HP Synergy 480 Gen9 User Manual Download Page 5

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HPE Synergy troubleshooting resources...........................................................................................54

Support and other resources................................................................... 56

Accessing Hewlett Packard Enterprise Support................................................................................ 56

Information to collect...............................................................................................................56

Acronyms and abbreviations................................................................... 64

Documentation feedback.......................................................................... 66

Contents

Summary of Contents for Synergy 480 Gen9

Page 1: ...arch 2017 Edition 2 Abstract This document is for the person who installs administers and troubleshoots the HPE Synergy system Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ...for technical or editorial errors or omissions contained herein Confidential computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Lin...

Page 3: ...moving the compute module end cap 18 Removing the access panel 18 Removing the DIMM baffle 19 Removing the front panel drive cage assembly 20 Installing the compute module end cap 20 Installing the access panel 21 Installing the DIMM baffles 21 Installing the front panel drive cage assembly 21 Setup 23 Installation overview 23 Installing the compute module options 23 Installing the compute module ...

Page 4: ...oftware and configuration utilities 47 Management and diagnostic tools 47 Removing and replacing the system battery 48 Warranty and regulatory information 49 Warranty information 49 Regulatory information 49 Safety and regulatory compliance 49 Belarus Kazakhstan Russia marking 49 Turkey RoHS material content declaration 50 Ukraine RoHS material content declaration 50 Electrostatic discharge 51 Pre...

Page 5: ...bleshooting resources 54 Troubleshooting within HPE OneView 54 HPE Synergy Troubleshooting Guide 54 HPE Error Message Guide for HPE Synergy 55 HPE OneView and HPE OneView REST API scripting help 55 HPE Synergy QuickSpecs 55 Support and other resources 56 Accessing Hewlett Packard Enterprise Support 56 Information to collect 56 Accessing updates 56 Websites 56 Customer Self Repair 57 Remote support...

Page 6: ...ezzanine NIC status LED Solid green Link on any Mezzanine NIC Flashing green Activity on any Mezzanine NIC Off No link or activity on any Mezzanine NIC 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present If all other LEDs are off then no power is present to the compute...

Page 7: ... the drive bay numbering is different For more information see Drive numbering Serial label pull tab information The serial label pull tab is located on the front panel of the compute module To locate the serial label pull tab see Front panel components The serial label pull tab provides the following information Product serial number HPE HPE iLO information QR code that points to mobile friendly ...

Page 8: ...ing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical dri...

Page 9: ...is not configured by a RAID controller SFF flash adapter components and LED definitions Item Component Description 1 Locate Off Normal Solid blue The drive is being identified by a host application Flashing blue The drive firmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF drive when released 3 Do not remove LED Off OK to remove the drive Removing the drive d...

Page 10: ...r 1 Hz The drive is not configured and predicts the drive will fail 5 Adapter ejection release latch and handle Removes the SFF flash adapter when released NVMe SSD components The NVMe SSD is a PCIe bus device A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal traffic flow CAUTION Do not remove an NVMe SSD from the drive bay while...

Page 11: ...connector 8 Mezzanine connectors M1 M2 and M3 9 Management power connector 10 System maintenance switch 11 microSD card slot 12 External USB 3 0 connector System maintenance switch Position Default Function S1 Off Off HPE iLO security is enabled On HPE iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved Table Continued System bo...

Page 12: ...t boot mode to legacy S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved You can access the redundant ROM by setting S1 S5 and S6 to On IMPORTANT Before using the S7 switch to change to Legacy BIOS Boot Mode be sure the HPE Dynamic Smart Array B140i Controller is disabled Do not use the B140i controller when the compute module is in Legacy BIOS Boot Mode Mezzanine connector definitions...

Page 13: ... not available for additional mezzanine cards When installing a mezzanine option on mezzanine connector 2 processor 2 must be installed DIMM slot locations DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the alpha assignments for population order and the slot numbers designate the DIMM slot ID for spare replacement The colored slots indicate the slo...

Page 14: ...s Item Description Status 1 Power LED Green Device is on and at least one microSD card is functioning Red Both microSD cards have failed 2 SD2 LED On microSD card has failed Off microSD card is healthy 3 SD1 LED On microSD card has failed Off microSD card is healthy 14 Components ...

Page 15: ...omponent and LED identification for HPE Synergy components see the product specific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library Component and LED identification for HPE Synergy hardware 15 ...

Page 16: ...Power On Standby button Select the Momentary press power off selection in HPE OneView Select the Momentary press virtual power button selection in HPE iLO Always attempt a graceful shutdown first before forcing the compute module to power off If a graceful shutdown fails to power down the compute module to standby mode when an application or OS stops responding use one of the following methods to ...

Page 17: ...e 2 Power down the compute module 3 Remove the compute module 4 Install the compute module end cap when the compute module is outside of the frame 5 Place the compute module on a flat level work surface To replace the component reverse the removal procedure WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching th...

Page 18: ...e the compute module on a flat level work surface 2 Remove the compute module end cap Removing the access panel Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Press the access panel release button 5 Slide the access panel towards the rear of the compute module and then lift up to remove the panel 18 Removing the compu...

Page 19: ... module on a flat level work surface 4 Remove the access panel IMPORTANT When removing the right DIMM baffle leave the Smart Storage Battery installed on the baffle Use the blue pull tab to disconnect the Smart Storage Battery cable from the system board 5 Remove one or more DIMM baffles Removing the DIMM baffle 19 ...

Page 20: ...he compute module on a flat level work surface 4 Remove the access panel 5 Remove all drives 6 Remove the front panel drive cage assembly Installing the compute module end cap Procedure 1 Place the compute module on a flat level work surface 2 Install the compute module end cap 20 Removing the front panel drive cage assembly ...

Page 21: ...he graphics blade 2 Slide the access panel forward until it clicks into place Installing the DIMM baffles Procedure 1 Install the DIMM baffles 2 Install the access panel 3 Install the compute module Installing the front panel drive cage assembly Installing the access panel 21 ...

Page 22: ...Procedure 1 Install the front panel drive cage assembly 2 Install all drives 3 Install the access panel 4 Install the compute module 22 Operations ...

Page 23: ...e the card can be installed in the compute module Some mezzanine cards require that an interconnect module is installed in the associated ICM bay in the rear of the frame Be sure to review the mezzanine card mapping information in the HPE Synergy Configuration and Compatibility Guide on the Hewlett Packard Enterprise website http www hpe com info synergy docs For a list of supported options see th...

Page 24: ...repare the compute module for installation by opening the compute module handle 4 Install the compute module Press the compute module handle near the release button to completely close the handle 24 Setup ...

Page 25: ...cle To configure the compute module for the first time log into HPE OneView from the frame For more information see the HPE Synergy 12000 Frame Setup and Installation Guide on the Hewlett Packard Enterprise website www hpe com info synergy docs When adding a compute module to an existing configuration HPE OneView automatically detects the new hardware Log into HPE OneView using your assigned user ...

Page 26: ...before touching them CAUTION To prevent damage to electrical components properly ground the compute module before beginning any installation procedure Improper grounding can cause electrostatic discharge Installing the drive option The compute module supports up to two SFF SAS NVMe solid state or SATA supported only with the HPE Synergy 480 Gen9 compute module backplane drives CAUTION To prevent i...

Page 27: ...3 Install the drive SAS SATA or solid state 1 2 NVMe 2 1 4 Determine the status of the drive from the drive LED definitions Hardware options installation 27 ...

Page 28: ...ith HPE Synergy 480 Gen9 compute module backplane installed To install the component Procedure 1 Remove the drive blank 2 Install the uFF drives in the SFF flash adapter 3 Install the SFF flash adapter by pushing firmly near the left side adapter ejection handle until the latching spring engages in the drive bay Installing the controller option For more information about supported options see the ...

Page 29: ...the compute module 3 Remove the access panel 4 Remove the front panel drive cage assembly 5 Install the controller 6 Install the front panel drive cage assembly 7 Install the access panel 8 Install the compute module 9 Power up the compute module Installing the HPE Smart Storage Battery option Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a fla...

Page 30: ...ompute module Installing the mezzanine card options IMPORTANT For more information about the association between the mezzanine bay and the interconnect bays see the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library Where you install the mezzanine card determines where you need to install the interconnect modules To install the component 30 I...

Page 31: ...compute module Installing the HPE Smart Array P542D Controller mezzanine option IMPORTANT For more information about the association between the mezzanine bay and the interconnect bays see the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library http www hpe com info synergy docs Where you install the mezzanine card determines where you need to...

Page 32: ...ne to the HPE Smart Array P542D Controller mezzanine card 10 Install the access panel 11 Install the compute module 12 Power up the compute module Memory options IMPORTANT This compute module does not support mixing LRDIMMs or RDIMMs Attempting to mix any combination of these DIMMs can cause the compute module to halt during BIOS initialization The memory subsystem in this compute module can suppo...

Page 33: ...Octal 128 2400 Depending on the processor model the number of DIMMs installed and whether LRDIMMs or RDIMMs are installed the memory clock speed can reduce to 1600 MT s Populated DIMM speed MT s DIMM type DIMM rank 1 DIMM per channel 2 DIMMs per channel 3 DIMMs per channel RDIMM Single 8 GB 2400 2133 1866 RDIMM Single 16 GB 2400 2133 1866 RDIMM Dual 16 GB 2400 2400 1600 RDIMM Dual 32 GB 2400 2400 ...

Page 34: ...ectively two dual rank DIMMs on the same module Only one rank is accessible at a time The compute module memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 8 GB single rank DIMMs a dual rank DIMM would be 1...

Page 35: ...e default option for this compute module Online spare memory Provides protection against failing or degraded DIMMs Certain memory is reserved as spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading This allows DIMMs that have a higher probability of receiving an uncorrectable memory error which would result in system downtime to be removed from opera...

Page 36: ...le without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the compute module automatically copies the memory contents of the degraded rank to the online...

Page 37: ...channel can have a different valid online spare configuration Each populated channel must have a spare rank A single dual rank DIMM is not a valid configuration Population order For memory configurations with a single processor or multiple processors DIMMs must be populated sequentially in alphabetical order A through L After installing the DIMMs use the BIOS Platform Configuration RBSU in the UEF...

Page 38: ... multiprocessor configurations must contain processors with the same part number CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To prevent possible compute module overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsin...

Page 39: ...mpute module 3 Remove the compute module 4 Remove the access panel 5 Remove all DIMM baffles 6 Remove the heatsink blank Retain the heatsink blank for future use 7 Open each of the processor locking levers in the order indicated in the following illustration and then open the processor retaining bracket 1 2 3 8 Remove the clear processor socket cover Retain the processor socket cover for future us...

Page 40: ...guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor 10 Close the processor retaining bracket When the processor is installed properly inside the processor retai...

Page 41: ...he levers closed can damage the processor and socket requiring system board replacement 11 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 12 Remove the thermal interface protective cover from the heatsink CAUTION To avoid damage to the system board processor socket and screws do...

Page 42: ...egrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the...

Page 43: ...e access panel 5 Remove all drives 6 Remove all drive blanks 7 Remove all DIMM baffles 8 Remove the front panel drive cage assembly 9 Locate the TPM connector CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take ap...

Page 44: ...store the recovery key password in multiple locations Always store copies of the recovery key password away from the compute module Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module CAUTION When a TPM is installed and enabled on the compute module data access is locked if you fail to follow the proper procedures for updating the system or option...

Page 45: ...ess the Enter key when prompted to reboot the compute module The compute module then reboots a second time without user input During this reboot the TPM setting becomes effective 9 Enable TPM functionality in the OS such as Microsoft Windows BitLocker or measured boot For more information on adjusting TPM usage in BitLocker see the Microsoft website For more information on the UEFI System Utilitie...

Page 46: ...he product and installed options For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website HPE Smart Storage Battery cabling HPE Smart Array P542D Controller cabling 46 Cabling ...

Page 47: ...ties Management and diagnostic tools Will there be any SW overviews here For more information see the HPE Synergy Configuration and Compatibility Guide on the Hewlett Packard Enterprise website Software and configuration utilities 47 ...

Page 48: ...ed for this product To remove the component 1 Power down the compute module Powering down the compute module 2 Remove the compute module Removing the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel Removing the access panel 5 Remove the front panel drive cage assembly Removing the front panel drive cage assembly 6 Locate the battery on the system bo...

Page 49: ... see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 Hanover Street Palo Alto CA 94304 U S Local representative information Russian Russia Belarus Kazakhstan L...

Page 50: ...w decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration 50 Turkey RoH...

Page 51: ...ssembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provi...

Page 52: ...1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed might reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F might reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Maximum s...

Page 53: ...E OneView HPE OneView Global Dashboard The HPE OneView Global Dashboard provides a unified view of health alerting and key resources managed by HPE OneView across multiple platforms and data center sites The HPE OneView Global Dashboard User Guide is in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs It provides instructions for installing configuring navigating an...

Page 54: ... software and firmware requirements supported hardware and configuration maximums for HPE Synergy Image Streamer HPE Synergy Glossary The HPE Synergy Glossary in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs defines common terminology associated with HPE Synergy HPE Synergy troubleshooting resources HPE Synergy troubleshooting resources are available within HPE O...

Page 55: ...ce are readily accessible embedded online help available within the HPE OneView user interface These help files include Learn more links to common issues as well as procedures and examples to troubleshoot issues within HPE Synergy The help files are also available in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs HPE Synergy QuickSpecs HPE Synergy has system speci...

Page 56: ...load product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page Software Depot website To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page IMPORTANT Access to some updates might require pro...

Page 57: ...ult in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier carrier to be used For more information about the Hewlett Packard Enterprise CSR program contact your local service provider For the North American program go to the Hewlett Packard Enterprise CSR website Répa...

Page 58: ...sponibilità e alla località geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise Nel materiale fornito con una parte di r...

Page 59: ...nte CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes cuya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra...

Page 60: ...lt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden moet u het defecte onderdeel bi...

Page 61: ...de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise Nos casos em que isso for necessário é preciso enviar a peça com defeito à Hewlett Packard Enterprise você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido normalmente em 5 cinco dias úteis A peça com defeito deve ser enviada com a documentação correspon...

Page 62: ...62 Support and other resources ...

Page 63: ...duct s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected HPE Proactive Care services HPE Proactive Care service Supported products list HPE Proactive Care advanced service Support...

Page 64: ...HPE Smart Storage Administrator iLO Integrated Lights Out IML Integrated Management Log JSON JavaScript Object Notation KVM keyboard video and mouse PCIe Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup Utility REST representational state transfer SAS serial attached SCSI SPP Service Pack for ProLiant SUV serial USB video TPM 64 Acronyms and abbreviations ...

Page 65: ...Trusted Platform Module UEFI Unified Extensible Firmware Interface USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 65 ...

Page 66: ...ggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page 66 Documentation feedback ...

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Summary of Contents for Synergy 480 Gen9

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Summary of Contents for Synergy 480 Gen9

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