HP Workstation xw4100 Service And Technical Reference Manual Download Page 98

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hp workstation xw4100 service and technical reference guide

system diagnostics and troubleshooting

5.6 troubleshooting scenarios and solutions

This section presents an extensive overview of various troubleshooting scenarios and includes
possible solutions for each.

5.6.1 solving minor problems

solving minor problems

problem

cause

possible solution

Workstation appears
locked up and will not
turn off when the power
button is pressed.

Software control of the
power switch is not
functional.

1. Press and hold the power button

for at least four seconds until the
workstation turns off.

2. Disconnect electrical plug from

outlet.

Workstation will not
respond to USB
keyboard or mouse.

Workstation is in
standby

mode.

Press the power button to resume from
standby mode.

When attempting to resume from standby mode, do not hold down the power button for more than

four seconds. Otherwise, the workstation will shut down and you will lose your data.

Workstation date and
time display is incorrect.

RTC (real-time clock)
battery may need to be
replaced.

1. Reset the date and time under

Control Panel.

2. Replace the RTC battery.

Workstation appears to
pause periodically.

Network driver is loaded
and no network
connection is established.

Establish a network connection, or use
Computer Setup or Microsoft Windows
Device Manager to disable the network
controller.

Cursor will not move
using the arrow keys on
the keypad.

The

Num Lock

key

may be on.

Press the

Num Lock

key. The

Num

Lock

key can be disabled (or enabled)

in Computer Setup.

Cannot remove hood
cover.

Solenoid hood cover lock,
featured on some
workstations, is locked.

1. Unlock the solenoid hood cover lock

using Computer Setup.

2. Use the hood cover FailSafe Key in

case of forgotten password, power
loss, or workstation malfunction.

Poor performance is
experienced.

Processor is hot.

1. Ensure airflow to the workstation is

not blocked.

2. Ensure the fans are connected and

working properly (some fans only
operate when needed).

3. Ensure the processor heatsink is

installed properly.

Hard drive is full.

Transfer data from the hard drive to
create more space on the hard drive.

Summary of Contents for Workstation xw4100

Page 1: ...Part Number 326428 001 Spares Part Number 337256 001 Second Edition october 2003 This guide provides important information that is useful for maintaining and servicing your workstation It provides software and hardware installation and troubleshooting information as well ...

Page 2: ...nformation in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an addition...

Page 3: ...000 Professional 2 1 installing or upgrading device drivers 2 1 creating an emergency repair diskette 2 2 using the emergency repair diskette 2 2 2 1 2 Microsoft Windows XP Professional 2 2 installing or upgrading device drivers 2 2 creating a restore diskette 2 2 2 1 3 Red Hat Linux 2 3 upgrading device drivers 2 3 2 1 4 hp software 2 3 2 2 restoring the operating system 2 4 2 2 1 Microsoft Windo...

Page 4: ...and recovery 3 30 Drive Protection System 3 31 Ultra ATA Integrity Monitoring 3 31 ECC fault prediction and prefailure warranty 3 31 surge tolerant power supply 3 31 thermal sensor 3 31 3 3 Configuration Record 3 32 3 3 1 installing Configuration Record 3 32 3 3 2 running Configuration Record 3 32 4 removal and replacement procedures 4 1 service considerations 4 1 4 1 1 warnings and safety precaut...

Page 5: ... minitower position 4 21 4 3 21 optical drive desktop position 4 23 4 3 22 diskette drive 4 25 4 3 23 hard drive 4 25 IDE hard drive performance 4 26 4 3 24 system board 4 26 5 system diagnostics and troubleshooting 5 1 E Support 5 1 5 2 preliminary troubleshooting checklist 5 1 5 3 Diagnostics for Windows 5 2 5 3 1 detecting Diagnostics for Windows 5 2 5 3 2 installing Diagnostics for Windows 5 2...

Page 6: ...5 6 12 solving memory problems 5 38 5 6 13 solving processor problems 5 39 5 6 14 solving CD ROM and DVD problems 5 39 5 6 15 solving DiskOnKey problems 5 40 5 6 16 solving Internet access problems 5 41 5 7 Power On Self Test POST and error messages 5 43 5 8 Remote Diagnostics Enabling Agent 5 50 5 8 1 installing or upgrading Remote Diagnostics Enabling Agent 5 50 5 8 2 running the Remote Diagnost...

Page 7: ... 1 mouse E 1 Ethernet RJ 45 E 1 parallel interface E 2 serial interface E 2 USB E 2 microphone E 3 headphone E 3 line in audio E 3 line out audio E 3 Ultra SCSI E 4 SATA E 4 monitor E 5 ATA ATAPI IDE standard drive cable E 5 accelerated graphics port AGP E 6 20 pin power E 7 4 pin power for CPU E 7 F power cord set requirements G routine care general cleaning safety precautions G 1 cleaning the wo...

Page 8: ... I 6 no video part 1 I 6 no video part 2 I 7 no video part 3 I 8 error messages I 9 error messages part 1 I 9 error messages part 2 I 10 error messages part 3 I 11 no OS loading I 12 no OS loading from hard drive I 13 no OS loading from hard drive part 1 I 13 no OS loading from hard drive part 2 I 14 no OS loading from hard drive part 3 I 15 no OS loading from diskette drive I 16 no OS loading fro...

Page 9: ...gurations may vary depending on the configuration that was purchased front panel components 1 Optical Drive optional 6 Diskette Eject Button q USB Universal Serial Bus Ports 2 Optical Drive Activity Lights 7 Optical Drive Eject Button w Headphone Connector 3 5 25 inch drive bays 8 Power On Light e Microphone Connector 4 Diskette Drive optional 9 Power Button r IEEE 1394 Connector 5 Diskette Drive ...

Page 10: ...ptional 3 PS 2 Keyboard Connector purple 9 Audio Line In Connector light blue 4 Serial Connector teal RJ 45 Network Connector 5 Universal Serial Bus USB q Parallel Connector burgundy 6 Microphone Connector pink w PS 2 Mouse Connector green NOTE The rear panel connectors are labeled with industry standard icons to assist you in connecting your peripheral devices Also industry standard colors are us...

Page 11: ...r connector u Diskette drive connector 5 Auxiliary audio input connector i Main power connector 6 Front audio connector o Primary IDE connector 7 CD audio input connector p Front USB connector 8 PCI sockets 5 a Battery 9 AGP socket s Hood lock connector Chassis fan connector d CMOS reset button q Processor socket heatsink f Serial ATA connectors 2 w Processor heatsink fan connector g Hood sensor c...

Page 12: ...al number labels and a certificate of authentication COA label The serial number labels 1 are located on the top in a minitower configuration of the unit and on the rear panel Keep this number available when contacting customer service for assistance The COA label 2 is located on the top panel in a minitower configuration serial number and COA label locations ...

Page 13: ... output that can be supported on all slots PCI and AGP is 65W NOTE For hardware specifications of other system components such as graphics cards or optical drives visit the Web site of the specific manufacturer weight 16 kg 35 lb tower dimensions H x W x D 45 0 x 16 8 x 45 6 cm 17 7 x 6 6 x 17 9 in power supply input current 3 6 A 115 VAC 1 8 A 230 VAC line frequency 50 to 60 Hz maximum rated powe...

Page 14: ...1 3 1 LED color definitions An LED light exists on the front panel of your workstation The following table describes what each color signifies 1 3 2 Energy Star compliance HP products purchased with the Energy Star configuration are compliant with the U S Environmental Protection Agency EPA Energy Star Computers Program The EPA Energy Star configuration does not imply endorsement by the EPA As an ...

Page 15: ...benefit from the Hyper Threading Technology To see if Hyper Threading Technology can benefit you test your system by turning the feature on Computer Setup F10 can be used to turn this feature on To do this run F10 Setup during boot up and select Advanced Device Options Hyper Threading and enable the Hyper Threading Technology NOTE If your workstation does not support Hyper Threading Technology the...

Page 16: ...able in PDF on the CD Provides safety and regulatory information that ensures compliance with U S Canadian and various international regulations The following links can also be accessed for additional information For information about this and other HP products www hp com For information about the Microsoft Windows operating system www microsoft com For information about the Linux operating system...

Page 17: ...ation process you are prompted to select the appropriate language for the operating system Read and follow the instructions that appear on the screen to complete the installation During this process do not turn off your workstation unless you are directed to do so For complete operating system installation and configuration instructions refer to the operating system documentation that was provided...

Page 18: ...the operating system After selecting the language read and follow the instructions on the screen to complete the installation of the operating system This takes approximately 10 minutes depending on the system hardware configuration During the process do not turn off your workstation unless you are directed to do so installing or upgrading device drivers To install hardware devices such as a print...

Page 19: ...cess continues its execution after the screen returns NOTE In the Time Time Zone tab of the Linux Setup Tool utility the Time Zone Region must be selected first and then the City before clicking the Save Exit button upgrading device drivers Should you ever have to upgrade a Linux device driver visit the HP Web site at http www hp com go workstationsupport You can also visit Red Hat s Web site at w...

Page 20: ...with the workstation Carefully read and follow the instructions provided with the Restore Plus CD 2 2 2 Red Hat Linux Should a recovery of the OS or software be required insert the hp workstations Red Hat Linux with hp additions Binary Disk 1 3 CD and follow the prompts on the screen to successfully complete the recovery process 2 3 protecting the software To protect software from loss or damage y...

Page 21: ...tings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives diskette drives optical drives or LS 120 drives Configure the boot priority of IDE ATA and SCSI hard drive controllers Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set your sy...

Page 22: ...ing Computer Setup F10 Computer Setup can be accessed only by turning on the workstation or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart the Computer 2 Press the F10 key as soon as the monitor light turns green NOTE If you do not press the F10 key at the approp...

Page 23: ...xit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration and exits Computer Setup Storage Device Configuration Lists all installed non SCSI storage devices NOTE SCSI storage drives will not be listed in Computer Setup F10 When a device is selected detailed information and options are displayed The following options may be presented...

Page 24: ...d drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 These fields are only visible and changeable when the drive translation mode is set to User Multisector Transfers IDE disks only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled...

Page 25: ...row SCSI drive to terminate the external SCSI channel Boot Order Allows you to specify the order in which attached peripheral devices such as a diskette drive hard drive optical drive or network interface card are checked for bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source NOTE MS DOS driv...

Page 26: ...rity When enabled the BIOS rejects all requests to write to the MBR on the current bootable disk Each time the workstation is powered on or rebooted the BIOS compares the MBR of the bootable disk to the previously saved MBR If changes are detected you are given the option of saving the MBR on the current bootable disk restoring the previously saved MBR or disabling MBR security You must know the s...

Page 27: ...Device Security Enables disables serial ports A and B parallel port front USB ports all USB ports system audio network controllers some models and SCSI controllers some models Network Service Boot Enables disables the workstation s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must reside on the PCI bus or be embe...

Page 28: ...ervice Boot during POST Disabling this feature prevents the text from being displayed but pressing F12 will still force the system to attempt booting from the network Option ROM prompt enable disable Enabling this feature will cause the system to display a message before loading options ROMs Remote wakeup boot source remote server local hard drive After Power Loss off on After power loss if you co...

Page 29: ...n ROM space Onboard Devices Allows you to set resources for or disable onboard system devices serial port parallel port or diskette controller PCI Devices Lists currently installed PCI devices and their IRQ settings Allows you to reconfigure IRQ settings for these devices or to disable them entirely These settings have no effect under an APIC based operating system Bus Options Allows you to enable...

Page 30: ...Video REPOST enable disable This feature reruns the video option ROM on a boot from the S3 state ACPI S3 Hard Disk Reset enable disable Resets the hard disk on a boot from the S3 sleep state ACPI S3 PS2 Mouse Wakeup enable disable Allows the mouse to wake the system from the S3 sleep state AGP Aperture size Allows you to specify the amount of system memory reserved for use by your graphics control...

Page 31: ... corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited The F10 option allows you to disable the downloading of the embedded NIC option ROM giving more DCH space for other PCI cards which may need option ROM space The default setting for the NIC option ROM is enabled PCI VGA Configuration Dis...

Page 32: ... software image with a customized set of system and application software There are several methods for deploying a customized software image They include Installing additional software applications after unbundling the preinstalled software image Using software deployment tools such as Microsoft MS Batch or NT Distribution Share NTDS or Altiris eXpress to replace the preinstalled software with a c...

Page 33: ...across one or more networked client PCs with an interface as simple to use as Windows Explorer Altiris eXpress supports Intel s Wired for Management and Preboot Execution Environment PXE Using Altiris eXpress and the Remote System Installation features of the workstation there is no need for the system administrator to visit each new PC individually to deploy the software image Altiris eXpress is ...

Page 34: ...ore information on SSM visit the HP Web site at www hp com Remote Management Setup Utilities The Remote Management Setup Utilities when integrated with Management Solutions Partners products supplement the capabilities of Solutions Partners products for distributing new applications device drivers and other system software The HP web site includes updated ROM images and device drivers which can be...

Page 35: ...or system recovery in the unlikely event of a ROM flash failure for example if a power failure were to occur during a ROM upgrade The Boot Block is a flash protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on If the system ROM is valid the system starts normally If the system ROM fails the validation check the FailSafe Boot Block ROM provides ...

Page 36: ...nistrators Guide is included with the Remote Management Setup Utilities and is available on the HP Web site at www hp com remote wakeup and remote shutdown If your workstation has a network card installed it may support the Remote Wakeup and Remote Shutdown functions These functions allow a system administrator to power on and power off a client workstation from a remote location supported by PC L...

Page 37: ...gement Administrators Guide is included with the Remote Management Setup Utilities and is available on the HP Web site at www hp com NIC Alert The NIC Alert function enables desktop PCs to send an immediate alert to the network administrator when there is a hardware or operating system failure or evidence of tampering An alert will be sent even if the system is powered off or the operating system ...

Page 38: ... off all power to the system press and hold the power button for four seconds NOTE If you have selected the Blink LED during Energy Save option in Computer Setup the power on light will blink green once every two seconds while the workstation is in suspend See to the Computer Setup menu section earlier in this chapter for more information on using Computer Setup power management Power Management i...

Page 39: ...ageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data HP delivers hardware and software instrumentation that supports the DMI standard For more information on configuring the DMI software refer to the online Intelligent Manageability Guide Wired for Management Intel s Wired for Management initiative is focused on reducing the supp...

Page 40: ... lock available as an option help to prevent unauthorized access to the internal components of the workstation By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change and hood cover sensor alerts can be automatically forwarded to HP Insight Manager products to deliver proactive notification of tampering with a wor...

Page 41: ...ed From the Setup Utilities menu Network Server Mode Provides unique security features for workstations being used as servers From the Setup Utilities menu DriveLock Prevents unauthorized access to the data on specific hard drives From the Setup Utilities menu Hood Cover Sensor optional feature Indicates that hood cover has been removed Can be set to require the setup password to restart the works...

Page 42: ... the password is entered 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart the workstation 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key while the message is displayed you must restart the workstation to access the utility ...

Page 43: ...bypass the title screen if necessary NOTE If you do not press the F10 key while the message is displayed you must restart the workstation to access the utility 3 Select Security then Power On Password and follow the instructions on the screen 4 Before exiting click File Save Changes and Exit entering a power on password To enter a power on password complete the following steps 1 Turn on or restart...

Page 44: ...s shown current password new password new password NOTE Type carefully for security reasons the characters you type do not appear on the screen 3 Press the Enter key The new password takes effect the next time you turn on the workstation NOTE See the national keyboard delimiter characters section in this chapter for information about the alternate delimiter characters The power on password and set...

Page 45: ...n option Network Server Mode permits the server to automatically reboot after a power interruption without user intervention While Network Server Mode is enabled the power on password must be entered to boot the removable media e g diskettes or removable devices e g USB flash devices DriveLock DriveLock is a security feature that prevents unauthorized access to the data on specific hard drives Dri...

Page 46: ... multibay hard drives for use in some desktop computers The system administrator would be responsible for configuring the multibay hard drive which would involve among other things setting the DriveLock master password In the event that the user forgets the user password or the equipment is passed on to another employee the master password can always be used to reset the user password and regain a...

Page 47: ...ty 3 Select Security then hood cover and follow the instructions on the screen 4 Before exiting click File Save Changes and Exit solenoid hood cover lock The solenoid hood cover lock is available as an option on hp workstation xw4100 models this options comes as a kit that includes the hood cover sensor When installed the solenoid hood cover lock can prevent unauthorized access to the internal com...

Page 48: ...F10 key Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key while the message is displayed you must restart the workstation to access the utility 3 Select Security hood cover Unlocked 4 Before exiting click File Save Changes and Exit using the hood cover FailSafe key If you enable the solenoid hood cover lock and cannot enter your password to disable the lock y...

Page 49: ... Exit When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Each time the workstation is turned on or restarted the BIOS compares the MBR o...

Page 50: ...When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key while the message is displayed you must restart the workstation to access the utility 3 Select Security Master Boot Record Security Disabled 4 Before exiting click File Save Changes and Exit Kensington cable lock provi...

Page 51: ...nty When the workstation encounters an excessive number of error checking and correcting ECC memory errors the workstation displays a Local Alert message This message contains detailed information about the errant memory module allowing you to take action before you experience non correctable memory errors The Prefailure Warranty for ECC memory modules allows you to replace these modules free of c...

Page 52: ... log file is displayed next to the Now log file in a split window with the differences between the two highlighted in the color red 3 3 1 installing Configuration Record The Configuration Record is part of Diagnostics for Windows and is automatically installed at the same time as Diagnostics for Windows 3 3 2 running Configuration Record To run this program 1 Click Start HP Information Center Conf...

Page 53: ...stems with an optional optical drive do not open the laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to the label on the CD ROM for power requirements and wavelength electrical ÅWARNING For your safety always connect the equipment to a grounded floor outlet Always use a power cord with a properly grounded plug...

Page 54: ...isposed of in the correct way Returned batteries will be accepted free of charge If you have a modem Do not attempt to connect this product to the phone line during a lightning storm Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnec...

Page 55: ...quipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conducti...

Page 56: ...y grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must ...

Page 57: ...ion are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations NOTE Metric screws have a black finish American National unified screws...

Page 58: ...enever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Ä CAUTION When servicing this workstation ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the workstation hard drives Handle hard drives...

Page 59: ...ould be taken prior to servicing the workstation 1 Remove disengage any security devices that prohibit opening the workstation If an optional solenoid hood cover lock is installed disable it in the software prior to turning off the workstation 2 Close any open software applications 3 Exit the operating system 4 Remove any diskette or compact disc from the workstation 5 Turn off the workstation and...

Page 60: ...he Safety and Regulatory Guide before servicing or upgrading your system The following general outline will help you to successfully work on the system 1 Read all safety information and precautions 2 Locate and clear a suitable work area 3 Shutdown the system and remove power from the unit 4 Gather your tools 5 Service your unit 6 Restore power to your unit 4 3 1 security lock optional If a securi...

Page 61: ...rkstation xw4100 the hood cover must be removed To remove the panel follow these instructions ÅWARNING Before removing the workstation hood cover ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet 1 Remove power from the system 2 Lay the unit in the desktop position as shown in the following illustration 3 If necessary unlock the panel 4 Pu...

Page 62: ...he front bezel 2 Rotate the front bezel 2 away from the chassis as shown in the following illustration and remove the bezel 4 3 5 bezel blanks To remove the bezel blanks do the follow 1 After removing the front bezel gently pull the subpanel 1 with the bezel blanks secured in it away from the front bezel 2 Remove the desired bezel blank 2 by pulling the blank away from the subpanel NOTE The bezel ...

Page 63: ...chassis feet on a desktop oriented workstation 1 Situate the unit into the appropriate position as shown in the following illustration 2 Place the feet into the embossed areas of the unit 4 3 7 IEEE 1394 optional To install an optional IEEE 1394 adapter 1 Install the IEEE 1394 card 1 into the PCI socket 2 Close the PCI levers 2 3 Connect the power cable 3 into the card 4 Connect the IEEE 1394 cabl...

Page 64: ...ing illustration 4 Slide the front panel assembly 2 with shield attached out about two inches away from the chassis 5 Remove the two screws 3 that hold the shield and assembly together and separate the shield away from the front panel assembly 4 ÅWARNING The next step requires the removal of cables through the chassis Some edges on the chassis may be sharp Care must be taken when removing these ca...

Page 65: ...ront of the chassis as shown in the following illustration 4 3 10 power supply To remove the power supply 1 Disconnect the power supply from the system board 2 Disconnect the optical drive s diskette drive hard drive s and graphics card select models only from the power supply 3 Remove the four screws 1 from the back panel as shown in the following illustration 4 Slide the power supply 2 toward th...

Page 66: ...nect the fan connector from the system board 2 Remove the four screws 1 from the back of the chassis back panel 3 Slide the fan 2 toward the front of the unit and remove it To replace a system fan reverse the previous steps ÄCAUTION When installing the system fan ensure that the fan is situated so that the airflow direction is going out of the chassis ...

Page 67: ...over sensor from the system board 2 Slide the hood cover sensor 1 forward as shown in the following illustration ÄCAUTION Be careful when sliding the hood sensor forward The hood cover sensor bracket and the chassis contain sharp edges that present a safety hazard 3 Pull the hood cover sensor 2 down and remove it from the chassis To replace the hood cover sensor reverse the previous steps ...

Page 68: ...w the two screws 1 from the back of the chassis as shown in the following diagram 3 Slide the hood cover lock assembly 2 away from the chassis and out of the unit To replace the hood cover lock assembly reverse the previous steps 4 3 14 system speaker To remove the speaker 1 Disconnect the speaker from the system board 2 Remove the four screws as shown in the following illustration 3 Slide the spe...

Page 69: ...dures listed are sufficient to assist you in removing the heatsink 1 Disconnect the heatsink fan from the system board 2 Pull up on the two bracket levers 1 3 Pull up on the brackets 2 and lift them 3 away from the heatsink assembly as shown in the following illustration 4 Rotate the heatsink 4 slightly to break the adhesive compound between the heatsink and processor 5 Lift the heatsink 5 unit To...

Page 70: ...irs for optimal dual channel operation The following parameters relate to the supported memory Supported DIMM sizes include 128 MB 256 MB 512 MB and 1 GB Paired DIMMs must be of the same type size and speed The first pair of DIMMs must be installed in XMM1 and XMM3 The mixing of ECC and non ECC memory is not supported Registered memory is not supported To remove DIMMs from the unit 1 Gently push o...

Page 71: ...essing down on them and then out 2 Lift and remove the PCI slot cover 2 directly behind the AGP socket 3 Insert the AGP card 3 into the AGP socket 4 Close the PCI levers 4 5 To remove an AGP card open the PCI levers 1 by first pressing down and then out 6 Press in on the AGP socket release latch 2 as shown in the following illustration 7 Lift the AGP card 3 out of the socket ...

Page 72: ...essing down on them and then out 2 Lift the PCI expansion card 2 and remove it from the system To install an optional PCI expansion card 1 Lift the PCI levers 1 by first pressing down on them and then out 2 Remove the PCI slot cover 2 as shown in the following illustration 3 Install the PCI expansion card 3 Verify that the keyed components of the card align with the PCI socket 4 Close the PCI leve...

Page 73: ...ter Setup and run the Save to Diskette option from the File menu To remove the battery 1 Press on the release tab 1 of the battery holder as shown in the following illustration 2 Slide and lift the battery 2 out To install the battery slide the battery back in until it snaps back into place 4 3 20 optical drive minitower position To remove an optional optical drive you must first release the drive...

Page 74: ...ront bezel and bezel blanks have been removed lift the green drivelock release lever 1 and gently slide the drive 2 out of the chassis 3 After pulling the drive 1 out remove the four guide screws 2 from the drive as shown in the following illustration 4 Verify the jumper settings of the new drive are set correctly ...

Page 75: ...he four guide screws 1 and slide the drive 2 into the unit until it snaps into place 6 Connect the drive power and audio cables 4 3 21 optical drive desktop position To remove an optional optical drive you must first release the drivelock To release the drivelock 1 Disconnect the audio 1 drive 2 and power 3 cables from the drive ...

Page 76: ...ration As you press on the yellow drivelock 1 gently slide the drive 2 out of the chassis 3 After pulling the drive 1 out remove the four guide screws 2 from the drive as shown in the following illustration 4 Verify the jumper settings on the new drive are set correctly 5 To install a drive insert the four guide screws 1 and slide the drive 2 into the unit until it snaps into place 6 Connect the d...

Page 77: ...n drivelock release tab 1 and slide the drive 2 out at the same time To replace an optional diskette drive reverse the previous steps 4 3 23 hard drive To remove a hard drive 1 Disconnect the cables from the back of the hard drive 2 Lift up on the green drivelock release tab 1 and slide the hard drive 2 out of the chassis at the same time To install a hard drive reverse the previous steps but veri...

Page 78: ...n by runnning the following command hdparm c 1 d 1 dev hda The command returns the following dev hda setting 32 bit I O support flag to 1 setting using dma to 1 on I O support 1 32 bit using_dma 1 on 4 3 24 system board To remove the system board 1 Disconnect all cabling from the system board NOTE Make note of the cable connections before disconnecting them from the system board 2 Remove all expan...

Page 79: ...ic utilities Are the workstation and monitor connected to a working electrical outlet Is the workstation turned on Is the green power light illuminated Is the monitor turned on Is the green monitor light illuminated Turn up the monitor brightness and contrast controls if the monitor is dim Press and hold any key If the system beeps then the keyboard is operating correctly Check all cables for loos...

Page 80: ... by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected Use Diagnostics for Windows in the following instances to Determine if all the devices installed on the workstation are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device Third party devices not suppor...

Page 81: ...stallation NOTE If you want to upgrade an existing version of Diagnostics for Windows installed on the workstation visit http www hp com support files and click on an applicable product Locate the desired software and download the latest version Execute the downloaded file and select Repair to update the installed version This causes the new version to overwrite the old version 5 3 3 using Categor...

Page 82: ...d processor Input Devices Keyboard mouse and joystick s Communication Ports Storage Storage drives Graphics Graphics Memory System board and Windows memory Multimedia Optical storage CD DVD and so on and audio Windows Windows Architecture PCI Device Resources IRQ I O and Memory Map Health Status of system temperature and hard drives Miscellaneous CMOS DMI BIOS System Product Name and Serial Number...

Page 83: ...system name in the Test window or by shaded boxes that cannot be checked 4 Select Interactive Mode or Unattended Mode In Interactive Mode the diagnostic software will prompt you for input during tests that require it Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode Interactive Mode provides maximum control over the testing proce...

Page 84: ...led and configured a Simple Network Management Protocol SNMP trap message is sent to the specified SNMP compliant management application The Local Alert Pop Up Dialog also tells you the steps you need to take prior to a hardware failure to avoid loss of data and damage to the workstation The system administrator can create a customized action message that might include contact telephone or pager n...

Page 85: ... button harness 5 If the3 3 V_Aux light on the system board is not illuminated replace the power supply 6 Replace system board Solid GREEN Power LED Workstation on No action required Solid YELLOW or ORANGE Workstation is in Standby No action required GREEN Power LED flashes 1 X each 2 seconds Workstation in Suspended to RAM mode select models or normal Suspend mode No action required none Workstat...

Page 86: ...Blinks RED 5 X once per second then 2 second pause 5 Beeps 1 Reseat memory modules 2 Replace memory modules one at a time to find the faulty module 3 Replace third party modules with HP memory 4 Replace system board Blinks RED 6 X once per second then 2 second pause 6 Beeps For system with integrated graphics replace system board For system with AGP card 1 Reseat AGP card 2 Replace AGP card 3 Repl...

Page 87: ...est the system after completing each step If the problem has been resolved do not proceed with the remaining steps For assistance in the removal and replacement of a particular subassembly see Chapter 4 in this manual error code range device description error code range device description 0100 0199 0200 0210 0301 0304 0401 0498 Processor P1 Memory Keyboard Parallel Port 3113 3199 3206 3206 3300 33...

Page 88: ...6 xx Keyboard controller self test failed 0107 xx CMOS RAM test failed The following steps apply to 0107 xx through 0110 xx 1 Replace the battery clock module and retest 2 Replace the system board and retest 0108 xx CMOS interrupt test failed 0109 xx CMOS clock test failed 0110 xx Programmable timer test failed 0113 01 Protected mode test failed Replace the system board and retest 0114 01 Speaker ...

Page 89: ...he error does not return 3 Replace defective modules 4 If error continues replace system board and retest 0203 xx Write read test failed 0204 xx Address test failed 0205 xxx Walking 1s test failed 0209 xxx RAM long test failed 0211 xx Random pattern test failed 0212 xxx Cache test failed 0214 xx Noise test failed The following steps apply to 0214 xx through 0215 xx 1 Remove one memory module at a ...

Page 90: ...0698 xx 1 Replace the diskette media and retest 2 Reseat and or replace the diskette power and signal cables and retest 3 Replace the diskette drive and retest 4 Replace the system board and retest 0601 xx Format failed 0602 xx Read test failed 0603 xx Write read compare test failed 0604 xx Random seek test failed 0605 xx ID media test failed 0606 xx Speed test failed 0609 xx Diskette reset contro...

Page 91: ...tion recommended action 1701 xx Format test failed The following steps apply to 1701 xx through 1736 xx 1 Run Computer Setup and verify drive type 2 Reseat or replace the hard drive signal and power cables and retest 3 Clear CMOS 4 Run the hard drive DPS test 5 Replace the hard drive and retest 6 Replace the system board and retest 1702 xx Read test failed 1703 xx Write read compare test failed 17...

Page 92: ...r code description recommended action 501 xx Graphics controller test failed The following steps apply to 501 xx through 516 xx 1 Replace the monitor and retest 2 Replace the graphics controller and retest 3 Replace the system board and retest 502 xx Video memory test failed 503 xx Video attribute test failed 504 xx Video character test failed 505 xx Video 80 25 mode 9 14 character cell test faile...

Page 93: ...iled 2419 xx ECG VGC ROM checksum test failed 2420 xx Graphics attribute test failed Replace the monitor and retest 2421 xx ECG VGC 640 200 graphics mode test failed 1 Reseat the video card if applicable and retest 2 Replace the video system board and retest 2422 xx ECG VGC 640 350 16 color set test failed The following steps apply to 2422 xx through 2456 xx 1 Reseat the video card if applicable a...

Page 94: ...6000 xx ID test failed The following steps apply to 6000 xx through 6089 xx 1 Run Computer Setup or Windows 2000 or Windows XP utilities 2 Verify test procedures 3 Replace the network card if installed 4 Replace the system board 6014 xx Configuration test failed 6016 xx Reset test failed 6028 xx Internal test failed 6029 xx External test failed 6054 xx Configuration test failed 6056 xx Reset test ...

Page 95: ...of 6523 05 indicates that the diagnostics program was testing the hard drive random read function and received a seek failure The device is faulty and must be replaced device names test names error code description recommended action 8601 xx Mouse test failed The following steps apply to 8601 xx through 8602 xx 1 Replace with a working mouse and retest 2 Replace the system board and retest 8602 xx...

Page 96: ...X 15 Illegal drive command Replace the indicated device XXXX 16 Media was changed Replace the indicated device XXXX 17 Tape write protected 1 Disable write protect on tape cartridge 2 Replace tape drive XXXX 18 No data detected Replace the indicated device XXXX 21 Drive command aborted Replace the indicated device 65XX 24 Media hard error 1 Back up data and perform Surface Analysis to reallocate d...

Page 97: ...ed device XXXX 51 Data line 7 bad Replace the indicated device XXXX 52 MSG C D and or I O lines bad Replace the indicated device XXXX 53 BSY never went busy Replace the indicated device XXXX 54 BSY stayed busy Replace the indicated device XXXX 60 Controller CONFIG 1 register bad Replace the indicated device XXXX 61 Controller CONFIG 2 register bad Replace the indicated device XXXX 65 Media not unl...

Page 98: ...tion date and time display is incorrect RTC real time clock battery may need to be replaced 1 Reset the date and time under Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use Computer Setup or Microsoft Windows Device Manager to disable the network controller Curso...

Page 99: ...and the LEDs on the front of the workstation are not flashing System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector is set to the appropriate voltage 2 Remove the expansion cards one at a time until the 3 3 V_aux light on the system board turns on 3 Replace the system board OR Press and hold the po...

Page 100: ...the power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Ensure the fan is fully properly seated or installed 3 Replace the processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached Power LED flashes Red once every two seconds Power failure power supply is overloa...

Page 101: ...ette are damaged Check the program diskettes Drive cable is not properly connected Reconnect power cable Ensure that all four pins are connected Drive not found Cable is loose Reseat diskette drive data and power cables Removable drive is not seated properly Reseat the drive Diskette drive cannot write to a diskette Diskette is not formatted Format the diskette Diskette is write protected Use anot...

Page 102: ...t diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette that does not contain the system files needed to start the workstation has been inserted in the drive When drive activity stops remove the diskette and press the Spacebar The workstation should start...

Page 103: ... If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this is a newly installed drive enter Setup and try adding a POST delay under Advanced Power On Drive jumper settings may be incorrect If the drive is a secondary dr...

Page 104: ... Computer Setup and enable the hard drive entry in the Storage Boot Order list Second Ultra ATA hard drive does not perform optimally Using the wrong cable for the drive type Reinstall the second Ultra ATA hard drive using an 80 conductor cable standard on select models Both slow and fast UATA devices are on the same data cable Connect slower UATA devices to a separate data cable connected to the ...

Page 105: ...e from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose your data Monitor cable plugged into the wrong connector If the workstation system has both an integrated graphics connector and an AGP card connector plug the monitor cable into the AGP card connector Monitor settings in the workstation are not compatible wit...

Page 106: ...ections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the workstation 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed...

Page 107: ...e Character Map to locate the and select the appropriate symbol Click Start All Programs Accessories System Tools Character Map You can copy the symbol from the Character Map into a document solving display problems continued problem cause solution solving audio problems problem cause solution Sound does not come out of the speaker or headphones Software volume control is turned down Double click ...

Page 108: ... want the system to auto switch to digital use a stereo to mono adapter to properly engage the auto sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital 2 If the headphones have a mono jack use the multimedia device properties to switch the system to analog out NOTE If you set digital as the Output Mode the internal speaker and external a...

Page 109: ...ed If the printer works reload the printer driver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on The cables may not be connected properly Reconnect all cables Printer prints garbled information The correct printer driver is not installed Install the...

Page 110: ... the arrow keys on the keypad The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup Mouse does not respond to movement or is too slow Mouse connector is not properly plugged into the back of the workstation 1 Shut down the workstation using the keyboard 2 Plug the mouse c...

Page 111: ...ion The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the workstation The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the workstation ...

Page 112: ... 2 Remove the hood cover See hood cover for more information 3 Be sure the power cable is connected to the card See IEEE 1394 optional 4 Be sure to connect the IEEE 1394 cable adapter to the card See IEEE 1394 optional 5 Be sure to connect the front IEEE 1394 pre installed cable to the adapter cable See IEEE 1394 optional solving front panel component problems continued problem cause solution ...

Page 113: ...operly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the workstation turn on the external device then turn on the workstation to integrate the device with the workstation system When the system advised you of changes to the configuration you did not accept them Reboot the workstation and follow the ins...

Page 114: ...ce the system board solving hardware installation problems continued problem cause solution solving network problems problem cause solution Wake on LAN feature is not functioning Wake on LAN is not enabled Use the Network control application to enable Wake on LAN Network driver does not detect network controller Network controller is disabled Run Computer Setup and enable network controller Incorr...

Page 115: ...controller 2 Make sure the correct network client and protocol is installed The network controller is not configured for this workstation Select the Network icon in the Control Panel and configure the network controller Network controller stopped working when an expansion board was added to the workstation Network controller interrupt is shared with an expansion board Under the Computer Setup Adva...

Page 116: ...lem cause solution solving memory problems problem cause solution System will not boot or does not function properly after installing additional memory modules Memory module is not the correct type or speed or the new memory module is not seated properly Replace module with the correct industry standard device for the workstation On some models ECC and non ECC memory modules cannot be mixed Out of...

Page 117: ...ans only operate when needed 3 Make sure the processor heatsink is installed properly Power LED is Red and stays on Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor solving CD ROM and DVD problems problem cause solution System will not boot from CD ROM or DVD drive The CD ROM or DVD boot is not enabled through the Computer Setup ...

Page 118: ...ll does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device in question 2 Restart the workstation and let Windows detect the device Recording audio CDs is difficult or impossible Wrong or poor quality media type 1 Try using a...

Page 119: ...has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 10 100 cable is disconnected Connect the CAT5 10 100 cable between the cable modem and the workstations s RJ 45 connector If the connection is good the PC LED light on the front o...

Page 120: ... 1 Select Start Control Panel Continue with step 2 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems cl...

Page 121: ...en message probable cause recommended action 101 Option ROM Error System ROM checksum Verify the correct ROM Flash the ROM if needed If an expansion card was recently added remove it and see if the problem remains Clear CMOS If the message disappears there may be a problem with the expansion card Replace the system board 102 System Board Failure DMA timers etc Clear CMOS Remove expansion boards Re...

Page 122: ...n added test using HP only memory Verify proper memory module type 183 Invalid Processor Jumper Setting System board jumper improperly set Reset system board jumpers to match processor and bus speeds select models 201 Memory Error RAM failure Run Computer Setup F10 Setup or Windows utilities Ensure memory and continuity modules are installed correctly Verify proper memory module type Remove and re...

Page 123: ...r Reconnect keyboard with workstation turned off Replace the system board 304 Keyboard or System Unit Error Keyboard failure Reconnect the keyboard with workstation turned off Ensure that none of the keys are depressed Replace keyboard Replace system board 401 Parallel Port 1 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 402 Parallel Port 2 Address Assignment ...

Page 124: ...connected or may have malfunctioned Reseat CPU or chassis fan Replace CPU or chassis fan 601 Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect Run Computer Setup F10 Setup Check and or replace cables Clear CMOS Replace diskette drive Replace the system board 602 Diskette Boot Record Error Diskette in drive A not bootable Replace the diskette 605 Diskette...

Page 125: ...tem Unplug workstation and install reinstall riser cord 1151 Serial Port 1 Address Conflict Detected Both external and internal serial ports are assigned to COM1 Remove any Comm port expansion cards Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1152 Serial Port 2 Address Conflict Detected Both external and internal serial ports ar...

Page 126: ...dvisories for possible changes when using Windows NT4 0 Service Pack 4 Replace the hard drive Replace the system board 1793 Secondary Controller or Disk Failure Hard drive circuitry error Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive 1800 Te...

Page 127: ... Hard Drive has Changed The current bootable hard drive is not the same as the one that was present when MBR security was enabled Run Computer Setup and either disable MBR security or save the MBR of the current bootable disk Invalid Electronic Serial Number Electronic serial number has become corrupted Run Computer Setup If Setup already has data in the field or will not allow the serial number t...

Page 128: ... Agent NOTE The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also installed The Remote Diagnostics Enabling Agent is pre loaded on some workstations and is available through a SoftPaq at http www hp com under Support and Drivers 5 8 1 installing or upgrading Remote Diagnostics Enabling Agent 1 Visit http www hp com support files and click on the applicable product 2 L...

Page 129: ...e Master Drive Device 0 or Slave Drive Device 1 position Ultra ATA cables When installing a second device on either the primary or secondary controller you must use an industry standard 80 conductor Ultra ATA cable for optimal performance These cables have a maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a two drive cable Drives operating at speeds faste...

Page 130: ...connected to these controllers using an industry standard 80 conductor cable NOTE The industry standard 1 44 MB diskette drive has its own separate channel and is not included as a part of the maximum four drives Any drive attached to a controller must have a drive designation If only a single drive is connected to a controller and its jumper is in the cable select position it is designated as the...

Page 131: ...and secondary controllers receive the greatest possible bandwidth The bootable ATA hard drive should always be installed on the primary controller in the Device 0 position attach sequence rules by class priority Drives should be attached in the sequence shown for optimum performance starting at position 1 If there are three or more devices two or more of which are hard drives two hard drives shoul...

Page 132: ...ral Attach Sequence Rule to determine the best drive installation sequence Two examples of how to use the worksheet are Three device installation Four device installation general attach sequence rule sequence description 1 The lowest class drive bootable hard drive recommended 2 If only two drives the last drive goes here otherwise the lowest class of the remaining drives 3 If only three drives at...

Page 133: ... Device Class Table in Section 4 3 1 the devices may be identified as Ultra ATA 100 hard drive Class 1 DVD drive Class 2 CD ROM drive Class 3 attach sequence worksheet three device installation sample device name device class position number controller name device number Ultra ATA 100 hard drive 1 1 Primary 0 DVD drive 2 2 Secondary 0 CD ROM drive 3 3 Secondary 1 1 2 4 3 Primary Controller 4 1 Sec...

Page 134: ...ary controller first before following the General Attach Sequence Rule additional drive application notes When replacing a hard drive the replacement should be of the same type Ultra ATA 33 66 or 100 as that being removed to retain the same level of performance When Ultra ATA and SCSI hard drives are mixed in the same system the Ultra ATA drive will become the boot drive unless the boot order is c...

Page 135: ...network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert jumpers The specifications included below are the standard drive configurations CD ROM or DVD ROM...

Page 136: ...y therefore be subdivided into a number of unique drive partitions in order to make use of all of its space The table that follows identifies the capabilities and restrictions imposed on the workstation by the combinations of file and operating systems jumper settings configuration pair 1 pair 2 pair 3 Device 0 Master jumper Device 1 Slave Cable Select Default jumper microsoft to drive manufacture...

Page 137: ...on drive FAT 32 ATA Windows 2000 XP 32 GB 128 GB FAT 32 SCSI Windows 2000 XP 32 GB 2 TB NTFS ATA Windows 2000 XP 128 GB 128 GB NTFS SCSI Windows 2000 XP 2TB 2TB microsoft to drive manufacturer size conversion table drive size as identified by microsoft operating system drive size as identified by drive manufacturers Drive size calculations by drive manufacturers are bytes to the base 10 while calc...

Page 138: ...A 10 hp workstation xw4100 service and technical reference guide Ultra ATA drive guidelines and features ...

Page 139: ... Wide SCSI devices will cause a speed degradation when mixed with other 68 pin devices If multiple SCSI devices are used split the devices between Channels A and B for optimum performance Cable length for the second channel should not be longer than 18 inches If two controllers are used each may use SCSI devices having widths and speeds different from the other If a 68 pin data cable is used on a ...

Page 140: ...CSI connector on the rear panel of the workstation Turn on all external SCSI devices before turning on the power to the workstation This enables the SCSI controller to recognize the external devices using the Multi Mode SCSI cable Some products ship standard with a multi mode SCSI cable having a terminator 1 on one end This cable supports both low voltage differential LVD and single ended SE devic...

Page 141: ...SI Bus Interface Definitions Host Adapter SCSI ID SCSI Parity Checking Host Adapter SCSI Termination Additional Options Boot Device Options SCSI Device Configuration Advanced Configuration Options SCSI Disk Utilities Lists all SCSI devices and SCSI ID numbers NOTE For additional information about configuring POST message display status refer to the Computer Setup menu section in this guide SMART T...

Page 142: ...jumper and switch settings shown in the factory default setting including those not labeled 3 Termination is disabled removed NOTE After changing the jumper settings reboot the workstation to recognize the new address SCSI ID settings SCSI ID bit 2 bit 1 bit 0 0 1 jumper 2 jumper 3 jumper jumper 4 jumper 5 jumper jumper 6 jumper jumper default settings signal description jumper S Start unit comman...

Page 143: ...a cables with the 90 degree connector 326965 001 for the hard drive bays The 90 degree connector goes to the hard drive Use the longest data cable with the straight connectors 326965 002 if installing a hard drive in an optical bay Connect the 4 2 pin LED cable 225537 001 included with SATA RAID controller kit from the RAID card header JP1 4 pin header to the system board header labeled SCSI LED 2...

Page 144: ...nected to the different controllers in the workstation system You can modify the boot order in the Computer Setup Utility by arranging the Controller Order on the Storage tab The diagram does not show other bootable device options such as a diskette CD ROM USB network and so on In the Computer Setup Utility you can arrange the boot order on the Storage tab ...

Page 145: ...n Controller is only recommended for RAID purposes First Hard Drive Bay Second Hard Drive Bay Third Hard Drive at Optical Bay IDE SATA SCSI plug in Controller empty empty IDE SATA SCSI plug in Controller IDE empty IDE SATA SCSI plug in Controller IDE IDE IDE SATA SCSI plug in Controller SATA empty IDE SATA SCSI plug in Controller SATA SATA IDE SATA SCSI plug in Controller SATA plug in Controller S...

Page 146: ...C 4 hp workstation xw4100 service and technical reference guide SATA Devices ...

Page 147: ...per Clear CMOS header H5 J6 J7 J8 RTC clock crystal Tie down BNC RJ 45 Jack IEEE 1394 J9 J10 19 J20 29 J30 J31 J35 Stacked RJ45 Dual USB connector ISA slots PCI slots Riser board socket Device Bay connectors J36 J37 J38 J39 J40 AC97 connector Primary SCSI connector Secondary SCSI connector Stacked parallel SCSI connector AGP slot J50 J51 J52 First parallel port Second parallel port Double stacked ...

Page 148: ...Bottom Port 1 Secondary double stack USB Top Port 4 Bottom Port 3 J83 J101 J113 JP49 L1 Triple stacked audio jack line in line out headphone microphone Security board connector for security card Video cache connector Clear password header jumper USB front port choke L2 L3 L4 P1 USB rear port choke 1st USB rear port choke 2nd USB rear port choke 3rd P S connector P2 P3 P5 P6 Second P S connector as...

Page 149: ... Secondary CPU fan header for fansink P89 P100 P101 P120 P124 Floating serial port COM port header ITP connector Security card connector system board Secondary chassis fan header Hood lock header P125 P216 SW1 SW2 SW50 Hood sensor header White box chassis fan Processor speed switch Security hood switch Clear CMOS switch push button SW51 SW52 U15 U100 XBT1 Power button switch System reset switch RO...

Page 150: ...D 4 hp workstation xw4100 service and technical reference guide system board and riser board reference designators ...

Page 151: ...connectors may not be used on the product being serviced enhanced keyboard mouse Ethernet RJ 45 connector and icon pin signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused connector and icon pin signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused connector and icon pin signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused 5 6 7 8 Unused Receive Data Unused Unused ...

Page 152: ...5 Data Bit 6 Data Bit 7 13 14 15 Select Auto Linefeed Error 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18 25 Initialize Printer Select IN Signal Ground connector and icon pin signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator connector and icon pin sig...

Page 153: ...nnector and icon 1 8 pin signal 1 Tip 2 Ring 3 Shield Audio Power Ground connector and icon 1 8 pin signal 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground connector and icon 1 8 pin signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground connector and icon 1 8 pin signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground ...

Page 154: ...27 28 Ground DB0 DB1 DB2 33 34 35 36 DB7 DBP Ground Ground 41 42 43 44 ATN Ground BSY ACK 49 50 REQ Input Output connector pin usage pin usage pin signal data cable power cable power cable S 1 Ground P 1 3 3 V power P 8 5 V power S 2 A P 2 3 3 V power P 9 5 V power S 3 A P 3 3 3 V power P 10 Ground S 4 Ground P 4 Ground P 11 Reserved S 5 B P 5 Ground P 12 Ground S 6 B P 6 Ground P 13 12 V power S ...

Page 155: ... Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID Ground 9 10 5V DC Ground 14 15 Vertical Sync DDC Serial Clock connector pin signal pin signal pin signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 Key DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG cab...

Page 156: ...ed PIPE Ground WBF SBA1 ST2 RBF Ground Reserved SBA0 44 45 46 47 48 Reserved VCC 3 3 TRDY STOP PME Reserved VCC 3 3 DEVSEL Vddq PERR 16 17 18 19 20 VCC 3 3 SBA3 SB_STB Ground SBA5 VCC 3 3 SBA2 SB_STB Ground SBA4 49 50 51 52 53 Ground PAR AD15 Vddq AD13 Ground SERR C BE1 Vddq AD14 21 22 23 24 25 SBA7 Reserved Ground Reserved VCC 3 3 SBA6 Reserved Ground 3 3 Vaux VCC 3 3 54 55 56 57 58 AD11 Ground A...

Page 157: ...pin power 4 pin power for CPU connector pin signal pin signal pin signal pin signal 1 2 3 4 5 3 3 V 3 3 V GND 5 V GND 6 7 8 9 10 5 V GND POK 5 Vaux 12 V 11 12 13 14 15 3 3 V 12 V GND PSON GND 16 17 18 19 20 GND GND open 5 V 5 V 20 10 11 1 connector and icon pin signal 1 GND 2 GND 3 12 V 4 12 V ...

Page 158: ...E 8 hp workstation xw4100 service and technical reference guide connector pin assignments ...

Page 159: ...The power cord must be rated for the product and for the voltage and current marked on the product s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 6 feet 1 8 m and 12 feet 3 6 m If yo...

Page 160: ...F 2 hp workstation xw4100 service and technical reference guide power cord set requirements ...

Page 161: ... shields when cleaning the keyboard cleaning the workstation case Follow all safety precautions stated earlier before cleaning the workstation To clean the workstation case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth...

Page 162: ...ard If these keys are improperly removed or installed the keyboard may not function properly Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly cleaning the monitor Wipe the mon...

Page 163: ...to factory defaults and erases any customized information including passwords asset numbers and special settings It is important to back up the workstation CMOS settings before resetting them in case they are needed later To back up the CMOS settings use Computer Setup and run the Save to Diskette option from the File menu resetting the password jumper To disable the power on or setup password fea...

Page 164: ...ps 6 through 8 Establish the new passwords in Computer Setup clearing and resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration This section describes the steps to successfully clear and reset the CMOS using the CMOS button 1 Shut down the operating system and then turn off the workstation and any external devices Disconnect ...

Page 165: ...stem board components section in Chapter 1 5 Replace the hood cover 6 Reconnect any external devices 7 Plug in the workstation power and turn the power back on NOTE The workstation passwords and any special configurations along with the system date and time will have to be reset using Computer Setup to reset CMOS To reset CMOS using Computer Setup access the Computer Setup Utilities menu When the ...

Page 166: ...H 4 hp workstation xw4100 service and technical reference guide additional password security and resetting CMOS ...

Page 167: ...This appendix presents some quick troubleshooting flowcharts for some common issues Additional information about troubleshooting can be found in Chapter 5 of this guide NOTE The flowcharts presented here are for general troubleshooting purposes only and they may not apply to your specific workstation ...

Page 168: ...I 2 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts initial troubleshooting ...

Page 169: ...hp workstation xw4100 service and technical reference guide I 3 quick troubleshooting flowcharts no power no power part 1 ...

Page 170: ...I 4 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts no power part 2 ...

Page 171: ...hp workstation xw4100 service and technical reference guide I 5 quick troubleshooting flowcharts no power part 3 ...

Page 172: ...I 6 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts no video no video part 1 ...

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Page 175: ...hp workstation xw4100 service and technical reference guide I 9 quick troubleshooting flowcharts error messages error messages part 1 ...

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Page 177: ...hp workstation xw4100 service and technical reference guide I 11 quick troubleshooting flowcharts error messages part 3 ...

Page 178: ...I 12 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts no OS loading ...

Page 179: ...hp workstation xw4100 service and technical reference guide I 13 quick troubleshooting flowcharts no OS loading from hard drive no OS loading from hard drive part 1 ...

Page 180: ...I 14 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts no OS loading from hard drive part 2 ...

Page 181: ...hp workstation xw4100 service and technical reference guide I 15 quick troubleshooting flowcharts no OS loading from hard drive part 3 ...

Page 182: ...I 16 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts no OS loading from diskette drive ...

Page 183: ...hp workstation xw4100 service and technical reference guide I 17 quick troubleshooting flowcharts no OS loading from CD ROM drive ...

Page 184: ...I 18 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts no OS loading from network ...

Page 185: ...hp workstation xw4100 service and technical reference guide I 19 quick troubleshooting flowcharts non functioning device ...

Page 186: ...I 20 hp workstation xw4100 service and technical reference guide quick troubleshooting flowcharts ...

Page 187: ...ct drive A 1 cables and connectors 4 6 categories Diagnostics for Windows 5 3 cautions adding devices 2 1 batteries 4 7 cable routing B 1 C 1 cables 4 6 4 7 cooling fan 4 6 4 7 cover lock security 3 27 FailSafe Key 3 28 installation 2 1 keyboard cleaning G 2 keyboard keys G 2 protecting ROM 3 14 CD ROM and DVD ROM jumpers A 7 CD ROM drive See optical drive chain termination SCSI B 2 changing opera...

Page 188: ...codes 5 12 installing and removing 4 25 location 1 1 troubleshooting 5 23 DMI Desktop Management Interface 3 19 documentation library CD 1 8 drive cable select A 1 capacities A 9 device designation A 1 Drive Protection System DPS 3 31 partition size A 9 protecting 3 31 replacement type A 6 Drive Protectioin System 3 31 DriveLock applications and recommendations 3 26 overview 3 25 password setup 3 ...

Page 189: ... overview 3 27 purpose 3 21 setting protection level 3 27 HP Insight Manager LC 3 14 HP Intelligent Manageability 3 12 Hyper Threading Technology 1 7 I ID numbers SCSI B 1 IDE connector pin assignments E 5 IEEE 1394 connector location 1 1 installing and removing 4 11 Illustrated Parts Map 1 8 information finding additional 1 8 safety 4 2 system 3 3 initial configuration 3 12 Insight Manager LC 3 1...

Page 190: ...stem 2 1 restoring 2 4 Microsoft Windows XP Professional operating system 2 2 restoring 2 4 monitor blank screen 5 27 blurry video 5 28 cleaning G 2 connector pin assignments E 5 dim characters 5 28 mouse cleaning G 2 connector pin assignments E 1 PS 2 connector location 1 2 N national keyboard delimiter characters 3 25 network connector location 1 2 Network Server mode 3 25 NIC Alert 3 17 non cor...

Page 191: ...inter 5 31 product overview 1 1 routine care G 1 specifications 1 5 protecting hard drive 3 31 ROM caution 3 14 software 2 4 Q Quick Reference Guide 1 8 R rear panel components 1 2 recovering system 3 15 recovery software 3 12 Red Hat Linux operating system 2 3 restoring 2 4 Remote Diagnostics Enabling Agent 5 50 Remote Management Setup 3 14 Remote Security Management 3 16 remote setup 3 13 Remote...

Page 192: ...plicating 3 17 software 2 3 windows 2 1 setup password entering 3 23 establishing 3 22 purpose 3 21 setting 3 22 SMART A 7 B 3 software Altiris eXpress 3 13 AssetControl 3 20 Compaq Remote Management Setup 3 14 Computer Setup Utilities 3 17 configuration and deployment 3 12 Configuration Record Utility 3 32 customizing 3 12 Desktop Management Interface 3 19 Drive Protection System 3 31 FailSafe Bo...

Page 193: ... sensor 3 31 timeouts setting 3 18 tool requirements 4 5 troubleshooting audio problems 5 29 CD ROM and DVD problems 5 39 diskette problems 5 23 DiskOnKey problems 5 40 front panel problems 5 33 hard drive problems 5 25 hardware installation problems 5 35 Internet access problems 5 41 keyboard problems 5 32 memory problems 5 38 minor problems 5 20 network problems 5 36 preliminary checklist 5 1 pr...

Page 194: ...index 8 hp workstation xw4100 service and technical reference guide index ...

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