
Troubleshooting
Use the following instructions to troubleshoot digital-sender installation problems.
Problem
Action to take
The digital sender will not scan and a
CHECK
CABLES. CHECK SCANNER LOCK.
error
message is displayed.
The scanner head lock is still in the locked
position. Switch it to the unlocked position. See
Step 4. Unlock the scanner head
.
The
Find Servers
button on the
Settings
screen did not find any servers.
●
Verify that you have a functioning SMTP
server on the network.
●
Click the
Add…
button on the
Settings
screen and type in the host name
or IP address of the SMTP server. After
typing in the address, click the
Test
button to
verify that the software can contact the server.
●
If testing the server is unsuccessful, contact
your network administrator to help
troubleshoot the communication with the
server.
●
If you have any other digital senders or
MFPs that are using the HP DSS service,
you can use the
Copy Settings
button on
the
MFP Configuration
tab of the HP MFP
DSS Configuration Utility to copy the settings
from a device that is functioning correctly,
and then use the
Paste Settings
button to
apply those settings to the digital sender.
The
Find Servers
button on the
Authentication
Settings
screen did not find any servers.
●
Verify that you have a functioning LDAP
server on the network.
●
Type the host name or IP address of the
LDAP server into the
LDAP Server
text box.
After typing in the address, click the
Find
Settings
button to retrieve the server
settings. Then click the
Test
button to verify
that the software can contact the server.
●
If testing the server is unsuccessful, contact
your network administrator to help
troubleshoot the communication with the
server.
●
If you have any other digital senders or
MFPs that are using the HP DSS service,
you can use the
Copy Settings
button on
the MFP Configuration tab of the HP MFP
DSS Configuration Utility to copy the settings
from a device that is functioning correctly,
and then use the
Paste Settings
button to
apply those settings to the digital sender.
24
Chapter 3 Troubleshooting and customer support
ENWW
Summary of Contents for 9200C - Digital Sender
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Page 3: ...HP 9200C Digital Sender Getting Started Guide English ...
Page 6: ...iv ENWW ...
Page 10: ...4 Chapter 1 Introduction ENWW ...
Page 28: ...22 Chapter 2 Setup ENWW ...
Page 37: ...HP 9200C Digital Sender Guide de mise en route Français ...
Page 40: ...iv FRWW ...
Page 44: ...4 Chapitre 1 Introduction FRWW ...
Page 70: ...30 Chapitre 3 Dépannage et assistance clientèle FRWW ...
Page 73: ...HP 9200C Digital Sender Kurzanleitung Deutsch ...
Page 76: ...iv DEWW ...
Page 80: ...4 Kapitel 1 Einführung DEWW ...
Page 106: ...30 Kapitel 3 Fehlerbehebung und Kundenunterstützung DEWW ...
Page 109: ...HP 9200C Digital Sender Guida introduttiva Italiano ...
Page 112: ...iv ITWW ...
Page 116: ...4 Capitolo 1 Introduzione ITWW ...
Page 142: ...30 Capitolo 3 Risoluzione dei problemi e assistenza clienti ITWW ...
Page 145: ...HP 9200C Digital Sender Guía de instalación inicial Español ...
Page 148: ...iv ESWW ...
Page 152: ...4 Capítulo 1 Introducción ESWW ...
Page 178: ...30 Capítulo 3 Solución de problemas y asistencia al cliente ESWW ...
Page 181: ...HP 9200C Digital Sender Beknopte handleiding Nederlands ...
Page 184: ...iv NLWW ...
Page 188: ...4 Hoofdstuk 1 Inleiding NLWW ...
Page 214: ...30 Hoofdstuk 3 Problemen oplossen en klantondersteuning NLWW ...
Page 217: ...HP 9200C Digital Sender Guia de primeiros passos Português ...
Page 220: ...iv PTWW ...
Page 224: ...4 Capítulo 1 Introdução PTWW ...
Page 250: ...30 Capítulo 3 Solução de problemas e suporte ao cliente PTWW ...
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