HP StorageWorks ESL E-Series, User Manual

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Maintenance and Troubleshooting
94 ESL E-Series Tape Library User’s Guide
Interface
Manager card
does not detect
one or more FC
interface
controllers
Bad network
connection
■
Verify that the Interface Manager card is
properly connected to the FC interface
controllers and that the cables are good.
■
Use LEDs to troubleshoot Ethernet
cabling.
■
See the
HP StorageWorks ESL
E-Series Unpacking and Installation
Guide
for more information.
Incorrect
interface
controller, or
controller has
less than
minimum
required
firmware
Make sure that the e2400-160 interface
controller has lettering to the side of the ports.
If lettering is above or below the ports, then
the wrong controller type was installed.
Contact your service provider.
Note: If you have the wrong controller type,
it might still work if the firmware level is at
least 5.3.06, the controller is set to DHCP,
and its defaults are restored.
Update the firmware to 5.3.06 or higher and
restore defaults on the interface controller
(e2400-160 or e1200-160)
Defective
Interface
Manager card
or FC interface
controller
Observe status and link LEDs. Replace
defective card or controller.
Table 17: Common Interface Manager issues (Continued)
Symptom Possible Cause Solution