3-10
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the issue, or if the
other flowcharts do not fix the issue, use the following flowchart.
Start
General Diagnosis
Gather important symptom
information for use in
troubleshooting the issue
Is the system
responding?
Go to POST
issues
flowchart
Reseat any devices that may
have come loose during
shipping and reboot the server.
Is the a newly
installed server?
Has server worked
previously?
Does the
condition still
exist?
Reseat any
components that may
have come loose
dunning shipping and
reboot the server
Restore default
system settings
Does condition
still exist?
Review the IPMI
event log and server
LEDs for errors.
Does condition
still exist?
Is server
receiving power?
Were
options added or was the
configuration changed
recently?
Download the latest
software and firmware
Does the
condition still
exist?
Isolate what wAs changed. Verify it
was installed correctly. Restore server
to the last known working state or
original shipped configuration.
Does the
condition still
exist?
Does the
condition still
exist?
Add one part at a time back to
configuration to isolate faulty component.
Break server down to
minimal configuration
Does the
condition still
exist?
Before contacting support, gather
important symptom information for use in
troubleshooting the issue.
Contact support
End
Go to power
on issue or
POST issues
flowchart
Are POST error
messages displayed?
Go to POST
issues
flowchart
Go to
Server fault
indications
flowchart
No
Yes
No
No
No
No
No
No
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes