42
CHAPTER 6: TROUBLESHOOTING
■
Run the HP JetAdmin software from another
workstation.
■
Are other print servers displayed in the list? If so,
try connecting the print server where another
JetDirect print server is currently working.
5
If the printer appears in the main window of
HP JetAdmin, click the printer in the list of printers.
6
If the printer does not appear in the main window,
but does appear in the list of unconfigured printers
(
Device
,
New
), configure the printer. Then click the
printer in the list of printers in the main window.
7
Click
Device
at the main window, then click
Summary
to view the printers status. If the status indicates a
printer problem such as paper out, paper jam, or
toner out, resolve the problem, then continue. Click
Close
to exit the window.
8
Double-click the printer in the list of printers, then
click the
Diagnostics
tab to view the print server and
network diagnostics information. Click
Expand All
,
then scroll through the window to view all of the
information. Colored icons alert you to possible
problems: red indicates a problem, yellow indicates a
potential problem, and green indicates no current
problem exists. Click
Cancel
or
OK
to exit the
window.
9
Click
Device
at the main window, then select
Modify
.
Click
Next
or the appropriate tab and verify the
following:
■
The print server is configured correctly.
■
The print server is configured for the appropriate
set of queues.
■
The print server is set for the correct mode (Queue
Server or Remote Printer).
10
Click
Cancel
or
OK
to exit the configuration pages.
11
With the printer highlighted in the list of printers,
click
Device
at the main window, then click
Test Page
to print a configuration page. Verify the configuration
page prints successfully.
File Server Checklist
1
Is the file server up and running?
If not, bring the file server up. See your network
software documentation for more information.
2
Are you logged into to the file server that you want
the print server to service?
Verify that you have selected the correct file server;
type
whoami
at a DOS prompt.
Summary of Contents for 170X - JetDirect Print Server
Page 2: ...4webafS00 fm Page 31 Monday March 13 2000 6 21 PM ...
Page 16: ...10 CHAPTER 2 INSTALLING THE HP JETDIRECT 300X AND 170X OFFICECONNECT PRINT SERVERS ...
Page 32: ...26 CHAPTER 3 HP SOFTWARE SOLUTIONS ...
Page 42: ...36 CHAPTER 5 FTP PRINTING ...
Page 69: ...Regulatory Statements 63 Chinese Safety Statement ...
Page 70: ...64 CHAPTER A SPECIFICATIONS AND REGULATORY STATEMENTS ...
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