Support and other resources 99
Support and other resources
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update
method.
•
To download product updates, go to either of the following:
o
Hewlett Packard Enterprise Support Center
Get connected with updates
page
(
http://www.hpe.com/support/e-updates
)
o
Software Depot website (
http://www.hpe.com/support/softwaredepot
)
•
To view and update your entitlements, and to link your contracts and warranties with your profile, go
to the Hewlett Packard Enterprise Support Center
More Information on Access to Support
Materials
page (
http://www.hpe.com/support/AccessToSupportMaterials
).
IMPORTANT
: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Websites
•
Hewlett Packard Enterprise Information Library (
http://www.hpe.com/info/enterprise/docs
)
•
Hewlett Packard Enterprise Support Center (
http://www.hpe.com/support/hpesc
)
•
Contact Hewlett Packard Enterprise Worldwide (
http://www.hpe.com/assistance
)
•
Subscription Service/Support Alerts (
http://www.hpe.com/support/e-updates
)
•
Software Depot (
http://www.hpe.com/support/softwaredepot
)
•
Customer Self Repair (
http://www.hpe.com/support/selfrepair
)
•
Insight Remote Support (
http://www.hpe.com/info/insightremotesupport/docs
)
•
Serviceguard Solutions for HP-UX (
http://www.hpe.com/info/hpux-serviceguard-docs
)
•
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
(
http://www.hpe.com/storage/spock
)
•
Storage white papers and analyst reports (
http://www.hpe.com/storage/whitepapers
)
Customer Self Repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory
—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
