HP ProBook 4445s Page 89 User Manual Download

Page: 89 / 100

The optical disc tray does not open for removal of a CD or DVD

Insert the end of a paper clip

(1)

into the release access in the front bezel of the drive.

Press in gently on the paper clip until the disc tray is released, and then pull out the tray

(2)

until

it stops.

Remove the disc

(3)

from the tray by gently pressing down on the spindle while lifting the outer

edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

Close the disc tray and place the disc in a protective case.

Troubleshooting

Summary of Contents for ProBook 4445s

Page 1: ...HP Notebook User Guide ...

Page 2: ...012 Document Part Number 678746 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer To obtain the latest information in this guide go to the HP Web site at http www hp com support Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ss and network status icons 19 Creating a wireless connection 19 Turning wireless devices on and off 19 Using the wireless button 19 Using the operating system controls 20 Using a WLAN 20 Connecting to an existing WLAN 20 Setting up a new WLAN 21 Protecting your WLAN 21 Roaming to another network 22 Using Bluetooth wireless devices select models only 22 Connecting to a wired network 22 Connecting ...

Page 6: ...ng the volume 30 Checking your audio functions 31 Using the Webcam select models only 31 Using video devices 31 VGA 31 HDMI 34 Configuring audio for HDMI 34 6 Power management 35 Shutting down the computer 35 Setting power options 35 Using power saving states 35 Initiating and exiting Suspend 36 Initiating and exiting Hibernation 36 Using the Power icon 36 Using power management 36 Viewing the cur...

Page 7: ...rew 44 Removing or replacing the service door 45 Removing the service door 45 Replacing the service door 46 Replacing or upgrading the hard drive 47 Removing the hard drive 47 Installing a hard drive 49 Using optical drives select models only 50 Identifying the installed optical drive 50 Inserting an optical disc 50 Tray load 50 Removing an optical disc 50 Tray load 50 When the disc tray opens nor...

Page 8: ...rint reader select models only 65 Enabling fingerprint authentication during logon 65 Enrolling your fingerprint 65 11 Backup and Recovery 67 Performing a system recovery 67 Backing up your information 68 12 Computer Setup BIOS and Advanced System Diagnostics 69 Starting Computer Setup 69 Using Computer Setup 69 Navigating and selecting in Computer Setup 69 Restoring factory settings in Computer S...

Page 9: ...ess network connection is not working 78 The optical disc tray does not open for removal of a CD or DVD 79 The computer does not detect the optical drive 80 A disc does not play 80 A movie is not visible on an external display 80 The process of burning a disc does not begin or it stops before completion 81 Contacting support 81 Labels 82 Appendix B Cleaning your computer 83 Cleaning products 83 Cl...

Page 10: ...x ...

Page 11: ...ect Computer More Applications NOTE For details about using the software included with the computer select Computer Help You can also see the software manufacturer s instructions which may be provided with the software or on the manufacturer s Web site Update programs and drivers Update your programs and drivers with the latest versions on a regular basis When your computer is registered it will a...

Page 12: ...ries available for the device Limited Warranty To access the warranty Double click the HP Documents icon located on the desktop or Go to http www hp com go orderdocuments Warranty information You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provi...

Page 13: ... section Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 3 ...

Page 14: ...on 2 Caps lock light On Caps lock is on 3 Web browser light On The computer is on Off The computer is off in the Suspend state or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light Amber The TouchPad is off Off The TouchPad is on 4 Chapter 2 Getting...

Page 15: ...On Caps lock is on 3 Web browser light On The computer is on Off The computer is off in the Suspend state or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light Amber The TouchPad is off Off The TouchPad is on Top 5 ...

Page 16: ...n Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer CAUTION Emergency shutdown procedures result in the loss of unsaved information To learn more about your power settings 1 Select Computer Control Center 2 In the lef...

Page 17: ...re on or off but does not establish a wireless connection NOTE A wireless connection may be established if one has been previously configured 5 Fingerprint reader select models only Allows a fingerprint logon to the operating system instead of a password logon Top 7 ...

Page 18: ...n off the computer CAUTION Emergency shutdown procedures result in the loss of unsaved information To learn more about your power settings 1 Select Computer Control Center 2 In the left pane click System and then click Power Management in the right pane 2 Speakers 2 Produce sound 3 Web browser button select models only Opens the default Web browser 4 Wireless button Turns the wireless feature on o...

Page 19: ...nd pointing devices on page 24 4 Embedded numeric keypad keys Can be used like the keys on an external numeric keypad when pressed in combination with the fn and num lk keys Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 5 Operating system applications key Displays a shortcut menu for items beneath the cursor 6 num lk key Turns the embedded ...

Page 20: ...ore information see Keyboard and pointing devices on page 24 4 Operating system applications key Displays a shortcut menu for items beneath the cursor 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric ke...

Page 21: ...HC Card Secure Digital Extra Capacity SDXC Card 3 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is...

Page 22: ...only Reads an optical disc NOTE On select models the optical drive also writes to an optical disc 3 Optical drive light select models only Lights when the optical drive is active 4 Optical drive eject button select models only Releases the optical drive disc tray 12 Chapter 2 Getting to know your computer ...

Page 23: ...the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during r...

Page 24: ...deo and captures still photographs 5 Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regu...

Page 25: ...hotographs 5 Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to ...

Page 26: ...service door release latches Releases the battery from the battery bay by sliding the release latches one time When the battery has been removed from the battery bay releases the service door from the computer by sliding the release latches a second time 2 Battery bay Holds the battery 16 Chapter 2 Getting to know your computer ...

Page 27: ...age remove the module to restore computer functionality and then contact technical support through Linux Help 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Identifying the bottom parts of the computer NOTE The servic...

Page 28: ...Component Description 2 Hard drive 3 WLAN module slot select models only 18 Chapter 2 Getting to know your computer ...

Page 29: ...our ISP will give you a user ID and password to access the Internet Record this information and store it in a safe place Identifying wireless and network status icons Icon Name Description Wireless connected Indicates that one or more wireless devices are on Network Connection connected Indicates that the wired network is connected and active If both wired and wireless connections are active the o...

Page 30: ...ure that the WLAN device is on NOTE Refer to Getting to know your computer on page 3 for information on identifying the location of the wireless button and wireless light on your computer 2 Click the Network Connection icon in the notification area at the far right of the taskbar Available wireless networks are listed under Wireless Networks 3 Click the desired wireless network If the network is a...

Page 31: ... information provided by your router manufacturer or your ISP Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activi...

Page 32: ...ork If the operating system does not recognize the new network follow the same procedure you used initially to connect to your WLAN Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers Phones Audio devices The strength...

Page 33: ...n the computer 2 Plug the other end of the cable into a network wall jack 2 or a router not illustrated WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem or telephone cable into the RJ 45 network jack Connecting to a wired network 23 ...

Page 34: ...ted to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard The fn f4 hotkey can also alternate images among other devices that are receiving video information from the computer fn f5 Initiates the Q...

Page 35: ...um lk key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num lk key Turns the embedded numeric keypad on and off w...

Page 36: ...ction differently according to whether num lock is on or off Num lock is turned off at the factory For example When num lock is on most keypad keys type numbers When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the ...

Page 37: ...er slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Using TouchPad gestures The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on the TouchPad at the same time NOTE TouchPad gestures are not supported in all programs Using the Tou...

Page 38: ...4 Select the gesture to view information about its features To turn the gestures on and off 1 Select Computer More Applications 2 In the left pane click System and then click the TouchPad icon in the right pane 3 On the Device Settings tab click the device and then click Settings 4 Select the check box next to the gesture that you want to turn on or off 5 Click Apply and then click OK 28 Chapter 4...

Page 39: ...Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together NOTE Pinching zooming is enabled at the factory Setting pointing device preferences To customize settings for button configuration click speed pointer options and so on ...

Page 40: ...ng the installed optical drive select models only or on an external optical drive purchased separately Adjusting the volume You can adjust the volume using the following Volume hotkeys Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notice...

Page 41: ...und noise To confirm or change the audio settings on your computer right click the Sound icon in the notification area at the far right of the taskbar Using the Webcam select models only Some computers include an integrated webcam located at the top of the display With the preinstalled software Cheese you can use the webcam to take a photo or record a video You can preview and save the photo or vi...

Page 42: ...ome Display Applet icon in the notification area at the far right of the taskbar 2 Select Configure Display Settings 3 Select Detect Monitors 4 Click the On radio button to the right of the display layout If the default monitor is not detected set the resolution and the refresh rate using your external monitor specifications Change the rotation if desired If the display requires mirroring click th...

Page 43: ...ied by clicking your monitor in the dialog box and then selecting the Display properties tab or Multi Display tab 6 After the settings are configured click Apply and then click OK Your computer may require rebooting Using video devices 33 ...

Page 44: ...e the device manufacturer s instructions for additional information Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the device as follows 1 Right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab...

Page 45: ... provided until shutdown occurs Press and hold the power button for at least 5 seconds Disconnect the computer from external power and then remove the battery Setting power options Using power saving states The computer has two power saving states enabled at the factory Suspend and Hibernation When Suspend is initiated the power lights blink and the screen clears Your work is saved to memory letti...

Page 46: ... level Power settings and timeouts can be changed using Power Management in Control Center With the computer on you can initiate Hibernation in any of the following ways Briefly press the power button Select Computer Shutdown Hibernate Click the Power icon located on the far right of the taskbar and then click Hibernate To exit Hibernation Briefly press the power button When the computer exits Hib...

Page 47: ... NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life For information on increasing or decreasing display brightness refer to Keyboard and pointing devices on page 24 You can keep a battery in the computer or in storage depending on how you work Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery...

Page 48: ...place To remove the battery CAUTION Removing a battery that is the sole power source may cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer before removing the battery 1 Slide the battery release latches 1 to release the battery NOTE You can slide the battery release latches simultaneously or you can slide them one at a time 3...

Page 49: ...r 2 weeks or more or is much warmer or cooler than room temperature To prolong battery life and optimize the accuracy of battery charge displays follow these recommendations If you are charging a new battery charge it fully before turning on the computer NOTE If the computer is on while the battery is charging the battery meter in the notification area may show 100 percent charge before the batter...

Page 50: ...tery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer before removing the battery Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power ...

Page 51: ...nal power 2 Exit Hibernation by briefly pressing the power button Conserving battery power Turn off wireless and local area network LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disable or remove any external media cards that you are not using Decrease display brightness Initiate Su...

Page 52: ... through an approved AC adapter or an optional docking or expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following conditions WARNING Do not charge the battery while you are onboard aircraft Wh...

Page 53: ...r and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is functioning properly If the power lights remain off the AC adapter is not functioning and should be replaced Contact technical support for information on obtaining a replacement AC power adapter Using external AC power 43 ...

Page 54: ...he computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing t...

Page 55: ... lock the service door in place Removing or replacing the service door CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating sy...

Page 56: ...ltaneously or you can slide them one at a time 4 Slide the service door towards the front of the computer 3 and lift 4 to remove the service door Replacing the service door Replace the service door after accessing the memory module slot hard drive regulatory label and other components To replace the service door 1 Tilt the service door down to align the tabs on the service door with the latches on...

Page 57: ...he computer is on in Suspend or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external hardware devices from the computer 4 Unplug the power cord from th...

Page 58: ...s 1 from the hard drive 10 Pull the plastic tab on the hard drive 2 towards the side of the computer to disengage the hard drive from the connector and then lift the hard drive out of the hard drive bay NOTE The hard drive may be wrapped in a plastic covering After removing the hard drive from the computer you must remove the plastic covering to access the hard drive itself 48 Chapter 7 Drives ...

Page 59: ... drive screws 2 4 Replace the service door see Removing or replacing the service door on page 45 5 Replace the security screw if desired see Using the optional security screw on page 44 6 Replace the battery see Inserting or removing the battery on page 37 7 Turn the computer right side up and then reconnect AC power and external devices to the computer 8 Turn on the computer Replacing or upgradin...

Page 60: ...r the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you insert a disc a short pause is normal If you have not selected a media player an AutoPlay dialog box opens It prompts you to select how you want to use the media ...

Page 61: ...s not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case When the disc tray fails to open 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the tray is released and then pull out the tray 2 until it stops Using optical drives select models only 51 ...

Page 62: ...le while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case 52 Chapter 7 Drives ...

Page 63: ...d the digital card label side up with the connectors facing the computer 2 Insert the card into the Media Card Reader and then push in on the card until it is firmly seated Removing a digital card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card Save your information and close all programs associated with the digital...

Page 64: ...cted to the system Some USB devices may require additional support software which is usually included with the device For more information about device specific software refer to the manufacturer s instructions The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docki...

Page 65: ...ce CAUTION To prevent damage to a USB connector do not pull on the cable to remove the USB device CAUTION To prevent loss of information or an unresponsive system use the following procedure to safely remove a USB device To remove a USB device 1 Open File Browser by selecting Computer Nautilus 2 In the Places list in the left pane of File Browser click the Eject icon next to the name of the device...

Page 66: ...and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port on the computer USB drives include the following types ...

Page 67: ... To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Suspend state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your w...

Page 68: ... it in an electrostatic safe container 8 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the mo...

Page 69: ...ce the service door see Removing or replacing the service door on page 45 10 Replace the security screw if desired see Using the optional security screw on page 44 11 Replace the battery see Inserting or removing the battery on page 37 12 Turn the computer right side up and then reconnect AC power and external devices to the computer 13 Turn on the computer 59 ...

Page 70: ...work adapter Boot options feature in Computer Setup Unauthorized access to data Firewall software Operating system updates Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password in Computer Setup Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a utility accessed by pressi...

Page 71: ...IOS administrator password Protects access to Computer Setup DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under Driv...

Page 72: ...up DriveLock password CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a ha...

Page 73: ...d try again Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive NOTE You must h...

Page 74: ...porarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall 1 To view or modify the firewall settings select Computer YaST NOTE When accessing YaST you are prompted for the root password 2 In the left pane click Security and Users and then click Firewall in the right pane NOTE...

Page 75: ...click Hardware and then click Fingerprint Reader in the right pane 4 Select the Use Fingerprint Reader option NOTE To enroll your fingerprint you must open the user management utility You can start this utility from the account setup dialog box by selecting the check box next to Start user management after finish Enrolling your fingerprint If you did not enroll your fingerprint when you set up you...

Page 76: ...e on screen instructions to enroll your fingerprint NOTE After your fingerprint is enrolled you can swipe your finger on the fingerprint reader when you turn on the computer unlock the computer or resume from the Suspend or Hibernation state instead of typing a password 66 Chapter 10 Security ...

Page 77: ...he recovery disc NOTE HP recommends that you create the HP factory image restore DVD in the event of a system failure 1 Select Computer More Applications 2 In the left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the partition follow these steps ...

Page 78: ... Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click the Save and Backup button to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destinatio...

Page 79: ...r Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu it...

Page 80: ... is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press ente...

Page 81: ... an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your Web browser go to http www hp com...

Page 82: ...ondition of the battery and calibrates the battery if necessary If the battery fails the test contact HP Customer Service to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART a...

Page 83: ...rive bay locations in the following order NOTE Some of the boot devices and drive bay locations listed may not be supported on your computer Notebook upgrade bay Optical drive Notebook hard drive USB diskette drive USB CD ROM USB hard drive Notebook Ethernet Secure Digital SD Memory Card Docking station upgrade bay External SATA drive You can change the order in which the computer searches for a b...

Page 84: ...er restarts NOTE To connect a NIC to a Preboot eXecution Environment PXE or Remote Program Load RPL server without using MultiBoot press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then quickly press f12 Considering boot order changes Before changing the boot order note the following considerations When the computer restarts after the boot ...

Page 85: ...s This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bott...

Page 86: ...ress enter 4 In the Multiboot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and the...

Page 87: ...ibernation can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon in the notification area at the far right of the taskbar and then click Preferences The computer may not be set to display the image on the computer screen To transfer the image to the compute...

Page 88: ...e computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An external device is not working Follow these suggestions if an external device does not function as expected Turn on the device according to the manufacturer s instructions Be sure that all device connections are secure Be sure that the dev...

Page 89: ...c tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Troubleshootin...

Page 90: ...able at many electronics stores Disable Suspend mode before playing the disc Do not initiate Hibernation or Suspend while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close ...

Page 91: ...rive before trying to burn the contents to a new disc and then burn from your hard drive Contacting support If the information provided in this guide or in Linux Help does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician...

Page 92: ...e the battery bay Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the service door Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or...

Page 93: ...the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices CAUTION Do not spray cleaning agents or liquids directly on any computer surface Liquids dri...

Page 94: ...ne of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit ...

Page 95: ...on DC power within the following specifications Input Power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W 19 0 V dc 4 74 A 90 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Ope...

Page 96: ...uctions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal...

Page 97: ...passwords set in 61 restoring factory settings 70 setting boot order 75 setting MultiBoot Express prompt 76 computer setup navigating and selecting 69 restoring factory settings 70 Computer Setup DriveLock password using 62 configuring audio for HDMI 34 connecting to a WLAN 20 conservation power 41 corporate WLAN connection 20 critical battery level 40 D display image switching 24 drive media 35 D...

Page 98: ...serting 53 removing 53 stopping 53 media controls keys 25 memory module inserting 58 removing 57 mouse external setting preferences 29 MultiBoot Express 73 76 N network cable 22 connecting 22 noise suppression circuitry 22 network connection icons 19 Network Service Boot 74 NIC boot device 73 74 noise suppression circuitry network cable 22 num lk key identifying 9 10 25 26 num lock external keypad...

Page 99: ...e system 35 USB cable connecting 55 USB devices connecting 55 description 54 removing 55 USB hubs 54 USB legacy support 69 USB ports identifying 12 13 54 Using a Computer Setup DriveLock password 62 V vents identifying 13 17 VGA port connecting 31 video using 31 volume adjusting 30 buttons 30 keys 30 volume keys identifying 24 W Web browser button identifying 6 8 Web browser light identifying 5 we...

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