HP Dragonfly Folio Maintenance And Service Manual Download

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Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running

properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI

(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics

UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To

download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics Windows on

page 85

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or

audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.

■

You have several options after you receive a failure ID:

●

Select Next to open the Event Automation Service (EAS) page, where you can log the case.

●

Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the

case.

●

Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the

Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support

Assistant:

Complete one of the following tasks:

●

Select the Search icon in the taskbar, type

support

in the search box, and then select the HP

Support Assistant app.

●

Select the question mark icon in the taskbar.

Select Fixes & Diagnostics.

Select Run hardware diagnostics, and then select Launch.

Chapter 8 Using HP PC Hardware Diagnostics

Summary of Contents for Dragonfly Folio

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...atures may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and addition...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...nano SIM card 15 3 Illustrated parts catalog 16 Computer major components 16 Display assembly subcomponents 18 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 25 Electrostatic discharge information 26 Generating static electricity 26 Preventing electrostatic ...

Page 5: ...bly 72 Display hinges 73 6 Backing up restoring and recovering 77 Backing up information and creating recovery media 77 Using Windows tools for backing up 77 Using the HP Cloud Recovery Download Tool to create recovery media select products only 77 Restoring and recovering your system 77 Creating a system restore 78 Restoring and recovery methods 78 Recovering using HP Recovery media 78 Changing t...

Page 6: ...ware Diagnostics UEFI hardware failure ID code 86 Starting HP PC Hardware Diagnostics UEFI 86 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 87 Downloading the latest HP PC Hardware Diagnostics UEFI version 87 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 87 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 87 ...

Page 7: ... processor 1 3 GHz max turbo frequency 4 4 GHz 10 cores 12 MB Intel Smart Cache Graphics Intel Iris Xe Graphics Supports HD Decode DX12 HDMI 2 0 DirectX support 12 1 OpenGL support 4 6 OpenCL support 3 0 Displays supported 4 Multiformat codec engines 2 Display 34 3 cm 13 5 in IPS ultrawide viewing angle UWVA touch screen Corning Gorilla Glass 7 HP Eye Ease WUXGA 1920 1280 sRGB 100 BrightView Touch...

Page 8: ...onboard not removable Intel AX211 Wi Fi 6E Bluetooth 5 2 WLAN Intel AX211 Wi Fi 6E Bluetooth 5 2 vPro WLAN Miracast support Support for HP LAN Wireless Protection WLAN LAN WWAN switching Support for HP Connection Optimizer Support for HP Extended Range Wireless LAN Supports UEFI Wi Fi Supports Indonesia New Band Supports Time Average Power for WLAN Supports Dynamic Antenna gain EU only Supports In...

Page 9: ...curity Trusted Platform Module TPM 2 0 Infineon SLB9672VU2 0 Version 15 21 FIPS 140 2 compliant IPv6 support Keyboard pointing devices HP Premium Keyboard Backlit spill resistant Backlit spill resistant privacy Clickpad Multitouch gesture support Power requirements Battery 4 cell 53 Whr HP Long Life HP Fast Charge Technology HP Smart AC adapters 65 W slim nPFC USB Type C 1 8 m 6 ft 65 W standard n...

Page 10: ...ndows 11 Enterprise available with a Volume Licensing Agreement Windows 11 Pro Education Windows 11 Home Windows 11 Home Single Language Windows 11 Pro Windows 10 Pro available through downgrade rights from Windows 11 Pro FreeDOS Serviceability End user replaceable parts AC adapter Pen 4 Chapter 1 Product description ...

Page 11: ...e magnetic pen against the side of the computer 2 Pen charging area Charges pen when attached to the computer in the magnetic pen attachment area NOTE You cannot remove the pen charging component from the outside of the computer 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the i...

Page 12: ...f during routine operation 3 USB Type C power connectors and Thunderbolt ports with HP Sleep and Charge 2 Connect an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery and Connect a USB device provides high speed data transfer and charges small devices such as a smartphone even when the computer is off NOTE Use a standard USB Type...

Page 13: ...ers The Safety Comfort Guide also provides important electrical and mechanical safety information The Safety Comfort Guide is available on the web at http www hp com ergo Table 2 3 Display components and their descriptions Component Description 1 User proximity sensor Uses facial recognition to monitor your presence in front of the computer to save power and add security When you step away from th...

Page 14: ...ther components might be visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Search icon in the taskbar type HP Documentation in the search box an...

Page 15: ...ton Touchpad components Use the illustration and table to identify the touchpad components Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an ex...

Page 16: ...On Microphone is off Off Microphone is on 5 Camera key light On The camera is off Off The camera is on 6 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is...

Page 17: ...tem information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions Special keys 11 ...

Page 18: ...uter is in Hibernation press the key briefly to exit Hibernation IMPORTANT Pressing and holding down the power key results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power key for at least 4 seconds to turn off the computer To learn more about your power settings use the Power icon Right click the Power icon ...

Page 19: ... product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model num...

Page 20: ...e instructions to insert a SIM card IMPORTANT You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray in the wrong direction The card might also become stuck in the slot Do not use SIM card adapters To prevent damage to the SIM card or connectors use minimal force when inserting or removing a SIM card Determining the correct SIM card size for your computer B...

Page 21: ...d the tray will pop out of the slot 1 4 Remove the tray 2 from the computer and insert the card 3 5 Replace the tray in the computer Press in gently on the tray 4 until it is firmly seated To remove the SIM card press in gently on the SIM card access tray to disengage the SIM lock and the tray will pop out of the slot Remove the SIM card Replace the tray in the computer and press in gently on the ...

Page 22: ...P continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 16 Chapter 3 Illustr...

Page 23: ...rive 2 TB PCIe 4 4 TLC M52027 005 1 TB PCIe 4 4 TLC M16560 005 512 GB PCIe 4 4 TLC M17436 005 512 GB PCIe 3 4 TLC L85360 001 512 GB PCIe 4 4 TLC self encrypting drive SED M52031 005 256 GB PCIe 4 4 TLC M52025 005 256 GB PCIe 4 4 TLC self encrypting drive SED M52029 005 7 SIM board NOTE The SIM board cable is available in the Cable Kit as spare part number N22929 001 For use in models with WWAN N22...

Page 24: ...0724 xxx Intel Core i5 1235U processor and 16 GB of system memory N20720 xxx Intel Core i5 1235U processor and 8 GB of system memory N20721 xxx 11 WWAN module Intel 5000 5G Solution WWAN N00181 005 Intel XMM 7560 R LTE Advanced Pro WWAN Cat 16 N00182 005 12 Magnetic pen slot N26148 001 13 Battery 4 cell 53 Whr includes insulators M90788 005 14 WWAN antenna Aux2 4G 5G N22921 001 Aux3 4G 5G N22922 0...

Page 25: ... antiglare N23302 001 WUXGA BrightView N23304 001 WUXGA privacy N23303 001 OLED N23305 001 2 Camera module N23306 001 3 Hub board FHD models N22937 001 OLED models N22938 001 4 Touch control board N22944 001 5 Display cable included in Display Cable Kit N22930 001 6 LCD mid frame Display assembly subcomponents 19 ...

Page 26: ...ptions and part numbers Component Spare part number AC adapter 280 W PFC slim 7 4 mm M52952 001 120 W PFC 7 4 mm L89695 001 120 W PFC 4 5 mm M95377 001 65 W nPFC USB C 1 8 m 6 0 ft slim L04650 850 65 W nPFC travel adapter L21487 001 65 W nPFC USB Type C adapter 1 8 m 6 ft L67440 001 Screw Kit N22945 001 Cable Kit includes pen charging cable touchpad cable SIM cable audio cable and transfer board c...

Page 27: ...B C male cable L65253 001 HP Thunderbolt 120 W dock with cable L15809 001 HP Thunderbolt 120 W G4 dock with cable M97105 001 HP Thunderbolt 120 W G4 dock cable M88058 001 HP Thunderbolt 280 W G4 dock with combo cable M97106 001 HP Thunderbolt 280 W G4 dock cable M88059 001 HP USB C dock with cable L64086 001 Bottom case for HP USB C dock L65256 001 HP USB C A universal dock with cable L64087 001 B...

Page 28: ...3 3 ft Brazil L32030 001 Italy L32031 001 Duckhead power cord Japan L33157 001 Power cords C5 conventional 1 0 m 3 3 ft Argentina L19357 001 Australia L19358 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 India L19363 001 Israel L19362 001 Italy L19364 001 Japan L19365 001 North America L19367 001 People s Republic of China L19368 ...

Page 29: ...aiwan L19372 002 Thailand M85418 002 United Kingdom L19373 001 Power cords C5 conventional right angle 1 0 m 3 3 ft Argentina 931249 001 Brazil 923430 002 Denmark 923430 003 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden 923430 004 Italy 923430 007 North America 923430 008 Power cords C13 premium 1 0 m 3 3 ft Australia 100661 021 Denmark 130627 014 Europe Austria B...

Page 30: ...s part descriptions and part numbers continued Component Spare part number South Korea 231216 015 Switzerland 150304 015 Taiwan 393312 008 Thailand 285052 013 United Kingdom 100613 021 24 Chapter 3 Illustrated parts catalog ...

Page 31: ...can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever p...

Page 32: ...vices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits...

Page 33: ...tatic safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Av...

Page 34: ... or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends c...

Page 35: ...t and then select the HP Easy Clean tile 2 Now that your device is disabled for a short period see Removing dirt and debris from your computer on page 29 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant Removing dirt and debris from your computer Here are the recommended ste...

Page 36: ...llow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items fro...

Page 37: ...the Main tab select System Log Post operating system failures are logged in the Event Viewer 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulle...

Page 38: ...osis information failure detection and required action To locate diagnosis information and actions 1 Go to http www hp com go techcenter pcdiags 2 Select Get Support 3 Near the bottom of the window select Notebook PCs and then select your location 32 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 39: ...tructions Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use these steps See Removal and replacement procedures preliminary requirements on page 25 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shu...

Page 40: ...s over the back of the computer 2 Use a tool 1 to release the cover plugs from the inside of the cover on both ends of the computer and then remove the plugs 2 3 Remove the Phillips M2 0 4 0 screw from under each cover plug 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 41: ...tom edge of the cover and lift the tool to release the cover 2 To replace the bottom cover reverse the removal procedures NOTE When replacing the bottom cover be sure to toe the cover in at the bottom and clip it in place up the sides Be sure all clips are reinserted before installing the screws in the sides Solid state drive To remove the M 2 solid state drive use this procedure and illustration ...

Page 42: ...n the Bracket Kit N22931 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the bottom cover see Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 42 Remove the solid state drive 1 Remove the Phillips M1 4 1 2 screw 1 that secures the drive to the comp...

Page 43: ...th a notch to prevent incorrect insertion Magnetic pen slot To remove the magnetic pen slot use this procedure and illustration Table 5 3 Magnetic pen slot description and part number Description Spare part number Magnetic pen slot N26148 001 Before removing the magnetic pen slot follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the botto...

Page 44: ...e in models with WLAN N22941 001 SIM cable available in Cable Kit N22929 001 SIM tray and SIM insert available in Misc Parts Kit N22932 001 Before removing the SIM board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the bottom cover see Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 42...

Page 45: ...22933 001 WWAN module bracket available in the Bracket Kit N22931 001 IMPORTANT To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality...

Page 46: ...e the Phillips M1 6 1 6 screw 5 and then pull the module out from under the plastic that extends over it from the thermal module 6 NOTE 4G WWAN modules come with a reusable bracket Be sure to use this bracket when installing a 4G WWAN module 6 If the WWAN antenna is not connected to the terminal on the WWAN module install a protective sleeve on the antenna connector as shown in the following illus...

Page 47: ...ing the wireless charging module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the bottom cover see Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 42 Remove the wireless charging module 1 Remove the rubber piece from the board 1 2 Disconnect the cables from the ZIF connectors on the to...

Page 48: ...ort inside the battery which can result in battery thermal runaway Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers which might puncture the battery Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case These actions can apply undue force on the battery Do not touch the connectors with any metallic surface or ob...

Page 49: ...is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before you remove the battery Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the five Phillips M2 0 3 0 screws 2 that secure the battery to the computer 3 Remove the antenna cable from the clip on the rig...

Page 50: ...e removing the speakers follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the bottom cover see Bottom cover on page 33 3 Remove the battery see Battery on page 42 Remove the bottom speakers 1 Disconnect both speaker cables from the system board 1 2 Remove the three Phillips M2 0 3 0 screws 2 from each speaker 3 Remove the speaker cable fr...

Page 51: ...le available in Cable Kit N22929 001 Before removing the transfer board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the bottom cover see Bottom cover on page 33 3 Remove the battery see Battery on page 42 4 Remove the bottom speakers see Bottom speakers on page 44 Remove the transfer board 1 Disconnect the keyboard cable from the tr...

Page 52: ...ng the touchpad follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the bottom cover see Bottom cover on page 33 3 Remove the battery see Battery on page 42 4 Remove the bottom speakers see Bottom speakers on page 44 Remove the touchpad 1 Disconnect the touchpad cable from the touchpad ZIF connector 1 2 Gently pull up to release the keyboar...

Page 53: ...he touchpad reverse this procedure IMPORTANT To avoid damaging the display during touchpad installation before inserting the touchpad into the computer lift the computer up off the display Heat sink To remove the heat sink use this procedure and illustration Table 5 11 Heat sink description and part number Description Spare part number Heat sink N22936 001 Before removing the heat sink follow thes...

Page 54: ...rfaces of the heat sink and the system board components each time the heat sink is removed The following illustration shows the replacement thermal material location NOTE If a thermal pad is not present in replacement heat sink kit reuse the old thermal pad during the replacement To install the heat sink reverse this procedure The replacement heat sink comes with a thermal pad installed on the bot...

Page 55: ... steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the top cover see Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 42 4 Remove the heat sink see Heat sink on page 47 Remove the top speakers 1 Disconnect the both speaker cables from the system board 1 2 Remove the antenna cables from the clips in each ...

Page 56: ...GB of system memory N20728 xxx Intel Core i7 1265U processor and 16 GB of system memory N20727 xxx Intel Core i7 1265U processor and 16 GB of system memory OSR N20726 xxx Intel Core i5 1245U processor and 16 GB of system memory N20723 xxx Intel Core i5 1245U processor and 16 GB of system memory OSR N20722 xxx Models with integrated non vPro WLAN Intel Core i7 1255U processor and 32 GB of system me...

Page 57: ...able from the system board see Battery on page 42 4 Remove the heat sink see Heat sink on page 47 Remove the system board and audio jack 1 Disconnect the following cables from the system board Left top speaker cable 1 Camera cable 2 Display cable 3 NOTE Remove one screw and bracket to access the display cable Antenna cables from onboard WLAN module 4 WWAN antennas from the WWAN module 5 WWAN anten...

Page 58: ... can correctly install the correct screws when installing the board 5 Remove the Phillips M2 0 4 0 screw 4 from the audio jack NOTE To avoid damage to the computer be sure to note screw sizes and locations so you can correctly install the correct screws when installing the board 6 Release the audio jack 5 7 Peel the audio board cable off the computer 6 NOTE The audio jack cable connects to the bot...

Page 59: ...verse this procedure to install the system board When replacing the system board remove the audio jack and cable assembly from the old board and install the assembly on the new board The following illustration shows the location of the audio jack cable connector on the bottom of the system board Antenna barrel To remove and disassemble the antenna barrel use these procedures and illustrations Ante...

Page 60: ...ck on page 50 Remove the antenna barrel 1 Remove the three rubber plugs from the barrel 1 2 Remove the five Phillips M2 0 4 0 screws 2 that secure the antenna barrel to the computer NOTE Three of the screws are removed vertically Two of the screws are removed horizontally 3 Peel up the orange cable that covers the barrel 3 4 Remove the antenna barrel cables from the left and right ends of the barr...

Page 61: ...able from the system board see Battery on page 42 4 Remove the wireless module see Wireless charging module on page 41 5 Remove the heat sink see Heat sink on page 47 6 Remove the system board see System board and audio jack on page 50 Remove the wireless antennas and cables 1 Peel up the orange cable that the left antenna cable runs underneath 1 2 Peel the left and right antennas off the chassis ...

Page 62: ...gion Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Brazil 201 Iceland DD1 Slovenia BA1 Bulgaria 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 ...

Page 63: ... pull the end of the display panel tape out from behind the left and right sides of the panel While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed IMPORTANT Slowly and carefully wrap the tape around the tweezers Pulling on the tape can break it before...

Page 64: ...ay 1 e Note that tape routes to the left and right from the middle plug Use tweezers to grasp the tape and then while turning the tweezers wrap the tape around the tweezers from the left side of the panel 2 as you continue to pull the tape out from behind the display panel 4 Then wrap the tape 58 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...ers do not pull the tape Instead roll the tape around the tweezers while keeping them in the same location The tape might tear if you pull it The following illustration shows tape locations In this step you are removing the tape shown by callout 2 f Pull the panel away from the display slightly enough to access more tape underneath 1 Display panel and subcomponents 59 ...

Page 66: ...mes before it is completely removed The following illustration shows tape locations In this step you are removing the tape shown by callout 3 h Pull the panel away from the display slightly enough to access more tape underneath 1 i Use tweezers 2 to grasp and pull the end of the tape out from behind the top left of the panel so that it is perpendicular to the panel 3 While turning the tweezers wra...

Page 67: ...cess more tape underneath 1 k Use tweezers to grasp and pull the end of two pieces of tape out from behind the panel so that it is perpendicular to the panel While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed NOTE If the tape tears during removal yo...

Page 68: ...The following illustration shows tape locations In this step you are removing the tape shown by callout 5 62 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...ector 1 n Rotate the locking lever 2 o Pull the cable out of the connector 3 p Remove the foil tape from the right two connectors 4 q Disconnect the cables from the two ZIF connectors on the board 5 Display panels are available as the following spare part numbers N23302 001 WUXGA antiglare N23304 001 WUXGA BrightView Display panel and subcomponents 63 ...

Page 70: ...ure to pull the plastic backing off the bottom when installing the tape onto the display rear cover and off the top when installing the display panel s To install a display panel install tape at the left and right 1 locations as shown in the following illustration Make sure the tape protrudes enough out of the rubber plug holes on both sides 2 64 Chapter 5 Removal and replacement procedures for au...

Page 71: ...orners 3 of the display and work your way toward the middle u Install tape at the following locations 1 Top left bezel starting at right side and working left and down 2 3 Top right bezel starting at left side and working right and down 4 5 Top left middle starting at right side and working left 6 Top right middle starting at left side and working right Display panel and subcomponents 65 ...

Page 72: ...ss down along the right and left sides and across the bottom of the panel 1 Then press about an inch inside along the left and right sides of the panel 2 Finally press around all four edges of the panel 3 2 To remove the touch control board from the display rear cover a Disconnect the cable from the ZIF connector 1 66 Chapter 5 Removal and replacement procedures for authorized service provider par...

Page 73: ...ips 1 4 2 2 screws from the bottom edge of the frame 1 b Remove the 18 Phillips 1 4 1 5 screws from the remainder of the frame 2 c Disconnect the three cables from the ZIF connectors on the board 3 d Lift the frame up to access the components underneath 4 The LCD mid frame is available as spare part number N22923 001 in models with an antiglare display and N22924 001 in models with a BrightView di...

Page 74: ...e as spare part number N23306 001 5 To remove the hub board from the display rear cover a Peel the tape off the connectors 1 b Remove the two Phillips M 2 0 3 0 screws 2 from the bracket and then remove the bracket 3 c Disconnect the cables that were under the bracket 4 d Disconnect the two camera module cables from the ZIF connectors on the board 5 68 Chapter 5 Removal and replacement procedures ...

Page 75: ...led under the board as shown in the following illustration The hub board is available as spare part number N22937 001 for models with FHD panels and N22938 001 for models with OLED panels 6 To remove the EC board from the display rear cover a Disconnect the cable from the ZIF connector on the board 1 Display panel and subcomponents 69 ...

Page 76: ...elease the board from the display 2 7 To remove the display cables from the display rear cover a Remove the hinge cover 70 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 77: ...that were under the bracket 4 c Loosen the four Philips M2 0 2 0 screws 1 from the system board Lift the board up slightly 2 and then pull the cables out through the holes in the board 3 d Peel the display cables off the computer Display cables are available in the Display Cable Kit as spare part number N22930 001 Display panel and subcomponents 71 ...

Page 78: ...leather cover NOTE Only remove the display assembly if you need to replace the hinges display cables or back cover with leather cover To access the display cables and back cover with leather cover you must also remove the display panel see Display panel and subcomponents on page 56 NOTE Spare parts for displays are available only at the subcomponent level Before removing the display panel follow t...

Page 79: ...res and illustrations The display back cover with leather spare part number N22920 001 remains after removing all other spare parts from the display Before removing the display hinges follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 33 2 Remove the bottom cover see Bottom cover on page 33 3 Disconnect the battery cable from the system board see Batt...

Page 80: ...a Position the removed display panel as shown in the following illustration b Release the edge of the Mylar 1 and then peel the large piece of Mylar off the display enclosure 2 NOTE Take care not to tear the Mylar as you will reuse it during reassembly 74 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 81: ...1 5 screws that are located under the removed Mylar d Rotate the enclosure over to access the hinges e Remove the Mylar from the screws on both hinges 1 f Remove the four Phillips 2 0 3 0 screws 1 from each hinge Display hinges 75 ...

Page 82: ...isplays 2 To remove the hinge arm support brackets use a tool to release the brackets from the computer The brackets are secured with adhesive Hinge arm support brackets are available in the Bracket Kit as spare part number N22931 001 Reverse this procedure to install the display hinges 76 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 83: ...regular backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then se...

Page 84: ...e Get Help app Select the Start button select All apps select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory On select products you can create recovery media on a bootable ...

Page 85: ...hold the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solu...

Page 86: ...r use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Com...

Page 87: ...S by pressing fn esc select products only Or you can use Computer Setup 1 Start Computer Setup See Using Computer Setup on page 80 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for l...

Page 88: ...alling any software updates especially system BIOS updates Installing a BIOS update BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Select the Search icon in the taskbar type file in the search box and then select File Explorer 2 Select your hard drive designation The har...

Page 89: ...he operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Using Computer Setup on page 80 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes...

Page 90: ...are replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS page where you can log the case Scan the QR code with your mo...

Page 91: ...cdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select the specific Windows diagnostics version to download to your computer or a USB flash drive The tool downloads to the selected location Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store...

Page 92: ...mation see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 87 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement a 24 digit failure ID code is generated For assi...

Page 93: ...are Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics UEFI and then select Run Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only You can download HP PC Hardware Diagnostics UEFI by product name or number select produc...

Page 94: ...screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP...

Page 95: ... lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify...

Page 96: ...s 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps up to 2150 MBps Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps up to 1550 MBps Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 ...

Page 97: ...based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary...

Page 98: ...m has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to ...

Page 99: ...r configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select products only on page 97 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration...

Page 100: ...e present only in select Elite or Z models For more information go to http www hp com support Select Identify your product for manuals and specific product information and then follow the on screen instructions 1 5 MB or 7 MB Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel...

Page 101: ...s only 512 KB flash Yes Yes Stores fingerprint templates Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager Only a digitally signed application can make the call to write to the flash Questions and answers Use this section to answer your questions about nonvolatile memory 1 How can the BIOS settings be restored returned to factory settings IMPORTANT The ...

Page 102: ...module such as size serial number data width speed and timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM You cannot write to this EEPROM when the memory module is installed in a computer Third party tools do exist that can write to the EEPROM when the memory module is not installed in a computer Various third party tools are avail...

Page 103: ...tinuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced us...

Page 104: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 98 Chapter 11 Recycling ...

Page 105: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC...

Page 106: ...exible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power co...

Page 107: ...board area 8 left side 5 right side 5 computer major components 16 Computer Setup navigating and selecting 80 restoring factory settings 80 starting 80 computer specifications 89 connector power 6 D display specifications 89 display assembly removal and replacement 72 subcomponents 18 display back cover illustrated 20 spare part numbers 20 display components 7 display hinges removal and replacemen...

Page 108: ... power connector identifying USB Type C 6 power cord requirements for all countries 99 requirements for specific countries and regions 99 set requirements 99 power cords spare part numbers 20 power key identifying 12 power lights 10 power requirements product description 3 primary storage product description 2 privacy key light 10 processor product description 1 product description audio 2 display...

Page 109: ...ng 11 specifications computer 89 display 89 hard drive 89 solid state drive 90 static electricity 25 26 support information 30 Sure Start using 83 system board illustrated 17 removal and replacement 50 spare part numbers 17 50 system memory removing personal data from volatile 91 system restore 78 system restore point creating 77 T top cover with keyboard illustrated 17 spare part numbers 17 56 to...

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HP Dragonfly Folio, Maintenance And Service Manual

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