166
Troubleshooting PKI
Failed to retrieve a CA certificate
Symptom
Failed to retrieve a CA certificate.
Analysis
Possible reasons include the following:
•
The network connection is not normal. For example, the network cable might be damaged or loose.
•
No trusted CA is specified.
•
The URL of the registration server for certificate request is not correct or not configured.
•
No authority is specified for certificate request.
•
The system clock of the switch is not synchronized with that of the CA.
Solution
•
Make sure that the network connection is physically normal.
•
Check whether the required commands are configured properly.
•
Use the
ping
command to check whether the RA server is reachable.
•
Specify the authority for certificate request.
•
Synchronize the system clock of the switch with that of the CA.
Failed to request a local certificate
Symptom
Failed to request a local certificate.
Analysis
Possible reasons include the following:
•
The network connection is not normal. For example, the network cable might be damaged or loose.
•
No CA certificate has been retrieved.
•
The current key pair has been bound to a certificate.
•
No trusted CA is specified.
•
The URL of the registration server for certificate request is not correct or not configured.
•
No authority is specified for certificate request.
•
Some required parameters of the entity DN are not configured.
Solution
•
Make sure that the network connection is physically normal.
•
Retrieve a CA certificate.
•
Regenerate a key pair.
•
Specify a trusted CA.