Troubleshooting 93
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are correctly routed through the tray.
•
Be sure each device is properly seated.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Diagnostic steps
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
93
)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page
94
)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
93
)
•
General diagnosis flowchart (on page
94
)
•
Power-on problems flowchart ("
Server power-on problems flowchart
" on page
96
)
•
POST problems flowchart (on page
99
)
•
OS boot problems flowchart (on page
100
)
•
Server fault indications flowchart (on page
102
)
The number contained in parentheses in the flowchart boxes corresponds to a table with references to
other detailed documents or troubleshooting instructions.
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item Refer
to
1
"General diagnosis flowchart (on page
94
)"
2
"Power-on problems flowchart ("
Server power-on problems flowchart
" on
page
96
)"
3
"POST problems flowchart (on page
99
)"
4
"OS boot problems flowchart (on page
100
)"
5
"Server fault indications flowchart (on page
102
)"
Summary of Contents for ProLiant DL380 Generation 4
Page 98: ...Troubleshooting 98 ...
Page 104: ...Troubleshooting 104 ...
Page 110: ...Regulatory compliance notices 110 Power cord statement for Japan ...
