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HP Notebook

Reference Guide

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Summary of Contents for ENVY 14-3000

Page 1: ...HP Notebook Reference Guide Meijer com ...

Page 2: ...ned herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition August 2011 First Edition May 2011 Docu...

Page 3: ...hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety...

Page 4: ...iv Safety warning notice Meijer com ...

Page 5: ...oaming to another network 6 Using HP Mobile Broadband select models only 6 Inserting a SIM 6 Removing a SIM 7 Using GPS select models only 7 Using Bluetooth wireless devices select models only 8 Bluetooth and Internet Connection Sharing ICS 8 Connecting to a wired network 8 Using a modem select models only 8 Connecting a modem cable 9 Connecting a country or region specific modem cable adapter 9 S...

Page 6: ...er plan 20 Customizing power plans 21 Setting password protection on wakeup 21 Using HP Power Manager select models only 21 Using battery power 22 Finding battery information 22 Using Battery Check 22 Displaying the remaining battery charge 23 Maximizing battery discharge time 23 Managing low battery levels 23 Identifying low battery levels 23 Resolving a low battery level 24 Resolving a low batte...

Page 7: ...device 32 Using 1394 devices select models only 32 Connecting a 1394 device 32 Removing a 1394 device 33 Using an eSATA device select models only 33 Connecting an eSATA device 33 Removing an eSATA device 34 Using optional external devices 34 Using optional external drives 34 Using the expansion port select models only 34 6 Drives 36 Handling drives 36 Using hard drives 37 Improving hard drive perf...

Page 8: ...sword 47 Entering a power on password 47 Using antivirus software 47 Using firewall software 47 Installing critical security updates 48 Installing an optional security cable 48 Using the fingerprint reader select models only 49 Locating the fingerprint reader 49 8 Maintenance 50 Cleaning your computer 50 Cleaning the display 50 Cleaning the sides and cover 50 Cleaning the TouchPad and keyboard 50 ...

Page 9: ...3 Exiting Setup Utility BIOS 54 Updating the BIOS 54 Determining the BIOS version 54 Downloading a BIOS update 55 Using System Diagnostics 56 Appendix A Traveling with the computer 57 Appendix B Troubleshooting resources 59 Appendix C Electrostatic Discharge 60 Index 61 ix Meijer com ...

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Page 11: ...atures backup and recovery maintenance and specifications HP Help and Support Includes links to HP Documentation and HP programs such as HP Support Assistant and HP Launch Box To access HP Help and Support select Start Help and Support Safety Comfort Guide Describes proper workstation setup and proper posture health and work habits for computer users It also provides important electrical and mecha...

Page 12: ...h device For more information on wireless technology refer to the information and Web site links provided in Help and Support Identifying wireless and network status icons Icon Name Description HP Connection Manager Opens HP Connection Manager which enables you to create and manage WLAN WWAN select models only and Bluetooth connections Wired network connected Indicates that one or more network dev...

Page 13: ...All Programs HP Help and Support HP Connection Manager and then click the power button next to the desired device Using HP Connection Manager select models only HP Connection Manager provides a central location for managing your wireless devices an interface for connecting to the Internet using HP Mobile Broadband and an interface for sending and receiving SMS text messages HP Connection Manager a...

Page 14: ...nter a network security code Type the code and then click OK to complete the connection NOTE If no WLANs are listed you are out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed You can choose to manually search for and connect to...

Page 15: ...are concerned about the security of your computer in a hotspot limit your network activities to e mail that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals You can take the following precautions to protect your WLAN Firewall A firewall checks both data and requests for data that are sent to your ...

Page 16: ... to your corporate network whether you are on the road or outside the range of Wi Fi hotspots NOTE You may need the HP Mobile Broadband Module serial number to activate mobile broadband service Refer to the Getting Started guide for the location of the serial number label Some mobile network service providers require the use of a subscriber identity module SIM A SIM contains basic information abou...

Page 17: ... SIM NOTE To identify the SIM slot location refer to the Getting Started guide 1 Shut down the computer If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 2 Close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet ...

Page 18: ... to the Internet using the Bluetooth network The strength of Bluetooth is in synchronizing information transfers between your computer and wireless devices including cellular phones printers cameras and PDAs The inability to consistently connect two or more computers to share the Internet through Bluetooth is a limitation of Bluetooth and the Windows operating system Connecting to a wired network ...

Page 19: ...region To use the modem and the modem cable outside the country or region in which you purchased the computer you must obtain a country or region specific modem cable adapter To connect the modem to an analog telephone line that does not have an RJ 11 telephone jack follow these steps 1 Plug the modem cable into the modem jack 1 on the computer 2 Plug the modem cable into the modem cable adapter 2...

Page 20: ...modem As you add new location settings they are saved by the computer so that you can switch among settings at any time You can add multiple location settings for any country or region CAUTION To reduce the risk of losing your home country or region settings do not delete your current modem country or region settings To enable modem use in other countries or regions while preserving your home coun...

Page 21: ...one or Pulse 9 Click OK to save your new location setting 10 Do one of the following To set your new location setting as the current location click OK To select another location setting as the current location setting select your preference from the settings in the Location list and then click OK NOTE You can use the preceding procedure to add location settings for places within your own country o...

Page 22: ...e into a network wall jack 2 or router WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack 12 Chapter 2 Networking select models only Meijer com ...

Page 23: ... hotkeys specific keys pressed in combination with the fn key Media action keys Refer to the Getting Started guide for information about your computer s media activity controls Audio Your computer provides a variety of audio related opportunities Play music Record sound Download music from the Internet Create multimedia presentations Transmit sound and images with instant messaging programs Stream...

Page 24: ...are and Sound Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start All Programs Accessories Sound Recorder 2 Click Start Recording and speak in...

Page 25: ... an external VGA display device such as an external VGA monitor or a VGA projector to the computer To connect a VGA display device connect the device cable to the external monitor port NOTE For product specific instructions on switching the screen image refer to your Getting Started guide DisplayPort The DisplayPort connects a digital display device such as a high performance monitor or projector ...

Page 26: ...mponent NOTE To transmit video and or audio signals through the HDMI port you need an HDMI cable purchased separately One HDMI device can be connected to the HDMI port on the computer The information displayed on the computer screen can be simultaneously displayed on the HDMI device To connect a video or audio device to the HDMI port 1 Connect one end of the HDMI cable to the HDMI port on the comp...

Page 27: ...ireless Display select models only Intel Wireless Display allows you to share your computer content wirelessly on your TV To experience wireless display a wireless TV adapter purchased separately and an Intel graphics card are required Content that asserts output protection such as Blu ray discs will not play on Intel Wireless Display For details about using the wireless TV adapter refer to the ma...

Page 28: ...or video port When the computer will be unused and disconnected from external power for an extended period Although you can shut down the computer with the power button the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible 1 Save your work and close all open...

Page 29: ...n Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a period of inactivity when running on battery power or on external power Power settings and timeouts can be changed using Power Options in Windows Control Panel With the computer on you can initiate Sleep in any of the following ways Briefly press the power button Close the display Select Start click the arrow...

Page 30: ...e the power plan click the power meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Using power plans A power plan is a collection of system settings that manages how the computer uses power Power plans can help you c...

Page 31: ...ck Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click S...

Page 32: ... battery provided by HP or a compatible battery purchased from HP Computer battery life varies depending on power management settings programs running on the computer display brightness external devices connected to the computer and other factors Finding battery information Help and Support provides the following tools and information about the battery Battery Check tool to test battery performanc...

Page 33: ...tions in Windows Control Panel Preferences set using Power Options do not affect lights Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The battery light select models only indicates a low or critical battery level NOTE For additional information about the battery light refer to the G...

Page 34: ... connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Conserving battery power Select low power use settings through Power Options in Windows Control Panel Turn off wireless and local area network LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external po...

Page 35: ...g to AC power refer to the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC ...

Page 36: ...r is not functioning and should be replaced Contact HP Customer Support for information on obtaining a replacement AC power adapter Using HP CoolSense select models only When you are using your computer on the move or when lounging around the house HP CoolSense helps deliver the optimum level of comfort by automatically adjusting performance and internal fan settings When HP CoolSense is on it aut...

Page 37: ... on your computer refer to the Getting Started guide Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Digital Media Slot and then press in on the card until it is firmly seated You will hear a sound when the device h...

Page 38: ...guring an ExpressCard Install only the software required for the card If you are instructed by the ExpressCard manufacturer to install device drivers Install only the device drivers for your operating system Do not install additional software such as card services socket services or enablers that are supplied by the ExpressCard manufacturer Inserting an ExpressCard CAUTION To prevent damage to the...

Page 39: ...nized by the computer NOTE To conserve power stop or remove an ExpressCard when it is not in use Removing an ExpressCard CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the ExpressCard 1 Save your information and close all programs associated with the ExpressCard 2 Click the remove hardware icon in the notification area at the far r...

Page 40: ...atures to protect against tampering Industry standard smart cards are used with the smart card reader select models only A personal identification number PIN is needed to gain access to the contents of the microchip For more information about smart card security features refer to Help and Support Inserting a smart card 1 Hold the card label side up and gently slide the card into the smart card rea...

Page 41: ...tware on disc or on the manufacturer s Web site The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a powered USB port that provides power to an external device if it is used with a powered USB cable An optional docking device or USB hub provides additional USB ports that can be used with the computer Connecting a USB device CAUTION To redu...

Page 42: ...ructions 3 Remove the device Using 1394 devices select models only IEEE 1394 is a hardware interface that connects a high speed multimedia or data storage device to the computer Scanners digital cameras and digital camcorders often require a 1394 connection Some 1394 devices may require additional support software which is usually included with the device For more information about device specific...

Page 43: ...ce select models only An eSATA port connects an optional high performance eSATA component such as an eSATA external hard drive Some eSATA devices may require additional support software which is usually included with the device For more information about device specific software refer to the manufacturer s instructions NOTE The eSATA port also supports an optional USB device Connecting an eSATA de...

Page 44: ... the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external dri...

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Page 46: ...hrough the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity ...

Page 47: ...puter to AC power 2 Select Start All Programs Accessories System Tools Disk Defragmenter 3 Click Defragment disk NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information For add...

Page 48: ...posed over the hard drive icon The icon in the Mobility Center may not show the most up to date status for the drive For immediate updates after a change in status you need to enable the notification area icon To enable the notification area icon 1 Select Start Control Panel Hardware and Sound HP 3D DriveGuard NOTE If prompted by User Account Control click Yes 2 On the Icon in System Tray row clic...

Page 49: ...ray BD Identifying the installed optical drive select models only Select Start Computer A list of all the devices installed in your computer including your optical drive is displayed Inserting an optical disc Tray load 1 Turn on the computer 2 Press the release button 1 on the drive bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surface...

Page 50: ...he media content Slot load CAUTION Do not insert 8 cm optical discs into a slot load optical drive It may cause damage to the optical drive 1 Turn on the computer 2 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up 3 Gently slide the disc into the slot load optical drive Removing an optical disc Tray load There are 2 ways to remove a disc depending ...

Page 51: ... by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case When the disc tray fails to open normally 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the tray is released and then ...

Page 52: ...flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Slot load 1 Press the release button 1 next to the drive 2 Remove the disc 2 by holding it by the edges and avoid touching the flat surfaces 3 Place the disc in a protective case 42 Chapter 6 Drives Meijer com ...

Page 53: ...computer with the optical drive you are sharing select Start Computer 2 Right click the optical drive you want to share and click Properties 3 Select the Sharing tab Advanced Sharing 4 Select the Share this folder check box 5 Type a name for the optical drive in the Share name text box 6 Click Apply and then click OK 7 To view the shared optical drive Select Start Control Panel Network and Interne...

Page 54: ... Power on password Fingerprint reader Computer viruses Antivirus software Unauthorized access to data Firewall software Windows updates File encryption Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Ongoing or future threats to the computer Critical security updates from Microsoft Unauthorized access to a Windows user account U...

Page 55: ...le the Log On window is displayed the computer cannot be accessed until a Windows user password or a Windows administrator password is entered After you set a user or administrator password follow these steps 1 Initiate QuickLock 2 Exit QuickLock by entering your Windows user or administrator password Setting passwords in Setup Utility BIOS Password Function Administrator password Protects access ...

Page 56: ... esc When the Startup Menu is displayed press f10 2 Use the arrow keys to select Security Administrator Password and then press enter To set an administrator password type your password in the Enter New Password and Confirm New Password fields and then press enter To change an administrator password type your current password in the Enter Current Password field type a new password in the Enter New...

Page 57: ... Password prompt type your password and then press enter After 3 unsuccessful attempts to enter the password you must restart the computer and try again Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormall...

Page 58: ...ds out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert Updates to the operating system and other software may have become available after the computer left the factory To be sure that all available updates are installed on the computer observe these guidelines Run Windo...

Page 59: ...s After you create your fingerprint identity you can set up a Single Sign On service that allows you to use your fingerprint scanner to create credentials for any application that requires a user name and password Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer Near the bottom of the TouchPad On the ri...

Page 60: ...ase on the TouchPad can cause the pointer to jump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Clean the keyb...

Page 61: ... to show the software for all supported models Select Show software for all supported models If you have used HP SoftPaq Download Manager previously go to Step 3 a Select your operating system and language filters in the Configuration Options window The filters limit the number of options that are listed in the Product Catalog pane For example if only Windows 7 Professional is selected in the oper...

Page 62: ...start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Changing the language of Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow ...

Page 63: ...ur changes and exit Setup Utility BIOS menus press f10 and then follow the on screen instructions or Use the arrow keys to select Exit Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility BIOS 2 Select the Main menu System information such as the system time and date and identification information about ...

Page 64: ... to select Exit Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determ...

Page 65: ...tion to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network ad...

Page 66: ...a to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact HP Customer Support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Dia...

Page 67: ...evices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and dis...

Page 68: ... related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 58 Appendix A ...

Page 69: ...tion Contact HP Customer Support at http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Choose from the following types of support Chat online with an HP technician NOTE When chat is not available in a particular language it is available in English E mail HP Customer Support Fin...

Page 70: ... direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surfac...

Page 71: ...ng to a wired network 8 connecting to an existing wireless network 4 Connection Manager 3 conservation power 24 creating a wireless connection 2 critical battery level 19 23 critical security updates installing 48 CyberLink PowerDVD 17 D digital card inserting 27 removing 28 supported formats 27 Disk Cleanup software 37 Disk Defragmenter software 37 DisplayPort connecting 15 drive light 38 drive m...

Page 72: ... O operating system controls 4 optical disc inserting 39 removing 40 optical drive 34 optional external devices using 34 P passwords set in Setup Utility BIOS 45 set in Windows 45 ports DisplayPort 15 expansion 34 external monitor 15 HDMI 16 Intel Wireless Display 17 VGA 15 power battery 22 conserving 24 options 19 power button 18 power meter 20 power plans customizing 21 selecting 20 viewing curr...

Page 73: ...g 31 USB devices connecting 31 description 31 removing 32 USB hubs 31 using a modem 8 using external AC power 25 using passwords 44 using power plans 20 using power saving states 19 using the power meter 20 V VGA port connecting 15 video 15 volume adjusting 14 buttons 14 keys 14 W webcam 14 Windows passwords set in 45 wireless icons 2 protecting 5 set up 4 wireless connection creating 2 wireless d...

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