HPE Cloudline CL2100 Gen10 Troubleshooting Manual Download Page 28 | Manualshive

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3-6

Logical drive issue flowchart

Symptoms



Logical drive errors are displayed during POST or in one of the logs.



The logical drives associated with an array controller are not visible during POST.

Cause



The controller is not in RAID mode.



The drives or cables are not seated properly.



The associated physical drives are not available.



Logical drives are configured.

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Summary of Contents for Cloudline CL2100 Gen10

Page 1: ...guide describes identification and maintenance procedures and specifications and requirements for hardware components and software Hewlett Packard Enterprise assumes you are qualified in the servicing...

Page 2: ...ewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the Hewlett Packard Enterprise website Hewl...

Page 3: ...EMORY_INIT 0x21 reserved for OEM use 0x22 0x2F reserved for AML use 0x30 PEI_MEMORY_INSTALLED 0x31 PEI_CPU_INIT 0x32 PEI_CPU_CACHE_INIT 0x33 PEI_CPU_BSP_SELECT 0x34 PEI_CPU_AP_INIT 0x35 PEI_CPU_SMM_IN...

Page 4: ...2 reserved for SB 0x73 0x77 DXE_ACPI_INIT 0x78 DXE_CSM_INIT 0x79 reserved for AMI use 0x7A 0x7F reserved for OEM use 0x80 0x8F DXE_BDS_STARTED 0x90 DXE_BDS_CONNECT_DRIVERS 0x91 DXE_PCI_BUS_BEGIN 0x92...

Page 5: ...UAL_ADDRESS_MAP_END 0xB1 DXE_LEGACY_OPROM_INIT 0xB2 DXE_RESET_SYSTEM 0xB3 DXE_USB_HOTPLUG 0xB4 DXE_PCI_BUS_HOTPLUG 0xB5 DXE_NVRAM_CLEANUP 0xB6 DXE_CONFIGURATION_RESET 0xB7 reserved for AMI use 0xB8 0x...

Page 6: ...I use 0xFB 0xFF S3 Resume PEI_MEMORY_S3_RESUME_FAILED 0xE8 PEI_S3_RESUME_PPI_NOT_FOUND 0xE9 PEI_S3_BOOT_SCRIPT_ERROR 0xEA PEI_S3_OS_WAKE_ERROR 0xEB reserved for AMI use 0xEC 0xEF DXE_STATUS_CODE DXE_C...

Page 7: ...3 DXE Core Firmware Volume was not found 4 Recovery failed 4 S3 Resume failed 7 Reset PPI is not available 1 2 2DEX Beep Codes of Beeps Description 1 Invalid password 4 Some of the Architectural Prot...

Page 8: ...abel on the server After entering the username and password click on the Sign me in button 2 1 2If the password is forgotten a new one can be generated by clicking on I forgot my password 2 1 3If the...

Page 9: ...2 1 4Click on Change adapter settings 2 1 5Double click local area network connection item 2 1 6Click Properties item...

Page 10: ...ol Version 4 TCP IPv4 item 2 1 8Select Use the following IP address and enter a static IP address and subnet mask This address should be from the same network and segment as the client PC network sett...

Page 11: ...server BMC LAN port and the client PC LAN port CL2100 Gen10 Server CL2200 Gen10 Server 2 1 10 Power on the system and press Del key to enter BIOS Setup Utility Go to the Server Mgmt tab and select BMC...

Page 12: ...2 1 11 Press the Enter key to configuration address source and change to Static option...

Page 13: ...ter the IP Address Next select subnet mask option add enter the subset mask address Static IP example 2 1 13 After entering the static IP and subnet mask addresses press the F10 key select Yes and pre...

Page 14: ...urity certificate webpage Click on Continue to this website not recommended Afterwards you will see the IPMI logon webpage This will allow you to link to the BMC web UI 2 1 15 Login to the Management...

Page 15: ...ork Interface Configuration To change from DHCP to static IP please click on Settings Network Settings Network IP Settings Disable IPv4 DHCP Enter IPv4 Address IPv4 Subnet and IPv4 Gateway for static...

Page 16: ...ect Firmware Image click Browse button 2 1 18 Sensor To check the server health status click on Sensor The Sensor Reading webpage will appear 2 1 19 To find out the CPU temperature click on CPU0_TEMP...

Page 17: ...2 1 20 Remote Access Click on Remote Control and click on Launch KVM...

Page 18: ...s an abnormal state When the log matches a predefined alert the server system will send out a notification To determine what the abnormal state is click on Logs Reports and select IPMI Event Log Examp...

Page 19: ...the server health status If the server is in good health the Sensor Monitoring status bar will report all sensors are good now 2 2 3To download the event log for analysis click on IPMI Event Log in t...

Page 20: ...displayed during POST Are logical drives not shown or are errors displayed during POST Does the server boot to the OS Does the server have insight Management Agent fault or LED fault indication Go to...

Page 21: ...iagnosis flowchart provides a generic approach to troubleshooting a server from a remote location Use WebUI to troubleshooting Does the condition still exist End Start Remote Troubleshooting Contact S...

Page 22: ...n their status see Chapter 1 System Appearance Symptoms The server does not power on The system power button LED is off or Blinking Green Cause Improperly seated or faulty power supply Loose or faulty...

Page 23: ...er source Install PSU Check for loost power cables Install power cable and PSU again Check for loose internal cables Install internal cables again Replace the power supply Does the condition still exi...

Page 24: ...s The server does not complete POST The server completes POST with errors Cause Improperly populated memory Outdated firmware on adapter options Unsupported adapter Improperly seated or faulty interna...

Page 25: ...iew the post code on Chapter 2 BIOS POST Beep Code Check and solve error message End Check IPMI event log using webUI and follow instructions Does the condition still exist End Check for cable loose c...

Page 26: ...e issue flowchart Symptoms A drive is not available Drive errors are displayed during POST in the logs Cause The drive is faulty The firmware is outdated The drive does not match other drives in the s...

Page 27: ...still exist Is the drive failure permanent Replace the drive Does the condition still exist Does the drive match other drive in the configuration Replace the drive with a drive that is supported by th...

Page 28: ...ring POST or in one of the logs The logical drives associated with an array controller are not visible during POST Cause The controller is not in RAID mode The drives or cables are not seated properly...

Page 29: ...ted individually via the HBA Reseat drives and controller cables Are associated physical drives now Go to Physical drive issues Configure logical drives when physical drives are available Does the con...

Page 30: ...lled on the Intended boot target Check for loose connections Does condition still exist If the controller will host the Boot device Ensure the Device is Configured And set as a boot device Does Condit...

Page 31: ...ult event is reported by BMC Cause Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System over temperature over voltage condition or over...

Page 32: ...t log Does condition still exist End No Blinking Green Blinking Amber Solid Amber Off CPU disable and DIMM disable Non critical condition R PSU fail AC LOST Event log full drive fault Critical conditi...

Page 33: ...e NIC are not working Cause The firmware or drivers are outdated mismatched or faulty The NIC or cable is not seated properly The NIC the cable or other hardware is faulty The hardware components are...

Page 34: ...s are correct for the hardware Make updates as required Update firmware drivers to the most recent supported version Reinstall the previous firmware or driver version End Does condition still exist Do...

Page 35: ...connected properly Does condition still exist Verify that all SFP Cables connectors are operating properly Replace components that are damaged Does condition still exist Verify that no hardware Compa...

Page 36: ...rver LEDs for errors Does condition still exist Is server receiving power Were options added or was the configuration changed recently Download the latest software and firmware Does the condition stil...

Page 37: ...ss the Power button to be sure it is on If the server has a Power button that returns to its original position after being pressed be sure you press the switch firmly Be sure no loose connections exis...

Page 38: ...tem has enough power particularly if you recently added hardware such as drives Remove the newly added component and if the issue is no longer present then additional power supplies are required If ru...

Page 39: ...set correctly Be sure all boards are properly installed in the server Uninstall the new hardware 4 2 2Unknown issue Action Check the server LEDs to see if any statuses indicate the source of the issu...

Page 40: ...ot need additional power to operate For more information see the device documentation 4 3 Internal system issue 4 3 1Drive issue Drives are failed Action Be sure no loose connections exist Check to se...

Page 41: ...ame or larger capacity than the original drive When using an array controller be sure the drive is configured in an array Be sure that the correct controller drivers are installed and that the control...

Page 42: ...llation does not recognize the RAID Controller drivers Action Manually install the RAID Controller drivers For more information see the controller documentation Data failure or disk errors on a server...

Page 43: ...peratures tab and verify the temperature readings for each location on the Temperatures tab If a hot spot is located then check the airflow path for blockage by cables and other material A hot spot is...

Page 44: ...is an issue with the fan Action In the BMC WebUI navigate to the Sensor page Click the Fans tab Verify the fan status and fan speed Fan speeds greater than 60 are expected to be loud If the fan is ru...

Page 45: ...version Reseat the DIMM Replace the DIMM Server is out of memory Symptom The server is out of memory A POST error message or an IML message is displayed Cause The memory is not configured properly An...

Page 46: ...re exceeded for the server The processor is not supported on the server The memory is not installed or seated properly Action Be sure the memory is the correct type for the server Be sure the memory i...

Page 47: ...y error threshold exceeded Symptom Performance is degraded The System Status LED is amber ECC errors occur with no other symptoms Cause The DIMM is not installed or seated properly The DIMM has failed...

Page 48: ...issue is resolved after you restart the server the original processor failed If the server has multiple processors installed test each processor A Remove all but one processor from the server Replace...

Page 49: ...y components recently added Power down and remove all power from the server Remove the system battery for 10 minutes Reinstall the battery and power on the server Gather necessary information and cont...

Page 50: ...OM or DVD drive first Be sure no loose connections exist Be sure the media from which you are attempting to boot is not damaged and is a bootable USB CD ROM or DVD drive Be sure legacy support for a U...

Page 51: ...riginal cables are faulty Be sure the correct current driver is installed 4 3 10 Graphics and Video adapter issue Troubleshooting general graphics and video adapter issue Cause The graphics or video a...

Page 52: ...nitor directly to the server to be sure the KVM switch has not failed B For tower model servers check the cable connection from the monitor to the server and then from the server to the power outlet P...

Page 53: ...or and any KVM switch are compatible with the VGA output of the server Be sure that the VGA cable is not damaged Replace the cable with a known working cable Slow moving horizontal lines are displayed...

Page 54: ...controller or OCP LAN card issue Network controller or OCP LAN card is installed but not working Symptom The network controller or OCP LAN card is not working Action Check the network controller or O...

Page 55: ...e Be sure the correct network driver is installed for the controller and that the driver file is not corrupted Reinstall the driver Be sure no loose connections exist Be sure the network cable is work...

Page 56: ...llow the information provided in the error log For more information see the operating system documentation 5 1 3Issues occur after the installation of a service pack Symptom Issues occur after the ins...

Page 57: ...to this point Be sure you have two good backups before you start Test the backups using a backup utility Check the operating system and application software resources to be sure you have the latest in...

Page 58: ...ter the system software is changed Symptom Errors occur after the system software is changed Action Change the settings back to the original configuration If more than one setting was changed change t...

Page 59: ...and correct the cause of connection failure 2 Restart the process Failure occurs during BIOS or BMC Firmware flash Symptom The server will not start Cause The flash cannot be interrupted during BIOS...

Page 60: ...oller The controller boot order is not set properly RAID containing multiple logical drives might require the boot logical drive to be selected under Option ROM Action For BIOS flash process fail caus...

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