1 In the game or app tap on the Navigation Bar to open the Game assistant panel 2 Tap Navig...

Page 48: ...ap Start Now to start recording 3 Perform the steps that you want to record on the phone While recording you can Tap to pause recording Tap to resume recording Tap to show the screen recording control...

Page 49: ...e sure Quick launch camera is selected in Settings Display gestures Advanced You ll see Photo mode which is the default capture mode Icon or button Function Open the slideout menu to select a capture...

Page 50: ...e the VOLUME buttons when you re in the Camera app Choosing a capture mode Switch to a capture mode to use for taking photos or videos 1 Tap to open the Capture mode menu You can also swipe down in po...

Page 51: ...HDR on or off Photo Selfie Photo Set the photo quality and aspect ratio Photo Selfie Photo Pro Cycle through the time settings to set the self timer or turn off the self timer Photo Selfie Photo Pro C...

Page 52: ...he following In portrait orientation drag the knob to the right to zoom in or to the left to zoom out In landscape orientation drag the knob up or down to zoom in or out The farther you drag the knob...

Page 53: ...not be supported in certain capture modes 1 On the Home screen tap the camera icon to open the Camera app 2 Tap to open the Capture mode menu 3 Tap 4 Select the Touch autoexposure option 5 Tap on the...

Page 54: ...ke the photo tap Scene detection In Photo mode there s an AI feature that can determine what you re capturing and automatically set the right scene mode to use 1 On the Home screen tap the camera icon...

Page 55: ...f timer When you use the self timer the Camera app counts down before taking the shot You can set the countdown time 1 On the Home screen tap the camera icon to open the Camera app 2 Choose the captur...

Page 56: ...ne steady and don t move the camera while taking RAW photos in Pro mode You can control image noise by adjusting the ISO shutter and exposure settings of your camera Use Pro mode to tweak these and sa...

Page 57: ...ng tap 4 Change focus to a different subject or area by just tapping it on the Viewfinder screen You can also change the exposure after tapping by dragging up and down on the screen 5 Tap the flash ic...

Page 58: ...o mode and is enabled by default 4 Frame the scene or subject you want to capture 5 Tap Taking photos in Bokeh mode With Bokeh mode you can take photos with a nice blurred background Blur the backgrou...

Page 59: ...con to open the Camera app 2 Switch to Photo Selfie Photo Video or Selfie Video mode See Choosing a capture mode on page 50 for details 3 Tap to open the sticker menu 4 Tap the sticker you want to use...

Page 60: ...when capturing a close up shot of a subject such as a flower or insect 4 When you re ready to take the photo tap If you need to manually adjust a scene and save it as a new preset see Manually adjust...

Page 61: ...50 for details 3 Make sure is selected If not tap to change it Or tap and then tap if you only want to save a JPG compressed version 4 Tap How does the Camera app capture RAW photos The Camera app ca...

Page 62: ...HTC U19e as steadily as you can to automatically capture frames You can also tap to stop capturing anytime The camera stitches the frames into a single photo Recording videos in slow motion Relive hi...

Page 63: ...ur photos Enhance RAW photos taken using the HTC Camera app Change the speed of your slow motion videos To learn more about Google Photos tap Help feedback Or you can visit support google com photos V...

Page 64: ...s contrast and detail from the Photos app 1 Open the Photos app 2 Find and tap the RAW photo you want to enhance RAW photos are marked with the icon on the thumbnail 3 Tap 4 Tap and adjust the lightin...

Page 65: ...peed of videos captured using slow motion in the Camera app 1 Open the Photos app 2 Find and tap the thumbnail of slow motion video to view it in full screen Slow motion videos are marked with the ico...

Page 66: ...after connecting to the main line and then dial the extension number 5 If you re using a dual SIM phone model tap the call button that corresponds to the card you want to use Making a call with your...

Page 67: ...phone icon to open the Phone app 2 Dial the number or press and hold a call entry and tap Edit number before calling 3 Press and hold and tap Hide number for this time 4 Place your call Speed dial Us...

Page 68: ...d the notification to see the option See Notifications panel on page 29 on how to expand notifications Answering or rejecting a call Do one of the following On the full incoming call screen tap Answer...

Page 69: ...on hold tap Hold The status bar then displays the hold call icon To resume the call tap Unhold Switching between calls If you re already in a call and you accept another call you can switch between t...

Page 70: ...pant tap and then dial the number of the contact 5 When connected tap to add the participant to the conference call Tap to access options such as ending the call with a participant 6 To end the confer...

Page 71: ...s Do one of the following To change from silent to normal mode press the VOLUME UP button twice To change from vibrate to normal mode press the VOLUME UP button Go to Settings and then tap Sound Sound...

Page 72: ...aling If you prefer to manually enter complete phone numbers to call while roaming you can turn off Home dialing 1 From the Home screen swipe up and then tap Settings Call 2 Clear the Home dialing opt...

Page 73: ...Messages 2 Tap 3 Enter a contact name mobile number or email address in the To field Or select a contact from the list 4 In the text box start composing your message 5 Tap to send or press to save the...

Page 74: ...then enter your message 6 Tap to send or press to save the message as a draft Depending on the resolution of your photo or video attachments they may be displayed as cropped thumbnails in your multim...

Page 75: ...anted contacts Block unwanted messages and keep your Messages screen clean 1 From the Home screen swipe up and then find and tap Messages 2 Press and hold a contact or phone number to select 3 Tap at...

Page 76: ...1 From the Home screen swipe up and then find and tap Messages 2 Do one of the following To change Messages app settings tap Settings To get help or provide feedback on the conversations or messages s...

Page 77: ...e and edit your contact information Create edit find or send contacts Tap a contact photo to find ways to quickly connect with the contact See when a contact has sent you new messages To sort your con...

Page 78: ...rch people box Find people on your company directory Tap enter the first few letters of the contact name in the Search people box and then tap Search contacts in your Company Directory Adding a new co...

Page 79: ...a longer pause enter Pause several times Tap Wait to be prompted to confirm the extension number 2 Enter the extension number Why can t I see newly added contacts in the People app Check if you ve cre...

Page 80: ...Manage contacts 3 Depending on the phone model do the following Single SIM model Tap Import Export contacts Import from SIM card Dual SIM model Tap Import Export contacts and then choose which card t...

Page 81: ...tap People 2 On the People tab tap the Contact link suggestion notification when available You ll see a list of suggested contacts to merge 3 Tap next to the contact you want to merge Otherwise tap t...

Page 82: ...tacts 2 Select the contacts whose contact information you want to share 3 Tap Send 4 Choose how you want to send the contact cards Contact groups Organize your friends family and colleagues into group...

Page 83: ...earrange group members Drag at the end of the contact s name to move it to its new position 3 Tap Save Removing contact groups 1 On the Groups tab tap Edit groups 2 Select the contact groups you want...

Page 84: ...acts Private contacts 2 To add contacts to the private contacts list tap select the contacts you want to add and then tap Save 3 To remove private contacts from the list tap Remove private contact sel...

Page 85: ...hen you don t need any wireless connections and you don t want to receive calls or messages Manage your display Lowering the brightness letting the display sleep when not in use and keeping it simple...

Page 86: ...mporarily disable syncing some data If you have many email accounts consider prolonging the sync time of some accounts If you are using the HTC Mail app select an account tap Settings Sync Send Receiv...

Page 87: ...sed 1 From the Home screen swipe up and then find and tap Settings 2 Tap Battery You ll see how much power is left and about how long it will last 3 Tap Battery usage and do the following To see batte...

Page 88: ...in the background When background restriction is enabled the restricted apps may not work as usual and notifications may be delayed 1 From the Home screen swipe up and then tap Settings Apps notifica...

Page 89: ...pace consider moving RAW image files to your computer Turn on Storage manager to help handle old photos and videos on your phone Remove unused themes Themes can quickly consume up storage space becaus...

Page 90: ...emovable or internal storage on page 90 USB storage You can plug in an external USB storage device such as a USB flash drive or an SD card reader You need a special cable to connect HTC U19e and a USB...

Page 91: ...s to move your installed apps and their data from the built in storage to the storage card If you no longer want to use your storage card as internal storage you can reformat the card as removable sto...

Page 92: ...torage 2 Tap Internal shared storage and then tap Other apps if you want to move an app from the built in storage to the storage card Or tap the name of your storage card and then tap Apps if you need...

Page 93: ...the following Under the USB controlled by setting select This device Under the Use USB for setting select File transfer 4 When you see a pop up window appear on your computer choose to view files 5 Co...

Page 94: ...Google Drive app on your iPhone and use it to back up iPhone content to your Google Account On HTC U19e go to Settings and then tap System Get content from another phone iPhone to see the instructions...

Page 95: ...gle contacts are imported to HTC U19e after you sign in to your Google Account You can also create more Google contacts right from HTC U19e Social network accounts Log in to your favorite social netwo...

Page 96: ...restore is turned on This allows an app s data and settings to be restored when you reinstall the app on HTC U19e The auto backup feature in Android will periodically back up HTC U19e to a private fol...

Page 97: ...your files as well as system and app data and settings will be removed Be sure to back up any data and files you want to keep before you do a factory reset 1 From the Home screen swipe up and then ta...

Page 98: ...and install only apps that you trust Be cautious when downloading apps that have access to functions or a significant amount of your data on HTC U19e You re responsible for the results of using downlo...

Page 99: ...you only download from websites you trust 1 Open the browser and then go to the website where you can download the app you want 2 If prompted tap Settings and then turn on Allow from this source 3 Fo...

Page 100: ...Showing or hiding apps in the Apps screen 1 On the Apps screen tap Show hide apps 2 Select the apps you want to hide or clear their check boxes to unhide them 3 Tap Done Grouping apps into a folder 1...

Page 101: ...range apps 3 Tap the folder to open it 4 Press and hold an app and then drag it out to the Apps screen Wait until you see the occupying icon move away before releasing your finger 5 When you re done t...

Page 102: ...ost recently used apps Working with two apps at the same time 1 Open the first app you want to use and then press 2 At the top border of the app press and hold the app icon 3 Tap Split screen A screen...

Page 103: ...4 Drag the small window to move it to another position Double tap the window to display the video in full screen again How do I check whether an app supports picture in picture The app info will show...

Page 104: ...efault apps In Settings you can choose default apps for web browsing text messaging and more 1 From the Home screen swipe up and then find and tap Settings 2 Tap Apps notifications 3 Tap Advanced Defa...

Page 105: ...lled you can disable it 1 From the Home screen swipe up and then find and tap Settings 2 Tap Apps notifications 3 At the bottom of Recently opened apps choose to see all apps 4 Tap the app and then ta...

Page 106: ...mes icons fonts and more from the Themes store Downloading themes or individual elements Find and download themes and elements that make it easy for you to personalize your phone 1 Press and hold on a...

Page 107: ...counts that you ve set up on your phone Learn more about Mail by going to http www htc com support apps mail Clock Get more from the Clock app than just the regular date and time You can check the tim...

Page 108: ...ile you do other things on HTC U19e except when you open other apps that also use audio functions 4 Tap to pause the recording 5 Tap to stop recording 6 Tap Save To play back the voice clip tap To see...

Page 109: ...eceive automatic updates to your email social network accounts and other synced information Managing your data usage If you re on a limited data allowance it s important to keep track of the activitie...

Page 110: ...twork 3 In dual SIM phone models switch to the tab of the SIM card that you want to set 4 Tap Data roaming to turn it on or off Keeping track of your data usage Monitor your data usage to help prevent...

Page 111: ...uch as buildings or a wall between rooms Turning Wi Fi on or off 1 From the Home screen swipe up and then tap Settings Network Internet 2 Tap the Wi Fi On Off switch to turn Wi Fi on or off 3 Tap Wi F...

Page 112: ...tap the Auto login On Off switch to turn it on 6 Tap WISPr account settings Add a new account 7 Enter the service provider name your login name the full domain name and password 8 Tap Save If you have...

Page 113: ...ap Disconnect You can then open the web browser to access resources such as your corporate network intranet Installing a digital certificate Use client and Certificate Authority CA digital certificate...

Page 114: ...er a password The password is the key other people need to enter on their device so they can connect and use HTC U19e as a Wi Fi hotspot 5 Tap the Wi Fi hotspot On Off switch to turn it on HTC U19e is...

Page 115: ...ting a Bluetooth headset You can connect a compatible Bluetooth accessory such as a Bluetooth A2DP stereo headset to HTC U19e Before you connect your headset make it discoverable so HTC U19e can find...

Page 116: ...rn Bluetooth on and check the list of paired devices See Turning Bluetooth on or off on page 115 2 In the Previously connected devices section tap next to the device to unpair 3 Tap Unpair Receiving f...

Page 117: ...varies by phone model region and country Beam webpages photos contact information and more by holding HTC U19e and the other device back to back You can also use NFC for contactless payment Availabili...

Page 118: ...content that you want to share hold HTC U19e and the other phone back to back Make sure that the NFC area shaded part of HTC U19e and the other phone s NFC area are close to one another Experiment by...

Page 119: ...ap to adjust different types of volume and other sound settings Whether the ringer is on or off turning on the Also vibrate for calls setting makes your phone vibrate when you have incoming calls Sett...

Page 120: ...disturb mode on and off If necessary swipe to the next screen in the Quick Settings panel to see the icon Blocking or muting notifications Block visual disturbances such as pop up notifications or mu...

Page 121: ...Customize the settings for the rule Rule Settings Time Set the days Set the start and end times You can also choose whether to allow the rule to stop at either the rule end time or by the next alarm y...

Page 122: ...turns off 1 From the Home screen swipe up and then tap Settings Display gestures 2 Tap Advanced 3 Tap Screen timeout and then tap the time before the screen turns off Screen brightness Screen brightne...

Page 123: ...Swipe left or right above Preview to see the actual look of your selected display size Touch sounds and vibration Some people like the sound or vibration feedback they get when touching the screen and...

Page 124: ...Tap Add a language to add another language to the list and then select the regional variant of the language You can press and hold next to the language you want and drag it to the beginning of the li...

Page 125: ...elecommunications Standards Institute ETSI iPhone is a trademark of Apple Inc registered in the U S and other countries microSD is a trademark of SD 3C LLC All other trademarks and service marks menti...

Page 126: ...Bluetooth headset 115 receiving information 116 Burst mode 55 C Call history 70 Camera basics 49 53 57 capture modes 50 continuous shooting 55 flash 50 HDR Boost 58 Pro mode 60 RAW photos 61 recording...

Page 127: ...fund 99 GPS Global Positioning System See Location settings H Hands free 115 Hard reset See Factory reset HDR Boost 58 Headphones See Bluetooth Home screen adding or removing widget panel 41 apps 44 a...

Page 128: ...rint screen See Capture screen PUK PIN Unblock Key 38 Q Quick settings 26 R RAW photos 61 Recording your voice 107 Reset 28 97 Router See Wireless router S Screen adjusting brightness 122 capture 21 c...

Page 129: ...VideoPic 57 Videos recording 57 taking photo while recording 57 transferring from computer 95 Voice input 31 Voice Recorder 107 VPN 112 113 adding a connection 113 connecting 113 W Wallpaper changing...

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