HP StorageWorks ESL E-Series, User Manual

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Maintenance and Troubleshooting
90 ESL E-Series Tape Library User’s Guide
Operating problems
Table 13 describes the corrective action for problems that occur during library
operation.
Table 13: Problems during library operation
Problem Corrective Action
The host computer
cannot communicate
with the library.
■
Verify that the host computer has been added to the
secure manager via the Command View TL software,
and has been given access to library components.
■
Verify cable connections and termination.
■
Verify that the FC port link LEDs show good status.
■
Restart the host and the library.
■
If the host and library still are not communicating,
verify that there is not a zoning issue.
A tape cartridge
(medium) is reported
not present.
■
This indicates that the picker could not sense a tape
cartridge in a particular storage bin, even though the
inventory reports that it is present.
■
Verify that the designated cartridge is present and
properly seated. (For a tape drive, make sure the
cartridge is completely unloaded.) Then, retry the
command.
■
Perform an inventory.
■
If the error persists, contact a field service engineer.
A move command
failed.
■
Check the source and destination. The source should
hold the cartridge to be moved; the destination
should be empty.
■
Make sure the picker is empty and that there are no
obstructions.
■
Also, make sure the library is on-line and the Stop
button is released.
■
Retry the command.
A flash memory error is
reported.
Contact your service provider.
A maximum
temperature exceeded
warning is displayed.
■
Turn off the library and allow it to cool down. Lower
the room temperature, if possible, and increase
ventilation around the library.
■
The air filters may need to be changed.
■
If the operating temperature is too high, the library
automatically shuts down until the temperature drops.