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85

ESL E-Series Tape Library User’s Guide

3

Maintenance and

Troubleshooting

This chapter describes problems you may encounter during the setup and
operation of the library. Corrective information is provided to help you resolve the
problems:

■

Start-up problems

■

■

Robotics problems

■

Operating problems

■

Tape drive problems

■

Interface Manager card problems

■

FC interface controller problems

■

Maintaining tape cartridges

■

Cleaning tape drives

Note:

Also see

Sense data values (Hexadecimal)

, page 140 for information on values

appearing in library error codes and the error log.

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Summary of Contents for StorageWorks ESL E-Series

Page 1: ... HP StorageWorks ESL E Series Tape Library Fifth Edition March 2005 Part Number 350799 005 This guide describes procedures for operating relocating and troubleshooting the HP StorageWorks ESL E Series Tape Library ...

Page 2: ...document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Microsoft is a U S registered trademark of Microsoft Corporation Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without not...

Page 3: ...l support 15 HP storage web site 15 HP authorized reseller 15 1 Library Overview 17 Library components 18 Library cabinet 18 Front panel 18 Back panel 19 Operator control panel OCP 21 Library robotics 23 Tape drives 24 Cleaning cartridges 24 Ultrium 460 460 FC and 960 tape drives 25 SDLT 320 and 600 tape drives 25 Tape cartridges 25 Ultrium tape cartridges 25 SDLT 320 and 600 tape cartridges 27 Lo...

Page 4: ...ixed media library 45 2 Library Operations 47 Taking ESD precautions 48 Preparing tape cartridges 53 Labeling tape cartridges 53 Ultrium bar code labels 54 SDLT bar code labels 56 Media label identifiers 57 Setting the write protect switch 57 Write protecting Ultrium tape cartridges 58 Write protecting SDLT tape cartridges 59 Inserting tape cartridges 60 Closing the cabinet doors and access panels...

Page 5: ...roblems 91 Interface Manager card problems 92 FC interface controller problems 97 LED indicators 97 Basic troubleshooting 98 Verifying SCSI bus configuration 99 Verifying FC port connection 99 Verifying FC and SCSI devices in Windows NT 100 Verifying the interface controller configuration 100 Verifying devices 100 Verifying the host configuration 101 Verifying HBA device driver information 101 Ver...

Page 6: ...Regulatory Statements 129 FCC statement 129 BSMI statement 130 Japan statement VCCI 131 Japan statement AC power cords 132 Industry Canada digital apparatus 133 CISPR 22 WARNING 133 ACHTUNG 133 ATTENTION 133 Notice for USA and CANADA only 134 ATTENTION 134 REMARQUE 134 Laser statement 135 Class 1 laser product 135 Laser klasse 1 135 Appareil à laser de classe 1 136 Producto láser de clase 1 136 Lu...

Page 7: ...Contents 7 ESL E Series Tape Library User s Guide D Sense Data Values 139 E Event Reporting 157 Critical events 158 Warning events 162 Information events 164 Glossary 179 Index 185 ...

Page 8: ...Contents 8 ESL E Series Tape Library User s Guide ...

Page 9: ...t this Guide About this Guide This user s guide provides information to help you Operate the tape library Relocate the tape library Troubleshoot the tape library About this Guide topics include Related documentation page 10 Conventions page 11 Getting help page 15 ...

Page 10: ... Related documentation In addition to this guide HP provides corresponding information HP StorageWorks ESL E Series Tape Library Site Survey HP StorageWorks ESL E Series Unpacking and Installation Guide HP StorageWorks ESL E Series Tape Library Service Manual ...

Page 11: ...rections in the warning could result in bodily harm or death Caution Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data Table 1 Document conventions Convention Element Blue text Figure 1 Cross reference links Bold Menu items buttons and key tab and box names Italics Text emphasis and document titles in body text Monospace font User i...

Page 12: ...presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce the risk of personal injury from electrical shock hazards do not open this enclosure Any RJ 45 receptacle marked with these symbols indicates a network interface connection WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunicati...

Page 13: ...cal shock remove all power cords to completely disconnect power from the power supplies and systems Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manu...

Page 14: ... equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks In single rack installations the stabilizing feet are attached to the rack In multiple rack installations the racks are coupled Only one rack component is extended at any time A rack may become unstable if more than one rack component is extended for any reason ...

Page 15: ... calls may be recorded or monitored Be sure to have the following information available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions HP storage web site The HP web site has the latest information on this product as well as the l...

Page 16: ...About this Guide 16 ESL E Series Tape Library User s Guide ...

Page 17: ... Library User s Guide 1 Library Overview This chapter describes both the ESL E Series tape library and its components The chapter consists of Library components page 18 Library storage locations and slot numbering page 36 ...

Page 18: ...istribution equipment Tape drives Card cage with Fibre Channel FC interface controllers and robotics controller Interface Manager card You can access these components through the front and back doors of the library cabinet Front panel The front of the library cabinet see Figure 1 provides the following The front doors provide easy access to the media picker and the storage array The viewing window...

Page 19: ... front view Back panel The back of the library cabinet see Figure 2 provides easy access to Cooling fans Power control and data interfaces Tape drives 1 Viewing windows 2 Left load port 3 OCP 4 Laptop tray in closed position 5 Right load port 6 Ventilation and air filters 1 2 3 4 5 6 ...

Page 20: ...per drive cluster 7 Interface manager Tape drives Power supplies Tape drive communication 4 drives per cluster 2 per drive cluster 1 per drive cluster Clus ACT LNK ACT LNK PORT 1 PORT 0 ETHERNET SERIAL PWR FIBRE CHANNEL FIBRE CHANNEL ACT LNK ACT LNK PORT 1 PORT 0 ETHERNET SERIAL PWR FIBRE CHANNEL FIBRE CHANNEL ACT LNK ACT LNK PORT 1 PORT 0 ETHERNET SERIAL PWR FIBRE CHANNEL FIBRE CHANNEL ACT LNK AC...

Page 21: ...ary User s Guide Operator control panel OCP The OCP features a menu system for determining library status configuring the library and performing certain diagnostic functions see Figure 3 Figure 3 OCP initial screen 1 OCP buttons 2 Green LED 1 2 ...

Page 22: ...ion and allows you to access the library menus These menus allow you to view or change the library settings run demonstration programs or run diagnostic tests The OCP is discussed in Using the OCP on page 65 OCP buttons Use these buttons in combination with the OCP to scroll through screens and select options or commands The functionality of these buttons changes depending on the currently display...

Page 23: ... the library robotics forward to make contact with the desired cartridge and then retracts the library robotics to remove the cartridge from a bin or drive The library robotics includes the optical scanner that reads bar code labels 7 characters for Super Digital Linear Tape SDLT and 8 characters for Ultrium The scanner is used to maintain an inventory of the tape cartridges within the library A f...

Page 24: ...ed in tape drives Tape cartridges and cleaning cartridges are not included with the library and must be ordered in addition to the library Cleaning cartridges Note By default Autoclean is disabled Ensure your application software supports this feature before enabling it If a drive experiences read write errors when the Autoclean function is enabled the library issues an error message stating that ...

Page 25: ...e is a high capacity high performance streaming tape drive that uses Laser Guided Magnetic Recording LGMR technology to maximize the amount of data that can be stored on a tape An SDLT 320 tape drive is capable of storing up to 160 GB native of data per cartridge and has a sustained data transfer rate of 16 MBps 57 6 GBph An SDLT 600 tape drive is capable of storing up to 300 GB native of data per...

Page 26: ... HP Ultrium format trademark For best results always use HP branded media and bar code labels Refer to the HP StorageWorks Tape Libraries Media and Bar Code Labels flyer for information on which media and bar code labels to use in your tape drives Caution Do not bulk erase Ultrium formatted cartridges This destroys prerecorded servo information and makes the cartridge unusable Always visually insp...

Page 27: ...leaning cartridges and properly formatted data cartridges Do not use DLT Tape I DLT Tape II DLT Tape III or DLT Tape IIIXT data cartridges or DLT cleaning cartridges with SDLT tape drives Make it a practice to visually inspect your tape cartridges when loading or removing them from your tape library Taking a few minutes to check the condition of your cartridges will lower the risk of repeated fail...

Page 28: ... tape cartridge magazines in the left load port and 4 in the right see Figure 6 The number of tape cartridges in these magazines differs between the SDLT and LTO libraries Table 3 lists LTO slot count for various configurations of libraries with removable magazines Table 4 lists LTO slot count for various configurations of libraries with fixed magazines Table 5 lists SDLT slot count for various co...

Page 29: ...rotocol FCP to and from the SCSI protocol if necessary It transfers commands data and status information to and from FC controllers and FC and SCSI devices Supported devices include Initiator devices FC hosts Sequential access devices tape drives Changer devices tape libraries The e2400 160 FC interface controller provides bidirectional connectivity for Ultra 3 SCSI buses in a Fibre Channel Switch...

Page 30: ... FC interface controller Figure 9 illustrates the I O panel of the e2400 FC 2GB interface controller Figure 9 e2400 FC 2GB interface controller 1 Reset button 2 Serial port 3 Ethernet port 4 FC port 1 5 FC port 2 6 SCSI bus port 0 7 SCSI bus port 1 8 SCSI bus port 2 9 SCSI bus port 3 1 Reset button 2 Serial port 3 Ethernet port 4 FC port 0 external connection 5 FC port 1 external connection 6 Tape...

Page 31: ...ently transferring through the FC interface controller by visually inspecting the Activity LEDs of all I O ports on the FC interface controller Power indicator The interface controller has one power LED Green Power has been applied to this module Yellow Power On Self Test POST in process or processor problems Serial port The interface controller is equipped with one serial port See Figure 8 and Fi...

Page 32: ...gure 8 for the location of the SCSI buses Green SCSI bus activity on corresponding port Internal FC ports e2400 FC 2GB interface controller only The native FC interface controller has 6 native FC ports with LED indicators 2ports FC0 and FC1 connect to the SAN 4 ports TD0 through TD3 connect to drives in the corresponding cluster See Figure 9 for the location of these ports Green ACT FC port activi...

Page 33: ...card designed to consolidate and simplify the management of multiple FC interface controllers installed in the library It also provides SAN related diagnostics and management for library components including interface controllers drives and robotics The Interface Manager card in conjunction with HP StorageWorks Command View TL software provides remote management of the library via a serial telnet ...

Page 34: ... a utility that provides diagnostics and management by accessing devices through a LAN infrastructure For more information on Command View TL go to http www hp com support cvtl Note HP StorageWorks Library and Tape Tools L TT is a diagnostic utility that can access devices across a FC infrastructure For more information on L TT go to http www hp com support tapetools The Interface Manager communic...

Page 35: ...single management station Each Interface Manager card can communicate with only one management station but the management station can communicate with multiple Interface Manager cards see Figure 12 Figure 12 Multiple libraries connected to a single management station Tip HP recommends that you install Command View TL on a single dedicated server management station on the LAN However it is possible...

Page 36: ...ltrium and SDLT tape cartridges in a mixed media system The library stores tape cartridges in the following locations Left panels Right panels Back panels Note The number of tape cartridge slots depends on the drive technology used and on a mixed media system on the ratio of Ultrium and SDLT panels used and their locations The number of back panel slots depends on how many drive clusters are in th...

Page 37: ... slot panels out of the cabinet press the slot panel latches down and pull the slot panel out of the cabinet see Figure 13 Figure 13 Sliding the slot panels out of the cabinet 1 Upper load port panel latch 2 Middle load port panel latch 3 Lower load port panel latch 1 2 3 ...

Page 38: ...User s Guide Figure 14 shows the left panel bins Begin with panel 1 and load top to bottom and left to right Continue with panel 2 in the same manner and finally panel 3 Figure 14 Bin shelf numbering left panels 1 Panel 1 2 Panel 2 3 Panel 3 1 2 3 ...

Page 39: ...ser s Guide Figure 15 shows the right panel bins Begin with panel 4 and load top to bottom and left to right Continue with panel 5 in the same manner and finally panel 6 Figure 15 Bin shelf numbering right panels 1 Panel 4 2 Panel 5 3 Panel 6 1 2 3 ...

Page 40: ...to bottom and left to right Note The number of slots located in the back panel varies with the number of drive clusters installed Figure 16 Bin shelf numbering back panel Note Upgrade capacity in ESL E 322e and ESL E 286e partial capacity units by adding one or more panels For more information see the HP StorageWorks Interface Manager and Command View TL User Guide that shipped with your library o...

Page 41: ... used Load port capacity User slots 1 4 0 0 712 1 4 Left only 16 696 1 4 Right only 32 680 1 4 Both 48 664 5 8 0 0 698 5 8 Left only 16 682 5 8 Right only 32 666 5 8 Both 48 650 9 12 0 0 684 9 12 Left only 16 668 9 12 Right only 32 652 9 12 Both 48 636 13 16 0 0 670 13 16 Left only 16 654 13 16 Right only 32 638 13 16 Both 48 622 17 20 0 0 656 17 20 Left only 16 640 17 20 Right only 32 624 17 20 B...

Page 42: ... port capacity User slots 1 4 0 0 718 1 4 Left only 18 700 1 4 Right only 36 682 1 4 Both 54 664 5 8 0 0 704 5 8 Left only 18 686 5 8 Right only 36 668 5 8 Both 54 650 9 12 0 0 690 9 12 Left only 18 672 9 12 Right only 36 654 9 12 Both 54 636 13 16 0 0 676 13 16 Left only 18 658 13 16 Right only 36 640 13 16 Both 54 622 17 20 0 0 662 17 20 Left only 18 644 17 20 Right only 36 626 17 20 Both 54 608...

Page 43: ...d Load port capacity User slots 1 4 0 0 630 1 4 Left only 14 616 1 4 Right only 28 602 1 4 Both 42 588 5 8 0 0 618 5 8 Left only 14 604 5 8 Right only 28 590 5 8 Both 42 576 9 12 0 0 606 9 12 Left only 14 592 9 12 Right only 28 578 9 12 Both 42 564 13 16 0 0 594 13 16 Left only 14 580 13 16 Right only 28 566 13 16 Both 42 552 17 20 0 0 582 17 20 Left only 14 568 17 20 Right only 28 554 17 20 Both ...

Page 44: ...rt capacity User slots 1 4 0 0 636 1 4 Left only 16 620 1 4 Right only 32 604 1 4 Both 48 588 5 8 0 0 624 5 8 Left only 16 608 5 8 Right only 32 592 5 8 Both 48 576 9 12 0 0 612 9 12 Left only 16 596 9 12 Right only 32 580 9 12 Both 48 564 13 16 0 0 600 13 16 Left only 16 584 13 16 Right only 32 568 13 16 Both 48 552 17 20 0 0 588 17 20 Left only 16 572 17 20 Right only 32 556 17 20 Both 48 540 21...

Page 45: ...ht load ports are on panels 2 and 5 they must have the same media type as the rest of panels 2 and 5 If panels 1 and 2 or 1 2 and 3 are converted to a new media type the left load port can be used to insert or remove media from the converted panels The right load port is used to insert or remove media from the existing panels The type of media added to your library is on the left side of the libra...

Page 46: ...Library Overview 46 ESL E Series Tape Library User s Guide ...

Page 47: ...ating procedures Taking ESD precautions page 48 Preparing tape cartridges page 53 Inserting tape cartridges page 60 Closing the cabinet doors and access panels page 61 Powering the library on and off page 63 Using the OCP page 65 Inserting tape cartridges into a fixed load port page 81 Using removable magazines page 82 ...

Page 48: ...ctor ampacity that could result in overheating with potential personal injury and or property damage and 3 fracturing resulting in the internal contacts being exposed which potentially could subject the user to a shock hazard HP disclaims all liability in the event a non HP approved power cord is used ce produit ne peut être utilisé qu avec un cordon d alimentation approuvé par HP pour votre zone ...

Page 49: ...HP zugelassenes Netzkabel verwendet wird übernimmt HP keinerlei Haftung VORSICHT Il presente prodotto può essere utilizzato esclusivamente con un cavo di alimentazione approvato da HP specifico per la regione geografica dell utente L utilizzo di un cavo di alimentazione non approvato da HP potrebbe comportare 1 la non conformità alle normative locali in materia di antinfortunistica 2 l insufficien...

Page 50: ...dgekeurd WAARSCHUWING ADVERTENCIA este producto sólo puede utilizarse con un cable de alimentación aprobado por HP para su región geográfica específica El uso de un cable de alimentación no aprobado por HP puede provocar lo siguiente 1 el incumplimiento de requisitos de seguridad específicos del país 2 insuficiente corriente permanente admisible de conductor que puede provocar un sobrecalentamient...

Page 51: ... Avoid touching connectors and discrete components Close cabinet door and access panel when not working on the cabinet Be careful when installing the cabinet or handling components in dry climates or environments where cold weather heating is used Environments such as these with lower relative humidity have greater potential to produce static electricity Evitare il contatto con alimentatori filtri...

Page 52: ...perations 52 ESL E Series Tape Library User s Guide Note In environments with high potential for static electricity take additional precautions such as the use of an antistatic smock or a grounded antistatic mat ...

Page 53: ... information refer to the order form provided with the library as well as the Bar Code Label Requirements Compatibility and Usage white paper available from http www hp com support Note For information on ordering tape cartridges and bar code labels refer to the ordering sheet that shipped with your library Attaching a bar code label to each tape cartridge enables the library and application softw...

Page 54: ...d on the face of the cartridge next to the write protect switch Use this area for attaching the adhesive backed bar code label see Figure 17 Do not apply labels onto the cartridge except in this designated area Caution The bar code label should be applied as shown in Figure 20 page 58 with the alphanumeric portion facing the hub side of the cartridge Never apply multiple labels onto a cartridge be...

Page 55: ...Library User s Guide For successful operation of your tape library place the bar code label entirely within the recessed area ensuring that no part of the label is outside of it see Figure 18 Figure 18 Proper Ultrium bar code label placement ...

Page 56: ...on the face of the cartridge next to the write protect switch see Figure 19 Inserting the bar code label by sliding it into the slot Caution Do not apply labels to the top bottom sides or back of the cartridge as this may cause damage to the tape drive or interfere with reliable operation Figure 19 Inserting an SDLT bar code label ...

Page 57: ...der form provided with the library as well as the Bar Code Label Requirements Compatibility and Usage white paper available from http www hp com support Setting the write protect switch Each tape cartridge has a sliding write protect switch This switch determines whether new data can be written to the tape cartridge write enabled or whether data on the tape cartridge is protected from being erased...

Page 58: ...By moving the switch to the left Figure 20 the tape cartridge is write enabled By moving the switch to the right the tape cartridge is write protected Figure 20 Write protecting Ultrium tape cartridges 1 Write enabled 2 Write protected 3 Write protect switch 4 Bar code label 5 Insertion arrow 1 2 3 4 5 ...

Page 59: ... the tape cartridge is write protected orange indicator is visible By moving the switch to the right the tape cartridge is write enabled orange indicator is not visible Figure 21 Write protecting SDLT tape cartridges 1 Barcode label 2 Orange indicator 3 Write protect slide left 4 Write enabled default slide right 5 Insertion arrow 1 2 3 4 5 ...

Page 60: ...orage locations and slot numbering on page 36 for detailed installation procedures Be sure all cartridges are properly positioned with the barcode facing you and fully seated in the bins Caution Handle tape cartridges with care Do not drop or bang them or place them near sources of electromagnetic interference Rough handling can displace the tape leader making the cartridge unusable and potentiall...

Page 61: ...e library has one front door and one back door 1 Close and lock the front door using the key provided in the accessory kit see Figure 22 Note The laptop tray must be lowered to access the front door latch Figure 22 Closing the front door 1 Power button 2 Front door latch 3 Laptop tray 4 Laptop latch 1 2 3 4 ...

Page 62: ... Operations 62 ESL E Series Tape Library User s Guide 2 Close and lock the back door using the key provided in the accessory kit see Figure 23 Figure 23 Closing the back door 1 Back door 2 Back door latch 1 2 ...

Page 63: ...e bottom right side of the library cabinet 2 Verify that power cables are firmly in place 3 Close all library doors 4 Power on the power switch located behind the laptop tray see Figure 22 page 61 Note The library requires several minutes to power on Nothing displays on the OCP for the first few minutes of this process Placing the library on line or off line To place the library on or off line 1 W...

Page 64: ...rify that no backups are in process 5 Turn off the power switch located on the front of the library see Figure 22 on page 61 6 Wait for the library to complete the shutdown process This usually takes 30 seconds but may take up to two minutes 7 Open the back door of the library cabinet and flip the breaker switches to the off position left The breaker switches are on the power distribution unit loc...

Page 65: ... Going Online or Offline followed by a warning level OK Warning or Critical In addition when a library firmware upgrade is in progress Upgrading FW is displayed on the right side of the status bar Before using the OCP to perform library functions familiarize yourself with the Home screen page 65 OCP buttons page 66 Home screen The first screen the OCP displays after library initialization is the h...

Page 66: ...hese labels indicate the functions of the five push buttons below the OCP To select a function press the push button directly below the button label on the OCP screen OCP components The OCP allows you to perform various functions on the library Table 8 provides a list of the OCP functionality available from the Home screen see Figure 24 ...

Page 67: ...iags Screen Status display Library Name IP Address Slots Drives Ports Date Menu items Library Cabinet Health Status Setup Service Event Log Load ports Open Left Load Port Open Right Load Port Open Both Load Ports Operations Cabinet On line Off line Inventory Reboot Move Media Source Type Source Position Destination Type Destination Position Perform Move Now Drives All Reset Unthread On Off Drives ...

Page 68: ...iagnostics screen page 78 Stop button page 80 Menu screen The Menu screen provides access to contact and cabinet information as well as providing a way to setup library information To access the Menu screen press Menu from the Home screen The OCP displays the Menu screen see Figure 25 Figure 25 Menu screen The Menu screen provides the following choices Viewing library information page 69 Viewing c...

Page 69: ...screen use the up and down arrows to highlight Library then press Select The Library screen displays see Figure 26 Figure 26 Library screen The Library screen displays the following information about the library Software software version currently loaded on the library Cabinet Contr the firmware revision on the cabinet controller smart media Cabinet Robot the firmware revision on the robotics cont...

Page 70: ...t information 1 From the Menu screen use the up and down arrows to highlight Cabinet then press Select to display the Cabinet screen see Figure 27 Figure 27 Cabinet screen The Cabinet screen displays the following information about the library cabinet Cabinet name of the cabinet Model model number of the cabinet Serial Number serial number of the cabinet IEEE ID internal network identification of ...

Page 71: ...about sensors with state of Down Warning or Critical is displayed along with information on any drives with Load Error Not communicating Cleaning requested or Cleaning required Note Library status is continually displayed on the left side of the black bar at the top of the OCP Possible status messages are Online OK Online Warning and Online Critical When multiple errors exist the most serious stat...

Page 72: ...e finished viewing the error information press Back to return to the Menu screen Note The Health Status information is not saved When you exit this screen the information is gone Viewing and editing setup information To view or edit the setup information 1 From the Menu screen use the up and down arrows to highlight Setup then press Select 2 The library prompts you for your password Enter the 6 di...

Page 73: ...is 001122 The Setup screen displays see Figure 29 Figure 29 Setup screen The Setup screen displays the following information IP Address IP Subnet Mask IP Gateway DHCP Change Password Restore Factory Setting Drive Autoclean Drive Autounload Configured Drives Barcode Length Both Load Ports ...

Page 74: ...lt is disabled To enable or disable autounload use the up and down buttons to select Autounload and press Select then use the up and down buttons to choose Enable or Disable then press Select To set the barcode length use the up and down buttons to select Barcode Length and press Select To set the barcode length use the up and down buttons to display the appropriate number from 1 to 9 or back to 0...

Page 75: ...e setup information press Back to return to the Menu screen Note Setting the IP address requires one additional step After pressing Select power down from the Menu screen Viewing the event log In some cases HP telephone support will ask you to view the events log in order to prepare your service representative to assist you To view the event log 1 Press Menu from the Home screen 2 Use the Down but...

Page 76: ...Ports screen see Figure 31 Figure 31 Load Ports screen 1 Use the up and down arrows to highlight the specific load port then press Select 2 Use the up and down arrows to choose Open then press Select A warning message appears to remind you to open the load port door Caution Ensure that the load port door is open so that the door s clip is not damaged when the load port ejects 3 Open the load port ...

Page 77: ...et until you hear it click into place 8 Close the load port door 9 When you are finished viewing the load port status press Back to return to the Menu screen Note When a load port is opened and closed the load port is inventoried Operations screen The Operations screen allows you to view the status and issue commands to the cabinet and tape drives To access the Operations screen press Ops from the...

Page 78: ... it to the bottom of the library with the optical sensor facing the back Calibrate Cabinet Checks the position of all panels and columns checks that the picker is aligned with the slots Sequential Slot Test Performs an inventory of the library then checks each slot in the library sequentially to determine whether there is free movement of the tapes in and out of the slots Sequential Drive Test Per...

Page 79: ...ill test 1 25 1 25 then 1 10 To access the Diagnostics screen press Diags from the Home screen The OCP displays the Diagnostics screen see Figure 33 Figure 33 Diagnostics screen To perform a diagnostic test 1 Take the library off line a Press the OPS button on the OCP to access the Operations screen b Select Cabinet c Use the up and down arrows to take the library off line d Press Back to return t...

Page 80: ...he diagnostic test executes and the OCP displays a status screen indicating the test progress When the test completes the test result is shown next to the completed test 5 When you are finished performing diagnostic tests press Back to return to the Menu screen Stop button The Stop button located in the bottom right portion of the OCP is available from every OCP screen This button stops the cabine...

Page 81: ...he tape cartridges to be inserted by affixing a bar code label and write protecting or write enabling each cartridge as desired For more information about these procedures refer to Inserting tape cartridges on page 60 2 With the load port door open place the tape cartridges in any available load magazine slot The proper orientation for tape cartridge insertion is shown in Ultrium tape cartridges o...

Page 82: ...e magazines to load tape cartridges 1 Prepare the tape cartridges by affixing a bar code label and write protecting or write enabling each cartridge as desired See Inserting tape cartridges on page 60 2 Load the tape cartridges into the removable magazine s using the same media type of tape cartridges and removable magazines SDLT cartridges in an SDLT magazine LTO cartridges in an LTO magazine A r...

Page 83: ...or If you have not opened the load port door do so now d Press OK to continue 5 With the load port open place the loaded removable magazine in the library a Place the base of the removable magazine into an empty location on the panel see Figure 36 b Push the top of the removable magazine against the panel until it snaps into place Figure 36 Insert the removable magazine 6 Manually close the load p...

Page 84: ...ad port to open then press Select c When the curser highlights Open press Select The display will show a note reminding you to open the load port door If you have not opened the load port door do so now d Press OK to continue 3 When the port is ejected push down on the handle at the top of the removable magazine 4 Pull the top of the removable magazine away from the panel 5 Pull up on the handle a...

Page 85: ...olve the problems Start up problems page 86 OCP problems page 87 Robotics problems page 88 Operating problems page 90 Tape drive problems page 91 Interface Manager card problems page 92 FC interface controller problems page 97 Maintaining tape cartridges page 102 Cleaning tape drives page 104 Note Also see Sense data values Hexadecimal page 140 for information on values appearing in library error ...

Page 86: ...y the Interface Manager or Command View TL software Verify cable connections and termination Verify the cabling Verify that the drives and library are powered on and ready Ensure that the interface controllers are powered on and ready During initialization the library reports not ready Determine the failure type by checking any previous error codes returned to the host computer or by getting a lib...

Page 87: ...nterface Manager s command line interface to check for errors on the OCP The OCP does not respond to buttons Use Command View TL software or the Interface Manager s command line interface to check for errors on the OCP Contact an authorized field service engineer An error message is displayed Write down the details of the error message including the SK ASC and ASCQ numeric values Look up the code ...

Page 88: ...tware to move the cartridge from the picker to an empty storage bin If the problem continues contact a field service engineer The barcode reader fails Verify that nothing obstructs the reader Make sure that approved bar code labels are being used and are correctly applied Then restart the library If the problem continues contact your service provider The robot times out or hang Verify that nothing...

Page 89: ...of the manually placed cartridge A cartridge is in the picker at start up when a move command is requested or after a place command is executed If possible initiate a Move Cartridge command from the picker to a storage slot using your application software If the problem continues contact a field service engineer The picker does not have a cartridge after completing a pick command Make sure a cartr...

Page 90: ...a particular storage bin even though the inventory reports that it is present Verify that the designated cartridge is present and properly seated For a tape drive make sure the cartridge is completely unloaded Then retry the command Perform an inventory If the error persists contact a field service engineer A move command failed Check the source and destination The source should hold the cartridge...

Page 91: ... a Drive Communication Time out error Reseat the drive Verify that the drive is set to On from the OCP The tape drive does not eject a cartridge Attempt the operation from the application software Open the front door and press and hold the eject button on the drive in question Reset the drive from the OCP then attempt unload If unsuccessful power off the library disconnect the FC cables power the ...

Page 92: ...les were not found Neither the current nor the previous image was found Blinks 4x per 5 second interval Off Load or execute command failed boot code remains at end of process This indicates that load decompress or execution failed on both the current and previous image files Off Blinks 1x per 5 second interval Normal state Load or execute command succeeded Boot code successfully loaded decompresse...

Page 93: ...lth Interface Manager card not powered on or in ready state Power on the library Observe status and link LEDs Interface Manager must be at firmware I120 or higher on an ESL E series library Interface Manager must be at firmware I130 or higher if connected to an e2400 FC 2G Incorrect IP address Verify that the correct IP address of the Interface Manager card is entered in Command View TL See the HP...

Page 94: ...red firmware Make sure that the e2400 160 interface controller has lettering to the side of the ports If lettering is above or below the ports then the wrong controller type was installed Contact your service provider Note If you have the wrong controller type it might still work if the firmware level is at least 5 3 06 the controller is set to DHCP and its defaults are restored Update the firmwar...

Page 95: ...ination not set properly Check the SCSI settings for the device Check that the SCSI bus is properly terminated and ensure the terminator LEDs indicate a normal state green Timing issues Reset the corresponding FC interface controller Drive not powered on or in ready state Make sure the drive isn t set to off Troubleshoot the drive Table 17 Common Interface Manager issues Continued Symptom Possible...

Page 96: ...e connections are good contact your network administrator Ping the management station If pinging fails and the IP address is correct contact your network administrator Wrong IP address Check the IP address of the management station On the management station open a command shell and enter ipconfig You must use this IP address or the network name of the management station in the URL to access Comman...

Page 97: ...ty it may indicate a problem with the SCSI bus configuration Verify the SCSI bus configuration FC port LEDs indicate FC activity ACT and link LNK status If the link LED does not light it may indicate a problem with a FC link Verify the FC port configuration and cabling Ethernet LEDs indicate activity and link status If one of these indicators does not light or stays continuously lit it may indicat...

Page 98: ...ng includes verifying the setup and the connections including Verifying SCSI bus configuration Verifying FC port connection Verifying FC and SCSI devices in Windows NT Verifying the interface controller configuration Verifying devices Verifying host configuration Verifying HBA device driver information Verifying serial port configuration Each of these topics is discussed in the following sections ...

Page 99: ...I Devices Verify that the SCSI devices on a particular SCSI bus can be seen in the Configuration Menu of the FC interface controller If the FC interface controller cannot see the devices verify SCSI configuration cabling and termination Verifying FC port connection If SCSI devices are recognized on the SCSI buses but do not appear to the FC host it may be that the FC link is not properly establish...

Page 100: ...ed to be rebooted with all SCSI devices and the FC interface controller powered on before recognizing the devices To verify the FC and SCSI devices 1 Navigate to the Windows NT Control Panel and select SCSI Adapters 2 Double click the FC HBA The SCSI devices should be listed If no devices are listed verify the FC interface controller configuration FC HBA configuration and cabling If devices are li...

Page 101: ...an 15 16 and higher To resolve this situation in a direct attach configuration configure the FC interface controller to use hard addressing and set the AL_PA to a value that the HBA will be able to map with an ID less than 16 Verifying HBA device driver information Review the HBA device driver Readme txt file for configuration specifics An HBA may require a different configuration HBAs typically c...

Page 102: ...rtridge at room temperature for the same amount of time it was exposed for up to 24 hours Keep cartridges out of direct sunlight and do not place tape cartridges near electromagnetic interference sources such as terminals motors and video or X ray equipment Doing so may cause data on the tape cartridge to be altered or erased Do not touch the tape medium or open the tape door unnecessarily Dust an...

Page 103: ...er inside the cartridge To do this open the door on the rear of the tape cartridge by releasing the door lock The tape leader should be visible at the top left of the tape cartridge Caution Do not touch the tape leader or the tape medium Dust or skin oils can contaminate the tape impact performance and cause damage ...

Page 104: ...d contact your authorized service provider Note Do not use a DLT DLT1 or VS cleaning tape almond in color in an SDLT drive SDLT cleaning tapes are gray and use a 7 or 8 character bar code label CLNxxxS or CLNxxxS1 To clean the tape heads 1 Move a cleaning cartridge into the drive using your application software The tape drive automatically loads the cartridge and cleans the heads During the cleani...

Page 105: ...tely then it has expired or is not an Ultrium cleaning cartridge Discard it and use a new one To clean the tape heads 1 Move a cleaning cartridge into the drive using your application software The tape drive automatically loads the cartridge and cleans the heads The cleaning cycle can take up to five minutes 2 Move the cleaning cartridge back to the proper storage bin using your application softwa...

Page 106: ...Maintenance and Troubleshooting 106 ESL E Series Tape Library User s Guide ...

Page 107: ...ifications of the library These characteristics and specifications are categorized as follows Physical specifications and requirements page 108 Performance and reliability characteristics page 109 Environmental specifications page 110 Note Tape drive and media specifications are described in Tape drives on page 24 ...

Page 108: ...th your controller Library Dimensions and Weight Width 30 in 76 cm Depth 48 in 122 cm Footprint 30 x 48 in 76 x 122 cm Height 75 in 191 cm Weight Fully loaded library 1700 lbs 771 kg Drives 13 5 lbs 6 12 kg each Cartridges 7 7 oz 2 18 kg each Tape Drives and Cartridges Tape Drives Max No Up to 24 tape drives Cartridges Max No 630 SDLT tapes 712 Ultrium tapes Host to Library Interfaces Software SCS...

Page 109: ...library Table 21 Performance characteristics Table 22 Reliability characteristics Note Tape drive and media specifications are described in Tape drives on page 24 Average Swap Time 18 to 20 seconds consisting of two Move Medium commands Inventory Less than 3 minutes fully loaded with labeled cartridges MTBF 250 000 power on hours MSBF 1 million load unload cycles MTTR Less than 30 minutes ...

Page 110: ...operating Dry Bulb 15oC to 32oC 59oF to 90oF Wet bulb 25o C 77o F maximum Thermal transition 11o C per hour Temperature shipping and storage Dry bulb 40oC to 66oC 40oF to 151oF Wet bulb 46o C 115o F maximum Thermal transition 30o C 54o F per hour Relative humidity Operating 20 to 80 non condensing Shipping and storage 5 to 95 non condensing Altitude Operating Sea Level to 10 000 ft 3 048 m Shippin...

Page 111: ...ibrary Characteristics 111 ESL E Series Tape Library User s Guide Sound power level Operating 7 6 Bel Idle 7 8 Bel Sound pressure operator Operating 5 5db Table 23 Environmental specifications Continued ...

Page 112: ...Library Characteristics 112 ESL E Series Tape Library User s Guide ...

Page 113: ...e page 114 Preparing the library for relocation page 115 Crating the library page 125 Preparing the library for operation page 128 To ship the library or move it using a motor vehicle for example truck or forklift follow all of the instructions in this appendix To move the library to a new location within the same building or facility follow all instructions in this appendix except for those found...

Page 114: ...g the new installation site Check the new installation site for the library using the guidelines found in the HP StorageWorks ESL E Series Pre Installation Site Survey Instructions Make sure the new location meets all applicable clearance environmental and power requirements ...

Page 115: ... prepare the library for relocation before any move Removing tape cartridges To remove tape cartridges 1 Unload all tape cartridges from the tape drives using your application software 2 Press Stop on the OCP to stop all library operation This places the library off line after the completion of any currently executing operations 3 Power the library off 4 Unlock and open both front doors 5 Remove a...

Page 116: ...nd packing To install internal shipping restraints 1 Remove the six panel shipping restraints three sets on each side from their storage location on the lower cabinet frame see Figure 39 Figure 39 Retrieving the panel shipping restraints Left storage position shown Panel restraint storage locations ...

Page 117: ... side with a 7 16 in socket wrench see Figure 40 Figure 40 Attaching the panel shipping restraints Panels shown outside of library for clarity Load port latching mechanism Upper shipping restraint Upper shipping restraint Middle shipping restraint Lower shipping restraint Lower shipping restraint Middle shipping restraint ...

Page 118: ... storage location under the left cartridge bin panel see Figure 41 Figure 41 Shipping restraints storage location 4 If the picker is not in the far right position gently move it along the horizontal carriage until it is as far front as possible Shipping restraints Spare screws Shipping restraints in storage position ...

Page 119: ...Library 119 ESL E Series Tape Library User s Guide 5 Install the robotic shipping restraints see Figure 42 Figure 42 Installing the robotic shipping restraint Robot Vertical axis shipping restraint shipping restraint ...

Page 120: ...Relocating the Library 120 ESL E Series Tape Library User s Guide 6 Install the counterweight see Figure 43 Figure 43 Installing the counterweight shipping restraint Nuts Shipping restraint ...

Page 121: ...nal library frame restraint and insert them as shown in Figure 44 Figure 44 Installing the internal library frame restraint 8 Attach the two pieces together using four 1 4 inch hex nuts 9 Secure the restraint to the frame with two 1 4 inch bolts one at the top and one at the bottom of the library frame Bolt Bolt Hex nuts ...

Page 122: ...y User s Guide 10 From the front of the library add the foam to the Y axis cover plate to the left front door and also to the back door frame see Figure 45 Figure 45 Adding the shipping foam inside the library Foam Foam Back of library Front of library ...

Page 123: ...ect library cables 1 Disconnect the FC cables connecting from the library to the host 2 Disconnect the Ethernet cable connecting to the local network 3 Disconnect the power cord from the library to its power source 4 Pack the cables removed in step 1 through step 3 with other library accessories 5 Disconnect the following cables but leave them routed in the channel Drive cluster and card cage powe...

Page 124: ...I cables not present on Ultrium 460 FC or 960 drives Drive FC cables not present on SCSI drives Cabinet controller SCSI cable Robotics controller card e1200 160 Ethernet cable e2400 160 or e2400 FC 2GB interface controller Ethernet cables Interface Manager card Ethernet cable ...

Page 125: ...ENCIA El peso aproximado de la biblioteca es de 771 kg Utilice como mínimo dos personas para llevar a cabo cualquiera de los pasos que impliquen la elevación o conducción de la biblioteca Die Library wiegt ca 771 kg 1 700 lb Daher müssen alle Schritte die das Anheben oder das Führen der Tape Library erfordern von mindestens zwei Personen durchgeführt werden VORSICHT La libreria pesa circa 771 KG U...

Page 126: ...47 Figure 47 Crating the library 1 Prepare the shipping pallet for the library by attaching the ramp to the pallet 2 Place the library on the pallet a Raise the library support feet b With the help of at least one person roll the library to a position in front of the pallet ramp c Roll the library onto the pallet ...

Page 127: ...to the pallet c Remove the ramp from the pallet and lean it against the side of the library with a cardboard sheet between the library and the ramp 4 Place the accessory kits onto the pallet 5 Place the foam cap over the library 6 Wrap the cardboard crate around the library and fasten it using the plastic restraining clips 7 Place the top onto the crate 8 Secure the crate with two steel restrainin...

Page 128: ...Works ESL E Series Pre Installation Site Survey Instructions and the HP StorageWorks ESL E Series Unpacking and Installation Guide to Prepare the new installation site Receive the library Uncrate the library Position the library Install and configure the library Note The ESL E Series library must be unpacked and installed by authorized HP service personnel only ...

Page 129: ... in accordance with the instruction manual may cause harmful interference to radio communications Any changes or modifications made to this equipment may void you s authority to operate this equipment Operation of this equipment in a residential area may cause interference in which case you at your own expense will be required to take whatever measures may be required to correct the interference T...

Page 130: ...Regulatory Statements 130 ESL E Series Tape Library User s Guide BSMI statement ...

Page 131: ...Regulatory Statements 131 ESL E Series Tape Library User s Guide Japan statement VCCI ...

Page 132: ...Regulatory Statements 132 ESL E Series Tape Library User s Guide Japan statement AC power cords ...

Page 133: ...CISPR 22 WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ACHTUNG Dieses ist ein Gerät der Funkstörgrenzwertklasse A In Wohnbereichen können bei Betrieb dieses Gerätes Rundfunkstörungen auftreten in welchen Fällen der Benutzer für entsprechende Gegenmassnahmen verantwortlich ist AT...

Page 134: ...WG 1 0 mm2 wires Length Maximum 15 feet 4 5m Rating Minimum 25 A 125 V ATTENTION LIRE LA REMARQUE DANS LE MODE D EMPLOI REMARQUE CETTE REMARQUE NE CONCERNE QUE LES ÉTATS UNIS ET LE CANADA En cas d envoi aux États Unis utiliser le cordon d alimentation CERTIFIÉ UL et convenant pour 200 240 V En cas d envoi au Canada utiliser le cordon d alimentation CERTIFIÉ CSA et convenant pour 200 240 V Fiche Br...

Page 135: ... procedures other than those specified herein may result in hazardous exposure Laser klasse 1 VORSICHT Wenn alle Blenden und Speichereinheiten ordnungsgemäß eingebaut sind ist dieses Produkt als Laserprodukt der Klasse I eingestuft Bei dem Barcode Scanner in diesem Produkt handelt es sich dagegen um einen Laser der Klasse II Setzen Sie sich und andere nicht dem vom Barcode Scanner emittierten Lase...

Page 136: ... y receptáculos en su ubicación este producto es clasificado como producto láser de Clase I Sin embargo el escáner de código de barras que se encuentra de este producto es de Clase II Evite la exposición a la fuente luminosa del láser que emite el escáner de código de barras No mire al rayo El uso de controles o ajustes de procedimientos diferentes de los especificados en este documento pueden res...

Page 137: ...umbatterij Lithium kan worden beschouwd als chemisch afval Deze batterij dient te worden verwerkt overeenkomstig de plaatselijke en of landelijke wetgeving VAROITUS Tässä tuotteessa on litiumparisto Emolevyllä oleva Panasonic PR1225 sisältää litiumpariston Litium saattaa olla luokiteltu vaaralliseksi aineeksi Hävitä tämä paristo paikallisten lakien ja määräysten mukaisesti AVERTISSEMENT Ce produit...

Page 138: ... Il litio può essere considerato un materiale nocivo Lo smaltimento della batteria deve avvenire in conformità alle leggi federali statali e locali vigenti nel paese regione di utilizzo ADVERTENCIA Este producto contiene una batería de litio El producto Panasonic BR1225 de la placa base contiene una batería de litio El litio puede ser considerado como un material peligroso Deshágase de esta baterí...

Page 139: ...nse Key Additional Sense Code ASC Additional Sense Code Qualifier ASCQ Message name description and potential recovery action Valid Interfaces SCSI host computer DIAG diagnostic port computer Both SCSI and DIAG port Table 25 lists message information for hardware failures ASCQ values The table is sorted by the ASCQ column and lists the following information ASCQ Message name description and potent...

Page 140: ...ed Determine failure type by checking any previous error code returned to host Reinitialize element status through backup package or command line interface 2 80 00 DOOR IS OPENED INVENTORY MAY HAVE BEEN CORRUPTED Close door and retry command If the system is on line it executes its initialization procedure 2 80 07 SYSTEM IS STOPPED The STOP button on the control panel was pressed Press the STOP bu...

Page 141: ...y that the doors are closed Check the door sensors 4 80 23 BAR CODE SCANNER FAILURE Bar code scanner has failed Run the Robotics to Home Position test from the OCP Run Calibrate Cabinet Test from the OCP and inventory the cabinet 4 80 0A CONFIGURATION SETTINGS CORRUPTED Reconfigure the library Run the Calibrate Cabinet Test from the OCP 4 80 0F LOW POWER ERROR Check power connections and power sup...

Page 142: ...ning that the temperature in the library exceeds the normal operational temperature 40oC 104o F 4 88 01 MAXIMUM TEMPERATURE EXCEEDED The robot in the cabinet that has overheated turns off and remains off until the temperature returns to an acceptable level For LTO the acceptable level is 52o C 127o F for SDLT the acceptable level is 49o C 120o F Check whether the air filters need to be replaced Ch...

Page 143: ...correct and attempt to update again 4 F3 02 DRIVE COMMUNICATION TIMEOUT The library is unable to communicate with a drive Check the I2C cable the cluster controller and the cluster backplane board Check that the drive is properly seated in the bay Swap the drive for a known good drive and retry Reseat SCSI cabling and termination 4 F3 20 DRIVE UNLOAD FAILED OR TIMED OUT The command to the drive to...

Page 144: ...ost command format Verify that the host software application is supported has up to date patches and is correctly configured Verify that the library and its components have the current firmware 5 21 01 INVALID ELEMENT ADDRESS Check Mode Sense data for correct element addresses Verify that the host software application is supported has up to date patches and is correctly configured Verify that the ...

Page 145: ...cribed in this guide Verify that the host software application is supported has up to date patches and is correctly configured Verify that the library and its components have the current firmware 5 26 02 PARAMETER VALUE INVALID Verify Mode Select page fields Verify that fields comply with command format described in this guide This response is also returned for commands issued to the diagnostic in...

Page 146: ... this guide Verify that the host software application is supported has up to date patches and is correctly configured Verify that the library and its components have the current firmware 5 53 02 MEDIUM REMOVAL PREVENTED Prevent Medium Removal command was executed and command was received to export cartridge Retry move command using your application software 5 80 01 TRANSFER FULL COMMAND CAN NOT BE...

Page 147: ...Run the Robotics to Home Position test from the OCP 5 82 E0 ROTARY INVALID START CONDITION Rotary hardware condition is unknown Run the Robotics to Home Position test from the OCP 5 82 F0 ROTARY INVALID COMMAND Rotary axis was commanded to a position out of its legal range This is an internal code failure Verify that the host software application is supported has up to date patches and is correctl...

Page 148: ...otics to Home Position test from the OCP 5 84 F0 VERTICAL INVALID COMMAND Vertical hardware commanded to position out of system mechanical limits Run the Robotics to Home Position test from the OCP If the problem persists calibrate the library Verify that the host software application is supported has up to date patches and is correctly configured Verify that the library and its components have th...

Page 149: ...TH INVALID COMMAND Depth hardware commanded to position out of system mechanical limits Run the Robotics to Home Position test from the OCP If the problem persists calibrate the library Verify that the host software application is supported has up to date patches and is correctly configured Verify that the library and its components have the current firmware 5 1A 00 PARAMETER LIST LENGTH ERROR Inv...

Page 150: ...using your application software 5 3B 0E MEDIUM SOURCE ELEMENT EMPTY Source element address does not contain a cartridge Re inventory the cabinet and retry move command using your application software If the problem recurs run the Robotics to Home Position test followed by a cabinet inventory and retry the move command using your application software 5 4E 00 OVERLAPPED COMMANDS ATTEMPTED Due to a s...

Page 151: ...nformation again 6 29 01 POWER ON RESET OCCURRED Informational message The host user should assume the inventory may have changed and should ask the library for that information again 6 29 02 BUS RESET OCCURRED Informational message The host user should assume the inventory may have changed and should ask the library for that information again 6 29 03 BUS DEVICE RESET OCCURRED Informational messag...

Page 152: ...s to determine status of drives 6 2A 01 MODE PARAMETERS CHANGED Mode parameters may have changed due to another host issuing a Mode Select command B 08 00 LOGICAL UNIT COMMUNICATION FAILURE Check cables Ensure library unit is powered on Retry command B 08 01 LIBRARY COMMUNICATION TIME OUT Internal communications not responding Retry command Check the following internal cable connections Ethernet c...

Page 153: ...at end of a place operation Move Medium with a target other than the Transfer Move cartridge to empty storage element using your application software Retry command As a last resort manually remove the tape from the robotics B 80 06 TRANSFER EMPTY COMMAND ABORTED Picker does not contain cartridge at end of pick portion of Move Medium command B 80 10 LOAD RETRY FAILED Library was unable to successfu...

Page 154: ... The load port door was unlocked but did not leave its current position before time out 30 seconds This may be due to the door being stuck or in the case of a close operation the operator not moving the door B 8F 00 LIBRARY UNIT COMMAND TIMED OUT Verify that communications to library still exists by issuing another command none 30 03 CLEANING CARTRIDGE INSTALLED Indicates that the element contains...

Page 155: ...tion Retry command If the failure recurs run self test 40 4F TIMEOUT Hardware did not reach desired position The axis rail lubrication may be insufficient The axis belt may be too tight The motor pulley may be loose Retry the command If the failure reoccurs then run selftest 50 5F OVER CONTROL The hardware is obstructed Determine the cause of the obstruction Retry the command If the failure reoccu...

Page 156: ... SENSOR FAILURE A sensor transition did not occur as expected or an extra transition occurred during calibration inventory or pick place Retry the command If the failure recurs contact Technical Support B0 BF ELECTRONICS NOT PRESENT Electronics necessary for hardware to function is not present Install necessary hardware Table 25 Hardware failure ASCQ values Continued ASCQ Description ...

Page 157: ...hat may require user attention and possible intervention These events are reported through the OCP and in library support tickets Find more information on the events by getting a support ticket with Command View or L TT Events classified as informational might not be displayed Library events are broken up into the following sections Critical events page 158 Warning events page 162 Information even...

Page 158: ...ive Recoverable Snapped Tape 0x1a8 Tape Alert Flag 14 for drive drive Unrecoverable Snapped Tape 0x1a9 Tape Alert Flag 16 for drive drive Forced Eject 0x1aa Tape Alert Flag 20 for drive drive Clean Now 0x1ab Tape Alert Flag 22 for drive drive Expired Cleaning Media 0x1ac Tape Alert Flag 23 for drive drive Invalid Cleaning Cartridge 0x1ad Tape Alert Flag 30 for drive drive Hardware A Reset Needed 0...

Page 159: ...otary back failure 0x1c6 Rotary home not found 0x1c7 Rotary axis internal failure 0x1c8 Rotary invalid command 0x1c9 Transport full 0x1cf Extension invalid command 0x1e2 Warning safe temperature exceeded 0x1e3 Load port latch failure 0x1e4 panelname name sensor needs attention value value 0x1e5 Drive drivenumber name sensor needs attention value value 0x1e7 Transfer empty command aborted 0x1eb Log...

Page 160: ...re failure 0x200 Gripper hardware failure of encodor motor 0x201 Gripper hardware failure of home sensor flag 0x202 Gripper hardware failure mechanical position error 0x203 Gripper hardware failure timeout 0x204 Gripper hardware failure obstruction 0x205 Gripper hardware failure FPGA failure 0x206 Gripper hardware failure positional drift 0x207 Gripper hardware failure mapping failure 0x208 Grippe...

Page 161: ...ng failure 0x214 Extension hardware failure force error 0x215 Extension hardware failure sensor failure 0x216 Extension hardware failure electronics not present 0x217 Vertical hardware failure 0x218 Vertical hardware failure of encodor motor 0x220 Vertical hardware failure of home sensor flag 0x221 Vertical hardware failure mechanical position error 0x222 Vertical hardware failure timeout 0x223 Ve...

Page 162: ...ive Media Life 0x158 Tape Alert Flag 8 for drive drive Not Data Grade 0x159 Tape Alert Flag 15 for drive drive Memory in Cartridge Failure 0x15a Tape Alert Flag 17 for drive drive Read Only Format 0x15b Tape Alert Flag 18 for drive drive Tape Directory Corrupted 0x15c Tape Alert Flag 21 for drive drive Clean Periodic 0x15d Tape Alert Flag 29 for drive drive Drive Maintenance 0x15e Tape Alert Flag ...

Page 163: ...urned off line 0x179 panelname name sensor may need attention value value 0x17A Drive drivenumber name sensor may need attention value value 0x17B Logical unit is not ready 0x17c Cabinet failed to go online 0x17d Failed to connect to robot 0x17e Cleaning cartridge expired in drive drive 0x17f Drive cleaning timeout for drive drive 0x180 No cleaning cartridge found in the library for drive drive 0x...

Page 164: ...anelname closed 0x105 name sensor status update value value 0x105 name sensor status update status status 0x107 Gripper acquired for inventory 0x108 Tape inventory progressing 0x109 Acquiring gripper for inventory 0x10a Tape move completed successfully 0x10b Tape inventory completed successfully 0x10c Mode parameters for cabinet changed 0x10d Mode parameters for partition changed 0x10e Cabinet has...

Page 165: ...rive drive Cleaning Media 0x126 Tape Alert Flag 12 for drive drive Unsupported Format 0x127 panelname opened 0x128 panelname closed 0x129 Tape inventory homed grippers 0x12A Diagnostic command cmd completed successfully 0x12B Unable to get medium changer statistics 0x12C Drive update for drive drive 0x12D Tape inserted into drive drive 0x12E Homing grippers during inventory 0x12F Command aborted b...

Page 166: ...0x144 Horizontal invalid start condition 0x145 Vertical invalid start condition 0x146 Depth invalid start condition 0x147 Depth invalid command 0x148 Cleaning cartridge installed 0x149 Lost power to robot 0x14A Tape engaged in drive drive 0x14B SCSI ID set for partition part 0x14d Cabinet framekey door open during initialization 0x14e No additional sense information 0x14f Cabinet framekey panelnam...

Page 167: ...0x30f Updated domain 0x310 Updated default gateway 0x311 Updated email server 0x312 Updated DNS address 0x313 Library Name changed 0x314 Library shutdown requested from remote GUI 0x315 Library reboot requested from remote GUI 0x316 Contract number updated 0x317 Upload configuration file complete 0x318 Upgrade firmware complete 0x319 OCP password reset 0x31A Bad status received for cabinet control...

Page 168: ...dware switch 0x601 Network configuration set via setup shell 0x602 Web admin account changed 0x603 Web admin account created 0x604 Updated date and time 0x605 Firmware upgrade completed 0x606 Date and time zone have been changed 0xa00 panelname name sensor status update status status 0x100 Cabinet cabinetnumber front door closed 0x101 Cabinet cabinetnumber front door open slow mode 0x102 Cabinet c...

Page 169: ... Cabinet state change to going online 0x116 Drive drive added 0x117 Drive drive removed 0x118 Drive drive power on 0x119 Drive drive power off 0x11a Drive drive is communicating 0x11b Drive drive is not communicating 0x11c Cartridge update received for drive drive 0x11d Cartridge thread update for drive drive 0x11e Cartridge thread update for drive drive 0x11f Cartridge ejected from drive drive 0x...

Page 170: ...nation element full 0x134 Medium source element empty 0x135 Element contents unknown 0x136 Veritical invalid command 0x137 Horizontal invalid command 0x138 Uncalibrated position 0x139 panelname sensor name status update value value 0x13A Drive drivenumber sensor name status update value value 0x13B Invalid element address 0x13C SCSI ID set for drive drive 0x13e Drive reporting media error 0x13f Me...

Page 171: ...binet controller process was restarted 0x16b The COD setting was changed 0x16c The configured number of bins changed 0x2a0 SCSI event 0x2a1 Abort SCSI command 0x2a2 Invalid CDB received 0x302 Added new user 0x303 Updated user 0x304 Removed user 0x305 Added new SNMP community 0x306 Updated SNMP community 0x307 Removed SNMP community 0x308 Added new trap destination 0x309 Updated trap destination 0x...

Page 172: ...are file complete 0x31C Library option liboption modified 0x400 Updated OCP Password 0x401 Updated Subnet Mask 0x402 Updated Default Gateway 0x403 Updated IP address 0x404 Begin LoadPort unload 0x405 End LoadPort unload 0x406 Library shutdown requested from OCP 0x407 Library reboot requested from OCP 0x408 HP Interface Manager Present 0x409 Library Database Factory Settings Restored 0x410 Library ...

Page 173: ...e value 0x105 name sensor status update status status 0x107 Gripper acquired for inventory 0x108 Tape inventory progressing 0x109 Acquiring gripper for inventory 0x10a Tape move completed successfully 0x10b Tape inventory completed successfully 0x10c Mode parameters for cabinet changed 0x10d Mode parameters for partition changed 0x10e Cabinet has been stopped 0x10f Cabinet has been started 0x110 C...

Page 174: ...x125 Tape Alert Flag 11 for drive drive Cleaning Media 0x126 Tape Alert Flag 12 for drive drive Unsupported Format 0x127 panelname opened 0x128 panelname closed 0x129 Tape inventory homed grippers 0x12A Diagnostic command cmd completed successfully 0x12B Unable to get medium changer statistics 0x12C Drive update for drive drive 0x12D Tape inserted into drive drive 0x12E Homing grippers during inve...

Page 175: ...0x143 Gripper invalid command 0x144 Horizontal invalid start condition 0x145 Vertical invalid start condition 0x146 Depth invalid start condition 0x147 Depth invalid command 0x148 Cleaning cartridge installed 0x149 Lost power to robot 0x14A Tape engaged in drive drive 0x14B SCSI ID set for partition part 0x14d Cabinet framekey door open during initialization 0x14e No additional sense information 0...

Page 176: ...ask 0x30e Updated hostname 0x30f Updated domain 0x310 Updated default gateway 0x311 Updated email server 0x312 Updated DNS address 0x313 Library Name changed 0x314 Library shutdown requested from remote GUI 0x315 Library reboot requested from remote GUI 0x316 Contract number updated 0x317 Upload configuration file complete 0x318 Upgrade firmware complete 0x319 OCP password reset 0x31A Bad status r...

Page 177: ...t unload 0x405 End LoadPort unload 0x406 Library shutdown requested from OCP 0x407 Library reboot requested from OCP 0x408 HP Interface Manager Present 0x409 Library Database Factory Settings Restored 0x410 Library Vendor Defaulted to Quantum 0x500 System Test Started 0x501 System Test Completed Table 28 Information events Continued Event ID Information Event ...

Page 178: ...Event Reporting 178 ESL E Series Tape Library User s Guide ...

Page 179: ...d to the additional sense code Autoclean A user defined mode made on the touch screen GUI by which the library automatically performs drive cleaning tasks Bit The basic unit of data in a binary numbering system binary digit represented by a 0 or a 1 Eight bits equals one byte Byte The basic unit of computer memory which is large enough to hold one character Calibrate A process used by the library ...

Page 180: ...1 lasers the output power is below the level at which it is believed eye damage will occur Exposure to the beam of a Class 1 laser will not result in eye injury Class 1 lasers may therefore be considered eye safe Class II laser product Class 2 lasers are limited to a maximum output power of 1 mW A person receiving an eye exposure from a Class 2 laser either accidentally or as a result of someone e...

Page 181: ...tial or LVD is a type of electrical signaling for parallel SCSI and can reach distances up to 12 meters All SCSI HP Ultrium 460 tape drives are LVD devices SDLT tape drives can be LVD or HVD devices MSBF Mean Swaps Before Failure MTBF Mean Time Between Failures MTTR Mean Time To Repair NEMA National Electrical Manufacturers Association Network interface Card NIC A NIC is a device that handles comm...

Page 182: ...ecting serial devices This standard is for asynchronous transfer between computer equipment and accessories Data is transmitted bit by bit in a serial fashion The RS 232 standard defines the function and use of all 25 pins of a DB 25 type connector SCSI Small Computer System Interface An American National Standards Institute ANSI communications standard for attaching peripheral equipment to comput...

Page 183: ...digital data equal to approximately 1 000 gigabytes or 1 099 511 627 776 bytes Terminator Special electrical resistors terminators are installed in the SCSI devices at each end of the SCSI bus and are not installed in other devices on the bus The SCSI bus must be properly terminated at both ends so that commands and data can be transmitted to and from all devices on the bus Ultrium See LTO 2 ...

Page 184: ...Glossary 184 ESL E Series Tape Library User s Guide ...

Page 185: ... equipment symbols 12 text symbols 11 D devices supported 29 troubleshooting 100 diagnostics 78 document conventions 11 related documentation 10 E e2400 160 FC interface controller 29 e2400 FC 2GB interface controller 29 elements 180 EMI 180 environmental specifications 110 equipment symbols 12 ESD 180 ESD precautions 48 Ethernet port LED indicators 31 location of 31 external features e2400 160 FC...

Page 186: ...dicators defined 97 Ethernet port 31 FC 32 power supply 31 SCSI bus 32 types of 97 left panel 36 library partitioning 45 library robotics 23 library relocating 113 link activity LED 92 link speed LED 92 load port 45 181 DLT SDLT 28 LTO 28 removable magazines 28 tape cartridge magazines 28 load slots 36 LTO 2 181 LTO 3 181 LVD 181 M magazines removable 28 45 media picker 23 messages from library to...

Page 187: ... 100 SCSI ID 182 SCSI 2 182 SDLT 43 44 45 182 sense data values asc 00 140 asc 04 140 asc 08 152 asc 1A 149 asc 20 144 asc 21 144 asc 24 144 asc 25 145 asc 26 145 asc 28 151 asc 29 151 asc 2A 152 asc 30 to 146 152 to asc 39 146 asc 3A 150 asc 3B 150 asc 43 153 asc 47 153 asc 4E 150 asc 53 146 asc 5A 140 asc 80 140 to 141 asc 81 141 asc 82 141 asc 83 142 asc 84 142 asc 85 142 asc 88 142 asc 8A 151 ...

Page 188: ...echnical support HP 15 terabyte 183 terminator 183 text symbols 11 troubleshooting 85 to 91 basic steps listed 98 devices verifying 100 FC connection verifying 99 FC interface controller problems 97 HBA device driver verifying 101 host configuration verifying 101 Interface Manager card problems 92 OCP problems 87 operating problems 90 robotics problems 88 SCSI bus configuration 99 SCSI devices ver...

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