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HP ProBook 11 G2 Education Edition, Maintenance And Service Manual

The HP ProBook 11 G2 Education Edition is a durable and versatile laptop designed for educational environments. To ensure smooth operation and maximize its lifespan, it is crucial to have the Maintenance and Service Manual readily available. Download this comprehensive manual for free at manualshive.com, empowering you with valuable insights on troubleshooting and maintenance procedures.

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Product description

Category

Description

Product Name

HP ProBook 11 G2 Education Edition

Processor

●

Intel™ Core® i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, 
dual core, 15 W)

●

Intel™ Core® i3-6100U WIN 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, 
dual core, 15 W)

●

Intel™ Celeron® 3855U 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache, 
dual core, 15 W

●

Intel™ Celeron® 3855U WIN 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache, 
dual core, 15 W

●

Intel™ Pentium® 4405U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache, 
dual core, 15 W

●

Intel™ Pentium® 4405U WIN 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache, 
dual core, 15 W

Chipset

Integrated soldered-on-circuit (SoC) platform controller hub (PCH)

Graphics

Internal Graphics: Intel unified memory architecture (UMA) graphics

Supports DX11, HD decode, and HDMI

Panel

11.6-in (1366×768), high-definition (HD), light-emitting diode (LED), SVA, TouchScreen display 
panel; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; flat (3.6-mm)

11.6-in (1366×768), high-definition (HD), light-emitting diode (LED), SVA, 220 nits; flat (3.6-mm)

11.6-in (1366×768), HD, LED, AntiGlare SVA, TouchScreen display panel; WWAN

11.6-in (1366×768), HD, LED, AntiGlare SVA, 220 nits; WWAN

Memory

One customer-accessible memory slot

Supports DDR4 PC3-17000 (2133) SODIMMS

Supports up to 8192-MB maximum system memory

●

4096-MB Total System Memory (4096-MB x 1)

●

8192-MB Total System Memory (8192-MB x 1)

Storage

Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness

Support for Accelerometer hard drive protection

Support for the following single hard drive configuration:

●

500-GB, 5400-rpm, 7.0-mm

Support for M.2 2280 SATA-3 solid-state drives (SSD) in 128-GB, multilevel cell (MLC) and 256-GB, 
triple-level cell (TLC) formats

Audio and video

Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (fixed, no tilt, with 
activity LED)

Single digital microphone with appropriate echo-cancellation and noise-suppression software

Two speakers with DTS Sound

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Summary of Contents for ProBook 11 G2 Education Edition

Page 1: ...HP ProBook 11 G2 Education Edition Maintenance and Service Guide ...

Page 2: ...tements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2016 Document Part Number 807291 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not al...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ion 12 Computer major components 13 Display assembly components 16 Miscellaneous parts 17 4 Removal and replacement preliminary requirements 19 Tools required 19 Service considerations 19 Plastic parts 19 Cables and connectors 20 Drive handling 20 Grounding guidelines 21 Electrostatic discharge damage 21 Packaging and transporting guidelines 22 Workstation guidelines 22 5 Removal and replacement p...

Page 6: ... 10 63 Using Computer Setup 63 Starting Computer Setup 63 Navigating and selecting in Computer Setup 63 Restoring factory settings in Computer Setup 64 Updating the BIOS 65 Determining the BIOS version 65 Downloading a BIOS update 65 Changing the boot order using the f9 prompt 66 TPM BIOS settings select products only 66 Using HP Sure Start select products only 67 8 Computer Setup BIOS and MultiBo...

Page 7: ...w boot order in Computer Setup 77 Dynamically choosing a boot device using the f9 prompt 78 Setting a MultiBoot Express prompt 78 Entering MultiBoot Express preferences 78 10 Using HP PC Hardware Diagnostics UEFI 80 Downloading HP PC Hardware Diagnostics UEFI to a USB device 80 11 Backing up restoring and recovering in Windows 10 82 Creating recovery media and backups 82 Creating HP Recovery media...

Page 8: ...h HP Recovery Disc Creator 91 Creating recovery media 92 Backing up your information 92 Performing a system recovery 93 Using the Windows recovery tools 93 Using f11 recovery tools select models only 94 Using Windows 7 operating system media 94 14 Specifications 96 15 Statement of Volatility 97 Non volatile memory usage 98 Questions and answers 100 Using HP Sure Start select models only 101 16 Pow...

Page 9: ...TouchScreen display panel 16 9 ultra wide aspect ratio typical brightness 220 nits flat 3 6 mm 11 6 in 1366 768 high definition HD light emitting diode LED SVA 220 nits flat 3 6 mm 11 6 in 1366 768 HD LED AntiGlare SVA TouchScreen display panel WWAN 11 6 in 1366 768 HD LED AntiGlare SVA 220 nits WWAN Memory One customer accessible memory slot Supports DDR4 PC3 17000 2133 SODIMMS Supports up to 819...

Page 10: ... USB 3 0 3 VGA Dsub 15 pin supporting 2048 1536 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect versus standard aspect video Keyboard pointing devices Full sized textured island style keyboard Touchpad requirements 2013 TouchPad Taps enabled as default Multi touch gestures enabled Support for Windows 8 1 modern TouchPad gestures Support for PS 2 i...

Page 11: ...y assembly Only available with Celeron Pentium Processor and RAM equal to or less than 4 GB and storage equal to or less than 128 GB for SSD eMMC or storage equal to or less than 500 GB HDD NOT available for PRC and ASIA country locations Windows 10 Professional 64 bit with Windows 7 Professional 64 bit Image StF Professional for Education not available on computer models equipped with a TouchScre...

Page 12: ...he Start screen select the HP Support Assistant app 5 Microphones Record sound 6 Display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from ...

Page 13: ...rocedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer If the computer has stopped responding and the previous shutdown procedures are ineffective press and hold the power button for 15 seconds to perform a hardware reset turning off the computer immediately NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory ...

Page 14: ...the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the ico...

Page 15: ...Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 TouchPad light Amber The TouchPad is off Off The TouchPad is on 4 Mute light Amber Computer sound is off Off Computer sound is on 5 Wireless light Amber Wireless is off Off ...

Page 16: ...ures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Front Item Component Description 1 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 8 Chapter 2 External component identification ...

Page 17: ... USB 3 0 port Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce ...

Page 18: ...ctivity is occurring on the network 4 AC adapter Battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery...

Page 19: ...1 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 11 ...

Page 20: ...your country or region and then follow the on screen instructions Locating the model number serial number product number and warranty information The model number 1 serial number 2 product number 3 and warranty information 4 are located on the bottom of the computer This information may be needed when traveling internationally or when contacting support 12 Chapter 3 Illustrated parts catalog ...

Page 21: ...spared as a whole unit replacement spare part kit see below For more non TouchScreen display assembly spare part information see Display assembly components on page 16 Display assembly 11 6 in HD LED 1366 768 SVA TouchScreen 846984 001 Display assembly 11 6 in HD LED 1366 768 SVA TouchScreen includes webcam microphone module and wireless antenna cables 846985 001 Computer major components 13 ...

Page 22: ...848 061 For use in Latin America 809848 161 For use in the Netherlands 809848 B31 For use in Northwest Africa 809848 FP1 For use in Portugal 809848 131 For use in Russia 809848 251 For use in Saudi Arabia 809848 171 For use in Slovenia 809848 BA1 For use in South Korea 809848 AD1 For use in Spain 809848 071 For use in Sweden and Finland 809848 B71 For use in Switzerland 809848 BG1 For use in Taiwa...

Page 23: ...01 809864 001 8 Counterweight 809860 001 9 Speaker Kit includes left and right speakers cables and four rubber isolators 809870 001 10 Base enclosure 846981 001 Rubber Kit not illustrated includes base enclosure screw plugs and screws covers 809868 001 11 Memory module PC4L 17000 8 GB 820570 001 4 GB 820569 001 12 Hard drive 5400 rpm SATA 7 0 mm does not include hard drive bracket or screws NOTE T...

Page 24: ... 001 19 Battery includes two captive Phillips PM2 0 5 6 screws each secured by a C clip 6 cell 64 WHr 4 2 AHr Li ion 797430 001 3 cell 36 WHr 3 2 AHr Li ion 797429 001 20 Bottom cover includes rubber feet shielding and vent 846981 001 Display assembly components Item Description Spare part number 1 Display bezel 809855 001 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...ight display hinges 809861 001 Antenna Kit includes 809852 001 7 WLAN antenna cables and transceivers 8 WWAN antenna cables and transceivers 9 Display back cover 809853 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm 714657 001 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm 741727 001 Cable Kit includes Display LED board cable Display p...

Page 26: ...Component Spare part number Rubber Kit includes base enclosure screw plugs and screw covers 809868 001 Screw Kit 809869 001 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 28: ...fore removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or...

Page 29: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 30: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 31: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 32: ...oved replaced and or loosened when servicing the Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery NOTE The battery spare part kit includes two captive Phillips PM2 0 5 6 screws each secured by a C clip Description Spare part number 6 cell 64 WHr 4 2 AHr Li ion 797430 001 3 cell 36 WHr 3 2 AHr Li ion 797429 001 Before disassembling ...

Page 33: ... battery screw covers are included in the Rubber Kit spare part number 809868 001 4 Loosen the two Phillips PM2 0 5 6 captive screws 2 that secure the battery to the computer 5 Pivot the front edge of the battery 3 up and back until it rests at an angle 6 Remove the battery 4 Reverse this procedure to install the battery Component replacement procedures 25 ...

Page 34: ...5 screws that must be removed replaced and or loosened when servicing the Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover includes rubber feet shielding and vent 846981 001 Before removing the bottom cover follow these steps 1 Turn off the computer If you are unsure wheth...

Page 35: ... head screws 5 that secure the bottom cover to the computer in the battery bay 4 Use a case utility tool 1 or a similar thin plastic tool to separate the bottom cover from the base enclosure 5 Swing the front edge of the bottom cover 2 up and to the back until it separates from the base enclosure Component replacement procedures 27 ...

Page 36: ...in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove ...

Page 37: ... secure the hard drive bracket to the hard drive 5 Lift the bracket straight up 2 and remove the bracket from the hard drive The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 809858 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 29 ...

Page 38: ...irst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove the solid state drive 1 Remove the Phillips PM2 0 3 7 broad head screw 1 that secures the solid state drive to the solid state drive tray The solid state drive tilts up 2 Remove the solid stat...

Page 39: ...is necessary to replace the solid state drive connector board remove the two Phillips PM2 0 3 7 broad head screws 1 that secure the solid state drive connector board to the solid state drive tray 7 Remove the solid state drive connector board 2 The solid state drive connector board is available using spare part number 811608 001 Component replacement procedures 31 ...

Page 40: ...nnected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The mem...

Page 41: ...on turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove the WWAN mod...

Page 42: ... antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 43: ...ter If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove...

Page 44: ... antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove the display assembly 1 Disconnect the wireless antenna cables 1 from the terminals on the WWAN module and the WLAN module NOTE The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 2 Aux terminal NOTE The 5 red WWAN antenna cabl...

Page 46: ...y hinges 1 to the open position 9 Slide the display assembly 2 forward until the display hinges are clear of the base enclosure 10 Remove the display assembly 3 NOTE Steps 11 through 18 apply only to computer models equipped with a non TouchScreen display assembly 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...e bottom edge 3 of the display bezel until the bezel disengages from the display back cover b Remove the display bezel 4 The display bezel is available using spare part number 809855 001 12 If it is necessary to replace the webcam microphone module a Remove the display bezel b Disconnect the display LED board cable 1 from the webcam microphone module Component replacement procedures 39 ...

Page 48: ...01 13 If it is necessary to replace the display panel a Remove the display bezel b Remove the four Phillips PM2 0 2 0 screws 1 that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel 40 Chapter...

Page 49: ...ase the adhesive strip 1 that secures the display panel cable connector to the display panel e Disconnect the display panel cable 2 from the display panel f Remove the display panel 3 The display panel is available using spare part number 846987 001 14 If it is necessary to replace the display LED board Component replacement procedures 41 ...

Page 50: ... LED board cable The display LED board cable is included in the Cable Kit spare part number 809856 001 15 If it is necessary to replace the display panel cable a Remove the display bezel b Remove the display panel c Disconnect the display panel cable 1 from the display LED board d Detach the display panel cable 2 from the display back cover The display panel cable is attached to the display back c...

Page 51: ...number 809856 001 16 If it is necessary to replace the display hinges a Remove the display bezel b Remove the display panel c Remove the six Phillips PM2 5 3 0 screws 1 and the four Phillips PM2 0 2 0 screws 2 that secure the display hinges to the display enclosure Component replacement procedures 43 ...

Page 52: ...ove the display panel c Detach the WLAN antenna transceivers 1 from the display back cover The WLAN antenna transceivers are attached to the display back cover with double sided adhesive d Release the WLAN antenna cables from the clips 2 and routing channel built into the left and right sides and the bottom edge of the display enclosure 44 Chapter 6 Removal and replacement procedures for Authorize...

Page 53: ...display bezel b Remove the display panel c Remove the WLAN antenna cables and transceivers d Detach the WWAN antenna transceivers 1 from the display back cover The WWAN antenna transceivers are attached to the display back cover with double sided adhesive e Release the WWAN antenna cables from the clips 2 and routing channel built into the left and right sides and the bottom edge of the display en...

Page 54: ...The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 809852 001 Reverse this procedure to reassemble install the display assembly 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...bottom cover see Bottom cover on page 26 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the retention clips 2 built into the base enclosure 3 Remove the Phillips PM2 5 8 6 screw 3 and the two Phillips PM2 5 5 8 screws 4 that secure the display left hinge to the base enclosure 4 Swing the left display hinge 5 ...

Page 56: ...er is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 6 Remove the hard drive see Hard drive on page 28 NOTE When re...

Page 57: ...2 Release the ZIF connector 2 to which the TouchPad button board cable is attached and then disconnect the TouchPad button board cable from the system board Component replacement procedures 49 ...

Page 58: ... 6 screws on the display hinges 4 Turn the computer right side up with the front toward you 5 Open the computer as far as it will open 6 Lift the front edge 1 of the keyboard top cover until it separates from the front edge of the base enclosure 7 Release the ZIF connector 2 to which the power button board cable is attached and then disconnect the power button board cable from the system board 50 ...

Page 59: ...se steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bott...

Page 60: ...le The hard drive LED board cable is included in the Cable Kit spare part number 846982 001 809864 001 Before removing the hard drive LED board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from th...

Page 61: ...ps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bottom cov...

Page 62: ...2 Remove the counterweight 2 Reverse this procedure to install the counterweight 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...r is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on pa...

Page 64: ...o which the hard drive LED board cable is attached and then disconnect the hard drive LED board cable from the system board 7 Remove the two Phillips PM2 0 3 7 broad head screws 2 that secure the system board to the base enclosure 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...right side of the system board clear the base enclosure 9 Lift the right side of the system board 2 until it rests at an angle 10 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 57 ...

Page 66: ...e the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c WWAN module see WWAN module on page 33 d Keyboard top cover see Keyboard top cover on page 47 e System board see System board on page 55 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Loo...

Page 67: ...rfaces of the fan heat sink assembly and the system board each time the fan heat sink assembly is removed Thermal material is used on the processor 1 and the fan heat sink assembly section 2 that services it Reverse this procedure to install the fan heat sink assembly Component replacement procedures 59 ...

Page 68: ...hen remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c WWAN module see WWAN module on page 33 d Keyboard top cover see Keyboard top cover on page 47 e System board see System board on page 55 Remove the RTC battery 1 Turn the system board upside down with the front toward you 2 Use a flat bladed non metallic tool to release the RTC b...

Page 69: ...y on page 24 and then remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c WWAN module see WWAN module on page 33 d Keyboard top cover see Keyboard top cover on page 47 e System board see System board on page 55 Remove the speakers 1 Release the speaker cable from the routing clip 1 built into the base enclosure 2 Remove the two Philli...

Page 70: ...Reverse this procedure to install the speakers 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...teps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a...

Page 72: ...s will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 63 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen i...

Page 73: ... update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the A...

Page 74: ...rt the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling T...

Page 75: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 76: ...g in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compute...

Page 77: ... were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lowe...

Page 78: ...o not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disc...

Page 79: ...USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu...

Page 80: ...he screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC ke...

Page 81: ...e Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current Mult...

Page 82: ...g in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compute...

Page 83: ... were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lowe...

Page 84: ...puter is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Sup...

Page 85: ... can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You...

Page 86: ...er to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select System Configuration Boot Options and then press ...

Page 87: ...o prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using MultiBoot 79 ...

Page 88: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 80 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Page 89: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 81 ...

Page 90: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 82 For information on the recovery options that are available using the recovery media see Using Windows tools on page 83 Us...

Page 91: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 92: ...y partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 86 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtain...

Page 93: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Page 94: ...then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be able...

Page 95: ... after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a sy...

Page 96: ...nd holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and refor...

Page 97: ...eated and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the...

Page 98: ...mputer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directio...

Page 99: ...led optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in ca...

Page 100: ... and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failur...

Page 101: ...ing Windows 7 operating system media on page 94 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support sele...

Page 102: ...ement NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 94 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is dis...

Page 103: ...drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applicatio...

Page 104: ...orway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 ...

Page 105: ...n contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b...

Page 106: ... input into this memory How is this memory write protected HP Sure Start flash select models only 2 MB No Yes Provides protected backup of critical System BIOS code EC firmware and critical PC configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select models only on page 101 Data cannot be written to this device via the host processor The...

Page 107: ...n specific ZBook and EliteBook models For more information go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructions 1 5 or 5MByte Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility...

Page 108: ...of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module i...

Page 109: ...odels are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state automatically without user intervention Those select computer models ship with HP Sure Start configured and enabled Most users can use HP Sure Start with the default c...

Page 110: ...oved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sh...

Page 111: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 112: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 104 Chapter 17 Recycling ...

Page 113: ...toring factory settings 64 69 75 connectors service considerations 20 counterweight removal 53 spare part number 15 53 D display assembly removal 37 spare part number 13 37 display back cover spare part number 17 display bezel removal 39 spare part number 16 39 display components 4 Display Hinge Kit spare part number 17 44 display LED board removal 41 spare part number 17 42 display panel product ...

Page 114: ...are part numbers 15 32 microphone location 4 product description 1 microphone jack 9 minimized image recovery 85 minimized image creating 84 model name 1 monitor port 9 mute light 7 N network jack 10 network light 10 nonvolatile memory 97 O operating system product description 2 3 original system recovery 84 P packaging guidelines 22 plastic parts service considerations 19 ports external monitor 9...

Page 115: ...61 Startup Repair using 93 storage product description 1 supported discs recovery 83 Sure Start using 67 system board removal 55 spare part numbers 55 system memory removing personal data from volatile 97 system recovery 84 system restore point creating 83 system restore point creating 82 T tools required 19 TouchPad buttons 8 TouchPad components 8 TouchPad light 7 TouchPad zone 8 TPM settings 66 ...

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