HP Workstation xw4100, Service And Technical Reference Manual

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hp workstation xw4100 service and technical reference guide 5–31
system diagnostics and troubleshooting
5.6.7 solving printer problems
solving printer problems
problem cause solution
Printer will not print. Printer is not turned on
and online. Turn the printer on and make sure it is
online.
The correct printer
driver for the
application are not
installed. 1. Install the correct printer driver for
the application.
2. Try printing using the MS-DOS
command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being used.
If the printer works, reload the
printer driver.
If you are on a network,
you may not have made
the connection to the
printer. Make the proper network connections
to the printer.
Printer may have failed. Run printer self-test.
Printer will not turn on. The cables may not be
connected properly. Reconnect all cables.
Printer prints garbled
information. The correct printer
driver is not installed. Install the correct printer driver for the
application.
The cables may not be
connected properly. Reconnect all cables.
Printer memory may be
overloaded. Reset the printer by turning it off for
one minute, then turn it back on.
Printer is offline. The printer may be out
of paper. 1. Check the paper tray and refill it
if it is empty.
2. Select online.