HP Netserver LP 2000r Service Manual Download Page 63 | Manualshive

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HP Netserver LP 2000r Service Manual Download Page 63

Chapter 5

Troubleshooting

57

Symptom:

•

The configuration cannot be saved and the battery loses power

Refer to this section if the Netserver frequently loses date and time that may be caused by the battery losing
power.

1. Review the

Troubleshooting Checklist

before you continue.

2. If the Netserver frequently loses the time and date, replace the battery. The battery is attached

to the system board.

3. Set the new date and time, and reset the configuration parameters using the

Setup Utility

, if

necessary.

4. Turn off AC power to the Netserver, then reboot to see if the date and time was saved.

5. If date and time are still requested, and the battery is good, perform the next procedure, below.

If your HP Netserver repeatedly loses its configuration or the clock stops, you should replace the battery or
install an external battery.

WARNING

There is a danger of explosion if the battery is incorrectly installed. For your safety,
never attempt to recharge, disassemble, or burn the old battery. Replace only with
the same or equivalent type recommended by the manufacturer. Dispose of used
batteries according to the manufacturer's instructions.

Symptom:

•

The configuration information is frequently lost and the battery is good

If the battery is good and you cannot save system configuration, do the following

1. Review the

Troubleshooting Checklist

before you continue.

2. Configuration information is saved in the CMOS. If you continue to loose configuration

information and the battery is good, or you cannot save the information to the CMOS:

a. If possible use the configuration utility to save the current configuration to a diskette.

b. Replace the system board.

Printer/Datacomm Problems

Symptom:

•

A printer does not print or datacomm devices are not working

If the printer does not work, or the datacomm devices are not working, do the following:

1. Review the

Troubleshooting Checklist

before you continue.

2. Verify correct cables have been used, the cables are connected properly, and the cable pins are

not bent.

Check the cable for continuity, or try a known good cable. Refer to the peripheral's manual.

3. Verify the AC power cord is plugged into the power source and the printer.

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Summary of Contents for Netserver LP 2000r

Page 1: ...HP Netserver LP 2000r Service Manual Online Version 1 0 Last Updated February 2001 ...

Page 2: ...d This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Torx is a registered trademark of CamCar Textron Inc Hewlett Packard Company Network Server Division Technical Communications MS 45SLE 10955 Tanta...

Page 3: ...CPI 5 2 System Information 7 Introduction 7 Mass Storage 7 Mass Storage Guidelines 7 Boot Priority 8 Hardware Mirroring 9 Duplexing Hard Drives 9 External SCSI Connector 10 Memory Guidelines 10 Processor Configuration Guidelines 10 Accessory Board Guidelines 11 Tested PCI Boards 11 IRQ Settings 11 Technical Specifications 12 Environment 12 Processor Memory Set 13 Connector Pinouts 14 Mini DIN PS 2...

Page 4: ...equired 26 Common Installation Problems 26 Troubleshooting Sequence 26 Netserver Will Not Power On 26 Problems after Netserver is Powered On 27 Error Messages 28 POST Error Messages 29 Power On Self Test POST Error Codes 30 Beep Codes 40 Clearing the CMOS Configuration 41 Resetting a Lost Password 42 Hardware Problems 42 Monitor Does Not Work 43 Keyboard or Mouse Does Not Work 43 CD ROM Drive Does...

Page 5: ...oblems 59 CD ROM Problems 60 SCSI Problems 61 Processor Problems 64 Memory Problems 65 Network Interface Card Problems 65 6 Replacing Parts 67 Safety Information 67 Tools and Supplies Needed 67 Safety Before You Remove Server Covers 67 Warnings and Cautions 68 Removing the Front Bezel 69 Replacing the Front Bezel 69 Removing the Top Cover 69 Replacing the Top Cover 70 Removing the Air Flow Guide 7...

Page 6: ...Contents vi Removing an Accessory Board 77 Installing an Accessory Board 80 Removing a Processor and Heatsink 83 Installing a Second Processor 84 Installing the Heatsink 86 Index 89 ...

Page 7: ... LP 2000r familiarize yourself with the Netserver s controls ports and indicators as shown in the following figures Front Panel The front panel of the HP Netserver provides the controls and indicators commonly used when operating the Netserver SCSI Drives SCSI Drives Control Panel Indicators Flexible Disk CD ROM Drive Power Switch Front Panel Reset Switch Temperature Fans LED SCSI Activity LED Red...

Page 8: ...D ICON Description Temperature Fan LED This LED indicates the system temperature and fan speed status Steady Green indicates normal temperature and fan speed Alternating Red Green indicates temperature has exceeded the warning threshold or the fan speed has fallen below the warning threshold Steady Red indicates temperature has exceeded the critical threshold or the fan speed has fallen below the ...

Page 9: ...management function For more information about management functions refer to the Server Management Reference Guide The dedicated serial port is a standard serial port The Video Port interface specifications are listed in Chapter 2 The two LAN ports LAN A and LAN B are for the embedded controllers based on Intel s 82559 10 100 Base T Fast Ethernet controller Only LAN A can be used for the LAN A Pow...

Page 10: ... is operating at 10 Mbps LAN speed Applying Power to the HP Netserver Powering Up the HP Netserver 1 Turn on power to the monitor connected to the HP Netserver By powering on the monitor prior to the Netserver the user ensures that video output auto configures properly as the Netserver boots up 2 Press the Power push button on the front control panel When you press the power button the Netserver p...

Page 11: ...hes slowly and the fans continue to operate The Netserver also supports another sleep state with a slower wake up time sometimes referred to as hibernate by various operating systems In this sleep state the Netserver appears to be off as described earlier but the fans and the front panel power LED are also turned off The unique feature of this sleep state and the reason for its slower wake up time...

Page 12: ...on will force a power down without waiting for the NOS to gracefully shut down the Netserver if the power button is pressed and held more than four seconds CAUTION If the power button override is used there is a strong possibility that data will be corrupted or lost ...

Page 13: ... embedded IDE controller is an Enhanced IDE dual channel controller and provides two connectors IDE 1 and IDE 2 for IDE devices Only IDE 1 is used The IDE CD ROM has only one connector on the cable from the primary channel IDE 1 connector A secondary IDE connector IDE 2 is available on the system board but is not used SCSI Device Selection Use only HP LVD low profile 1 inch SCSI 3 5 inch hard disk...

Page 14: ...ermal damage or excessive electromagnetic radiation may result if you operate the HP Netserver without filler panels inserted in empty SCSI HDD slots CD Rom Slot 0 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Flexible Disk SCSI Drives SCSI Drives HP Netserver Mass Storage Drives Boot Priority The Netserver s boot order should be considered when selecting a boot device This is especially important if you are...

Page 15: ...evice Hardware Mirroring You may choose to mirror hard drives RAID 0 in the HP Netserver s hot swap slots Hardware mirroring can help speed up disk access time To mirror hard drives in hardware you need to install the HP NetRAID Controller board and use an additional SCSI cable to connect the NetRAID board to the SCSI backplane connector If you do not use HP s NetRAID Controller board make sure th...

Page 16: ...ommends starting at slot 1 and filling the slots in order with the largest size first 1 2 3 and 4 Open slots between DIMMs are permitted When handling DIMMs observe anti static precautions to avoid damage Processor Configuration Guidelines The HP Netserver LP 2000r supports a variety of processor speeds with an FSB front side bus speed of 133 MHz The Netserver supports processor speeds at 866 MHz ...

Page 17: ...e specific NOS used in the Netserver at HP s web site http www hp com netserver support compatibility CAUTION Some accessory board outputs may exceed U S National Electrical code NFPA 70 Class 2 or limited power source limits and must use appropriate inter connecting cabling in accordance with the National Electrical Code All HP boards comply with Class 2 IRQ Settings The IRQ settings are automati...

Page 18: ...ing 5 to 35 C 41 to 95 F Non operating 40 to 65 C 40 to 149 F Humidity Operating 20 to 80 relative humidity non condensing Non operating 5 to 95 relative humidity non condensing Altitude Operating 30 to 3 000 m 10 000 ft Non operating 30 to 12 000 m 40 000 ft Thermal Output Maximum Operating 1007 BTU hr Weight and Dimensions Specification Value Height 3 36 inches 85 4 mm Width 16 8 inches 428 mm D...

Page 19: ... channel controller Ultra 160 MB s transfer rate with two 68 pin connectors IDE Embedded Enhanced IDE dual channel controller LAN Two Embedded Intel 82559 10 100 PCI Fast Ethernet Controllers with onboard standard LAN connectors LAN Power On Off and Wake on LAN is enabled or disabled on LAN A via BIOS setup PCI Bus Three 32 64 bit 33 MHz speed 5 volt PCI slots on riser board within PCI card cage I...

Page 20: ... 220 230 VAC 2 8 A In rush Current 60 A Operating Power 260 W Continuous Connector Pinouts Unless otherwise noted the following features apply to all models Some features are factory installed others are optional Mini DIN PS 2 Connectors 1 2 5 6 4 3 Mini DIN Connector female for the Mouse and Keyboard Mini DIN Connector Pinouts for the Mouse and Keyboard Pin Number Signal Description 1 Data signal...

Page 21: ...ta carrier detect 2 Receive data 3 Transmit data 4 Data term ready 5 Signal ground 6 Data set ready 7 Request to send 8 Clear to send 9 Ring indicator USB Connector 1 1 2 2 3 3 4 4 USB Connector Universal Serial Bus Connector Pinouts Pin Number Signal Description 1 VBUS 2 D 3 D 4 GND NOTE Use of the USB port is supported for printers scanners and external modems ...

Page 22: ...2a 13 Select 5 Data bit 3a 14 Auto line feedb 6 Data bit 4a 15 Error1 7 Data bit 5a 16 Initialize printerb 8 Data bit 6a 17 Select inb 9 Data bit 7a 18 25 Signal ground a All data bits are sent to a printer in an 8 bit parallel format b The signal is active low Video Connector The built in video uses the standard 15 pin analog display pinout configuration The pinouts for your monitor may vary For ...

Page 23: ...itor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor self test ground 13 Horizontal sync 6 Red return ground 14 Vertical sync 7 Green return ground 15 Not used 8 Blue return ground LAN Connector 8 1 GRN LED YEL LED LAN Connector LAN Connector Pinouts Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 8 Not used ...

Page 24: ...10 DB 4 44 S44 DB 4 11 S11 DB5 45 S45 DB 5 12 S12 DB 6 46 S46 DB 6 13 S13 DB 7 47 S47 DB 7 14 S14 DB P 48 S48 DB P 15 S15 49 S49 16 S16 DIFFSENS 50 S50 17 S17 TERMPWR 51 S51 TERMPWR 18 S18 TERMPWR 52 S52 TERMPWR 19 S19 RESERVED 53 S53 RESERVED 20 S20 54 S54 21 S21 ATN 55 S55 ATN 22 S22 S22 56 S56 23 S23 BSY 57 S57 BSY 24 S24 ACK 58 S58 ACK 25 S25 RST 59 S59 RST 26 S26 MSG 60 S60 MSG 27 S27 SEL 61 ...

Page 25: ...19 3 Parts Information Exploded View External 1 5 8 9 11 6 2 10 7 3 3 4 4 12 Rear View ...

Page 26: ...Chapter 3 Parts Information 20 Exploded View Internal 19 22 22 SCSI IN SCSI OUT SCSI EXT SCSI IN SCSI B SCSI A SCSI IN SCSI A 24 23 16 15 17 20 21 14 18 ...

Page 27: ...Ensure all jumper and switch settings on the old board are transferred to the new board This part is not on an exploded view Parts List Identifier Item No Nomenclature 1 Top Cover Assy 2 FDD 1 44MB SLIM 3 Slide RMC kit 4 LP 2000r Bracket Kit 5 Front Panel HSHDD Filler 6 IDE CD ROM Drive 7 Front Bezel LP 2000r 8 HDD Tray 9 9 GB LP 10Krpm 18 G LP 10Krpm 18 GB HOT SWAP 15Krpm 36 GB LP 10Krpm 10 Air F...

Page 28: ...r Cable IDE CD ROM Connecting Slim FDD cable Front Panel LED cabling kit Technical Reference Label HP Navigator CD ROM SCSI Terminator accessory 10 100TX LAN Adapter accessory REMOTE MNG CARD BATTERY accessory NetRAID 1si DAC accessory DAC HP NetRAID 4M 128MB cache accessory HP NetRAID 4M 64MB 128 cache accessory HP NetRAID 3si with Legacy Driver accessory FC OPTICAL GBIC Kit accessory NS FIBR CHA...

Page 29: ...accurately isolated by the diagnostic WARNING You should always turn off the power and disconnect the power cord s to the Netserver before attempting to remove the cover and touch the internal components Failing to do so can expose you to electric shock and the server s components to damage HP Netserver DiagTools The purpose of hardware diagnostic software is to provide tools for checking hardware...

Page 30: ...iagTools OS has far fewer features than the full fledged OS Thus its capabilities are limited to a set of basic tests and a series of advanced tests In addition DiagTools does not use any tests that might write over or destroy user data Tests that require user inputs or decisions are left to the advanced series of tests You can use DiagTools to perform the tasks listed below display a high level i...

Page 31: ...e time as the diagnostic tools limited ability to test only a single component at a time inability to indicate problems with wrongly configured Netservers or network Introduction If you are having problems installing your HP Netserver there are a number of different tools available for troubleshooting including the information provided in the following topics in this chapter HP Netserver Online Do...

Page 32: ...ion do the following First ensure the HP Netserver is configured properly Most Netserver problems are the result of incorrect Netserver and SCSI configurations Verify all cables and boards are securely plugged into the appropriate connectors or slots If it is a network related error determine if the Netserver has enough memory and hard disk drive capacity Refer to the network operating system NOS ...

Page 33: ...ables and disconnect the power cord s Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages Disconnect the power cord s to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry 3 Simplify the HP Netserver configuration to the required minimum removing all third party options For example...

Page 34: ...se are series of audible beeps which occur during the boot process before the video display can initialize allowing the visual messages of the POST routines to appear Refer to the Table 4 3 later in this chapter No Error Messages Displayed On Screen General Checks 1 Listen for beep codes If you hear a series of beeps refer to Beep Codes in Table 4 3 later in this chapter If no beep codes are heard...

Page 35: ...mary boot hard disk drive Replace the cover and connect all cables Turn on the monitor and the Netserver If the Netserver now works replace the boards and accessories one at a time to determine which one is causing the problem 8 If the Netserver still does not work contact your service representative to replace the Netserver POST Error Messages If you get a POST text error message in reverse video...

Page 36: ...een is blank If no text or messages appear listen for the beep codes Refer to Beep Codes in Table 4 3 If no message appears but the Netserver stops after POST verify the DIMMs are correctly installed If a configuration error occurs If a Netserver configuration error is reported during the startup routine clear the CMOS memory as described under Clearing the CMOS Configuration and restart the Netse...

Page 37: ...n the Setup Utility to re configure your Netserver 0011 Battery problem The Netserver BIOS is not responding due to a possible battery discharge If the HP Netserver was unplugged for a long period of time the battery will discharge and not provide enough current to keep the system date and time current To correct this 1 Verify the battery is properly inserted 2 If necessary replace the battery 3 S...

Page 38: ...rd reserved resource To correct this 1 Clear the Plug Play configuration with the CMOS status switch Refer to the User s guide for details 2 Try to disable free resources used by system board devices 3 Run the Plug Play utility supported by your Operating System 4 If the problem persists the accessory board may be defective Contact the accessory board vendor 0030 Processor Speed selection problem ...

Page 39: ...his 1 Restart your HP Netserver 2 If the error persists your keyboard may need to be replaced Contact your service representative 0102 Keyboard controller error during POST POST has detected a general failure in the integrated keyboard controller To verify this error 1 Restart your HP Netserver 2 If the error persists your system board may need to be replaced Contact your service representative to...

Page 40: ...ded and its settings cannot be modified the accessory board s IRQ and address space must be reconfigured to use other free resources Refer to the accessory board installation manual for information 0201 Parallel Port Controller resource conflict POST has detected an address space or IRQ resource conflict between the integrated parallel port controller and an accessory board To correct this 1 If th...

Page 41: ...POST has detected a general failure on the integrated flexible disk controller To verify this 1 Restart your HP Netserver 2 If the error persists your system board may need to be replaced Contact your service representative to replace your Netserver 0307 Flexible disk drive controller resource conflict POST has detected an address space or IRQ resources conflict between the integrated flexible dis...

Page 42: ... no device uses the other IDE channel connect your hard disk drive to the other cable to operate with the secondary controller Verify the secondary IDE controller is enabled in Setup 4 If the IDE device operates with the secondary channel your system board may need to be replaced to recover primary channel functionality Contact your service representative to replace your Netserver 5 If the device ...

Page 43: ... Hard Disk drive connection problem The IDE cable primary channel marked IDE cable 0530 The secondary channel cable marked IDE2 0531 This does not apply to LP 2000r POST has detected a hard disk drive on the second slave position on the IDE cable but no hard disk has been found on the first master position To correct this 1 If only one hard disk is connected on the cable disconnect the hard drive ...

Page 44: ...of DIMMs may need to be replaced Contact your service representative 0712 DIMM installation error POST has detected an incorrectly installed DIMM or the failure of one or more DIMMs To correct this 1 If additional memory was just installed in your Netserver please verify the installation conforms to the description in the User s Guide 2 If this error was reported when no additional memory was just...

Page 45: ...tserver 0901 Integrated LAN enable error The system could not enable the integrated LAN To correct this 1 Reset the Integrated LAN by powering off the HP Netserver 2 Disconnecting the power cord s for 20 seconds 3 Reconnect the power cord s and power on the HP Netserver 4 If the error appears upon restarting update the system BIOS 5 Insert the HP Navigator CD ROM in the CD ROM drive and power cycl...

Page 46: ...his occurs contact your service representative to replace your Netserver LP 2000r Table 4 3 Beep Code List Beep Code Test Failure I O port 80H Repair 1 3 1 1 Test DRAM refresh 20 S P 1 3 1 3 Test 8742 Keyboard Controller 22 S P 1 3 3 1 Test DRAM 28 M 1 3 4 1 Test 64K base address lines 2C M P 1 3 4 3 Test 64K base memory 2E M P 1 4 1 1 Test 64K base memory upper 16 bits 30 M P 2 1 2 3 Copyright ch...

Page 47: ...the configuration switch on the system board labeled Clear CMOS to the ON position 3 Turn on power to the Netserver A message displays indicating the configuration has been cleared 4 Turn off power to the Netserver 5 Return switch 4 on the system board to the OFF position 6 Replace the cover 7 Turn on power to the Netserver and the following message displays Incorrect System Configuration 8 Press ...

Page 48: ... 1 Turn off power to the HP Netserver 2 Remove the cover 3 Move switch 3 in the configuration switch on the system board labeled Clear Password to the ON position 4 Turn on power to the Netserver and allow it to complete its startup routine The old password will be erased 5 Turn off power to the Netserver 6 Return switch 3 on the system board to the OFF position 7 Replace the Netserver cover 8 Tur...

Page 49: ...If the display image does not align with the screen usually after you have changed resolutions use the display s controls to center the image Refer to the monitor manual for information about the controls 3 If the screens generated by the NOS do not look right check the operating system manual to find out which video standard is required Also check your monitor manual to find out which refresh rat...

Page 50: ...losion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions 1 Power down the HP Netserver and unplug power cord 2 Remove the Netserver cover and the cooling duct cover 3 If the chassis i...

Page 51: ...o place 10 Ensure the spring latch holds the battery firmly 11 Replace the cooling duct cover and the Netserver cover 12 Power on the Netserver and reset the CMOS settings Problems Running the Setup Utility If you cannot run the Setup Utility the HP Netserver s configuration in CMOS memory may have become corrupt The only way to recover from a corrupted configuration is to clear it Refer to Cleari...

Page 52: ...Chapter 4 Diagnostics 46 ...

Page 53: ...hylene ammonia dilute ammonia or acetone These chemicals could damage the keyboard s plastic surfaces HP recommends the periodic cleaning of tape heads capstans and guides on HP drive units and those products using high density data cartridges and mini data cartridges This maintenance procedure prolongs tape and head life and helps reduce read write errors due to dust and oxide Troubleshooting Tip...

Page 54: ...nnect the power cord s to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry 3 Simplify the HP Netserver configuration to the minimum required A monitor one flexible disk drive one CD ROM drive one hard disk drive keyboard mouse and NIC Remove all third party options and reinstall one at a time checking the Netserver a...

Page 55: ... Netserver still does not work turn it off and remove all external peripherals except the monitor and keyboard Test to see if the Netserver now works 3 If the Netserver still does not work turn off the monitor the server and all external devices and check the internal hardware as follows a Unplug the power cord s and all telephone cables Remove the Netserver cover b Verify all accessory boards are...

Page 56: ...h 2 of the configuration switch on the system board assembly to the ON enabled position To perform a BIOS recovery 1 Power down the HP Netserver and gain access to the system board assembly 2 On the system board set the BIOS Recovery switch Switch 2 of the configuration switch from OFF to ON Clear CMOS Clear Password Open Shaded rectangle represents the position of switch Open Off Closed On Not Us...

Page 57: ...blank in the Enter new password field followed by entering nothing or blank in the Re enter new password field will turn off the password setting changing it to Not Set 7 Enter the new password again in the Re enter new password field and press Enter 8 Press Esc and scroll to the Exit menu and save the changes to save the new password Administrator Password You can only reset a forgotten Administr...

Page 58: ... have installed do not remove the flexible or hard disk drives and turn on the server 7 If the Netserver now works turn off the Netserver add one accessory at a time to determine which one is causing the problem Turn on the Netserver after installing each board or option When the problem returns the last board or option installed is defective 8 If you have added any memory make sure that the modul...

Page 59: ...ST reports a problem check the error against the Error Messages and correct the problem 5 Verify the video subsystem is configured correctly 6 Verify the memory DIMMs are all of the same specified speed 7 Verify the memory DIMMs are installed and configured correctly a Make sure only HP supported DIMMs are used b Remove the system board install a known good memory module and reboot If you still re...

Page 60: ...power cords for 5 minutes in order to reset the power supply s circuitry Turn on AC power again If power is still not getting to the system board replace the power supply or power supply module on some Netserver models 6 If power is getting to the fan but the fan isn t working replace the fan or replace the power supply in Netserver models with fans incorporated in the power supply 7 If the proble...

Page 61: ... monitor If the count occurs in the wrong color the problem may be with the video subsystem the monitor or the monitor cable Continue with the troubleshooting steps 9 If you are using a video screen saver utility and the screen goes blank while using the keyboard you may be using an application that turns off the screen even when you are using the keyboard Refer to the manual that came with the sc...

Page 62: ...stem board 17 If a video board is installed and the built in video is used a Make sure the video board built in video combination is supported Usually two video systems for example internal video and a video adapter board cannot be used at the same time b If there is still a problem make sure the board is seated correctly c If there is still a problem remove the video adapter board and enable the ...

Page 63: ...ry Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Symptom The configuration information is frequently lost and the battery is good If the battery is good and you cannot save system configuration do the following 1 Review the Troubleshooting Checklist before you continue 2 Configuration information...

Page 64: ...one at a time to isolate the conflict Check the printer for proper operation after you remove each board or accessory 13 If an error message appears on the screen refer to Error Messages and the printer s manual for help 14 If the Netserver was working before you installed the accessory remove the accessory and restart the Netserver 15 If the problem persists replace the system board Keyboard and ...

Page 65: ...problem by reinstalling the part and duplicating the error Flexible Disk Drive Problems Symptoms There are lost clusters There are read write errors The Netserver will not start from a diskette If you cannot boot from write to or format the flexible disk do the following 1 Review the Troubleshooting Checklist and read about Boot Device Priority before you continue 2 Try booting from a known good f...

Page 66: ...rt a pointed object such as a paper clip into the emergency eject hole and push in about 1 75 inches 40 mm 3 Remove the disk and close the drawer 4 After you remove the disk start the computer and try to open the drawer again with the Eject Button or software commands 5 If the drawer still will not open replace the CD ROM drive with a working unit Symptom The CD ROM drive is not working properly T...

Page 67: ...on on installing them 4 Ensure all installed SCSI controllers are installed and configured correctly 5 For any SCSI devices installed in an enclosure external to the Netserver chassis make sure that Ultra SCSI is disabled on this controller SCSI devices external to the Netserver chassis are supported in Fast SCSI mode only 6 Check the SCSI cables for problems that may have been caused by recent co...

Page 68: ...controllers are disabled except for the boot controller This lets the SCSI BIOS for the boot controller load 3 Determine what the boot device priority is for the Netserver model Verify that the boot device is in the right place in the priority Symptom The SCSI subsystem does not work at installation An incorrect configuration and not faulty hardware cause many SCSI problems If the SCSI subsystem d...

Page 69: ... see this message a Verify that the SCSI hard disk drive is set to address 1 b Check the SCSI bus cable for correct orientation alignment and seating on the host adapter and the hard disk drive c Verify that terminators are installed at each end of the SCSI bus but not on any other devices The hot swap cage printed circuit board has automatic termination that disconnects when a cable is attached d...

Page 70: ...u have changed the options on an existing board there may be a resource conflict a Remove the new board and restart the computer If this corrects the problem the board is either defective or it is trying to use a system resource used by the SCSI subsystem b Check if the board is using memory I O addresses or interrupt lines that are also used by the SCSI subsystem 4 Check to see if there have been...

Page 71: ...he defective DIMM 7 Once a suspect part has been found verify the cause of the problem by reinstalling the part and attempting to duplicate the error Also install it in another memory socket to confirm whether or not the socket is defective Network Interface Card Problems See the appropriate Network Interface Card documentation Symptom If the adapter can t connect to the network 1 Make sure the ca...

Page 72: ...ure the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections 8 Test the adapter as directed in the installation tasks for each operating system Also check the README files on the support disk ...

Page 73: ... flat bladed screwdriver Antistatic wrist strap and conductive foam pad recommended Equipment log as you integrate new parts into the system add information about them to your equipment log Record the model and serial number of the system all installed options and any other pertinent information specific to the system Safety Before You Remove Server Covers Before removing covers at any time to wor...

Page 74: ... the system and disconnect the power cords telecommunications systems networks and modems attached to the system before opening it Otherwise personal injury or equipment damage can result Hazardous conditions processors and power pods Thermal conditions may be present in the processor memory complex Allow all fans to continue to run until they shut down on their own after power has been turned off...

Page 75: ... Bezel 1 Place the bottom edge of the bezel into the hinge pins at the bottom front of the chassis 2 Pivot the bezel to close it and press the top corners to snap it into place Removing the Top Cover You do not need to remove the front bezel to remove the top cover of the Netserver However the front bezel must be removed to install mass storage devices or media 1 If the HP Netserver is operating l...

Page 76: ...the rear edge of the top cover near the rear edge of the chassis and lay it down on the chassis 2 Press down lightly while pushing the top cover toward the rear of the chassis The cover flanges rest on the top edges of the inside of the chassis Replacing the Cover 3 Turn the knob at the front of the chassis counter clockwise ...

Page 77: ...ift up the air flow guide to remove it Removing the Air Flow Guide Replacing the Air Flow Guide To replace the air flow guide simply reverse the steps described in the preceding procedure Removing Hot Swap Hard Drives CAUTION Remove the drive slowly Wait for the drive heads to park before completely removing the drive Follow the instructions carefully to prevent damage to the drive head and head a...

Page 78: ...h to disengage the connection on the backplane b Wait about 30 seconds for the drive to stop spinning and for the drive heads to park c Use your hand to support the bottom of the drive while you slowly pull the drive straight out Do not allow the drive to fall 3 Place the drive in an electrostatic protected container Do not stack drives Removing a SCSI Drive ...

Page 79: ...ents Place the drive on the anti static bag whenever you set it down 1 Remove the filler panel from the drive slot Press the tab latches on the sides of the filler panel and pull straight out to remove it from the slot Save the filler panel for future use CAUTION Operating the HP Netserver without filler panels in empty SCSI drive slots may cause the HP Netserver to suffer thermal damage and or ex...

Page 80: ...nto place Closing Drive Ejector Arms 5 Verify that the drive is flush with the other drives If the drive is not flush it is not seated properly in the drive slot Open the ejector arms and repeat Step 3 and 4 Make sure that you open the ejector arms wide before inserting the drive in the slot Push the drive in completely before attempting to close the ejector arms ...

Page 81: ...n the system board 7 Open the retaining latches 8 Lift the DIMM completely away from the slot 9 Place the DIMM in its anti static container 10 Repeat Steps 6 9 for as many DIMMs as you need to remove NOTE If there are no DIMMs installed when you power up the HP Netserver the screen displays an error message or appears blank and sounds beep codes Installing Additional DIMMs 1 Log off all users back...

Page 82: ...Use only HP PC133 133 MHz SDRAM DIMMs Leave the memory module in the anti static container until you are ready to install it Always use an anti static wrist strap and a grounding mat Before removing a DIMM from the anti static container touch a grounded unpainted metal surface to discharge static electricity System Board top view DIMM Slots 1 2 3 4 DIMM Locations on System Board 7 Spread the two r...

Page 83: ...tor during installation If the latches do not close the DIMM is not inserted correctly DIMM Slots 1 2 4 3 System Board DIMM Insertion 11 Repeat Steps 6 10 to install additional DIMMs for your memory configuration Removing an Accessory Board Use this procedure to remove any accessory board NOTE For information about a specific PCI board type refer to the Readme file Tested Products List or Configur...

Page 84: ...sis when handling components Ensure the metal of the wrist strap contacts your skin 6 Read the documentation included with the accessory board and follow any special instructions NOTE Adding a PCI to PCI bridge board to the HP Netserver may alter the Netserver s boot order This boot order can be changed using the Setup Utility press F2 during the boot process Refer to Boot Priority in Chapter 2 7 ...

Page 85: ...tem board a Align the PCI card cage with the guides on the left side of the chassis Lower the PCI card cage and plug the fan into the connector on the system board b Press down on the top of the card cage to plug the riser card into the motherboard c Make sure that the front edge of the PCI card cage is seated on the guide pin Guide Pin Replacing the PCI Card Cage ...

Page 86: ... power cords and any external cables connected to the system If necessary label each one to expedite reassembly WARNING The power supply will continue to provide standby current to the Netserver until the power is disconnected 5 Remove the top cover CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist s...

Page 87: ...ll the PCI card a Use a Phillips screwdriver to remove the slot cover b Slide the PCI card into the PCI slot Slot 3 Slot 2 Slot 1 Removing the Slot Cover NOTE Slot 1 does not support the HP NetRAID 4M PCI board Avoid using slot 1 for full length cards Slots 2 and 3 may be used for any card ...

Page 88: ...the guides on the left side of the chassis Lower the PCI card cage and plug the fan into the connector on the system board b Press down on the top of the card cage to plug the riser card into the motherboard c Make sure that the front edge of the PCI card cage is seated on the guide pin Guide Pin Replacing the PCI Card Cage 10 Replace the top cover on the HP Netserver and push the Netserver back i...

Page 89: ...atch 4 Lift the heatsink away from the processor and out of the Netserver 5 Open the ZIF lever to allow removal of the processor 6 Grasp the processor by its edges and lift it out of the socket and place it on a static dissipating work surface or into an anti static bag 7 If you are not replacing the processor with a new or replacement processor you must install the terminator into the empty proce...

Page 90: ...emoving a processor from the anti static bag touch a grounded unpainted metal surface to discharge static electricity 1 Unpack the processor shipping box and check the contents against the packing list CAUTION Do not unseal the anti static bag or remove the processor until you are ready to install it 2 Log off all users and backup files Shut down the NOS according to the instructions in your NOS d...

Page 91: ...r processor speed than the primary processor the primary processor must also be changed Both processors must have the same product number which includes the same clock speed cache size and FSB speed The supported processors only perform at the rated speed indicated on the processor in the HP Netserver 7 Open the ZIF Zero Insertion Force lever Then lift the terminator out of the socket and place it...

Page 92: ... processor You should hear the ZIF lever click when it closes properly NOTE No speed switch settings are required for the supported 866 MHz 933 MHz or 1GHz processors These processors rely on their own internal switch settings and not on system board switch settings Pin 1 Marker Installing the Processor on the System Board Installing the Heatsink After installing a new processor you need to instal...

Page 93: ...at sink is removed even if it is temporarily removed and reinstalled on the same processor 3 Install the heatsink a Orient the heatsink with the tool latch facing left Then lower the heatsink squarely onto the processor CAUTION Ensure the heatsink is seated properly on the processor If the heatsink is offset there will be insufficient thermal contact with the processor which may result in overheat...

Page 94: ...Chapter 6 Replacing Parts 88 Placing the Heatsink on the Processor Tool Latch Hook Latch Hold Down Setting the Latches ...

Page 95: ...oblems 60 CD ROM drive troubleshooting 43 CMOS memory clearing 41 Connector Pinouts 14 control panel 1 LEDs 1 switch 1 cooling installing all covers for correct airflow 68 cover front bezel 69 removing 69 replacing 70 D Diagnostic Tests 23 diagnostics 23 DiagTools 23 dimensions 12 DIMM sizes 1 GB 10 128 MB 10 256 MB 10 512 MB 10 DIMMs installation guidelines 10 open slot configuration 10 removing ...

Page 96: ...owing for 5 installing additional memory 10 DIMMs 10 K keyboard problems 58 troubleshooting 43 Keyboards 22 L LAN LEDs 4 RJ45 port 4 speed 10 Mbps 4 speed 100 Mbps 4 LAN port connectors 17 LEDs control panel 1 LAN 4 lighter fluid 47 lost clusters 59 M maintenance 47 mass storage installing 7 mass storage devices boot device priority 8 memory installation guidelines 10 problems 65 Mini DIN Connecto...

Page 97: ...I port connectors 18 serial port connectors 15 service no user serviceable parts power supply 68 Setup Utility PCI to PCI bridge board 78 80 Setup Utility BIOS corruption 45 Sleep States 2 Advanced Configuration and Power Interface 5 defined 5 hibernate 5 LAN activity 5 NOS dependent 2 possible corrupted data 6 power button configurations 5 power management 5 scheduled events 5 standby 5 suspend 5...

Page 98: ... 92 W Warning disconnect power cords cables 68 no user serviceable parts power supply 68 power on off switch 67 68 weight 12 weight and dimensions 12 Z Zero Insertion Force ZIF 85 ZIF Zero Insertion Force 85 ...

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