HP Pavilion m6 Maintenance And Service Manual Download | Manualshive

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background image

Item

Component

Description

(4)

Vents (4)

Enables airflow to cool internal components.

NOTE:

The computer fan starts up automatically to cool

internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(5)

Wireless module compartment

Holds the WLAN device and the solid-state drive.

CAUTION:

To prevent an unresponsive system, replace

the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support.

(6)

Service cover

The service cover provides access to the optical drive
retention screw, hard drive bay, wireless module
compartment, and memory module compartment.

20

Chapter 2 External component identification

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Summary of Contents for Pavilion m6

Page 1: ...HP Pavilion m6 Entertainment PC Maintenance and Service Guide ...

Page 2: ...nd Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP sha...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... 18 Bottom 19 3 Illustrated parts catalog 21 Service tag 22 Computer major components 23 Display assembly subcomponents 29 Mass storage devices 30 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures 41 Preliminary replacement requirements 41 Tools required 41 Service considerations 41 Plastic parts 41 Cables and connectors 41 Drive handling 42 Grounding gu...

Page 6: ...em board 78 Heat sink 81 Processor 84 Optical drive connector board 86 Speakers 87 USB board 89 Subwoofer 90 Power connector cable 91 Display assembly 93 5 Using Setup Utility BIOS and System Diagnostics 101 Starting Setup Utility BIOS 101 Updating the BIOS 101 Determining the BIOS version 102 Downloading a BIOS update 102 Using System Diagnostics 103 6 Specifications 104 Computer specifications 1...

Page 7: ...boot order 110 Backing up and recovering your information 111 Using Windows Backup and Restore 112 Using Windows system restore points 112 When to create restore points 112 Create a system restore point 112 Restore to a previous date and time 113 8 Power cord set requirements 114 Requirements for all countries 114 Requirements for specific countries and regions 115 9 Recycling 116 Index 117 vii ...

Page 8: ...viii ...

Page 9: ...oduct Name HP Pavilion m6 Entertainment PC Processors AMD A10 4600M 2 30 GHz processor turbo up to 3 20 GHz 1600 MHz 4 0 MB L2 cache quad core 35 W AMD A8 4500M 1 90 GHz processor turbo up to 2 80 GHz 1600 MHz 4 0 MB L2 cache quad core 35 W AMD A6 4400M 2 70 GHz processor turbo up to 3 20 GHz 1600 MHz 1 0 MB L2 cache dual core 35 W 1 ...

Page 10: ...0 MHz 3 0 MB L3 cache dual core 35 W Intel Core i5 3320M 2 60 GHz processor turbo up to 3 30GHz 1600 MHz 3 0 MB L3 cache dual core 35 W Intel Core i5 3210M 2 50 GHz processor turbo up to 3 10 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W Intel Core i3 3110M 2 40 GHz processor 1333 MHz 4 0 MB L3 cache dual core 35 W Intel Core i3 2370M 2 40 GHz processor 1333 MHz 3 0 MB L3 cache dual core 35 W Intel ...

Page 11: ...an AMD A6 4400M processor Support for HD decode HDMI and DX11 Switchable discrete graphics AMD Radeon HD 7670M with 2048 MB of dedicated video memory 128 MB 16 DDR3 900 MHz 8 pieces 128 bit M2 package AMD Radeon HD 7670M with 1024 MB of dedicated video memory 64 MB 16 DDR3 900 MHz 8 pieces 128 bit M2 package Internal graphics UMA with shared video memory Intel HD Graphics 4000 on computer models e...

Page 12: ... i3 3110M processor DDR3 1333 MHz dual channel support DDR3 1600 downgrade to DDR3 1333 on computer models equipped with an Intel Intel Core i3 2370M or Intel Core i3 2350M processor Supports 8192 MB of system RAM in the following configurations 16384 MB 8192 MB 2 not supported on computer models equipped with a 32 bit operating system or with Windows Home Basic 12288 MB 8192 MB 4096 MB not suppor...

Page 13: ... 7 Starter 32 bit operating system 640 GB 5400 rpm 9 5 mm not supported on computer models equipped with Windows 7 Starter 32 bit operating system 500 GB 7200 rpm and 5400 rpm 9 5 mm 320 GB 7200 rpm and 5400 rpm 9 5 and 7 0 mm Solid state drive 32 GB mSATA Optical drive Fixed Serial ATA 12 7 mm tray load 9 5 mm thickness Supports DVD RW Double Layer with SuperMulti Drive Supports zero power optica...

Page 14: ...h 4 0 Combo Adapter Atheros WB225 1 1 802 11b g n Bluetooth Combo Adapter Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter Ralink RT5390F 802 11b g n 1 1 WLAN module Intel Centrino Wireless N 2230 WLAN module for use only on computer models equipped with an Intel processor External media cards HP Multi Format Digital Media reader with push push technology supporting the f...

Page 15: ... for the computer One for the fingerprint reader One for the MiniCard One for the webcam microphone module VGA Dsub 15 pin supporting 1920 1600 external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Combination audio out stereo headphone audio in mono microphone HDMI v1 4 supporting up to 1920 1200 60Hz HP Smart AC adapter RJ 45 E...

Page 16: ...bled two finger scrolling and pinch zoom as default Taps enabled by default Support for TouchPad with image sensor Power requirements Supports the following HP Smart AC adapters 90 W HP Smart AC adapter PFC RC V 3 wire 65 W HP Smart AC adapter non PFC 3 wire 90 W HP Smart AC adapter PFC RC V EM 3 wire 65 W HP Smart AC adapter RC V EM 3 wire 65 W HP Smart AC adapter RC V 3 wire Supports the followi...

Page 17: ...ter model equipped with Intel processor Operating system Preinstalled Windows 7 Home Basic 64 bit Windows 7 Home Premium 64 bit Windows 7 Professional 64 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module Optical drive WLAN module 9 ...

Page 18: ...ices installed in your computer including hard drive optical drives or a secondary hard drive To find out what software is included on your computer select Start All Programs Display Item Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 10 Chapter 2 External component identification ...

Page 19: ...Link YouCam 4 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices a...

Page 20: ...to exit Hibernation CAUTION Pressing and holding the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 2 Sp...

Page 21: ...nd Sound Beats Audio Control Panel 5 Action keys Execute frequently used system functions 6 Windows applications key Displays a shortcut menu for items beneath the pointer 7 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad enabled at the factory and the navigational function indicated by the d...

Page 22: ...st amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a ...

Page 23: ...tem Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light On The TouchPad is off On The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Ffunctions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse TouchPad 15 ...

Page 24: ...orts the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 16 Chapter 2 External component identification ...

Page 25: ...ctivity is occurring on the network 6 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance NOTE For details about different types of USB ports see the HP Notebook Reference Guide 7 Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects...

Page 26: ...n energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard see...

Page 27: ... AC adapter 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Bottom Item Component Description 1 Integrated subwoofer Provides superior bass sound 2 Battery bay Holds the battery 3 Battery release latch Releases the battery from the battery bay and...

Page 28: ...esponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 6 Service cover The service cover provides a...

Page 29: ...3 Illustrated parts catalog 21 ...

Page 30: ...computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Mo...

Page 31: ...Computer major components Computer major components 23 ...

Page 32: ... models in Switzerland 686915 BG1 In midnight black finish for use on all computer models in the United States 686915 001 In natural silver finish for use on all computer models in Belgium 690534 A41 In natural silver finish for use only on computer models equipped with an Intel processor in Canada 690534 DB1 In natural silver finish for use only on computer models equipped with an Intel processor...

Page 33: ...for use on all computer models in Russia 686914 251 In midnight black finish for use only on computer models equipped with an AMD processor in Saudi Arabia 686914 171 In midnight black finish for use on all computer models in Slovenia 686914 BA1 In midnight black finish for use on all computer models in South Korea 686914 AD1 In midnight black finish for use on all computer models in Spain 686914 ...

Page 34: ...abia 691923 171 In natural silver finish for use on all computer models in Slovenia 691923 BA1 In natural silver finish for use on all computer models in South Korea 691923 AD1 In natural silver finish for use on all computer models in Spain 691923 071 In natural silver finish for use only on computer models equipped with an Intel processor in Taiwan 691923 AB1 In natural silver finish for use onl...

Page 35: ... MHz 6 0 MB L3 cache quad core 35 W 680647 001 Intel Core i7 3520M 2 90 GHz processor turbo up to 3 60 GHz 1600 MHz 4 0 MB L3 cache dual core 35 W 681954 001 Intel Core i5 3360M 2 80 GHz processor turbo up to 3 50 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W 681953 001 Intel Core i5 3320M 2 60 GHz processor turbo up to 3 30 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W 681952 001 Intel Core i5 3210M ...

Page 36: ...rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive connector cable and screws 686907 001 21 Memory modules 2 PC3...

Page 37: ...27 001 Service Cover Kit includes 686920 001 24 Service cover includes one captive screw secured by a On ring 25 Wireless module compartment cover includes one captive screw secured by an O ring Display assembly subcomponents Item Component Spare part number 1 Display bezel 686897 001 2 15 6 in LED SVA HD BrightView display panel 686921 001 3 Display panel cable includes webcam microphone module c...

Page 38: ...ack finish 686895 001 In natural finish 690231 001 Mass storage devices Item Description Spare part number 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 G...

Page 39: ... drive connector cable 2b Hard drive bracket Hard drive bracket screws not illustrated 3 32 GB solid state drive for use only on computer models equipped with an Intel processor 686927 001 4 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive bracket 686916 001 Mass storage devices 31 ...

Page 40: ...C V 3 wire 609939 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa...

Page 41: ... in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use on all computer models in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use on all computer models in Israel 3 pin black 1 83 m 490371 D01 Power cord for use on all computer models in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use only on computer models equipped with an Intel processor in India 3 pin black 1 ...

Page 42: ...11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter for use on all computer models 657325 001 Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter for use on all computer models 669299 001 500 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included i...

Page 43: ... 0 MB L3 cache dual core 35 W includes replacement thermal material 683046 001 AMD A10 4600M 2 30 GHz processor turbo up to 3 20 GHz 1600 MHz 4 0 MB L2 cache quad core 35 W includes replacement thermal material 683047 001 AMD A6 4400M 2 70 GHz processor turbo up to 3 20 GHz 1600 MHz 1 0 MB L2 cache dual core 35 W includes replacement thermal material 683048 001 AMD A8 4500M 1 90 GHz processor turb...

Page 44: ...ter models equipped with an AMD processor in Greece includes keyboard cable 686914 161 Keyboard in midnight black finish without backlight for use on all computer models in Latin America includes keyboard cable 686914 171 Keyboard in midnight black finish without backlight for use only on computer models equipped with an AMD processor in Saudi Arabia includes keyboard cable 686914 211 Keyboard in ...

Page 45: ...acklight cable 686915 171 Keyboard in midnight black finish with backlight for use on all computer models in Saudi Arabia includes keyboard cable and keyboard backlight cable 686915 A41 Keyboard in midnight black finish with backlight for use on all computer models in Belgium includes keyboard cable and keyboard backlight cable 686915 B31 Keyboard in midnight black finish with backlight for use on...

Page 46: ...s replacement thermal material 690231 001 Display enclosure in natural silver finish 690232 001 Top cover in natural silver finish includes TouchPad 690534 001 Keyboard in natural silver finish with backlight for use on all computer models in the United States includes keyboard cable and keyboard backlight cable 690534 051 Keyboard in natural silver finish with backlight for use only on computer m...

Page 47: ...nly on computer models equipped with an AMD processor in Greece includes keyboard cable and keyboard backlight cable 691923 161 Keyboard in natural silver finish with backlight for use only on computer models equipped with an Intel processor in Latin America includes keyboard cable and keyboard backlight cable 691923 171 Keyboard in natural silver finish with backlight for use only on computer mod...

Page 48: ...e only on computer models equipped with an AMD processor in the Czech Republic and Slovakia includes keyboard cable and keyboard backlight cable 693711 001 65 W HP Smart AC adapter for use only on computer models equipped with an AMD processor non PFC 3 wire 40 Chapter 3 Illustrated parts catalog ...

Page 49: ...reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid da...

Page 50: ...ng an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic d...

Page 51: ...The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS fr...

Page 52: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 53: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 54: ...provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 48 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific i...

Page 55: ...y period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Component replacement procedures 47 ...

Page 56: ...cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the front edge of the battery 2 up and back 4 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge...

Page 57: ...ard drive connector cable and screws 686907 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 ...

Page 58: ...ect the hard drive connector cable 1 from the system board and then release the cable from the space between the hard drive and the right side of the hard drive bay 5 Remove the four Phillips PM2 5 3 5 screws 2 that secure the hard drive to the computer 6 Remove the hard drive 3 from the hard drive bay 50 Chapter 4 Removal and replacement procedures ...

Page 59: ...hillips PM3 0 3 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 686907 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 51 ...

Page 60: ...om the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 5 Remove the service cover see Hard drive on page 49 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enclosure with ...

Page 61: ...wn through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 5 Remove the service cover see Hard drive on page 49 Remove the optical drive 1 Remove the Phillips PM2 5 3 5 screw 1 that secures the optical drive the computer 2 Use a flat blade scr...

Page 62: ...cal drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 and then release the left side of the optical drive bezel 3 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...ition the optical drive with the rear panel toward you 8 Remove the two Phillips PM2 0 3 3 screws 1 that secure the optical drive bracket to the optical drive 9 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 55 ...

Page 64: ...h the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 5 Remove the service cover see Hard drive on page 49 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module...

Page 65: ...e only on computer models equipped with an Intel processor in Greece 690534 151 For use only on computer models equipped with an Intel processor in Canada 690534 DB1 For use on all computer models in the Netherlands 690534 B31 For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia 690534 FL1 For use on all computer models in Saudi Arabia 690534 171 For ...

Page 66: ...ls in the Netherlands 686914 B31 Keyboard without backlight in natural silver finish includes keyboard cable For use on all computer models in Bulgaria 691923 261 For use on all computer models in Portugal 691923 131 For use on all computer models in Canada 691923 DB1 For use on all computer models in Romania 691923 271 For use only on computer models equipped with an AMD processor in the Czech Re...

Page 67: ...herlands 691923 B31 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery...

Page 68: ...puter right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests at an angle 7 Lift the left side of the keyboard 1 until the keyboard cable and the keyboard backlight cable are accessible NOTE The keyboard backlight cable is present on select models only 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...nect the keyboard cable 3 from the system board 9 Release the ZIF connector 4 to which the keyboard backlight cable is attached and then disconnect the keyboard backlight cable 5 from the system board 10 Remove the keyboard 6 Reverse this procedure to install the keyboard Component replacement procedures 61 ...

Page 70: ... your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the po...

Page 71: ...mber 686920 001 4 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 terminal The 2 WLAN antenna cable is connected to the WLAN module 2 terminal 5 Remove the two Phillips PM2 0 3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up Component replacement procedures 63 ...

Page 72: ...OTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...r by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 5 Remove the service cover see Hard drive on page 49 6 Remove the wireless module compartment cover see WLAN module on page 62 Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the base enclosure Th...

Page 74: ...om the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on th...

Page 75: ...crews that secure the top cover to the computer 2 Remove the three Phillips PM2 0 2 0 broad head screws that secure the top cover to the computer 3 Turn the computer right side up with the front toward you 4 Open the computer Component replacement procedures 67 ...

Page 76: ...1 Power button board ZIF cable 2 TouchPad button board ZIF cable 3 Fingerprint reader board ZIF cable 4 Right speaker cable 6 Remove the four Phillips PM2 5 5 0 screws that secure the top cover to the computer 68 Chapter 4 Removal and replacement procedures ...

Page 77: ...utes cleanly through the opening 4 in the top cover If the right speaker cable snags in this opening it can be damaged CAUTION When removing the top cover make sure the thin plastic edges 5 of the base enclosure around the optical drive bay are adequately supported The base enclosure can be damaged when removing the top cover if precautions are not taken Reverse this procedure to install the top c...

Page 78: ...es from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 Remove the power button board 1 Detach the power button board cable from the top cover The power button board cable is attached to the top...

Page 79: ... the power button board 2 making sure to route the power button board cable 3 through the opening in the top cover 4 Reverse this procedure to install the power button board Component replacement procedures 71 ...

Page 80: ...xternal devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 Remove the fingerprint reader board 1 Turn the top cover upside down with the front toward you 2 Release the fingerprint read...

Page 81: ...cover 5 Lift the front edge of the fingerprint reader board bracket 2 until it rests at an angle and then remove the bracket 3 by sliding it up and forward at an angle 6 Remove the fingerprint reader board 4 Reverse this procedure to install the fingerprint reader board Component replacement procedures 73 ...

Page 82: ...t all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connecto...

Page 83: ...4 Remove the TouchPad button board 3 Reverse this procedure to install the TouchPad button board Component replacement procedures 75 ...

Page 84: ... on the left side of the computer Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery se...

Page 85: ...3 Remove the fan 3 Reverse this procedure to install the fan Component replacement procedures 77 ...

Page 86: ...w these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a...

Page 87: ... you 3 Disconnect the power connector cable 1 and the RTC battery 2 cable from the system board 4 Remove the two Phillips PM2 0 3 0 screws that secure the USB board to the system board 5 Turn the computer right side up with the front toward you 6 Open the computer Component replacement procedures 79 ...

Page 88: ... connector board ZIF cable 8 Remove the two Phillips PM2 5 3 5 screws 1 that secure the system board to the base enclosure 9 Lift the right side of the system board 2 until it rests at an angle 10 Remove the system board 3 by sliding it up and to the right at an angle 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...f you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b...

Page 90: ...ing the heat sink on a computer model equipped with an Intel processor is identical 3 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat sink to the system board and then remove the heat sink 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necess...

Page 91: ...on a computer model equipped with a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with di...

Page 92: ... 35 W 680647 001 Intel Core i7 33520M 2 90 GHz processor turbo up to 3 60 GHz 1600 MHz 4 0 MB L3 cache dual core 35 W 681954 001 Intel Core i5 3360M 2 80 GHz processor turbo up to 3 50 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W 681953 001 Intel Core i5 3320M 2 60 GHz processor turbo up to 3 30 GHz 1600 MHz 3 0 MB L3 cache dual core 35 W 681952 001 Intel Core i5 3210M 2 50 GHz processor turbo up t...

Page 93: ...a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 e Fan see Fan on page 76 f System board see System board on page 78 g Heat sink see Heat sink on page 81 Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a...

Page 94: ...evices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 Remove the optical drive connector board 1 Release the ZIF connector to which the optical drive connector board cable is attached and ...

Page 95: ...tem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 e Fan see Fan o...

Page 96: ...m the base enclosure NOTE The speakers includes four rubber isolators 3 These isolators are crucial to the performance of the speakers Reverse this procedure to install the speakers 88 Chapter 4 Removal and replacement procedures ...

Page 97: ...nect all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 e Speakers see Speakers on page 87 Remove the USB board 1 Disconnect the subwoofer cable 1 from the USB board 2 Rem...

Page 98: ...omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 e Speakers see Speakers on page 87 f USB board see U...

Page 99: ...1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive se...

Page 100: ...se enclosure 2 Remove the two Phillips PM2 5 5 0 screws 2 that secure the power connector and power connector bracket to the base enclosure 3 Remove the power connector bracket 3 4 Release the power connector 4 from the clip built into the base enclosure 5 Remove the power connector cable Reverse this procedure to install the power connector cable 92 Chapter 4 Removal and replacement procedures ...

Page 101: ...al devices from the computer 4 Remove the battery see Battery on page 48 and then remove the following components a Hard drive see Hard drive on page 49 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 66 Remove the display assembly 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Release the wireless ...

Page 102: ... base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 9 Remove the four Phillips PM2 5 5 0 screws 1 that secure the display assembly to the base enclosure 94 Chapter 4 Removal and replacement procedures ...

Page 103: ...ly subcomponents a Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part number 686897 001 Component replacement procedures 95 ...

Page 104: ...ed tape b Remove the four Phillips PM2 0 2 0 screws 2 that secure the display panel to the display enclosure c Lift the top edge of the display panel 1 and then swing it up and forward until it rests upside down in front of the display enclosure d Release the adhesive support strip 2 that secures the display panel cable to the display panel 96 Chapter 4 Removal and replacement procedures ...

Page 105: ...mber 686921 001 13 If it is necessary to replace the webcam microphone module a Disconnect the webcam microphone module cable 1 from the webcam microphone module CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully Component replacement procedures 97 ...

Page 106: ...lay panel cable a Disconnect the webcam microphone module cable 1 from the webcam microphone module b Release the display panel cable 2 from the clips and routing channel built into display enclosure c Remove the display panel cable The display panel cable is available using spare part number 686898 001 15 If it is necessary to replace the display hinges a Remove the six Phillips 2 5 3 0 broad hea...

Page 107: ...s antenna cables and transceivers a Release the wireless antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape Component replacement procedures 99 ...

Page 108: ...les and transceivers 3 The wireless antenna cables and transceivers are available using spare part number 686894 001 Reverse this procedure to reassemble and install the display assembly 100 Chapter 4 Removal and replacement procedures ...

Page 109: ...nd then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated version...

Page 110: ...t down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on ...

Page 111: ...d file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click th...

Page 112: ... W 19 V dc 4 74 A 90 W 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plas...

Page 113: ...ber of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 15 6 inch WGA display specifications 105 ...

Page 114: ...ingle track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 22 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when r...

Page 115: ...very Manager HP recommends that you use HP Recovery Manager immediately after software setup to create either a set of recovery discs or a recovery flash drive If you need to restore your system for some other reason than hard drive failure you can use the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery ...

Page 116: ...must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the HP Recovery Manager software The computer must be connected to AC power during this pro...

Page 117: ... Recovery Manager HP Recovery Manager restores only software that was installed at the factory Software not provided with this computer must be downloaded from the manufacturer s website or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition you can back up pictures music and other au...

Page 118: ...e flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the...

Page 119: ...ly Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information about using system restore points see the Using Windows system restore points section Store personal files in the Documents library a...

Page 120: ...Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to...

Page 121: ...low these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions NOTE If you revert to a restore point and then change your mind you can reverse the restoration Backing up and recovering your information 113 ...

Page 122: ...uirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage r...

Page 123: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 124: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 116 Chapter 9 Recycling ...

Page 125: ...tal Media Slot location 16 display components 10 specifications 105 display assembly removal 93 subcomponents 29 display bezel removal 95 spare part number 29 35 95 display enclosure spare part numbers 30 35 38 display hinge removal 98 spare part number 30 36 99 Display Hinge Kit spare part number 30 36 99 display panel product description 4 removal 96 spare part number 29 37 97 display panel cabl...

Page 126: ...scription 4 removal 56 spare part numbers 28 34 56 microphone location 10 product description 5 microphone jack 17 model description 47 model name 1 monitor port 17 mute light 14 N network jack lights 17 location 17 num lock key 13 numeric keypad 13 O operating system product description 9 optical drive location 18 precautions 42 product description 5 removal 53 spare part number 28 31 37 53 optic...

Page 127: ...al 87 spare part number 28 38 87 specifications computer 104 display 105 hard drive 106 subwoofer location 19 removal 90 spare part number 28 38 90 system board removal 78 spare part numbers 26 38 78 T tools required 41 top cover removal 66 spare part numbers 26 38 66 TouchPad button 15 TouchPad button board removal 74 spare part number 26 37 74 TouchPad components 15 TouchPad light 15 TouchPad on...

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