HP ProBook 430 G2 User Manual Download Page 94

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NOTE:

When using both displays, the DVD image will not appear on any display designated as

the secondary display.

The process of burning an optional external optical drive disc does not begin, or

it stops before completion

●

Be sure that all other programs are closed.

●

Turn off Sleep mode.

●

Be sure that you are using the right kind of disc for your drive.

●

Be sure that the disc is inserted properly.

●

Select a slower write speed and try again.

●

If you are copying a disc, save the information on the source disc to your hard drive before trying

to burn the contents to a new disc, and then burn from your hard drive.

84 Appendix B Troubleshooting

Summary of Contents for ProBook 430 G2

Page 1: ...User Guide ...

Page 2: ...s features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support a...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...rating system controls 17 Using a WLAN 17 Using an Internet service provider 17 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using HP Mobile Broadband select models only 19 Inserting and removing a SIM 20 Using GPS select models only 21 Using Bluetooth wireless devices select models only 21 Connecting to a wired network 21 Connecting to a lo...

Page 6: ...mbedded numeric keypad on and off 30 Switching key functions on the embedded numeric keypad 31 Using an optional external numeric keypad 31 5 Multimedia 32 Audio 32 Connecting speakers 32 Adjusting the volume 32 Connecting headphones and microphones 32 Checking audio functions on the computer 33 Webcam 33 Video 33 VGA 34 HDMI 35 Configuring audio for HDMI 35 6 Power management 37 Shutting down the...

Page 7: ... 43 Using external AC power 43 Testing an AC adapter 43 7 External cards and devices 45 Using memory card readers 45 Inserting a memory card 45 Removing a memory card 45 Using a USB device 46 Connecting a USB device 46 Removing a USB device 47 Using optional external devices 47 Using optional external drives 47 8 Drives 48 Handling drives 48 Using hard drives 48 Removing or replacing the service d...

Page 8: ...iveLock protection 60 Using antivirus software 61 Using firewall software 61 Installing critical security updates 61 Using HP Client Security select models only 61 Installing an optional security cable 62 Using the fingerprint reader select models only 62 Locating the fingerprint reader 62 10 Maintenance 63 Adding or replacing memory modules 63 Cleaning your computer 65 Cleaning procedures 66 Clea...

Page 9: ...ces 74 Setting a new boot order in Computer Setup 74 Dynamically choosing a boot device using the f9 prompt 75 Setting a MultiBoot Express prompt 75 Entering MultiBoot Express preferences 75 Using HP PC Hardware Diagnostics UEFI 76 Downloading HP PC Hardware Diagnostics UEFI to a USB device 76 13 Support 77 Contacting support 77 Labels 78 14 Specifications 79 Input power 79 Operating environment 7...

Page 10: ... working 83 An optional external optical drive disc does not play 83 A movie is not visible on an external display 83 The process of burning an optional external optical drive disc does not begin or it stops before completion 84 Appendix C Electrostatic discharge 85 Index 86 x ...

Page 11: ...einstalled on the computer For more information see Using antivirus software on page 61 Get to know your computer Learn about your computer features See Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 23 for additional information Find installed software Access a list of the software preinstalled on the computer From the Start s...

Page 12: ...t and select your country Select Drivers Downloads and then follow the on screen instructions Support information Ordering parts and finding additional help Accessories available for the device Safety Comfort Guide To access this guide From the Start screen type support and then select the HP Support Assistant app or Go to http www hp com ergo Proper workstation setup posture health and work habit...

Page 13: ...tt Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www ...

Page 14: ...both audio out headphone and audio in microphone 2 USB 2 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell pho...

Page 15: ...Component Description Off The battery is fully charged 5 Power connector Connects an AC adapter Right 5 ...

Page 16: ...ting It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 5 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboa...

Page 17: ...webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission kee...

Page 18: ...ctivates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only on page 27 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ...aps lock is on which switches the keys to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 Spe...

Page 20: ...and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power an...

Page 21: ...Component Description 4 Speaker mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top 11 ...

Page 22: ...in will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Displays options for a s...

Page 23: ...ot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Su...

Page 24: ...mponent Description 4 Battery bay Holds the battery 5 SIM slot Supports a wireless subscriber identity module SIM The SIM slot is located under the service door 14 Chapter 2 Getting to know your computer ...

Page 25: ...ing accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For more information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 52 2 Memory card reader Reads optional memory cards that store manage share or access information Front 15 ...

Page 26: ...ooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assis...

Page 27: ...lly uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your compu...

Page 28: ...ter successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security ...

Page 29: ...nnection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using...

Page 30: ...rs use minimal force when inserting a SIM To insert a SIM follow these steps 1 Turn off the computer by using the Shut down command 2 Close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the battery bay toward you 6 Remove the battery see Removing a battery on page 41 7 Remove...

Page 31: ...ess smart phone Imaging devices printer camera Audio devices headset speakers Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network Your computer has a local area network LAN wired connection A LAN c...

Page 32: ... a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer 22 Chapter 3 Connecting to a network ...

Page 33: ...ately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties From the Start screen type mouse click Settings and then select Mouse Using the Touc...

Page 34: ...uble tap the TouchPad on off button Tapping To make an on screen selection use the Tap function on the TouchPad Tap one finger on the TouchPad zone to make a selection Double tap an item to open it 24 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ...

Page 35: ...hen drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using pointing devices 25 ...

Page 36: ...dels only Rotating allows you to turn items such as photos Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotating is intended for specific apps where you can manipulate an object or image It may not be functional...

Page 37: ...ion up down left or right Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to reveal the charms Using pointing devices 27 ...

Page 38: ...pened apps Swipe from the left edge of the TouchPad to switch between apps Top edge swipe The top edge swipe displays app command options that allow you to customize apps IMPORTANT When an app is open the top edge gesture varies depending on the app Gently swipe your finger from the top edge to reveal the app command options 28 Chapter 4 Navigating using the keyboard touch gestures and pointing de...

Page 39: ...ey Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fn esc Displays system information fn f3 Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save you...

Page 40: ... or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when...

Page 41: ...n uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example When num lock is on most keypad keys type numbers When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num...

Page 42: ...e 35 Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following Volume buttons Volume hot keys specific keys pressed in combination with the fn key Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety in...

Page 43: ...ou should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play the recording To confirm or change the audio settings on your comput...

Page 44: ...onnects an external VGA display device such as an external VGA monitor or a VGA projector to the computer 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown 2 Press fn f4 to alternate the screen image between 4 display states PC Screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and ...

Page 45: ...tates PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and external device Extend View the screen image extended across both the computer and external device Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes NOTE For best results especially if you choo...

Page 46: ...gital Output or Digital Output Device HDMI 3 Click Set Default and then click OK To return audio to the computer speakers follow these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers 3 Click Set Default and then click OK 36 Chapter 5 Multimedia ...

Page 47: ...e is to use the Windows shutdown command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 Click Settings click the Power icon and then click Shut down...

Page 48: ...tion and change other power settings and timeouts using Power Options 1 From the Start screen type power options and then select Power Options 2 In the left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The power ...

Page 49: ...unning programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapt...

Page 50: ...Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery Store the user replaceable battery in a cool dry location Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can ...

Page 51: ... down on a flat surface with the battery bay toward you 2 Insert the battery into the battery bay until it is seated The battery release latches automatically lock the battery into place Removing a battery To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the comp...

Page 52: ...nplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month...

Page 53: ...Connect the computer to external AC power under any of the following conditions When charging or calibrating a battery When installing or modifying system software When writing information to a CD a DVD or a BD select models only When running Disk Defragmenter When performing a backup or recovery When you connect the computer to external AC power the following events occur The battery begins to ch...

Page 54: ... Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter 44 Chapter 6 Power management ...

Page 55: ...card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safel...

Page 56: ...ions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional USB docking device or USB hub provides additional USB ports that can be used with the computer Connecting a USB device CAUTION To reduce...

Page 57: ...onnect an external device to the computer CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device tur...

Page 58: ...oard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed plac...

Page 59: ...y on page 41 2 With the battery bay away from you loosen the service door screw 1 3 Slide the service door away from the battery bay 2 to remove it Replacing the service door Replace the service door after accessing the memory module slot hard drive regulatory label and other components 1 Slide the service door toward the battery bay 1 until the service door snaps into place Using hard drives 49 ...

Page 60: ...er the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer 2 Disconnect AC power and external devices connected to the computer 3 Turn the computer upside down on a flat surface 4 Remove the battery see Removing a battery on page 41 5 Rem...

Page 61: ...sert the hard drive into the hard drive bay 1 2 Slide the hard drive 2 toward the center of the computer to engage it with the connector 3 Tighten the 4 hard drive screws 3 4 Replace the service door see Replacing the service door on page 49 5 Insert the battery see Inserting a battery on page 41 Using hard drives 51 ...

Page 62: ...ype disk 3 Click Optimize NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app For additional informa...

Page 63: ...P 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows deskt...

Page 64: ...erprints or other authentication credential Unauthorized access to Computer Setup f10 BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network...

Page 65: ...ing and saving passwords When creating passwords follow requirements set by the program Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if th...

Page 66: ...ing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security Setup BIOS Administrato...

Page 67: ...r Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password CAUTI...

Page 68: ...or the arrow keys to select the hard drive you want to protect and then press enter 7 Read the warning To continue select YES 8 When prompted type a master password and then press enter 9 When prompted type the master password again to confirm and then press enter 10 When prompted type a user password and then press enter 11 When prompted type the user password again to confirm and then press ente...

Page 69: ...hen follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the ...

Page 70: ...he arrow keys to select an internal hard drive and then press enter 6 Read the warning To continue select YES 7 To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow thes...

Page 71: ... a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or f...

Page 72: ...ilable on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Loca...

Page 73: ...nded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operati...

Page 74: ...l place it in an electrostatic safe container 6 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press...

Page 75: ...t the battery see Inserting a battery on page 41 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands Alcohol free glass cleaning fluid Water with mild soap solut...

Page 76: ...isplay is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse WARNING To reduce the ...

Page 77: ...which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to http www hp com go sdm and follow the i...

Page 78: ...nitial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery tools Y...

Page 79: ...ions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinst...

Page 80: ...m DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer...

Page 81: ...etup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup ...

Page 82: ...exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be...

Page 83: ...nstructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive ...

Page 84: ... boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen ...

Page 85: ...computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boo...

Page 86: ...press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 76 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and the...

Page 87: ... U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English E mail support Find support telephone numbers Locate an HP service center Contacting support 77 ...

Page 88: ... number 3 Warranty period Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is automat...

Page 89: ...power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 05 A 40 W 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U ...

Page 90: ...t check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Global Syste...

Page 91: ...er is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up If the computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power NOTE Use only the AC adapter provided with the computer or one approved by HP f...

Page 92: ...ect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions w...

Page 93: ...or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Slee...

Page 94: ...tion Be sure that all other programs are closed Turn off Sleep mode Be sure that you are using the right kind of disc for your drive Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 84 Appendix B...

Page 95: ...r installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touchin...

Page 96: ...ght side 4 top 8 Computer Setup BIOS administrator password 56 DriveLock password 57 navigating and selecting 71 restoring factory settings 72 computer traveling 42 80 configuring audio for HDMI 35 connecting to a WLAN 19 connector power 5 conservation power 42 corporate WLAN connection 19 critical battery level 38 critical updates software 61 D Disk Cleanup software 52 Disk Defragmenter software ...

Page 97: ...8 serial number 78 wireless certification 78 WLAN 78 latch battery release 13 legacy support USB 71 lights AC adapter battery 4 caps lock 9 hard drive 15 53 microphone mute 9 num lock 9 power 9 RJ 45 network 4 TouchPad 9 webcam 7 wireless 9 low battery level 40 M maintenance Disk Cleanup 52 Disk Defragmenter 52 memory card 38 inserting 45 removing 45 supported formats 45 memory card reader identif...

Page 98: ...26 scrolling 25 TouchPad light identifying 9 TouchPad zone identifying 8 traveling with the computer 42 78 80 troubleshooting disc burning 84 disc play 83 external display 83 turning off the computer 37 U unresponsive system 37 USB 2 0 charging powered port identifying 4 USB 3 0 port 6 USB cable connecting 46 USB devices connecting 46 description 46 removing 47 USB hubs 46 USB legacy support 71 US...

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