HP ProLiant DL380 Generation 4 User Manual Download Page 98

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Troubleshooting 98

Summary of Contents for ProLiant DL380 Generation 4

Page 1: ...HP ProLiant DL380 Generation 4 Server User Guide March 2006 5th Edition Part Number 395214 005 ...

Page 2: ...s contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linus Torvalds March 2006 5th Edition Part Number 395214 005 Audience assumptions This document is for the person who...

Page 3: ...22 Remote management connector 22 Internal PCI Hot Plug LEDs and button 23 Identifying hot plug fans 23 Hot plug fan LED 24 Power converter module LED 25 Battery backed write cache LEDs 25 Battery backed write cache LED statuses 26 Operations 27 Power up the server 27 Power down the server 27 Extend the server from the rack 28 Removing the access panel 29 Installing the access panel 29 Access the ...

Page 4: ...ion 49 Redundant hot plug fans 50 Installation requirements 51 Identifying hot plug fans 52 Installing redundant hot plug fans 52 Front fan bracket 53 Battery backed write cache option 54 Redundant hot plug AC power supply option 55 PCI riser cage options 56 Installing the PCI riser cage 56 Removing the PCI riser cage 57 Expansion board options 58 Removing expansion slot cover 1 58 Removing expans...

Page 5: ...82 Management tools 83 Automatic Server Recovery 83 ROMPaq utility 83 System Online ROM flash component utility 83 RILOE technology 84 StorageWorks library and tape tools 84 Management Agents 84 HP Systems Insight Manager 84 Redundant ROM support 84 iLO ROM Based Setup Utility 85 USB support 86 Diagnostic tools 86 Survey Utility 86 Array Diagnostic Utility 87 HP Insight Diagnostics 87 Integrated M...

Page 6: ...United States only 106 Modifications 107 Cables 107 Canadian notice 107 European Union regulatory notice 107 Disposal of waste equipment by users in private households in the European Union 108 Japanese notice 108 BSMI notice 108 Korean class A notice 109 Laser compliance 109 Taiwan battery recycling notice 109 Power cord statement for Japan 110 Electrostatic discharge 111 Preventing electrostatic...

Page 7: ...internal health LED combinations 16 SCSI backplane LEDs 18 Hot plug SCSI hard drive LEDs 18 Hot plug SCSI hard drive LED combinations 19 Hot plug SAS hard drive LEDs 20 Hot plug SAS hard drive LED combinations 20 PCI Hot Plug LED status combinations 21 PCI riser cage LED 22 Remote management connector 22 Internal PCI Hot Plug LEDs and button 23 Identifying hot plug fans 23 Hot plug fan LED 24 Powe...

Page 8: ...el components Item SCSI model top SAS model bottom 1 Hard drive bays Hard drive bays 2 USB port USB port 3 Bay for tape drive or hard drive with tape drive blank 4 Diskette drive bay Diskette drive bay 5 DVD CD ROM drive DVD CD ROM drive ...

Page 9: ...ower supply failure 3 NIC 1 link activity LED Green Network link Flashing Network link and activity Off No link to network If power is off view the rear panel RJ 45 LEDs for status 4 NIC 2 link activity LED Green Network link Flashing Network link and activity Off No link to network If power is off view the rear panel RJ 45 LEDs for status 5 UID LED button Blue Activated Flashing System being remo...

Page 10: ... 3 Non hot plug PCI X expansion slot 1 64 bit 133 MHz bus A N A 4 Serial connector Teal 5 iLO connector N A 6 Mouse connector Green 7 Power cord connector N A 8 Keyboard connector Purple 9 NIC 1 connector N A 10 NIC 2 connector N A 11 USB connectors Black 12 Video connector Blue 13 VHDCI SCSI connector port 1 N A x8 PCI Express cards are supported on the SCSI models and will run at x4 speeds SAS m...

Page 11: ...lied to the slot Flashing Power is cycling Off Power is not applied to the slot 5 RJ 45 activity LED Green On or flashing Network activity Off No network activity 6 RJ 45 link LED Green On Linked to network Off Not linked to network 7 UID LED button Blue On Activated Flashing System remotely managed Off Deactivated 8 Power supply LED Green On Power turned on and power supply functioning properly O...

Page 12: ...1 7 Fan 3 connector 18 Processor socket 1 8 DVD CD ROM drive system connector 19 Processor socket 2 9 Fan 4 connector 20 NMI switch 10 SCSI connector port 1 21 Fan 2 connector 11 Fan 5 connector 22 Fan 1 connector This feature applies only to SCSI models System maintenance switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuratio...

Page 13: ...of eliminating reliability problems such as hangs or crashes in operating systems device drivers and applications Many crashes freeze a system requiring you to do a hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows operating systems experience a blue screen trap when the operating system crashes When this happens Microso...

Page 14: ...ponents Item Description 1 Power button LED connector 2 SCSI connector port 2 3 DVD CD ROM drive connector 4 SCSI connector port 1 5 Diskette drive connector 6 Power connector 7 USB connector 8 Diskette drive system connector 9 SCSI connector used with a jumper cable in simplex mode or terminator board in duplex mode 10 DVD CD ROM drive system connector ...

Page 15: ...Item Description 1 Power button LED connector 2 DVD CD ROM drive connector 3 DVD CD ROM drive system connector 4 SAS connector 5 Diskette drive system connector 6 Diskette drive connector 7 SAS connector 8 Power connector 9 USB connector System board LEDs ...

Page 16: ...mber Memory failed Off Normal 11 Online spare memory Amber Failover online spare memory in use Green Enabled but not in use Off Disabled 12 PPM 1 failure Amber PPM failed Off Normal 13 iLO diagnostic LEDs Refer to the HP Integrated Lights Out User Guide on the Documentation CD 14 Processor 1 failure Amber Processor failed Off Normal 15 Processor 2 failure Amber Processor failed Off Normal If all D...

Page 17: ...esponding processor is installed DIMM failure slot X Amber Red DIMM in slot X has failed Amber DIMM in slot X is in a pre failure condition DIMM failure all slots in one bank Amber Red No valid or usable memory is installed in the system Overtemperature Amber Red The Health Driver has detected a cautionary temperature level The server has detected a hardware critical temperature level Riser interl...

Page 18: ...LEDs Item LED description Status 1 SCSI configuration On Simplex Off Duplex 2 SCSI configuration error On SCSI cabling or terminator configuration is incorrect Off SCSI cabling or terminator configuration is correct Hot plug SCSI hard drive LEDs ...

Page 19: ...y are online and a predictive failure alert is received or a drive capacity upgrade is in progress you may replace the drive online On or flashing Flashing Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or undergoing capacity expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configu...

Page 20: ...LEDs Item Description 1 Fault UID LED amber blue 2 Online LED green Hot plug SAS hard drive LED combinations Online activity LED green Fault UID LED amber blue Interpretation On off or flashing Alternating amber and blue The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The driv...

Page 21: ...normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array PCI Hot Plug LED status ...

Page 22: ...stalling the PCI riser cage Status On AC power connected Off AC power disconnected Remote management connector The 30 pin remote management connector located on the PCI riser cage is used to cable the Remote Insight Lights Out Edition II option For more information refer to RILOE II cabling on page 67 or the Remote Insight Lights Out Edition II User Guide on the Documentation CD ...

Page 23: ...nal hot plug PCI riser cage Item Description Status 1 Fault LED Amber On Expansion board failed Off Normal 2 Power LED Green On Power is applied to the slot Flashing Power is cycling Off Power is not applied to the slot 3 PCI Hot Plug button N A Identifying hot plug fans Item Description Configuration 1 Fan 1 Redundant ...

Page 24: ... 24 Item Description Configuration 2 Fan 2 Primary 3 Fan 3 Redundant 4 Fan 4 Primary 5 Fan 5 Primary 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Hot plug fan LED Status Green Operating normally Amber Failed Off No power ...

Page 25: ...dule LED Status Amber Failed Off Operating normally Battery backed write cache LEDs NOTE This feature applies only to SCSI models Item LED color 1 Amber 2 Green For LED status information refer to Battery backed write cache LED statuses on page 26 ...

Page 26: ...is waiting for communication from the host controller Green Off The battery is fully charged Amber On A short exists in the connection of one or more of the three button cells within the battery module Amber Flashing An open exists in the circuit between the positive and negative terminals of the battery module Amber Off Normal Server is off and is in data retention mode Amber Flashing every 15 se...

Page 27: ...the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as dire...

Page 28: ... the server from the rack 1 Pull down the quick release levers on each side of the server to release the server from the rack 2 Extend the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of perso...

Page 29: ... the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server if performing a non hot plug installation or maintenance procedure Power down the server on page 27 2 Extend the server from the rack if applicable Extend the server from the rack on page 28 3 Lift up on the hood latch handle and remove the acc...

Page 30: ...rm Cable management arm with right hand swing NOTE To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 27 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm ...

Page 31: ...rate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are Hardware support 6 Hour Call to Repair 4 H...

Page 32: ...he cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty ve...

Page 33: ...aused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 ...

Page 34: ...k the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to th...

Page 35: ...Hot plug or non hot plug PCI X expansion slot 3 64 bit 100 MHz bus B PCI Express x4 slot 2 bus B N A 2 Hot plug or non hot plug PCI X expansion slot 2 64 bit 100 MHz bus B PCI Express x4 slot 1 bus A N A 3 Non hot plug PCI X expansion slot 1 64 bit 133 MHz bus A N A 4 Serial connector Teal 5 iLO connector N A 6 Mouse connector Green 7 Power cord connector N A 8 Keyboard connector Purple 9 NIC 1 co...

Page 36: ...t the redundant power supply can be removed without disconnecting the power cord from the primary power supply 5 Secure cables to the cable management arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 6 Connect the power cord to the AC power source WARNING To reduce ...

Page 37: ...drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Powering up and configuring the serve...

Page 38: ...procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 However if processor 1 fails the system will attempt to boot from processor 2 and provide a processor failure message The server uses PPMs to pro...

Page 39: ...e server from the rack on page 28 3 Remove the access panel Removing the access panel on page 29 4 Remove the processor air baffle if applicable 5 If an optional redundant fan is located next to the processor remove the fan 6 Open the processor retaining bracket 7 Release the processor locking lever CAUTION Failure to completely open the processor locking lever prevents the processor from seating ...

Page 40: ...tion 40 CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 9 Close the processor retaining bracket 10 Open the latches on the corresponding PPM slot ...

Page 41: ...module a dual rank DIMM acts as if it were two separate DIMMs The primary reason for the existence of dual rank DIMMs is to provide the largest capacity DIMM given the current DIMM technology If the maximum DIMM technology allows for creating 2 GB single rank DIMMs a dual rank DIMM using the same technology would be 4 GB Understanding the existence of single rank and dual rank DIMMs is all that is...

Page 42: ...tes a bank of single rank DIMMs Dual indicates a bank of dual rank DIMMs An invalid configuration will result in all DIMM failure LEDs lit and the system will hang If dual rank DIMMs are installed online spare memory is not supported Note that a bank contains 2 DIMMs Configuration Bank A Bank B Bank C Notes 1 Single Single 2 Single 3 Single Single Single 4 Dual Online Spare not supported 5 Dual Si...

Page 43: ...greater DIMMs in order for online spare memory support to function properly After installing DIMMs use RBSU to configure the system for online spare memory support Configuring online spare memory on page 81 Installing DIMMs 1 Power down the server on page 27 2 Extend the server from the rack if applicable Extend the server from the rack on page 28 3 Remove the access panel Removing the access pane...

Page 44: ...when drives are grouped together into the same drive array SCSI IDs The server supports single or dual channel hard drive configurations The single channel configuration simplex supports up to six hard drives on one channel The dual channel configuration duplex supports two hard drives on one channel SCSI IDs 0 and 1 and up to four hard drives on the other channel SCSI IDs 2 through 5 The SCSI IDs...

Page 45: ...he hard drive 3 Determine the status of the hard drive from the hot plug hard drive LEDs Hot plug SCSI hard drive LEDs on page 18 4 Resume normal server operations Removing a hot plug SCSI hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot ...

Page 46: ...rver observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Hard drives must be SFF types Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array SAS drive numbers ...

Page 47: ...Hardware options installation 47 Installing a hot plug SAS hard drive 1 Remove the SAS hard drive blank 2 Prepare the SAS hard drive ...

Page 48: ...per cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations on page 20 2 Back up all server data on the hard drive 3 Remove the hard drive Installing a diskette drive NOTE This procedure shows images of the SCSI model server but it also applies to...

Page 49: ... the server bezel from the front of the diskette drive bay 5 Slide the diskette drive into the diskette drive bay 6 Tighten the thumbscrew 7 Secure the diskette drive cable to the diskette drive cable connector on the SCSI backplane or the SAS backplane Hot plug tape drive option NOTE This feature applies only to SCSI models 1 Remove the existing hard drive blank or hard drive from the upper left ...

Page 50: ...guration five fans cool the server fans 2 4 5 6 and 7 For the redundant configuration fans 1 3 and 8 are added to cool the server This allows the server to continue operation in non redundant mode if any one fan fails The server supports variable fan speeds to allow the speed of all fans to increase if the temperature in any area increases The fans will run at minimum speed until a temperature cha...

Page 51: ...g minimum requirements are not met a minimum of five fans in the standard configuration or seven fans in the redundant configuration With the Health Driver loaded and Thermal Shutdown disabled in RBSU the server performs an immediate shutdown if it detects a critical temperature level Without the Health Driver loaded the server performs an immediate shutdown if it detects a critical temperature le...

Page 52: ...mary 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Installing redundant hot plug fans 1 Extend the server from the rack if applicable Extend the server from the rack on page 28 2 Remove the access panel Removing the access panel on page 29 WARNING The potential for personal injury exists if a hot surface is contacted Use caution while performing hot plug procedures ...

Page 53: ...d buttons on page 9 Front fan bracket To remove the component 1 Power down the server on page 27 2 Extend or remove the server from the rack Extend the server from the rack on page 28 3 Remove the access panel Removing the access panel on page 29 4 Remove the front fan bracket 5 Remove all hot plug fans from the front fan bracket To replace the front fan bracket reverse the removal steps and press...

Page 54: ...he cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enabl...

Page 55: ...n bracket on page 53 11 Install the access panel Installing the access panel on page 29 12 Power up the server on page 27 Refer to the option documentation for more information Redundant hot plug AC power supply option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the product rear panel on ...

Page 56: ...d so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply 6 Reposition the cable management arm into the operating position 7 Connect the power cord to the power source 8 Be sure that the power supply LED is green Rear panel LEDs and buttons on page 11 9 Be sure that the front panel external health LED is green Front panel LEDs and butto...

Page 57: ...ving the PCI riser cage CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 27 2 Extend the server from the rack if applicable Extend the server from the rack on page 28 3 Remove the access panel Removing the access panel on page 29 4 Disconnect any internal ...

Page 58: ...tion II User Guide on the Documentation CD IMPORTANT It is recommended that the optional RILOE II board be installed in slot 1 If you plan to install a RILOE II board in the future leave slot 1 unpopulated Removing expansion slot cover 1 1 Power down the server on page 27 2 Extend or remove the server from the rack Extend the server from the rack on page 28 3 Remove the access panel Removing the a...

Page 59: ...replace the component reverse the removal procedure Removing expansion slot covers 2 and 3 1 Extend or remove the server from the rack Extend the server from the rack on page 28 2 Remove the access panel Removing the access panel on page 29 3 Open the PCI riser cage door CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion s...

Page 60: ...the server from the rack on page 28 3 Remove the access panel Removing the access panel on page 29 4 Remove the PCI riser cage Removing the PCI riser cage on page 57 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 5 Remove the expansion slot cover for expansion slot 1 Removing expansion...

Page 61: ...Plug technology which works together with the server operating system to allow replacement addition and upgrade of expansion boards without powering down the server The server must have all the following to be PCI Hot Plug capable PCI Hot Plug system hardware available in this server PCI Hot Plug device drivers installed from the SmartStart CD Operating system with PCI Hot Plug support For more in...

Page 62: ...I Hot Plug button to remove power from the slot When the green power LED on the slot stops flashing power has been removed from the slot 5 Remove the expansion slot cover from the slot if installed Removing expansion slot covers 2 and 3 on page 59 6 Unlock the PCI retaining clip ...

Page 63: ...external cables to the expansion board Refer to the documentation that ships with the expansion board 10 Close the slot release lever 11 Press the PCI Hot Plug button and wait for the power LED to illuminate green without flashing 12 Close the PCI riser cage door 13 Install the access panel Installing the access panel on page 29 ...

Page 64: ...the Documentation CD For information on cabling peripheral components refer to the white paper on high density deployment in HP or Compaq branded racks on the HP website http www hp com SAS model cabling SAS hard drive cabling The HP ProLiant DL380 Generation 4 Server SAS model uses a serial attached SCSI bus to connect SAS hard drives on a SAS backplane to a PCI SAS controller In a SAS environmen...

Page 65: ...Cabling 65 USB cabling The USB cable connects the front panel USB connector to the SAS backplane DVD CD ROM drive cabling Item Cable description 1 DVD CD ROM drive cable 2 DVD CD ROM drive system cable ...

Page 66: ...66 Diskette drive cabling Item Cable description 1 Diskette drive cable 2 Diskette drive system cable Power button LED cabling The power button LED cable connects the power button LED board to the SAS backplane ...

Page 67: ...lug option and provides hot plug capability for two expansion slots A ribbon cable connects the PCI Hot Plug backplane to the riser board RILOE II cabling The 30 pin Remote Insight cable ships with the RILOE II cable kit For more information refer to the Remote Insight Lights Out Edition II User Guide on the Documentation CD ...

Page 68: ...x cabling configuration is not cabled correctly the SCSI configuration error LED will illuminate Refer to SCSI Backplane LEDs on page 18 to locate the LED NOTE The server ships with two identical short SCSI cables Two optional long SCSI cables may be obtained for PCI Array Controllers One optional terminator board may be obtained to support duplex SCSI configurations ...

Page 69: ...tion NOTE The short SCSI cables are identical Item Component description SCSI IDs managed 1 Short SCSI cable 0 1 2 3 4 5 2 Short SCSI cable used to jumper the two SCSI buses together N A Embedded duplex SCSI cabling In the embedded duplex cabling configuration the embedded Smart Array 6i Controller controls up to six hard drives through two SCSI buses one bus with up to two drives and the other bu...

Page 70: ...ort SCSI cables are identical Item Component description SCSI IDs managed 1 Short SCSI cable 0 1 2 Short SCSI cable 2 3 4 5 3 Optional terminator board N A Refer to Installing the SCSI terminator board on page 73 for SCSI terminator board installation procedures PCI simplex SCSI cabling In the PCI simplex cabling configuration an optional PCI array controller controls up to six hard drives through...

Page 71: ...p to four drives NOTE Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit Item Component description SCSI IDs managed 1 Optional long SCSI cable 0 1 2 Optional long SCSI cable 2 3 4 5 3 Optional terminator board N A Refer to Installing the SCSI terminator board on page 73 for SCSI terminator board installation procedures Mixed duplex SCSI...

Page 72: ...mponent description SCSI IDs managed 1 Optional long SCSI cable 0 1 2 Short SCSI cable 2 3 4 5 3 Optional terminator board N A NOTE This specific cabling configuration supports external VHDCI NOTE Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit Item Component description SCSI IDs managed 1 Short SCSI cable 0 1 2 Optional long SCSI cab...

Page 73: ...racket press the top of each fan to be sure it seats securely NOTE For more information on preparing the server for installation or removal procedures refer to the Documentation CD 5 Install the SCSI terminator board Removing the SCSI terminator board 1 Power down the server on page 27 2 Extend or remove the server from the rack Extend the server from the rack on page 28 3 Remove the access panel ...

Page 74: ...Cabling 74 5 Remove the SCSI terminator board USB cabling The USB cable connects the front panel USB connector to the SCSI backplane ...

Page 75: ...g 75 DVD CD ROM drive cabling Item Cable description 1 DVD CD ROM drive cable 2 DVD CD ROM drive system cable Diskette drive cabling Item Cable description 1 Diskette drive cable 2 Diskette drive system cable ...

Page 76: ...ton LED board to the SCSI backplane Optional PCI Hot Plug backplane cabling The server contains a PCI Hot Plug backplane that is part of the PCI Hot Plug option and provides hot plug capability for two expansion slots A ribbon cable connects the PCI Hot Plug backplane to the riser board ...

Page 77: ... cable ships with the RILOE II cable kit For more information refer to the Remote Insight Lights Out Edition II User Guide on the Documentation CD Internal power cabling Item Description 1 System power cable 2 Power supply signal cable 3 SCSI power cable ...

Page 78: ...e 71 After cabling external storage options use the following software utilities RBSU to configure new hardware in the system For more information refer to HP ROM Based Setup Utility on page 80 or the ROM Based Setup Utility User Guide on the Documentation CD ORCA to configure and manage drive arrays For more information refer to the Smart Array 6i Controller User Guide on the Documentation CD For...

Page 79: ...plete list of ProLiant system software Enabling access to the Array Configuration Utility on page 81 Array Diagnostic Utility on page 87 and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers smartstart SmartStart Scripting Too...

Page 80: ... The first time you power up the server the system prompts you to enter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server To navigate RBSU use the following keys To access RBSU press the F9 key during power up when prompted in the upper right corner of the screen To navigate th...

Page 81: ...onfiguration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD ...

Page 82: ...more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitiv...

Page 83: ...or option ROMPaq utilities To upgrade the BIOS insert a ROMPaq diskette into the diskette drive and boot the system The ROMPaq utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPaq utilities For more information about the ROMPaq utility refer to the HP website http www hp com servers manage Sy...

Page 84: ... http h18006 www1 hp com products storageworks ltt Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP T...

Page 85: ...itions 1 5 and 6 of the system maintenance switch to On 4 Install the access panel Installing the access panel on page 29 5 Power up the server on page 27 6 Wait for the server to emit two beeps 7 Repeat steps 1 and 2 8 Set positions 1 5 and 6 of the system maintenance switch to Off 9 Repeat steps 4 and 5 When the server boots the system identifies whether the current ROM bank is corrupt If a corr...

Page 86: ...em through the appropriate USB device drivers HP provides support for USB devices prior to the operating system loading through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 2 0 Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality at POST RBSU D...

Page 87: ... http www hp com servers diags Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM HP Systems Insight Manager on page 84 From within Survey Utility on page 86 From within operating system specific...

Page 88: ...ting system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix http www hp com go supportos Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30...

Page 89: ...ect Enterprise Servers Workstations and Systems Hardware and then the appropriate server Server diagnostic steps This section covers the steps to take in order to diagnose a problem quickly To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 93 and follow the appropriate diagnostic path If the other flowchart...

Page 90: ...risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the...

Page 91: ...times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 20 41 27 22 kg 47 18 60 lb WARNING To reduce the risk of personal injury or damage to the equipment Observe local...

Page 92: ...HP recommends you have access to the server documentation for server specific information Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to chan...

Page 93: ...ing solution follow the diagnostic steps in General diagnosis flowchart on page 94 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 93 General diagnosis flowchart on page 94 Power on problems flowchart Serve...

Page 94: ...hart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item Refer to 1 Symptom information on page 92 2 Loose connections on page 92 3 Service notifications on page 92 ...

Page 95: ...umentation CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Server information you need in the HP ProLiant ...

Page 96: ...Troubleshooting 96 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber The external health LED is red or amber ...

Page 97: ...uide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com sup...

Page 98: ...Troubleshooting 98 ...

Page 99: ...orms 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located...

Page 100: ...problems flowchart Symptoms Server does not boot a previously installed operating system Server does not boot SmartStart Possible causes Corrupted operating system Hard drive subsystem problem Incorrect boot order setting in RBSU ...

Page 101: ...umentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 92 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP...

Page 102: ...s but a fault event is reported by Insight Management Agents on page 84 Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Page 103: ... 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 96 6 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com produ...

Page 104: ...Troubleshooting 104 ...

Page 105: ...ater Replace only with the spare designated for this product To remove the component 1 Power down the server on page 27 2 Extend or remove the server from the rack Extend the server from the rack on page 28 3 Remove the access panel Removing the access panel on page 29 4 Remove the PCI riser cage Removing the PCI riser cage on page 57 CAUTION To prevent damage to the server or expansion boards pow...

Page 106: ...mber The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial e...

Page 107: ...must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union reg...

Page 108: ...ibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about...

Page 109: ...xposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food a...

Page 110: ...Regulatory compliance notices 110 Power cord statement for Japan ...

Page 111: ...circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible...

Page 112: ...oltage 100 132 VAC 200 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 7 5 A 100 VAC 3 8 A 200 VAC Rated input power 735 W BTUs per hour 2508 Power supply output Rated steady state power 575 W Maximum peak power 575 W Environmental specifications Specification Value Temperature range Operating 10 C to 35 C 50 F to 95 F Shipping 30 C to 50 C 22 F to 122 F Storage 40 C to 70 C 40 F ...

Page 113: ...An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa ...

Page 114: ... the HP website http www hp com For HP technical support In North America Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com Outside North Ame...

Page 115: ...ose and assess whether a replacement part is required to address a system problem The specialist will also determine whether you can replace the part For specific information about customer replaceable parts refer to the maintenance and service guide on the HP website http www hp com support ...

Page 116: ...tility ASR Automatic Server Recovery BBWC battery backed write cache DDR double data rate DIMM dual inline memory module ECC error checking and correcting IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log IPL initial program load IRQ interrupt request ...

Page 117: ...ciation NIC network interface controller NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM Based Setup Utility ...

Page 118: ...te Insight Lights Out Edition II SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VHDCI very high density cable interconnect WOL Wake on LAN ...

Page 119: ... connection problems 92 connectors 7 contacting HP 114 crash dump analysis 13 creating a disk image 82 D DC power supply 11 deployment software 82 diagnosing problems 89 91 93 diagnostic steps 89 93 diagnostic tools 79 82 83 86 87 diagnostics utility 87 DIMM slot LEDs 15 18 DIMM slots 13 DIMMs 43 diskette drive 75 diskette drive connectors 15 diskette image creation 82 drive LEDs 18 19 drivers 87 ...

Page 120: ...ctor 10 L laser devices 109 LEDs 7 9 11 13 15 16 18 19 21 22 23 LEDs hard drive 18 19 LEDs troubleshooting 89 93 loose connections 92 M Management Agents 84 management tools 83 memory 42 43 81 memory dump 13 memory slot LEDs 15 memory slots 13 mouse connector 10 34 N Natural Language Search Assistant 88 network connector LEDs 11 NIC network interface controller 117 NIC connectors 10 NIC LEDs 9 NMI...

Page 121: ... backplane 15 SAS backplane components 15 SAS connector 15 SAS drive numbers 46 SAS hard drive LEDs 20 scripted installation 79 SCSI backplane components 14 SCSI backplane LEDs 18 SCSI cabling 68 SCSI connectors 15 SCSI IDs 43 44 SCSI terminator 73 serial connector 10 34 serial number 82 series number 106 server features and options 38 server front panel LEDs 9 server real panel LEDs 11 service no...

Page 122: ...Index 122 USB support 86 utilities 79 80 81 82 83 84 85 86 87 utilities deployment 79 80 82 V ventilation 32 VHDCI SCSI connector 10 34 video connector 10 34 W warnings 34 91 ...

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HP ProLiant DL380 Generation 4, User Manual

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Summary of Contents for ProLiant DL380 Generation 4

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