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HP LaserJet 4250, User Manual

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HP LaserJet 4250 User Manual Download Page 103

Diagnostic Report

Links to related pages:

Administrator Visible Logs

System Summary

Troubleshooting the PSA

Viewing and Printing the Diagnostic Report from the Web Interface

This page explains how to view and print the Diagnostic Report for the PSA from the web interface. To access this report, select 

Diagnostic Report (in the web interface under Diagnostics). This report can be printed using the print function of the browser.

The Diagnostic Report has the following sections:

Diagnostic
System
DNS/WINS Servers
Domain Controllers
Printer Status
Network Statistics

The Diagnostic Report is a background process that is automatically run every ten minutes, querying resources across the 

network (for example, DNS, WINS, domain controllers, and printers).

To refresh this page, click 

. This will initiate the process of querying the network, which can take a few minutes 

depending on the number of nodes contacted and their responsiveness. Each section of the Diagnostic Report has a different 

"freshness" attribute. See the section below for its attribute.

Diagnostic

Parameter

Description

Status last gathered

Date and time that the diagnostic tests were last run. These tests are run 

every ten minutes and also when the administrator clicks the 

refresh

 button 

on the 

Diagnostic Report

 page.

Report displayed

Date and time that the Diagnostic Report was last displayed.

Summary of Contents for LaserJet 4250

Page 1: ...TCP IP and DNS Settings Microsoft Network Settings LPD Printing SNMP Settings Print Shares and Drivers Managing Print Shares Installing Print Shares Managing Printer Drivers Security Microsoft NT Authentication Administrators LPD Front Panel Password SSL Certificate Maintenance Backup Restore Upgrade and Reboot Troubleshooting System Summary Page Diagnostics Page Event Log Event Log Messages Syste...

Page 2: ...HP Print Server Appliance Documentation for Firmware Version 2 5 x 1999 2004 Hewlett Packard Company ...

Page 3: ...ce 4250 is a state of the art device for managing and monitoring printing over a network It is a network device that has been designed to provide a quick and easy way to add print capacity without affecting the general purpose server It has several distinct advantages over conventional network printing configurations which can result in improved performance in both printing and file access These a...

Page 4: ...ose file application servers go down remote office users can still print many jobs directly using the PSA Operation and Management Once the PSA is configured virtually no management tasks are required However system administrators can monitor print activity manage the printers or alter the configuration of the PSA from anywhere on the network using the PSA s web based graphical user interface and ...

Page 5: ...display and keypad 10 100Base TX Ethernet network interface Microsoft networking SMB over IP Support for native Microsoft client printing tools Compatible with Microsoft s Point and Print technology automatic driver download from the PSA to clients Windows NT Domain integration Line Printer Daemon LPD support for UNIX clients Compatibility with HP Print Servers The PSA will work with any HP print ...

Page 6: ...questing unit HP uses this to provide support information relative to the specific unit No personally identifiable information such as user name email address or physical address is gathered as part of this process HP does monitor web logs in order to understand our customers and improve our products All web transactions are subject to HP s privacy policy which can be found at http www hp com coun...

Page 7: ...ents Supported Clients Supported Printers Supported Web Browsers What Ships in the Box Security Features Physical Specifications Electrical Specifications Environmental Specifications Safety Certifications Figure 1 The HP Print Server Appliance 4250 J7941 Model Number Product Model number HP Print Server PSA 4250 J7941A ...

Page 8: ...must be be a standard IEC 320 female power cord terminated by a male plug appropriate for the country region of use Country Region Option Code Power Cord U S Canada excluding Quebec ABA 8120 6805 Argentina AKY 8121 0766 Brazil AKY 8121 0670 Chile AKY 8121 0765 Europe including Austria Belgium Finland France Germany Italy Netherlands Norway Portugal Spain Sweden 401 8120 6802 Denmark ACE 8120 6806 ...

Page 9: ...method of communicating with PSAs for administration over a network Operations in SNMP are limited to retrieving and modifying management information values and reporting events SNMP v1 v2c and v3 are supported for the 2 4 x firmware An SNMP MIB defining the PSA s SNMP interface is available from www hp com or by contacting HP s support center Supported Printers Any printer or print server that su...

Page 10: ...nd delete your own print jobs Manage Documents print pause and delete other user s print jobs Full Control print pause and delete other user s print jobs delete printers and change security settings using native NT tools No Access Physical Specifications Attribute Specification Dimensions 441 millimeters mm 17 4 inches W x 323 mm 12 7 inches D x 63 mm 2 5 inches H Weight 4 6 kilograms 10 1 pounds ...

Page 11: ...mental Specifications Attribute Specification Relative humidity 80 percent at 40 degrees C 104 degrees F Temperature Operating 5 degrees Celsius C 41 degrees Fahrenheit F to 40 degrees Celsius 104 degrees F Non operating 40 degrees Celsius 38 degrees F to 70 degrees Celsius 158 degrees F Safety Certifications Products comply with IEC 950 1991 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 UL 1950 CSA 950 NO...

Page 12: ...etscape Navigator 6 0 or greater Microsoft R Internet Explorer 5 5 or greater Accessing the Web Interface Follow these steps to access the web interface 1 Open the web browser 2 In the Location field Netscape Navigator or Address field Microsoft Internet Explorer enter the IP address of the PSA as displayed on the front panel liquid crystal display LCD for example http 10 1 2 3 Or type the DNS nam...

Page 13: ...nt Services Overview Print Shares Driver Management Networking Date and Time TCP IP and DNS Microsoft Network LPD Settings SNMP Security Administrators SSL Certificate Maintenance Backup Restore Upgrade Restart Diagnostics System Summary Diagnostic Report Event Log Overview Page The following information is displayed on the Overview page Overview Page Field Name Description ...

Page 14: ...never Diagnostics are run WINS Servers Lists the number of configured WNS servers that are reachable across the network This value is updated every ten minutes or whenever Diagnostics are run Microsoft Domain If Domain Mode is enabled on the PSA on the Microsoft Network Settings page this displays the name of the domain it is a member of and its status DNS Domain The DNS Domain name as typed in th...

Page 15: ...02 and so on Year Type the four digit year for example 2003 Time Type the time in the format hh mm ss The seconds and leading zeroes may be omitted for example 5 35 and 12 00 00 AM PM Use the drop down box to select AM or PM The 24 hour time format is not supported Time Zone Select the appropriate time zone from the drop down box Click to keep the time and date at their previous values or click to...

Page 16: ...Links to related pages System Messages for Date and Time ...

Page 17: ...shooting the Appliance What Ships in the Box The following items ship with PSA If something is missing from the box please contact the HP Dealer or Reseller where the PSA was purchased Figure 1 Contents of the box Steps for Installation and Configuration To install the PSA complete these steps 1 Unpack the PSA and make sure the six items are included in the box ...

Page 18: ...b interface if desired 5 Access the web interface 6 Complete the TCP IP and DNS Settings page on the menu under Networking 7 Complete the Microsoft Network Settings page on the menu under Networking to identify the WINS server address and the Windows NT domain or workgroup For NT Domain security complete the other fields on this page 8 Install printers on clients 9 Back up the settings 10 Be sure ...

Page 19: ...ure Use one of the following procedures to install printers on each client computer this feature is only supported on an x86 PC running Microsoft Windows 9x ME NT 2K or XP Before you begin check the following The PSA is installed on the network and properly configured Each client workstation is connected to the network The printers are set up and turned on For Windows 9x ME NT and 2K 1 On the clie...

Page 20: ...nts to be able to print using the PSA With the Microsoft Point and Print technology when a printer is added to a client an associated driver is automatically installed on the client also This helps make printer installation easy However the driver associated with a given printer can only be managed at an administrator level so changes to that driver such as enabling duplex or changing the driver i...

Page 21: ...t 10 On the screen asking for a printer name enter your printer name and click Next 11 On the screen referring to printer sharing select Not Shared and click Next 12 Click Finish Configuring Printing for UNIX Clients The following topics are discussed in the section configuring print queues for BSD like systems configuring print queues using SAM HP UX systems printing a test file A print queue mus...

Page 22: ...me chgrp lp printername chmod 755 printername where printername is the name of the printer on the local computer Configuring Print Queues Using SAM HP UX Systems On HP UX systems the SAM utility can be used to configure remote print queues for printing Before the SAM program is executed select an IP address for the appliance and set up an entry in the etc hosts file on the system running HP UX Thi...

Page 23: ...me where printername is the name of the printer as added to the appliance and file_name is the file to be printed 2 To get print queue status type the following at the prompt lpstat printername or on a BSD like system lpq Pprintername where printername is the designated printer Example lpq Pappliance1 ...

Page 24: ...e the Link Speed and Duplex Mode for the PSA Set or Change the Front Panel Password The front panel on the HP Print Server Appliance 4250 has the following components LEDs There are four indicator lights LEDs on the front of the PSA Understanding how the lights function is important for proper operation of the PSA This page describes normal and problem LED status displays LED LED Name Description ...

Page 25: ...PSA is powered down the print jobs will not be completed Jobs waiting to be printed will resume printing when the PSA is fully booted If the PSA loses power unexpectedly and is not powered down spooled print jobs that had not yet begun printing or print jobs that were in the middle of printing will resume printing when power is restored and the PSA is powered up again If however the integrity of t...

Page 26: ...s of the alphabet like the keypad on a telephone Use the numeric keypad to enter numeric values such as IP address subnet mask and so forth when configuring the PSA The letters above the keys can be useful as a mnemonic aid when entering the device s password Making Entries Use and on the front panel to move the cursor in the front panel display Enter only numbers from the keypad When the entry is...

Page 27: ...back to the Getting Started procedures or refer directly to information about using the web interface to further configure the device Configuring the IP Address Using the Front Panel These procedures explain how to configure an Internet Protocol IP address on the PSA using the front panel The TCP IP and DNS page in the web interface can also be used to do the same Configuring the IP address allows...

Page 28: ... procedures explain how to configure the link speed 100 Mbps or 10 Mbps and the duplex mode full or half for the PSA using the front panel This can be done manually or the settings can be automatically detected which is the default The link speed is the speed at which the PSA communicates over the network The speed is expressed in megabits per second and is either 10 or 100 The duplex mode defines...

Page 29: ...figuring the link speed If Manual mode Press or to select the link speed 10 Mbps or 100 Mbps If Auto Detect mode The detected setting is displayed 10 Mbps or 100Mbps Press to begin configuring the duplex mode If Manual mode Press or to select the duplex mode Half or Full If Auto Detect mode The detected duplex mode is displayed Half or Full Press to continue Press Then press to apply changes or pr...

Page 30: ...t panel functions A password will prevent unauthorized configuration changes After the front panel password is set it must be entered before future configuration tasks can be performed at the front panel display To set or change the front panel password press once The following messages are displayed Press Press Type a new password and press Retype the new password and press The front panel displa...

Page 31: ...printers on the appliance 1 Turn the appliance so it rests on its top 2 The appliance ships with a set of four self adhesive rubber feet on a paper backing sheet Remove each foot from the paper backing Install each foot on the bottom of the appliance in the indentation provided Press each foot firmly into place 3 Turn the appliance over so it rests on its rubber feet 4 Locate the appliance for eas...

Page 32: ...le power supplies with a Simple Signaling cable APC part 940 0020B 2 RJ 45 Network Jack 3 Power Receptacle 1 Connect a twisted pair network cable not included with an RJ 45 connector to the RJ 45 jack on the back of the appliance see Figure 1 number 2 2 Connect the other end of the network cable to a network port 3 If using an APC uninterruptible power supply UPS connect a Simple Signaling cable f...

Page 33: ...essing the Power button on the front panel For initial installation the IP address for the appliance can now be configured Refer back to the Getting Started procedures or refer directly to information about configuring IP addresses ...

Page 34: ...elated System Messages Troubleshooting the PSA TCP IP and DNS Settings The TCP IP and DNS Settings page is accessible under Networking on the menu in the web interface On this page administrators can configure the IP address subnet mask gateway Primary Domain Name Server DNS address Secondary Domain Name Server DNS address DNS Domain Name ...

Page 35: ...HCP server and address leases are available If DHCP was chosen the IP address subnet mask and default gateway will be automatically configured Manually specify IP information Select this option to manually specify the IP address information for the PSA Each field must be entered manually IP address Enter an IP address without leading zeroes for example 10 1 2 3 Subnet Mask Enter a subnet mask for ...

Page 36: ...r specified use friendly names across other configuration areas of the PSA such as the queue configuration screen If the network does not have a DNS leave this field blank or empty DNS Domain Name The DNS domain name For example a server named mail hp com hp com is the DNS name and mail is the host name The domain name must match standard naming conventions The name must be alphanumeric It may als...

Page 37: ...nts for the Appliance Links to related pages Troubleshooting the Appliance Related System Messages Microsoft Network Settings Page The Microsoft Network Settings page is accessible from the menu under Networking in the web interface On this page administrators can change the name of the PSA identify the primary and secondary WINS server addresses identify the Windows domain or workgroup enable Mic...

Page 38: ...e a WINS server configured leave this field and the next field blank Without a WINS server configured Windows 95 98 and ME clients may be unable to print to a PSA located on a different subnet Domain integration may behave unpredictably if this field is blank Secondary WINS Server Address If the primary WINS server is unavailable this secondary server will be contacted Specify the secondary WINS s...

Page 39: ...ontroller names in the list Click to take a domain controller off the list This is only valid when in manual mode Domain Membership Status The current status of the PSA s membership in the domain for NT 2K or Windows Server 2003 Create an account for this device in the domain Check this to create a new computer account for the PSA in the domain then enter the domain administrator user name and pas...

Page 40: ...elds above for more information 4 Complete the Print Appliance Name field 5 Complete the Primary WINS Server Address field 6 Complete the Secondary WINS Server Address field 7 Complete the Windows Domain or Workgroup field 8 If the security feature for Windows authentication and authority is being used complete the other fields on this page 9 Click The network will be restarted with the new settin...

Page 41: ...ing the PSA to a Domain There are two ways to add the PSA to a domain Complete the fields on the Microsoft Network Settings page Type the PSA name and then at a minimum select the box for Create account for this device in the domain and complete Domain Administrator Name and Domain Administrator Password OR Create a machine account on the domain controller using Server Manager A machine account mu...

Page 42: ... granted access its name will be moved from the Account s to Add to List box to the Current Account s in List box By default every user on the PSA has print access to any newly created print share Administrator Accounts for the PSA There are two types of administrator accounts on the PSA Local Administrator Accounts user names and passwords are stored on the PSA and are not synchronized with any d...

Page 43: ...D print jobs are visible to Windows clients but Windows users cannot manage pause resume restart or cancel them unless that user has the appropriate administrative rights on the PSA Both UNIX and Windows clients can simultaneously print to the same printer regardless of whether a printer driver has been associated with the printer As a default LPD printing is enabled for all hosts Administrators c...

Page 44: ...the hosts typed in the Host Names list on this screen If this is selected the fully qualified domain name or IP address of each computer system using LPD must be typed Without the fully qualified name this will not work Host Name or IP Address Type the host name or IP address to be added to the Specified Hosts list This field is only active when Enable LPD printing from specified hosts is selected...

Page 45: ...Configuring LPD Printing To enable or disable LPD printing follow these steps 1 In the web interface click LPD Printing on the menu under Networking 2 Complete the fields as described above ...

Page 46: ...s Note For a copy of the HP PRINT SPOOLER APPLIANCE MIB check http www hp com SNMP Traps Users can register for traps using the following as outlined in RFC 2573 snmpTargetAddrTable snmpNotifyTable snmpTargetParamsTable Registering for traps through the tables can be difficult it is recommended that only administrators familiar with the tables register for traps in this manner A simple interface t...

Page 47: ...r characters a f or A F Privacy Key Can be numbers 0 9 or characters a f or A F Engine ID SNMP v3 engine s administratively unique identifier used solely for identification not for addressing SNMP Traps IP Address Type the IP address of where the trap is being sent SNMP Traps Community Name Type a community name for the trap packet Public is a common community name SNMP Traps Port Specify the port...

Page 48: ...t STATUS current DESCRIPTION A coldStart trap signifies that the SNMPv2 entity acting in an agent role is reinitializing itself and that its configuration may have been altered snmpTraps 1 trapTest OBJECTS snmpTrapTest STATUS current DESCRIPTION When a set is done on trapTest this notification will be sent out psaEventV2 100 logEventCriticalAlert OBJECTS logCriticalCategory logCriticalID logCritic...

Page 49: ...ce covered in this document or using SNMP intended for use by other applications and not covered in this document SNMPv3 security relies upon the creation of two separate keys one for encryption and the other for authentication The keys are hex strings To make hex strings easy to remember two different algorithms for turning passwords into keys were defined for use HMAC MD5 96 and HMAC SHA 96 Once...

Page 50: ... upon the SNMP application that will be used to communicate with the PSA If an SNMP application that is highly configurable such as Mg Soft Mib Browser is being used then a user can use a non localized key However if the user is using a less configurable tool such as the net SNMP tools the user may have to type a localized key that was generated from a password Note A valid key is 32 characters lo...

Page 51: ... Privacy Key a In New Passphrase type the password Use the engine ID you wish to communicate with on the SNMP Settings page in the web interface under Networking Do not include the beginning 0x which indicates the value is given in hexadecimal b Click Update New Key This value excluding 0x is the privacy key Copy this key omitting the 0X and paste it into the Privacy Key field on the SNMP Settings...

Page 52: ...urity Warning When Adding New Drivers Links to related pages Installing Printers on Clients Related System Messages Troubleshooting the PSA Print Shares Option After Print Shares is selected from the menu in the web interface under Print Services the Print Share List page is displayed On this page administrators can view and manage print jobs add print shares modify existing print shares delete a ...

Page 53: ...tatus Status of the print share Active Cannot be contacted The printer cannot be found It does not respond to a network query or ping Connected Disabled Door open Error Error Printer Unknown Low paper Low toner LPD not supported No paper No toner Offline Online Paper jam Paused Service required Unknown state Jobs Number of print jobs waiting to be printed on the corresponding print share Propertie...

Page 54: ...se model Factors that impact performance include the number of users printing through the PSA how frequently the users print whether NT Domain security is enabled the size of the jobs being printed the types of jobs being printed for example color print jobs the speed of your printer s and how many print shares are installed on the PSA Both UNIX and Windows clients can simultaneously print to the ...

Page 55: ... printers HP LaserJet 5 5M series printers HP LaserJet 5000 series printers HP LaserJet 5Si series printers HP LaserJet 5100 series printers HP LaserJet 6P 6MP series printers HP LaserJet 8000 series printers HP LaserJet 2100 series printers HP LaserJet 8100 series printers HP LaserJet 3300 series printers HP LaserJet 8150 series printers HP LaserJet 4000 series printers HP LaserJet 9000 series pr...

Page 56: ... will be launched Add Print Share Step 1 of 3 Type the IP address or hostname and the network connection for the print share being added Add Print Share Step 1 of 3 Page Field Names Description IP Address or Hostname DNS name or IP address of the network printer that will be servicing the print jobs in this queue for example hpprinter mycomputer com or 192 0 0 192 In order to use the DNS name a DN...

Page 57: ...e print share name is displayed in Network Neighborhood or in My Network Places as a print share configured on the PSA It can be up to 79 characters long including alphanumeric characters and the following special characters _ Print share names longer than 12 characters might cause problems with Windows 9x and ME or MS DOS clients Various LPD implementations might also have length restrictions Pri...

Page 58: ...er page with each print job Select this option to insert a banner page at the beginning of each print job The contents of the banner page are not configurable Add Print Share Step 3 of 3 Add Print Share Step 3 of 3 Page Field Names Description Client Printer Driver Displays all printer drivers currently installed on the PSA and highlights the driver currently associated with the specified printer ...

Page 59: ... problems with any of these features first update the firmware If the problem persists reinstall the driver and select the Use client side rendering with this driver checkbox when selecting the driver to use with the print share The problem should then be resolved Select the printer driver for the print share being added The Print Share List will be displayed If the driver is displayed in the Clie...

Page 60: ... each driver type on separate PSAs This only affects NT and 2K XP printer drivers and not 9X drivers 9X drivers can still be installed along with NT or 2000 XP drivers For more information please refer to the white papers on client migration from NT to 2K XP clients http www hp com go psa_whitepapers Viewing and Managing Print Jobs Use the Print Jobs page to view the jobs for a selected print shar...

Page 61: ...to delete all jobs as displayed for the print share 4 Click refresh to update the page or click to return to the Print Share List page Print Share Properties The Print Share Properties page is displayed when Properties is selected for a specific print share on the Print Share List page Use the Properties page to display and or modify the properties of a selected print share including the print sha...

Page 62: ...e the DNS name a DNS server address must be configured on the PSA in the Microsoft Network Settings page in the web interface under Print Services The name must be alphanumeric and can contain hyphens Printer Network Connector HP Jetdirect internal card or single port external box Select this if the printer has an internal HP Jetdirect print server card or is connected to an external single port H...

Page 63: ...hare on the Print Share List page The Drivers page displays all printer drivers that are installed on the PSA A different printer driver can be selected in the list of installed drivers for the specified print share See also Printer Driver Management The print share name is displayed at the top of the Drivers page This is the name of the print share as typed in the Print Share Name field on the Ad...

Page 64: ...e versa back to front prints the document in reverse order rotate 180 degrees rotates the document layout but not the paper If you are having problems with any of these features first update the firmware If the problem persists reinstall the driver and select Client side rendering on this page The problem should then be resolved Print Share Security Page The Print Share Security page is displayed ...

Page 65: ... for a user name and password so it can retrieve the group or user list The name and password is not saved on the PSA so subsequent requests for browse lists will ask for the name and password again Select Access Type Lists possible access rights that can be assigned to users and or groups Highlight the desired access level and it will be applied to any accounts added when clicking Valid access ty...

Page 66: ... can also be initialized or deleted on this page Note Client side rendering CSR drivers and Windows 2000 drivers can be initialized enabled and disabled separately However these drivers are installed and deleted at the same time Note Drivers for Microsoft Windows NT 4 0 usually work with both Windows 2000 and Windows XP Consequently many vendors will label a driver as Windows 2000 or XP when the d...

Page 67: ... have only one name the same as in the ini file regardless of the number or type of printers associated with it If a driver is displayed in blue and preceded with a tilde that driver has been disabled either by the user to prevent it from being used or by the system in the case that it failed to initialize during its installation When a driver is disabled it can be associated with a printer but wi...

Page 68: ... installed along with NT or 2000 XP drivers For more information please refer to the white papers on client migration from NT to 2K XP clients http www hp com go psa_whitepapers To initialize or reset drivers that are already installed on the PSA highlight the driver and click Initialize Client side rendering Client side rendering CSR is a process built into a new architecture of printer drivers f...

Page 69: ...et 4 printer driver can never be deleted 4 Then click the appropriate button on the right If adding a driver a security warning is displayed Click Yes to continue and then the Add Printer Driver wizard is displayed Adding New Drivers to the PSA or Using the Add Driver Wizard Links within this page Adding a New Printer Driver Links to related pages System Messages for Driver Management Printer driv...

Page 70: ...irtual machine is not installed in the browser refer to Sun Microsystem s web site or to Microsoft s web site for information about downloading one New Printer Driver Step 1 of 3 New Printer Driver Step 1 of 3 Field Name Description Driver setup information file Type the path for the printer driver or click the Browse button Note An XP 2K or NT driver must be added before a 9x driver can be added ...

Page 71: ...rinter Driver page Step 2 of 3 New Printer Driver Step 2 of 3 Field Name Description Drivers Highlight the driver to install and click Note An XP 2K or NT driver must be added before a 9x driver can be added ...

Page 72: ...all a driver Select additional printer drivers to install Additional printer drivers can be installed for the client OS or any previous version of the OS For example if the client OS is XP drivers for 2K NT or 9x can be installed If the client OS is NT only drivers for NT and 9x can be installed ...

Page 73: ... being added one for client side rendering then these messages will appear twice The final status indicates the status of the driver for the client OS If the driver you are installing is a Unidriver you will see the file copy screen appear twice and initialize screen appear only once this is normal operation If initialization fails the driver is displayed on the Driver Management page as disabled ...

Page 74: ...n landscape mode or loss of watermarks To eliminate this risk of lost printer functionality HP recommends two workarounds 1 Install and distribute only NT printer drivers on the PSA for all of the NT 2K and XP clients or 2 If print shares for both driver versions are required create a separate share for each driver type on separate PSAs This only affects NT and 2K XP printer drivers and not 9X dri...

Page 75: ......

Page 76: ...ator accounts There can be multiple administrator accounts for the PSA but all accounts have the same privileges There must always be at least one local administrator account on the PSA Note The administrator account names and passwords are not related to the front panel password of the PSA which is set and changed through the front panel Caution If all local administrator passwords are forgotten ...

Page 77: ...st be supplied for the PSA This user name and password are passed over the network in cleartext HP recommends accessing the PSA over SSL HTTPS to protect the confidentiality of information like passwords Local administrator accounts can be added deleted or their passwords can be changed through the Administrators page Note In order to use NT native tools without NT domain authentication enabled on...

Page 78: ... this administrator to the PSA In addition to the default local administrator account other administrator accounts can be to the PSA To add an administrator account follow these steps 1 Log on to the web interface 2 On the menu under Security click Administrators The Administrators page is displayed 3 Click under the list of local administrators The New Local Administrator page is displayed 4 Comp...

Page 79: ...s The Administrators page is displayed 3 Highlight the local administrator account for which the password is changing 4 Click The Local Administrator Password page is displayed 5 Type the new password in the New Password field 6 Repeat the password in the Confirm New Password field 7 Click The Administrators page will be displayed Once the administrator account name and password have been changed ...

Page 80: ...ide their domain identity see Single Sign On below If the name provided matches an entry in the Domain Administrators list or if they are a member of a domain group in the list they will be allowed access to the PSA management interface Note When there is a Local Administrator account name that is the same as an account name in the Domain Administrators list the PSA will first attempt to authentic...

Page 81: ... Admin Accounts Domain Accounts Page Field Name Description Type Account Name Type the account name for the domain in the format Domain Accountname Select Account s from The drop down list contains names of the primary domain and all trusted domains Domain Members Shows all of the members in the domain specified in the above field To show users also click To highlight multiple groups users use the...

Page 82: ... Windows workstation If the credentials are successfully authenticated with a domain controller and the administrators are also authorized to access the PSA s web interface then the requested page will be served to the browser Administrators are authorized if their domain account is listed in the PSA Domain Administrators list If the credentials are not authenticated with a domain controller or th...

Page 83: ... having a local administrator account However this user name and password are passed in cleartext The screen shown is for Microsoft Windows NT 4 x this screen might vary depending on your operating system Configuring Internet Explorer By default URLs including IP addresses with periods in the name for example http www hp com and http 10 0 0 1 or URLs that go through a proxy server are not included...

Page 84: ...ecret key that is used for encryption and decryption Encrypting the data before it is sent out over the network and decrypting the data when it has been retrieved from the network provides data privacy SSL TLS is always enabled on the PSA By default a certificate is automatically created and installed on the PSA To create a newer certificate on the PSA the administrator must provide data to create...

Page 85: ...ypt all web communication Select this to redirect all communication through a secure port HTTPS To view the certificate click on the SSL Certificate page To change the encryption strength or to encrypt web communication follow these steps 1 At a workstation access the web browser and type the IP address for the PSA 2 Log on to the PSA as an administrator The default user name is admin and the defa...

Page 86: ... clicked on the SSL Certificate page View Certificate Page Field Names Description Common Name Fully qualified domain name or IP Address of the PSA Used to identify the device HPX595 rose hp com Organization Full legal name of your company Organizational Unit Specific department or division within your organization Validity Period Length of time in days for validity of the certificate Cipher Value...

Page 87: ...ficate The New Certificate page is displayed after is clicked on the SSL Certificate page There are two options for a new certificate Create a self signed Certificate Request a signed certificate from a Certificate Authority ...

Page 88: ... Page Field Names Description Common Name Fully qualified domain name or IP Address of the PSA Used to identify the device HPX595 rose hp com Organization Full legal name of your company Organizational Unit Specific department or division within your organization Validity Start Date The start date for the validity of the certificate Validity Period Days Validity period for the certificate in days ...

Page 89: ...elds above for more information 4 Click 5 Select the radio button for a self signed certificate and click 6 Complete the validity start date for the certificate 7 Complete the validity period for the certificate 8 Click Requesting a Signed Certificate from a Certificate Authority To request a signed certificate from a Certificate Authority select the radio button for this option on the New Certifi...

Page 90: ...e up to 68 characters Country Region Two character ISO country code To request a signed certificate from a Certificate Authority follow these steps 1 At a workstation access the web browser and type the IP address for the PSA 2 Log on to the PSA as an administrator The default user name is admin and the default password is admin 3 Under Security on the menu select SSL Certificate See the descripti...

Page 91: ...er the signed certificate has been received from the Certificate Authority follow these steps to install it 1 At a workstation access the web browser and type the IP address for the PSA 2 Log on to the PSA as an administrator The default user name is admin and the default password is admin 3 Under Security on the menu select SSL Certificate See the description of the fields above for more informat...

Page 92: ...5 Cut and paste the text from the signed certificate into the text box displayed 6 Click The web interface will restart and the new certificate will be valid ...

Page 93: ... restore those parameters if the PSA must be replaced or if its configuration values are accidentally changed or lost Use the Backup page to save the following configuration parameters administrator account user names and passwords network settings printer information printer drivers Use the following procedure to save the configuration parameters 1 On the menu under Maintenance select Backup 2 Cl...

Page 94: ... installed drivers plus any added to the PSA for Microsoft s Point and Print feature 3 Type the full path and file name of the saved configuration in the Configuration File field Or click Browse to locate and select the file 4 Click to begin the restore process or Click to return to the Restore page without restoring the configurations 5 The Restore Configuration Successful window appears Click Sy...

Page 95: ...to the PSA will probably be lost and must be reprinted Any print jobs currently spooled on the PSA will be retained Any print jobs currently being de spooled from the PSA to the printers may be restarted automatically once the PSA is ready to function Follow these steps to restart the PSA 1 On the menu under Maintenance click Restart 2 Click to begin the reboot process Upgrading the Firmware on th...

Page 96: ...ard drive or CD http www hp com cposupport The exact file location will be needed for step 3 2 Access the PSA s web interface and click Upgrade on the menu under Maintenance 3 On the Upgrade page type the complete path to the firmware image on the local hard drive for example C TEMP UPGRADE HP or click Browse to find the firmware image downloaded in step 2 4 Click to upload the upgrade file to the...

Page 97: ...rowser The System Summary page has the following sections General Information on the System Summary Page TCP IP Network Configuration Information Microsoft Network Configuration Information SNMP Configuration Information SNMP Traps Information Administrators Information SSL Configuration Information LPD Configuration Information Print Shares Information Installed Printer Drivers Information To ref...

Page 98: ...e factory Serial Number Serial number of this unit Hard Drive Information Hard drive s identifier code Operating System Restored Date and time of last restore of the operating system Data Area Restored Date and time of last restore of the data area Spool Area Restored Date and time of last restore of the spool area TCP IP Network Configuration Information Parameter Description IP Configuration Mod...

Page 99: ...on Print Server Appliance Name Name of the PSA Windows Domain or Workgroup Microsoft R domain or workgroup to which this PSA belongs Primary WINS Server Address IP address of the primary WINS server Secondary WINS Server Address IP address of the secondary WINS server Domain Authentication Status of domain authentication checked is enabled or on Domain Controller Auto Discovery Status of auto disc...

Page 100: ...v3 Privacy Key Privacy Key for SNMPv3 account SNMP Traps Information Parameter Description IP Address IP address of the trap recipient Community Name Community Name that will be used in the traps packet not the PSA s SNMP community name Port Number of the port where the trap will be sent typically 162 Administrators Parameter Description Local Administrators Names of the local administrators Domai...

Page 101: ... your organization Validity Period Length of time in days for validity of the certificate Cipher Value Cipher value of the certificate Low Medium or High Locality City City in which your organization is physically located State Province State or province up to 68 characters Country Two character ISO country code LPD Configuration Information Parameter Description LPD Printing Mode Status of LPD pr...

Page 102: ...ooklet style format the print job into a printed booklet watermark print a watermark on each page of the document ZoomSmart scales a letter sized A4 document or poster to tabloid A3 or vice versa back to front prints the document in reverse order rotate 180 degrees rotates the document layout but not the paper The second line lists the security rights for the printer who can print and at what leve...

Page 103: ...tic Report is a background process that is automatically run every ten minutes querying resources across the network for example DNS WINS domain controllers and printers To refresh this page click This will initiate the process of querying the network which can take a few minutes depending on the number of nodes contacted and their responsiveness Each section of the Diagnostic Report has a differe...

Page 104: ...not printing and print jobs are accumulating on the PSA for that printer or printers Check the Printer Status on the Diagnostic Report page to see if this is true High spool utilization can also indicate that the PSA is overloaded If the PSA is frequently overloaded some of the printers should be migrated to another PSA DNS WINS Servers The values in this section are updated each time status is ga...

Page 105: ...ntroller Unknown Either the Domain Controller cannot be contacted or it is an Active Directory Domain Controller which means it is a peer and there are no primary or backup domain controllers Connection Status Valid statuses are Connected Not configured The PSA is in workgroup mode Cannot be contacted The domain controller cannot be found It does not respond to a network query or ping No DNS entry...

Page 106: ...oner Offline Online Printer jammed Service required Unknown state The printer might not support SNMP or the network is busy and a response to the SNMP query was not received in the time out period Note Printer information is only returned from printers that support the standard printer MIB RFC1759 Printers that do not support the standard printer MIB or who have a real community name other than Pu...

Page 107: ... the last reboot because the receive buffer is full Framing Errors Received Number of improperly formatted frames received since the last reboot Transmit Packet Errors Total number of errors that occurred since the last reboot while attempting to transmit Transmit Packets Dropped Number of attempted transmit packets dropped since the last reboot because of excessive collisions Transmit Packet Over...

Page 108: ...e under General It contains information about the appliance to facilitate troubleshooting and maintenance at your site In addition this log helps HP customer support in resolving problems Events are listed on the log Event log filters are used to sort the events displayed Event Log Page To access the Event Log click Event Log on the Main Menu under General in the web interface on the appliance The...

Page 109: ... consistent behavior Saves the event log which is a tab delimited file psalog tab to the directory specified Once saved the file can be dragged and dropped onto a Microsoft Excel spreadsheet placing each event into its own row The events can then be sorted The file can also be opened in a text editor but the results are not as clean Note If Filters are ON is displayed at the top of the log there m...

Page 110: ...or more of the following levels of messages determnined by the filter s selected on the Event Log Filters page can be displayed CRIT Critical error an error that affects the basic funtions of multiple users and or administrators For example users cannot print or administrators cannot perform administrative functions Typically caused by a complete failure of a network component ERR Error an error t...

Page 111: ...ts the basic funtions of multiple users and or administrators For example users cannot print or administrators cannot perform administrative functions Typically caused by a complete failure of a network component ERR Error an error that affects the functions of only one or more users or administrators but not all The majority of users or administrators can still perform their functions INFO Inform...

Page 112: ... NET Networking displays all Networking related messages ADM Administrative displays all Administrative related messages ...

Page 113: ... or through the web interface using Restart in the web interface under Maintenance Note If the administrator s name cannot be determined and is displayed as None then it must have been changed using the front panel Completed non standard startup followed abrupt shutdown 104 Level Informational Category Administrative Description The PSA completed startup after an abrupt shutdown perhaps from a pow...

Page 114: ...f the PSA However during this period the UPS reached a power level that was too low and in response to this the PSA shut itself down The battery might be weak or old Or the power might have cycled multiple times but the battery did not have a chance to recharge Action Try recharging the UPS battery or replacing the battery with a new one Shutdown initiated UPS battery run time expired 107 Level In...

Page 115: ...ion on the PSA is at 80 90 of capacity This may be due to one of the following conditions one or more printers are not online connectivity to one or more printers has been disrupted unusually high printing volume by users Action It is necessary for the administrator to take one or more of the following actions check online status of printers check the connectivity of printers evaluate print networ...

Page 116: ...r of users per PSA DHCP provided hostname discarded value is too long or invalid Using manually provided value 111 Level Informational Category Networking Description The hostname provided by DHCP was longer than the maximum number of characters allowed or it included invalid characters This does not include the domain portion of the hostname As a result the hostname provided on the TCP IP and DNS...

Page 117: ...P address or host name specified is not a domain controller power is disconnected or interrupted Action Check the Domain Membership Status field on the Microsoft Network Settings page in the web interface under Networking to verify that the PSA can communicate with the domain controller If the domain controller the PSA was communicating with is no longer available the PSA will attempt to find anot...

Page 118: ...DNS server WINS server or Domain Controller is not on the same subnet as the PSA ensure that the TCP IP configurations as entered on the TCP IP and DNS page in the web interface under Networking are configured correctly and that the network infrastructure such as the default gateway is configured and is operational If the problem persists try specifying the list of Domain Controllers using IP addr...

Page 119: ...he Microsoft Network Settings page in the web interface under Networking the security settings may have changed Verify that the user has authority to print This can be done from the web interface by selecting Print Shares Security By default the group Everyone has permission to print If Everyone does not have permission to print add either the specific user or a group to which the user belongs The...

Page 120: ...interface under Networking are configured correctly and that the network infrastructure such as the default gateway is configured and is operational Failed WINS name resolution 210 Level Error Category Networking Description The PSA could communicate with the WINS server but could not resolve the name A properly configured WINS server is essential for the proper operation of the PSA If the PSA can...

Page 121: ... and change security settings No Access Special Access for some Windows 2000 permissions that do not map directly to the above four permission levels Action One or more of the following actions may apply Grant the user Manage Documents or Full control through the Print Shares page in the web interface under Print Services Monitor the log file for additional unauthorized access attempts For more in...

Page 122: ... subnet as the PSA ensure that the TCP IP configurations as entered on the TCP IP and DNS page in the web interface under Networking are configured correctly and that the network infrastructure such as the default gateway is configured and is operational Cannot communicate with any WINS servers 215 Level Critical Error Category Networking Description The WINS servers specified on the Microsoft Net...

Page 123: ... in the web interface under Networking experienced one of the following conditions network problems cable malfunction hub or router problems not on the network the IP address or host name specified is not a domain controller power is disconnected or interrupted Action Retype the DNS servers address in the xxx xxx xxx xxx format on Microsoft Network Settings page and try again Properly configured D...

Page 124: ...s attempts Authorization failed local account 218 Level Error Category Security Description The user attempted to access PSA but the request was but the request was denied because the user identity was not confirmed or user was not authorized to use the PSA Local account access to the PSA is supported when NT Domain authentication is disabled on the Microsoft Network Settings page in the web inter...

Page 125: ...to resource limits 221 Level Error Category Administrative Description The PSA limits the number of simultaneous client printer connections For printing this limit is rarely an issue clients usually connect then send their print job s and then disconnect Across a large population it is possible although unlikely that a sufficiently large number of clients might choose to print at the same time Ano...

Page 126: ...y are connected and secure Failed DNS name resolution 301 Level Error Category Networking Description The IP address and host name of the printer were incorrect see the TCP IP and DNS page in the web interface under Networking The DNS server configuration was incorrect Action One or more of the following may apply Use the IP address rather than the host name Check the IP address and host name of t...

Page 127: ...tion from the DNS Domain Name printers my com or from the IP address Permission denied host not allowed print access to printer 302 Level Error Category Security Description The client computer sending the print job was not allowed to make LPD connections to the printer Action One or more of the following actions may apply On the LPD Printing page in the web interface under Networking add that hos...

Page 128: ...the LPD port port 515 HP networked printers only allow 8 simultaneous LPD connections and refuse connection number 9 HP printers with many separate sources for LPD print jobs may generate this error Action Verify that the IP address for the printer is for a printer not some other device in the web interface under Print Services Print Shares Properties Some older HP Jetdirect print server firmware ...

Page 129: ...e administrator s name cannot be determined and is displayed as None then it must have been changed using the front panel Added printer 401 Level Informational Category Administrative Description The printer has been added to the PSA successfully using the Add Printer feature either in Web Jetadmin on the PSA Print Share Management page or in the web interface Print Services Print Share List Delet...

Page 130: ...Print Shares Properties Upgraded firmware 404 Level Informational Category Administrative Description The firmware for the PSA has been upgraded successfully using the Upgrade feature in the web interface under Maintenance Deleted printer driver 405 Level Informational Category Administrative Description The printer driver was deleted successfully on the Driver Management page in the web interface...

Page 131: ...up feature in the web interface under Maintenance Failed to restore settings from backup file 408 Level Informational Category Administrative Description The configuration settings for the PSA could not be restored from the specified backup file using the Restore feature in the web interface under Maintenance Added administrator account 409 Level Informational Category Administrative Description T...

Page 132: ...ational Category Administrative Description The WINS server address has been successfully changed on the Microsoft Network Settings page in the web interface under Networking Changed Windows domain or workgroup name 412 Level Informational Category Administrative Description The Windows NT domain or workgroup name has been changed successfully on the Microsoft Network Settings page in the web inte...

Page 133: ...icrosoft Network Settings page in the web interface under Networking Added account in NT domain 415 Level Informational Category Administrative Description A new computer account for the PSA was created on the NT domain using the Microsoft Network Settings page in the web interface under Networking Enabled LPD printing for all hosts 416 Level Informational Category Administrative Description LPD p...

Page 134: ...rative Description LPD printing has been disabled on the LPD Settings page in the web interface under Networking Set NT user capabilities 419 Level Informational Category Administrative Description A user s access level for a particular printer has been changed through Administrators in the web interface under Security Failed to create NT domain machine account 420 Level Informational Category Adm...

Page 135: ...ave a WINS server configured and that the WINS server has an entry for the Primary Domain Controller Use the MS Server Manager to create the account and avoid using the Microsoft Network Settings page Failed to join NT domain 421 Level Informational Category Administrative Description NT Domain Authentication will not work Action Verify that the WINS server configuration on the PSA is correct as e...

Page 136: ...ain accounts 424 Level Informational Category Administrative Description An administrator account was successfully deleted from the specified domain on the Admin Accounts Domain Accounts page in the web interface under Security Administrators Changed DNS server address 425 Level Informational Category Administrative Description The DNS server address has been successfully changed on the TCP IP and...

Page 137: ...determined and is displayed as None then it must have been changed using the front panel Generated a certificate request to send to a certificate signing authority 428 Level Informational Category Administrative Description A certificate signing request has been generated the user now needs to send this request to the Certification Authority to sign and install the certificate Installed certificat...

Page 138: ...his means modifications cannot be made to the signed certificate after it has been received from the certificate authority The signed certificate must also belong to the same PSA on which the certificate request was generated Enabled SNMP v1 v2 431 Level Informational Category Administrative Description SNMP v1 v2 has been enabled In RO mode the agent will only respond to snmp get requests In RW m...

Page 139: ...tion All SNMPv3 accounts have been removed from the PSA Added destination to SNMP trap notification list 435 Level Informational Category Administrative Description A host has been added to the list of recipients of SNMPv2 traps Removed destination from SNMP trap notification list 436 Level Informational Category Administrative Description A host has been deleted from the list of recipients of SNM...

Page 140: ...trative Description Redirecting the http request to the secure port has been disabled Any http request for port 80 will be processed by the web server as a non secure request and any https request will get processed as a secure connection Added WINS server 439 Level Informational Category Administrative Description The WINS server was added successfully on the Microsoft Network Settings page in th...

Page 141: ...sfully on the TCP IP and DNS page in the web interface under Networking Deleted DNS server 442 Level Informational Category Administrative Description The DNS server was deleted successfully on the TCP IP and DNS page in the web interface under Networking Failed to upgrade firmware 443 Level Informational Category Administrative Description The firmware for the PSA has not been upgraded Failed to ...

Page 142: ...dministrative Description The configuration settings from the backup file have not been restored Created NT domain account 446 Level Informational Category Administrative Description The NT domain account was successfully created Joined NT domain 447 Level Informational Category Administrative Description The administrator account successfully joined the NT domain Installed printer driver 500 Leve...

Page 143: ... In order to install drivers onto the PSA a user must be logged onto the PC with a user account that has permission to install software on that PC and have a corresponding administrator account on the PSA If NT domain authentication is enabled in the web interface under Networking Microsoft Network Settings page administrator accounts on the PSA can be set up on the Domain Account page in the web ...

Page 144: ...ct a different inf file that matches the operating system selected Select an inf file with a path less than 128 characters in length Configure the PSA and PC with appropriate access credentials as described in Description above Printer driver initialization failed Driver has been disabled for automatic driver download point and print 503 Level Error Category Administrative Description The driver c...

Page 145: ...T can successfully work with newer operating systems for example XP Consequently new drivers are not always developed for newer operating systems if an older driver works with the operating system This message indicates that a newer driver was actually installed and not an older driver ...

Page 146: ... Settings Page Microsoft Network Settings Page LPD Printing Page SNMP Settings Page Under Security Administrators Page SSL Certificate Page Under Maintenance Backup Restore Upgrade and Restart Pages Under Diagnostics Event Log Page Links to related pages Diagnostics Event Log Messages Frequently Asked Questions System Summary Troubleshooting Add Printer Wizard and Add Driver Wizard ...

Page 147: ...p information file Verify that the specified inf file is a printer setup information file and retry If the problem persists try a different copy of the desired driver or consider using a different driver driver successfully initialized Informational driver successfully installed Informational driver keeping existing driver User chose to not replace a driver that was already installed on the PSA Ad...

Page 148: ...are There may be another instance of the HP Add Driver Wizard running on this PC or you may be logged to this PC with insufficient privileges Make sure there are no other instances of the Add Driver Wizard running and verify that you are logged in to this PC with the appropriate access privileges then try running the Add Driver Wizard again Self explanatory Driver could not be initialized This dri...

Page 149: ...lease specify another driver setup information file inf for OS For more details on driver name mismatches refer to the Online Manual The name of the printer driver specified in the indicated file does not match the name of the printer driver in the other driver inf files being installed If you are trying to install both an NT and a 2K driver consider adding two printers to the PSA one with the NT ...

Page 150: ...information for Windows 9x Windows 95 98 or Me The specified driver will NOT be installed To add a driver for selected_OS rerun this Add Driver wizard and specify the correct driver setup information file inf For more information on drivers consult the online manual The inf file specified for the selected operating system is actually a driver for Windows 9x You will need to re run the Add Driver w...

Page 151: ... No driver setup information file selected Please enter a driver setup information file inf The inf file name is blank Complete the file name Keep the existing driver Skip the installation and keep the driver version that is already installed in the PSA Loading Loading the Add Driver Wizard New Driver Replace Driver This driver has already been installed A version of this driver is already install...

Page 152: ...e inf file and indicate which operating system the driver supports In order to install a driver the user must select a inf file for the printer and OS in question Successfully initialized driver Informational The driver you have selected needs to be initialized using Java Your browser doesn t have Java or has disabled Java To enable Java change your browser s settings If you are using Internet Exp...

Page 153: ... permissions Then empty your browser s cache close down all instances of your browser and then restart your browser Unauthorized to Perform this Action You are logged into the PC as user_name That user does not have administrative rights on this PSA To perform this action you must be logged into Windows with a user name that has administrative rights on this PC administrative rights a correspondin...

Page 154: ...ame Max length is len s disallowed characters are disallowed s Retype the queue name Invalid Printer Address The printer address must be an IP address or a hostname IP address must be in the format xxx xxx xxx xxx Hostnames must be alphanumeric with no spaces Dashes and periods are acceptable Printer addresses use the same format as IP addresses or hostnames Retype the printer address using the ap...

Page 155: ...to print to a printer that does not exist You must specify a printer name for this printer The PSA allows up to 79 characters for the share name However for any name over 12 characters Windows 95 98 ME and older systems might not be able to access the share You must specify the address of this printer The printer address can only contain alphanumeric characters spaces dash underscore _ plus sign a...

Page 156: ...river is selected for deletion Active drivers must be deleted one at a time so that the corresponding NT version of the driver can be properly initialized Deleting this XP 2K driver will require initialization of the NT driver which requires you to have administrative priveleges both on this PC and on the PSA An XP 2K driver that is in use has been selected for deletion You should cancel the delet...

Page 157: ...If the gateway address is unknown use the PSA s IP address Gateway addresses are written as four numbers separated by periods where the first number is between 1 and 255 and the other three numbers are between 0 and 255 Retype the gateway address in the format xxx xxx xxx xxx If the address is unknown use the PSA s IP address Invalid IP Address The IP address must be in the format xxx xxx xxx xxx ...

Page 158: ...ters long and cannot include following characters number sign at sign Invalid PSA Name The PSA name must be alphanumeric Dashes and underscores _ are acceptable It can be up to 15 characters long Retype the PSA name Invalid WINS Server Address wins address The WINS server address must be in the format xxx xxx xxx xxx WINS server addresses are written as four numbers separated by periods where the ...

Page 159: ...lready in the table Illegal Community Name Valid characters are characters Retype the community name using only the valid characters Invalid Community Name length Maximum length is length The community name must be between 2 and 32 characters Internal Error SNMPV3AccountAlreadyInstalled The SNMPv3 account has already been created To delete it uncheck Enable SNMPv3 and then click Invalid character ...

Page 160: ...onal Incorrect Domain Name or Password Retype the domain name and password Invalid Administrator Name The Administrator Name must be alphanumeric and can contain the following special characters Retype the administrator name Invalid domain account name name Retype the administrator name Invalid domain name name Retype the administrator name Invalid domain account name Valid characters are Retype t...

Page 161: ...he Administrator Name The Administrator Name is too long The maximum length is length Retype the Administrator Name The Password contains invalid characters The allowable characters are characters Retype the password The Password is too long The maximum length is length Retype the password Unable to join domain domain The PSA was unable to join the domain Check the domain name Unknown role Informa...

Page 162: ...re process Invalid file type Verify the file is a valid PSA file and then retry the restore process Invalid upgrade restore file Verify the file is a valid PSA file and then retry the upgrade or restore process I O error generating the backup file Reboot the PSA and then retry the backup process I O error processing the backup file Verify the the file is a valid PSA file Then reboot the PSA and re...

Page 163: ...e upgrade configuration file or click Browse to find the saved upgrade configuration file When attempting to restore settings or upgrade the firmware no configuration or upgrade file was specified Type the complete path to the file for example C TEMP file HP or click Browse to find the saved file or firmware image Processing the restore backup file Informational message Rebooting the device Inform...

Page 164: ...ion message The upgrade etc is in progress A backup restore or upgrade is already in progress Please wait until it is complete before attempting another process This appliance cannot be configured upgraded with this upgrade restore file version Please check for a newer version upgrade file Verify the file is a valid PSA file and then retry the upgrade process Validating the checksum Informational ...

Page 165: ...s Condition Possible Cause Solution 1 The PSA does not power up Bad power cable or AC outlet Replace cable and or verify that the outlet is working properly If the outlet and cable are good contact HP support to replace the unit 2 I select DHCP and initialization continues However DHCP No Reply Press to continue appears on the LCD display The RJ 45 network cables are not connected Securely connect...

Page 166: ...boot up For alternative causes solutions see Client Setup Problems below 6 We had a power outage What do I need to do to recover At the time the outage occurred Jobs that were spooled but not yet printing may need to be sent again from the client PC after the PSA has been normally powered up again These jobs should require no action as they will print after the PSA is powered up again Jobs in the ...

Page 167: ...the network via Network Neighborhood To find the PSA more quickly 1 Select Start Find then Computer 2 Type the IP address of the PSA then click Find Now 2 I can t print a test page from the PSA to a printer Incorrect printer IP address or DNS name Verify or correct the IP address Duplicate PSA IP address Verify or correct the IP address Printer is offline or not present on the network Verify netwo...

Page 168: ...the administrator uses the PSA s web interface to change the driver so that it can be initialized Separator Page button not supported Print Processor button not supported Print Test Page button supported Ports tab all buttons are disabled for remote printers Enable bi directional support check box not supported Enable printer pooling check box not supported Scheduling tab Availability should be le...

Page 169: ...ly works with Microsoft s Internet Explorer 8 I want to use a hyphen in the beginning of some of my PSA names so that they will print first in a list of PSAs The PSA name entered on the Microsoft Networking Settings page can contain up to 15 alphanumeric characters It may also contain dashes and underscores _ The hostname cannot begin with a hyphen but it can have a hyphen within the name The hyph...

Page 170: ...up to bypass the proxy server for the PSA s host name if it includes periods and IP address An administrator can view or change their local intranet settings in the Internet Options page under the Security tab by selecting Local Intranet and clicking on the Sites button Note The single sign on feature of the PSA only works with Microsoft s Internet Explorer Printing Problems Num Condition Possible...

Page 171: ... security verify that the user you are logged in as is a member of the Domain Administrators group If you are not using NT Domain security verify that there is an administrator account on the PSA with the same name and password as the user that you are logged in as 4 A printer had to be taken off the network for repair and it was replaced by one having a different IP address Print jobs reach the q...

Page 172: ... an LPR port on the workstation that prints directly to the printer s IP address A comparison helps to identify general network printer or application problems versus specific print server PSA problems Upgrade the PSA firmware Click here to download the most current firmware version for the PSA The latest firmware revision 2 4 x or newer should fix the following conditions Slow printing performanc...

Page 173: ... a test try the following Check the PSA s Microsoft Network Settings page by opening the PSA s web interface If the PSA is configured to Enable NT Domain Authentication so that it is joining the domain re configure it so that it does not join a domain then see if printing is faster If it is consistently faster when not joined to the domain than when it is be sure that the print server has the most...

Page 174: ...Rotate 180 back to front Booklet or other advanced printing features Newer Windows 2K and XP drivers now use a new print driver architecture This new architecture is not compatible the PSA firmware 2 3 252 or older Upgrade the PSA firmware to 2 5 x and reload the 2K XP printer driver Select the option Use client side rendering Printer Driver Problems Num Condition Possible Cause Solution 1 I can t...

Page 175: ...lways appear as either NT 4 0 or Windows 2000 drivers 6 I am having problems with Windows 2K and XP drivers Problems with Windows 2K and XP drivers can include N up printing multiple pages in a reduced format on one page booklet style format the print job into a printed booklet watermark print a watermark on each page of the document ZoomSmart scales a letter sized A4 document or poster to tabloid...

Page 176: ...LIT when there is a connection between the PSA and other network devices BLINKS when there is network activity between the PSA and other network devices Disk Activity LED ON when there is disk activity on the PSA Alert LED OFF during normal operations ON during bootup and shutdown LED Problem Conditions Condition Possible Cause Solution Power LED is not lit Power failure Restore AC power Bad power...

Page 177: ...od are supported by the PSA 4 Can I use a hyphen in the PSA name 5 Can the PSA integrate into a Windows 2000 environment 6 Can the PSA be configured via TELNET 7 Is the PSA compatible with non HP print servers 8 The PSA does not show up in Network Neighborhood Printing 1 Is there a maximum size print job I can send to the PSA 2 How does the PSA work with my existing print spooling strategy 3 What ...

Page 178: ...ils to print from the PSA Print jobs hang in the queue Printer Driver 1 I can t install a Windows 9x driver for a printer for which I already have a Windows NT 2K or XP driver installed 2 I am using Internet Explorer 6 and am trying to install and initialize a driver I keep getting a message about Java having to be turned on How do I do this 3 I am going to upgrade to firmware version 2 3 xx Will ...

Page 179: ...recognizes some other settings such as security settings However the PSA does not recognize many of the settings if they are changed using these driver management tools General tab Comments text field supported Location text field supported Driver dropdown the driver can be changed if and only if the driver is an initialized driver otherwise the administrator will be prompted to change the driver ...

Page 180: ...protocol used by Windows system 6 Can the PSA be configured via TELNET No You can assign IP addresses via DHCP the front panel and a web browser After an IP address is assigned you must use a web browser to finish configuring the PSA 7 Is the PSA compatible with non HP print servers Yes Any print server that supports LPD should work with the PSA You may have to know the proper LPD remote queue nam...

Page 181: ...printer client It involves two steps The first step is installing a shared driver on a network print server or print server PSA The second step is pointing to the print server or PSA from a network client for driver installation on the client This process is also sometimes described as a network installation of a printer driver 4 Can the PSA accept print jobs from UNIX clients Print jobs are accep...

Page 182: ...ery slow Turning the print appliance off then on seems to help Slow Web Pages When attempting to access or make changes to the Web page for the print appliance the Web pages are very slow Locks up Print appliance locks up or is unable to print Turning the print appliance off then on seems to help Verify the configuration of the DNS server with the network administrator An incorrectly configured en...

Page 183: ...command at the command prompt of a Windows NT or Windows 2000 computer nbtstat a PSA_hostname where PSA_hostname is the host name of your PSA The response should include three to five entries If the response is a host not found message there may be a problem with the WINS server Contact your network administrator for this problem 11 Jobs are getting stuck on the PSA for one of my printers The PSA ...

Page 184: ...op down list select any other driver and click Then select the original driver and click again In Web Jetadmin under Driver Management access the Printer Drivers page and click the Initialize button Select the appropriate driver and click the Initialize button again 4 I am trying to add a printer driver to the PSA but I keep getting an unauthorized to perform this action error message In order to ...

Page 185: ...er driver architecture has been developed where advanced printing features like the following are handled by a print processor in the print server N up printing multiple pages in a reduced format on one page booklet style format the print job into a printed booklet watermark print a watermark on each page of the document ZoomSmart scales a letter sized A4 document or poster to tabloid A3 or vice v...

Page 186: ...ld initially cause corruption of the data on the PSA hard disk However the PSA is designed to make internal data loss unlikely since the corrupted data will be automatically corrected during its next uninterrupted bootup It is always a good idea to have a backup of the settings and files in case they need to be restored After a power outage or any other improper shutdown the PSA may experience so ...

Page 187: ...scuss ideas and suggestions for using the HP PSAs Customer Support Lists all of the support options offered by HP and contact information such as phone numbers and e mail addresses Warranty and Regulatory Information Includes the product regulatory information and GNU public licenses Trademarks and Copyrights Includes all trademarks and copyrights for the HP PSAs ...

Page 188: ...efects in material and workmanship when properly installed and used If HP receives notice of such defects during the NINETY 90 day period HP will replace software that does not execute its programming instructions due to such defects 3 You are responsible for restoring any configuration or data In no event will HP or its affiliates subcontractors or suppliers be liable for any of the following dam...

Page 189: ... may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Local Warranty Statements HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has markete...

Page 190: ...ed to take adequate measures Electromagnetic Emissions FCC part 15 Class A U S A ICES 003 Canada CISPR 22 EN55022 Class A AS NZS 3548 Australia New Zealand Note For EU compliance see the Declaration of Conformity Safety Certifications Products comply with IEC 950 1991 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 UL 1950 CSA 950 NOM 019 SCFI 1994 Australia This equipment complies with Australian EMC requir...

Page 191: ... 1996 IEC 61000 4 4 1995 EN 61000 4 4 1995 IEC 61000 4 5 1995 EN 61000 4 5 1995 IEC 61000 4 6 1996 EN 61000 4 6 1996 IEC 61000 4 8 1993 EN 61000 4 8 1993 IEC 61000 4 11 1994 EN 61000 4 11 1994 EN61000 3 2 1995 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class A Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 8...

Page 192: ...ng the NINETY 90 day period HP will replace software that does not execute its programming instructions due to such defects HP does not warrant that the operation of the Software will be uninterrupted or error free TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS AN...

Page 193: ... or Decryption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the op...

Page 194: ...yright c 1998 2001 Ralf S Engelschall Copyright c 1999 2001 John Coffman Copyright c 1996 2000 Julian R Seward Copyright c 1990 1993 1994 1995 1996 1997 1998 Sleepycat Software Copyright c 1995 1996 The President and Fellows of Harvard University Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright c 1995 1998 Eric Young Copyright c 1998 2001 The OpenSSL Proje...

Page 195: ...product includes software developed by the Open SSL Project for use in the Open SSL Toolkit http www openssl org Gregory Trubetskoy Eric Young Tim Hudson Copyright c 2000 Carnegie Mellon University All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must reta...

Page 196: ...ES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE INTERNET SOFTWARE CONSORTIUM OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY...

Page 197: ...keley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A...

Page 198: ...way your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is ...

Page 199: ...ropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchang...

Page 200: ... plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component...

Page 201: ...case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Prog...

Page 202: ...e useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to cont...

Page 203: ...r General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone...

Page 204: ...mit developers of non free programs to use free libraries while preserving your freedom as a user of such programs to change the free libraries that are incorporated in them We have not seen how to achieve this as regards changes in header files but we have achieved it as regards changes in the actual functions of the Library The hope is that this will lead to faster development of free libraries ...

Page 205: ... all third parties under the terms of this License d If a facility in the modified Library refers to a function or a table of data to be supplied by an application program that uses the facility other than as an argument passed when the facility is invoked then you must make a good faith effort to ensure that in the event an application does not supply such function or table the facility still ope...

Page 206: ... of the Library rather than a work that uses the library The executable is therefore covered by this License Section 6 states terms for distribution of such executables When a work that uses the Library uses material from a header file that is part of the Library the object code for the work may be a derivative work of the Library even though the source code is not Whether this is true is especial...

Page 207: ...y together with other library facilities not covered by this License and distribute such a combined library provided that the separate distribution of the work based on the Library and of the other library facilities is otherwise permitted and provided that you do these two things a Accompany the combined library with a copy of the same work based on the Library uncombined with any other library f...

Page 208: ...is License incorporates the limitation as if written in the body of this License 13 The Free Software Foundation may publish revised and or new versions of the Library General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Li...

Page 209: ...al Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This library is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU Library General Public License for more details You should have received a copy ...

Page 210: ...E DISCLAIMED IN NO EVENT SHALL GREGORY TRUBETSKOY OR HIS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR O...

Page 211: ... FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL RALF S ENGELSCHALL OR HIS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TO...

Page 212: ...ted Copyright 1999 2001 John Coffman All rights reserved License Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice...

Page 213: ...ific prior written permission THIS SOFTWARE IS PROVIDED BY THE AUTHOR AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SU...

Page 214: ... BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF A...

Page 215: ... IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and ...

Page 216: ...rovided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising material...

Page 217: ...RANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL JULIE HAUGH OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER C...

Page 218: ... LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Copyright 1995 by Wietse Venema All rights reserved Some individual files may be covered by other copyrights This materi...

Page 219: ...g the original source Such altered versions also must not be misrepresented as being Info ZIP releases including but not limited to labeling of the altered versions with the names Info ZIP or any variation thereof including but not limited to different capitalizations Pocket UnZip WiZ or MacZip without the explicit permission of Info ZIP Such altered versions are further prohibited from misreprese...

Page 220: ...up to date I can be reached as follows Paul Vixie paul vix com uunet decwrl vixie paul c Copyright 1992 by Panagiotis Tsirigotis The author Panagiotis Tsirigotis grants permission to use copy and distribute this software and its documentation for any purpose and without fee provided that the above copyright notice extant in files in this distribution is not removed from files included in any redis...

Page 221: ...he next release 2 3 0 would put to rest the confusion about 2 2 1 and 2 1 8 C 1995 1998 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to ...

Page 222: ...ut specific prior written permission from the author 4 Products derived from this software may not be called Sudo nor may Sudo appear in their names without specific prior written permission from the author THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED ...

Page 223: ... THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT...

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