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A factory reset may not permanently erase all data from your phone, including personal
information.
Performing a factory reset from settings
1.
Go to Settings, and then tap
Backup & reset
.
2.
Tap
Reset phone
.
To also delete media and other data from your storage card, select
Erase SD card
.
3.
Tap
OK
.
138
Sync, backup, and reset