HPE ProLiant DL160 Gen10 Maintenance And Service Manual Download Page 37

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Removing and replacing the bezel ears

Procedure

If installed,

remove the bezel

2. Power down the server

3. Remove the server from the rack

Remove the rail.

Extend the rail.

Remove the rail from the server.

Removal and replacement procedures

Summary of Contents for ProLiant DL160 Gen10

Page 1: ...ation and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions ...

Page 2: ... the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Intel and Xeon are trademarks of Intel Corporation in the U S and other countries Microsoft Windows an...

Page 3: ...ard assembly spare parts 23 Battery spare parts 23 Slim SSD spare parts LFF only 23 Drive backplane spare parts 24 Serial port spare parts 24 Chassis Intrusion Detection switch spare parts 24 HPE Trusted Platform Module 2 0 spare parts 24 Front panel cable assemblies 24 Cable spare parts 25 Removal and replacement procedures 26 Required tools 26 Safety considerations 26 Electrostatic discharge 26 ...

Page 4: ...g and replacing the DIMM guards 61 Removing and replacing a DIMM 62 Removing and replacing a storage controller 63 System battery replacement 64 System battery information 65 Removing and replacing the system battery 65 Removing and replacing the Smart Storage Battery and holder 66 Removing and replacing a processor heatsink assembly 67 Removing and replacing the system board 69 Re entering the se...

Page 5: ...e LED definitions 98 Hot plug drive LED definitions 99 NVMe SSD LED definitions 100 NVMe SSD button actions 101 Fan locations 102 Cabling 103 Cabling guidelines 103 Four bay LFF drive model cabling 104 Four bay LFF drive backplane cabling 104 Slim SSD cabling 106 Optical drive cabling 106 Front I O and thermal ambient sensor cabling 107 USB 3 0 cabling 107 iLO Service Port cabling 108 Eight bay SF...

Page 6: ...ogen Power Supply 119 HPE 800W Flex Slot Titanium Hot plug Low Halogen Power Supply 120 HPE 800W Flex Slot Universal Hot plug Low Halogen Power Supply 121 Websites 122 Support and other resources 123 Accessing Hewlett Packard Enterprise Support 123 Accessing updates 123 Customer self repair 124 Remote support 124 Warranty information 124 Regulatory information 125 Documentation feedback 125 6 ...

Page 7: ... the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs The links in this guide might not cover HPE ProLiant DL160 Gen10 Server information For more information contact HPE Authorized Resellers or HPE Authorized Service Partners The hardware features and options documented in this guide might not always be available in the server model you purchased Important pro...

Page 8: ...ifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the assoc...

Page 9: ...a société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise Service de garantie pièces seules Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie piè...

Page 10: ...turzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn Hewlett Packard Enterprise oder ein Hewlett Packard Enterprise Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwi...

Page 11: ...stos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto NOTA Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario Para ...

Page 12: ...tt Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag...

Page 13: ...viadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposi...

Page 14: ...14 Customer self repair ...

Page 15: ...Customer self repair 15 ...

Page 16: ...16 Customer self repair ...

Page 17: ...Customer self repair 17 ...

Page 18: ... partssurfer Item Description 1 Access panel spare parts 2 DIMM guard spare parts 3 Smart Storage Battery holder spare parts 4 Bezel ear spare parts 5 Rail spare parts 6 Miscellaneous blank spare parts 7 1U server bezel spare parts Not shown Access panel spare parts Customer self repair on page 124 mandatory Description Spare part number Access panel 878528 001 DIMM guard spare parts Customer self...

Page 19: ...ts Customer self repair on page 124 mandatory Description Spare part number Bezel ear kit Includes Right bezel ear Left bezel ear 878531 001 Rail spare parts Customer self repair on page 124 mandatory Description Spare part number SFF Easy Install Rail kit 875544 001 Miscellaneous blank spare parts Customer self repair on page 124 mandatory Description Spare part number Primary riser blank kit 878...

Page 20: ...bezel 875561 001 System components Hewlett Packard Enterprise continually improves and changes product parts For complete and current supported spare parts information see the Hewlett Packard Enterprise PartSurfer website http www hpe com info partssurfer Item Description 1 Heatsink spare parts 2 Processor spare parts 3 DIMM spare parts 4 Media Module spare parts 5 PCI riser cage spare parts Table...

Page 21: ...ption Spare part number 1 7 GHz Intel Xeon B 3104 processor 85W 875709 001 1 7 GHz Intel Xeon B 3106 processor 85W 875710 001 1 8 GHz Intel Xeon S 4108 processor 85W 875712 001 2 1 GHz Intel Xeon S 4110 processor 85W 875711 001 2 6 GHz Intel Xeon S 4112 processor 85W 875714 001 2 2 GHz Intel Xeon S 4114 processor 85W 875713 001 2 1 GHz Intel Xeon S 4116 processor 85W 875716 001 2 4 GHz Intel Xeon ...

Page 22: ...or 150W 874729 001 2 0 GHz Intel Xeon P 8164 processor 150W 875729 001 DIMM spare parts Customer self repair on page 124 mandatory Description Spare part number 8GB 1Gx8 PC4 2666V R 850879 001 16GB 2Gx4 PC4 2666V R 850880 001 32GB 2Gx4 PC4 2666V R 850881 001 64GB 2Gx4 PC4 2666V L 850882 001 16GB 1Gx8 PC4 2666V R 868846 001 16GB 2Gx4 PC4 2666V R 872970 001 8GB 1Gx8 PC4 2666V R 872969 001 Media Modu...

Page 23: ...ly 866730 001 HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply 866793 001 HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply 866727 001 Fan spare parts Customer self repair on page 124 mandatory Description Spare part number Fan module 878537 001 System board assembly spare parts Customer self repair on page 124 optional Description Spare part number System board assembly ...

Page 24: ...SFF SAS SATA drive backplane 775401 001 Serial port spare parts Customer self repair on page 124 mandatory Description Spare part number Serial port 879778 001 Chassis Intrusion Detection switch spare parts Customer self repair on page 124 mandatory Description Spare part number Chassis Intrusion Detection switch 875570 001 HPE Trusted Platform Module 2 0 spare parts Customer self repair on page 1...

Page 25: ... Includes 8 SFF backplane to embedded SATA Mini SAS cable 8 SFF backplane to Smart Array controller Mini SAS cable 878328 001 2 SFF SAS SATA Mini SAS cable kit Includes 2 SFF SAS SATA backplane to embedded SATA Mini SAS cable 2 SFF SAS SATA backplane to Smart Array controller Mini SAS cable 878329 001 2 SFF NVMe backplane to FlexibleLOM NVMe riser cable 878330 001 2 SFF backplane power cable NOTE ...

Page 26: ...re removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum o...

Page 27: ... server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper air...

Page 28: ... refer to the RackSolutions com website Remove the server from the rack If the rack environment cabling configuration or the server location in the rack creates awkward conditions remove the server from the rack Remove the access panel Powering down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs IMPORTANT W...

Page 29: ...able management solution Procedure 1 Power down the server Powering down the server on page 28 2 Disconnect all peripheral cables and power cords 3 Loosen the front panel thumbscrews 4 Extend the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a co...

Page 30: ...emove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component Pr...

Page 31: ...e populated with either a component or a blank Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following Extend the server from the rack Remove the server from the rack 6 Remove the access panel 7 Remove the primary PCI riser...

Page 32: ...e the server unless all bays are populated with either a component or a blank Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following Extend the server from the rack Remove the server from the rack 6 Remove the access panel...

Page 33: ...thermal damage do not operate the server unless all bays are populated with either a component or a blank 2 Back up all server data 3 If installed remove the bezel 4 Power down the server 5 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remov...

Page 34: ...cted to the PCI riser cage 10 Remove any expansion boards installed in the PCI riser cage 11 Remove the PCI riser cage Removing the universal media bay blank Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available 34 Removal and replacement procedures ...

Page 35: ...l cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove the access panel 8 Remove the universal media bay blank Removing an expansion board Procedure 1 If installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Re...

Page 36: ...lowing Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the primary PCI riser cage 7 Remove the expansion board Slot 3 Slot 2 Slot 1 36 Removal and replacement procedures ...

Page 37: ... the bezel ears Procedure 1 If installed remove the bezel 2 Power down the server 3 Remove the server from the rack 4 Remove the rail a Extend the rail b Remove the rail from the server Removal and replacement procedures 37 ...

Page 38: ...5 Remove the screws and detach the left bezel ear 6 Remove the screws and detach right bezel ear 38 Removal and replacement procedures ...

Page 39: ...ve blank To replace the blank slide the blank into the bay until it locks into place Removing and replacing a hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Removal and replacement procedures 39 ...

Page 40: ... Removing and replacing an NVMe drive An NVMe SSD is a PCIe BUS device Devices attached to a PCIe bus cannot be removed without allowing the device and the bus to complete and cease signal traffic flow Procedure 1 Back up all server data on the drive 2 Determine the status of the drive from the drive LED definitions 3 Remove the drive a Push the Power button 40 Removal and replacement procedures ...

Page 41: ...have a Phillips No 1 screwdriver available Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Disconnect all peripheral cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove ...

Page 42: ...e Procedure 1 If installed remove the bezel 2 Power down the server 3 Release the power cord from the strain relief clip 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Remove the server from the rack 6 Place the server on a sturdy level surface 7 Remove the access panel 8 Remove the rail a Extend the rail 42 Removal and replacem...

Page 43: ...b Remove the rail from the server 9 Remove the non hot plug power supply Removal and replacement procedures 43 ...

Page 44: ... that you have a T 15 Torx screwdriver available Procedure 1 If the server is using a single power supply only remove all power from the server a Back up all server data b Power down the server c Disconnect all peripheral cables from the server 2 Remove the power supply a Release the power cord from the strain relief strap 44 Removal and replacement procedures ...

Page 45: ...b Disconnect the power cord from the power supply c Remove the power supply Removal and replacement procedures 45 ...

Page 46: ...erver unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Extend the server from the rack on page 29 3 Remove the access panel 4 Remove the fan CAUTION The fan does not have a fan guard Special attention is needed when removing or installing the fan to prevent finger injury 46 Removal and replacement procedures ...

Page 47: ...rver data 2 If installed remove the bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Disconnect all peripheral cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove the access panel 8 Remove the fan blank To replace the component reve...

Page 48: ...power cord from the power source b Disconnect each power cord from the server 5 Disconnect all peripheral cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove the access panel 8 If necessary disconnect any internal cables connected to the system board 9 Remove the primary PCI riser cage 10 Remove the FlexibleLOM To replace the co...

Page 49: ...server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Disconnect all peripheral cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove the access panel 8 Remove the primary PCI riser cage 9 Remove the two T 15 screws 10 Pull back the plastic retaining latch Remov...

Page 50: ...ving and replacing the serial port Prerequisites Before you perform this procedure make sure that you have a hex nut screwdriver available Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server 4 Remove all power 50 Removal and replacement procedures ...

Page 51: ...ral cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove the access panel 8 Remove the primary PCI riser cage 9 If installed remove the expansion board from slot 3 10 Remove the screws and then disconnect the cable Removal and replacement procedures 51 ...

Page 52: ...talled remove the bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Disconnect all peripheral cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove the access panel 8 Disconnect the optical drive cable from the system board 9 Remove th...

Page 53: ... Eight bay SFF drive model Remove the optical drive carrier from the server Remove the optical drive from the optical drive carrier Removal and replacement procedures 53 ...

Page 54: ...Procedure 1 If installed remove the bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Disconnect the cable from the SSD and remove the SSD from the server 54 Removal and replacement p...

Page 55: ...moving and replacing the 4 LFF front panel cable assemblies Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server Removal and replacement procedures 55 ...

Page 56: ...ect all peripheral cables from the server 6 Do one of the following Extend the server from the rack Remove the server from the rack 7 Remove the access panel 8 Disconnect the cable from its connections and remove the cable assembly Front I O and ambient thermal sensor cable USB 3 0 cable 56 Removal and replacement procedures ...

Page 57: ... and replacing the 8 SFF front panel cable assemblies Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server Removal and replacement procedures 57 ...

Page 58: ...module for the eight bay SFF drive model a Disconnect the front I O and ambient thermal sensor cable from the system board and ambient thermal sensor b Disconnect the iLO service port cable from the system board c Disconnect the USB 3 0 cable from the system board d Remove the front I O module NOTE If replacing the front I O module and ambient thermal sensor cable first remove both the iLO Service...

Page 59: ...f Remove the USB 3 0 cable g Remove the front I O and ambient thermal sensor cable Removal and replacement procedures 59 ...

Page 60: ...the bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Disconnect the cable and remove the switch 60 Removal and replacement procedures ...

Page 61: ...talled remove the bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove the right DIMM guard Removal and replacement procedures 61 ...

Page 62: ...ace the component reverse the removal procedure Removing and replacing a DIMM Prerequisites Before replacing memory read the memory configuration and population guidelines in the server user guide Procedure 1 If installed remove the bezel 2 Power down the server 3 Remove all power 62 Removal and replacement procedures ...

Page 63: ...val procedure Removing and replacing a storage controller Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 If installed remove the bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the ...

Page 64: ...om the controller Note the port numbers before disconnecting the cables 8 Remove the controller Smart Array type a modular controller Smart Array PCIe plug in controller To replace the component reverse the removal procedure System battery replacement 64 Removal and replacement procedures ...

Page 65: ...er If the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Removing and replacing the system battery Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Dis...

Page 66: ... is installed it might take up to two hours to charge Features requiring backup power are not enabled until the battery is fully charged Procedure 1 If installed remove the bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server fr...

Page 67: ...se the removal procedure Removing and replacing a processor heatsink assembly Procedure 1 Observe the following alerts CAUTION To avoid damage to the processor or system board only authorized personnel should attempt to replace or install the processor in this server Removal and replacement procedures 67 ...

Page 68: ...ts CAUTION When handling the heatsink always hold it along the top and bottom of the fins Holding it from the sides can damage the fins CAUTION Observe the label on the heatsink Tightening or loosening the screws in the wrong order can damage the heatsink 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do ...

Page 69: ...orm this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Back up all server data 2 If installed remove the bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Disconnect all peripheral cables from the server 6 Do one of the following Extend the server from the rack Remove ...

Page 70: ...11 Remove the Media Module 12 Remove the serial port 13 Remove the Smart Storage Battery and holder 14 Take note of port numbers and cables connections to risers and the system board 15 Disconnect and remove all cables that are connected to risers or the system board 16 Remove the rail a Extend the rail b Remove the rail from the server 70 Removal and replacement procedures ...

Page 71: ...dundant hot plug power supply 18 If installed remove the redundant hot plug power supply cage 19 Remove all DIMMs 20 Disconnect the Chassis Intrusion Detection switch cable and remove the DIMM guards 21 Remove the processor heatsink assembly 22 Remove the system board Removal and replacement procedures 71 ...

Page 72: ...rd 3 Install the access panel 4 Install the power supplies 5 Power up the server 6 Re enter the server serial number and product ID Re entering the server serial number and product ID After you replace the system board the server serial number and the product ID must be configured 72 Removal and replacement procedures ...

Page 73: ...ified only by qualified personnel This value must match the product ID located on the chassis 7 Type the product ID and press Enter 8 Press F10 to save the configuration The procedure is complete Removing and replacing the 4 bay LFF drive backplane Prerequisites Flat headed screwdriver Procedure 1 If installed remove the bezel 2 Power down the server 3 Remove all power a Disconnect each power cord...

Page 74: ...el 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove all SFF drives 7 Disconnect all cables from 8 bay SFF drive backplane 8 Remove the drive backplane 74 Removal and replacement pro...

Page 75: ...Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove all SFF drives from the cage 7 Disconnect the cables from the backplane 8 Remove the drive cage Removal and replacement procedures 75 ...

Page 76: ...nt reverse the removal procedure Removing and replacing the 2 bay NVMe drive backplane Prerequisites Flat head screwdriver T 10 Torx screwdriver Procedure 1 If installed remove the bezel 2 Power down the server 3 Remove all power 76 Removal and replacement procedures ...

Page 77: ...o one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove all installed NVMe drives 7 Disconnect the cables from the NVMe drive backplane 8 Remove the drive cage 9 Remove the NVMe drive backplane Removal and replacement procedures 77 ...

Page 78: ...t CAUTION If the TPM is removed from the original server and powered up on a different server data stored in the TPM including keys will be erased If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board 78 Removal and replacement procedures ...

Page 79: ...ntenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To acc...

Page 80: ...cure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that provides a preboot environment for running scripts and tools Boot support for option cards that only support a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations U...

Page 81: ...nd operating systems with boot loaders must have an appropriate digital signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see http www hpe com servers ossupport You can customize the certificates embedded in the UEFI BIOS by adding ...

Page 82: ...edia and Hewlett Packard Enterprise branded versions of OS software Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant SPP SPP is a comprehensive systems software and firmware solution for ProLiant servers server blades their enclosures and HPE Synergy compute modules These components are preloaded with a basic set of...

Page 83: ...mends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty HPE support services or Hewlett Packard Enterprise contractual support agreement Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event...

Page 84: ...lligent Provisioning or as a standalone bootable ISO image and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server in an offline environment obtain the latest version of HPE SSA through Service Pack for ProLiant before performing configuration procedures Using one of multiple methods you can run HPE SSA before launching the host operating system In ...

Page 85: ...erial number iLO information pull tab 3 iLO Service Port 4 USB 3 0 port 5 Low profile LFF hot plug drives Eight bay SFF drive model with optical drive Item Description 1 Serial number iLO information pull tab 2 Optical drive optional 3 Front USB 3 0 port 4 iLO Service Port 5 SFF SmartDrives Component identification 85 ...

Page 86: ... pull tab is double sided One side shows the server serial number and the QR code labels The other side shows the default iLO account information Use a mobile device to scan the QR code label to display the server mobile product page http www hpe com qref dl160gen10 This page contains links to server setup information spare part numbers QuickSpecs troubleshooting resources and other useful product...

Page 87: ...nd System critical If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status 4 Power On Standby button and system power LED Solid green System on Flashing green 1 flash per second Performing power on sequence Solid amber System in standby Off No power present If the system power LED is off verify the following conditions The facili...

Page 88: ...ent or firmware upgrade in progress 4 flashes per second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated 2 NIC status LED Solid green Link to network Flashing green 1 flash per second Network active Off No network activity Table Continued 88 Component identification ...

Page 89: ...present The power supply is installed and is working correctly The power cord is attached and is connected to a power source The front I O cable is connected When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs on page 89 Power fault LEDs The following table provides a list of power fault LEDs and the subsystems that a...

Page 90: ...riser for processor 2 optional 4 Standard power supply non hot plug 5 Flexible Slot power supply 1 hot plug 6 Flexible Slot power supply 2 hot plug 7 Serial port optional 8 NIC ports 1 2 1Gb 9 VGA port 10 iLO Management Port 11 USB 3 0 ports 12 Media Module optional NIC ports 3 4 90 Component identification ...

Page 91: ...second iLO manual reboot sequence in progress Off Deactivated 2 NIC link LED Solid green Link exits Off No network link 3 NIC status LED Solid green Link to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error ...

Page 92: ...8 8 4 1 Ethernet NIC cards 10 GB or higher 4 Smart Array PCIe plug in controller M 2 SSD enablement board 3 PCIe 3 0 HL HH3 x16 16 8 4 1 Four port 1 GB NIC card2 Ethernet NIC cards 10 GB or higher 4 M 2 SSD enablement board 1 HL FH Half length full height 2 This server supports a maximum of two four port 1 GB NIC cards 3 HL HH Half length half height 4 This server supports only one Ethernet NIC ca...

Page 93: ...er constant development For the latest information see the PCI SIG website 2 Physical connector link width PCIe devices communicate through a logical connection called an interconnect or link At the physical level a link is composed of one or more lanes The number of lanes is written with an prefix with 16 being the largest size in common use 1 2 4 8 16 3 Negotiable link width These numbers corres...

Page 94: ...controller connector 5 Primary PCIe riser connector for processor 1 6 TPM connector 7 Serial port connector 8 iLO Service Port connector 9 microSD card slot1 10 System maintenance switch 11 Media Module connector 12 Mini SAS Port 1 13 Mini SAS Port 2 14 Mini SAS Port 3 15 SATA Port 4 16 Front USB 3 0 connector Table Continued 94 Component identification ...

Page 95: ...wer connector 33 Non hot plug power supply connector 1 If the memory card connected to the microSD slot is not visible in Windows Device Manager in the menu bar click View Show hidden device System maintenance switch descriptions Position Default Function S11 Off Off iLO security is enabled On iLO security is disabled S2 Off Reserved S3 Off Reserved S4 Off Reserved S51 Off Off Power on password is...

Page 96: ...ration settings to their manufacturing defaults 3 When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some configurations cannot be restored For more information see Secure Boot on page 81 Processor heatsink and socket components Item Description 1 Heatsink nuts 2 Processor carrier 3 Pin 1 indicator1 4 Heatsink latch 5 Alignment post 1 Symbol also on ...

Page 97: ...umbering Four bay LFF drive model Slim SSD numbering Four bay LFF drive model only The server detects Slim SSDs as being installed in Box 0 Eight bay SFF drive model with optical drive Component identification 97 ...

Page 98: ...plication Flashing amber blue 1 flash per second The drive has failed or a predictive failure alert has been received for this drive it also has been identified by a management application Flashing amber 1 flash per second A predictive failure alert has been received for this drive Replace the drive as soon as possible 2 Online Activity Solid green The drive is online and has no activity Flashing ...

Page 99: ...definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the driv...

Page 100: ...bus device A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal traffic flow CAUTION Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing The Do not remove LED flashes to indicate that the device is still in use Removing the NVMe SSD before the device has completed and ceased signal traffic flow can c...

Page 101: ...t configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller 4 Do not remove Solid white Do not remove the drive The drive must be ejected from the PCIe bus prior to removal Flashing white The drive ejection request is pending Off The drive has been ejected 5 Power Solid green Do not remove the drive The drive must be ejected f...

Page 102: ...ove Press to open the release lever 2 Power Press to request PCIe ejection Removal request can be denied by the RAID controller one or more of the logical drives could fail Operating system Fan locations 102 Component identification ...

Page 103: ...ce to verify the length of the cable Use the internal cable management features to properly route and secure the cables When routing cables be sure that the cables are not in a position where they can be pinched or crimped Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sh...

Page 104: ...d to use the removed cables later label and store them for future use Four bay LFF drive model cabling Four bay LFF drive backplane cabling Connected to the system board Cable Color Description Orange Mini SAS cable Blue Drive backplane power cable Connected to a type a modular Smart Array controller 104 Cabling ...

Page 105: ...r Description Orange Mini SAS cable Blue Drive backplane power cable Connected to a type p plug in Smart Array controller Cable Color Description Orange Mini SAS cable Blue Drive backplane power cable Cabling 105 ...

Page 106: ... Orange Slim SSD SATA cable Blue Slim SSD power cable Amber Drive backplane power cable Optical drive cabling Cable Color Description Orange Optical drive SATA cable Blue Optical drive power cable Amber Drive backplane power cable 106 Cabling ...

Page 107: ...Front I O and thermal ambient sensor cabling USB 3 0 cabling Cabling 107 ...

Page 108: ... SFF drive model cabling Eight bay SFF drive backplane cabling Connected to the system board Cable Color Description Orange Mini SAS cable Blue Drive backplane power cable Connected to a type a modular Smart Array controller 108 Cabling ...

Page 109: ...r Description Orange Mini SAS cable Blue Drive backplane power cable Connected to a type p plug in Smart Array controller Cable Color Description Orange Mini SAS cable Blue Drive backplane power cable Cabling 109 ...

Page 110: ...ble Color Description Orange 2 SFF SAS SATA cable Blue 2 SFF to 8 SFF backplane power cable Two bay NVMe drive cage cabling Cable Color Description Orange 2 SFF FlexibleLOM NVMe riser cable Blue 2 SFF to 8 SFF backplane power cable 110 Cabling ...

Page 111: ...Optical drive cabling Cable Color Description Orange Optical drive SATA cable Blue Optical drive power cable Amber Drive backplane power cable Front I O and thermal ambient sensor cabling Cabling 111 ...

Page 112: ...USB 3 0 cabling iLO Service Port cabling M 2 SATA SSD cabling 40mm SATA cables are for slot 1 180mm SATA cables are for slot 2 and 3 Slot 1 112 Cabling ...

Page 113: ...Slot 2 Slot 3 Cabling 113 ...

Page 114: ...Controller backup power cabling Serial port cabling NOTE Cabling is the same for both LFF and SFF configurations 114 Cabling ...

Page 115: ...Non hot plug power supply cabling NOTE Cabling is the same for both LFF and SFF configurations Smart Storage Battery cabling NOTE Cabling is the same for both LFF and SFF configurations Cabling 115 ...

Page 116: ...Chassis Intrusion Detection switch cabling NOTE Cabling is the same for both LFF and SFF configurations 116 Cabling ...

Page 117: ... to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3050 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per every 125 m 1 8 F per every 410 ft above 900 m 2953 ft to a maximum of 3050 m 10 000 ft The approved hardware configurations for this system are listed on th...

Page 118: ... current 5 8 A at 100 VAC 2 3 A at 240 VAC 2 7 A at 240 VDC for China only Maximum rated input power 578 W at 100 VAC 557 W at 240 VAC BTUs per hour 1953 at 100 VAC 1882 at 240 VAC Power supply output Rated steady state power 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 500W Fl...

Page 119: ...C input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated i...

Page 120: ...ication Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 4 35 A at 200 VAC 3 62 A at 240 VAC 3 62 A at 240 VDC for China only Maximum rated input power 851 W at 200 VAC 848 W at 240 VAC 848 W at 240 VDC for China only BTUs per hour 2905 at 200 VAC 2893 at 240 VAC 2893 at 240 VDC...

Page 121: ...ed input current 4 4 A at 200 VAC 3 1 A at 277 VAC 2 3 A at 380 VDC Maximum rated input power 869 W at 200 VAC 865 W at 230 VAC 861 W at 277 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power 800 W at 200 VAC to 277 VAC input Specifications 121 ...

Page 122: ...nowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers For additional general support websites see Support and other resources Product websites HPE ProLiant DL160 Gen10 support page http www hpe com support dl160gen10 HPE ProLiant DL160 Gen10 documents http www hpe com info dl160gen10 docs 122 Websites ...

Page 123: ...mponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloa...

Page 124: ...on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive ...

Page 125: ...nfo reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com info environment Documentation feedback Hewlett Packard Enterprise is committed to providing documen...

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