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HP 170X - JetDirect Print Server, Installation And Configuration Manual

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44

CHAPTER 6: TROUBLESHOOTING

Workstation-to-Print Server Checklist

1

Is the workstation connected to the shared queue for 

the network printer?

■

Use PCONSOLE to verify that a printed job is 

queued to the intended queue. (JetAdmin users in 

bindery mode: select the 

Device

, 

Jobs

 list 

(

NetWare

, 

Jobs/Queues

, 

Properties

).)

■

Use PCONSOLE to verify that a print queue is not 

on hold.

■

Use PCONSOLE to verify the print queue is being 

serviced by a print server.

2

Is Novell‘s CAPTURE utility running?
Use the CAPTURE or NPRINT command to send data 

to the printer.

3

Is another printer taking jobs from the queue before 

the new printer can service the jobs?
Disassociate one of the 2 printers from the queue or 

make sure the print server has a unique name.

Microsoft Windows 95, 98, 2000, NT 3.51

,

 4.0

Checklist

■

For Internet users, access HP‘s website for 

troubleshooting JetDirect print servers: 

www.hp.com/support/net_printing. Select your 

product type and number and, when displayed, 

select Support Documents. Then select 

Troubleshooting.

■

Check the Readme file shipped with the 

HP JetAdmin software for troubleshooting 

information. Also, refer to the HP JetAdmin online 

help.

■

Check your network settings and verify that the 

proper protocols and services are configured.

■

Check that your print path (or port) is properly 

configured.

■

If you are using Windows 2000 or NT 4.0, verify 

that the printer is shared.

■

Verify that network and HP JetDirect settings on 

the print server‘s configuration page are correct.

Summary of Contents for 170X - JetDirect Print Server

Page 1: ...0BASE T Single Port 170X 10 100 BASE TX Single Port 300X External Print Servers HP JetDirect 170X and 300X OfficeConnect Print Servers Installation and Configuration Guide Designed for use with award winning 3Com OfficeConnect family of products ...

Page 2: ...4webafS00 fm Page 31 Monday March 13 2000 6 21 PM ...

Page 3: ...http www hp com go jetdirect http www 3com com HP JetDirect 170X and 300X OfficeConnect Print Servers Installation and Configuration Guide ...

Page 4: ...warranties of merchantability or fitness for any particular purpose Further Microsoft Corporation reserves the right to make changes to any and all parts of Microsoft Corporation Server software at any time without obligation to notify any person or entity of such changes NOVELL INC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE CONTENTS OR USE OF THIS MANUAL AND SPECIFICALLY DISCLAIMS...

Page 5: ... Printing a Configuration Page 8 LEDs 9 3 HP SOFTWARE SOLUTIONS Introduction 11 HP JetDirect CD ROM 11 To Run the CD ROM Installation Utility 11 To Quickly Set Up Your Printer 12 To View Documents on the CD ROM 12 Software Solutions Table 12 HP Web JetAdmin 15 System Requirements 15 Installing HP Web JetAdmin Software 15 Configuring and Modifying a Device 16 Removing HP Web JetAdmin Software 16 HP...

Page 6: ...32 Using FTP Printing 32 FTP Connections 32 FTP Login 33 Ending the FTP Session 33 Commands 34 Example of an FTP Session 35 6 TROUBLESHOOTING Introduction 37 The Print Server Configuration Page 37 Resetting Configuration to Factory Defaults 39 Troubleshooting Steps 39 Novell NetWare non NDPS 41 Microsoft Windows 95 98 2000 NT 3 51 4 0 Checklist 44 7 HP JETDIRECT CONFIGURATION PAGE MESSAGES Introdu...

Page 7: ...rver provides connectivity to 10Base T networks With either print server you can connect one printer or plotter with a parallel port to the network Each print server has one high speed bidirectional parallel port IEEE 1284 standard that supports multiple network operating systems NOSs Network Management The print server supports the Simple Network Management Protocol SNMP which enables remote prin...

Page 8: ...cally used in medium to large networks where dedicated servers are used to manage printing needs of many users Client server networks use network operating systems NOS s such as Novell NetWare and Microsoft Windows NT or 2000 Server Documents on the HP JetDirect CD ROM Document Contents HP JetDirect Print Server Administrator s Guide TCP IP Configurations Chapter 3 Using BOOTP TFTP Using DHCP Usin...

Page 9: ...pular by the Internet The print server supports these and other popular network protocols For More Information For more information about general network printing and other network information see the 3Com OfficeConnect Network Assistant CD ROM shipped with your print server Configuration for Network Printing If you are on a Novell NetWare client server network you can configure the NetWare server...

Page 10: ... of unshielded twisted pair Category 5 cable with RJ 45 connector for 10 or 100 Mbps operation For 10Base T the print server works only with a 10Base T LAN hub or concentrator that supports link beat link test pulse signals Network Operating System Protocol s Novell NetWare 3 11 3 12 3 2 4 x 5 x IPX SPX Novell NetWare 4 x with NDPS IPX SPX Novell NetWare 5 x with NDPS IPX SPX TCP IP Apple EtherTal...

Page 11: ...el to serial adapter for serial ports Recommended HP cables and part numbers 2 meter A to B parallel cable C2950A 3 meter A to B parallel cable C2951A 3 meter A to C parallel cable C2946A Power Module Included See Appendix A for the power module for your country World Wide Web Access HP s Customer Care Center online at http www hp com support net_printing Customer Care User Forum To participate in...

Page 12: ...nd 353 0 1 662 5525 Israel 972 0 9 9524848 Italy 39 02 264 10350 Japan 81 0 3 3335 8333 Korea 82 0 2 3270 0700 Malaysia 60 0 3 295 2566 Mexico 01 800 472 6684 Netherlands 31 0 20 606 8751 New Zealand 64 0 9 356 6640 Norway 47 22 11 6299 Penang 1 300 88 00 28 Philippines 63 0 2 867 3551 Poland 48 22 519 06 00 Portugal 351 0 1 318 00 65 Russia 7 095 916 98 21 Singapore 65 0 272 5300 Spain 34 902 321...

Page 13: ... Included with your print server are four self adhesive rubber feet that prevent your print server from sliding around on a surface Stick the feet at each corner on the bottom of your print server Wall Mounting the Print Server There are two slots on the bottom of the print server for wall mounting You can mount the print server with the connectors facing either up or down Hardware Installation To...

Page 14: ...g the power module into the wall outlet Since there is no power switch the print server is switched on after you plug it in 7 Check the LEDs on the front of print server The Status LED should be green either steady or blinking If the internal self test failed the Activity LED will be on and the Status LED will be off For troubleshooting information see Chapter 4 8 Wait about 10 seconds Check the s...

Page 15: ...On Solid Encountering a fault during self test or operation Off Blinking Off Encountering one of the following conditions running a self test not configured not able to attach to the network Off On On On heavy LAN activity detected Operating Speed LEDs 10Base T or 100Base TX 10 Base T LED left 100 Base TX LED right Then the print server has Off Off or N A No link established On Off or N A Link est...

Page 16: ...10 CHAPTER 2 INSTALLING THE HP JETDIRECT 300X AND 170X OFFICECONNECT PRINT SERVERS ...

Page 17: ...ou can do the following Choose the Install Network Printer option for quick setup View documentation for your print server Register your print server via the Internet Install other HP software for network printer installation and management On the HP JetDirect CD ROM there may be software that is not supported with the HP JetDirect 170X OfficeConnect Print Server Please see page 4 for supported op...

Page 18: ...be Acrobat Reader format pdf files These documents can be accessed using the CD ROM utility 1 Run the CD ROM utility 2 Select View Documentation The Acrobat Reader will run and will display the HP JetDirect Documenta tion home page 3 Click on the document that you want to view For other supported operating systems you can access the documentation files directly from the manuals directory on the CD...

Page 19: ...at support the standard MIBs and printers with embedded web servers Alerts and consumables management Remote firmware upgrades for HP JetDirect print servers HP s preferred solution for ongoing management and installation of multiple printers anywhere on your intranet Browser based management More information http www hp com support net_printing HP Network Printer Installer Windows NT 4 0 TCP IP o...

Page 20: ...NetWare 4 x 5 x TCP IP or IPX SPX Simplified installation printing and bidirectional management of HP JetDirect connec ted printers under Novell Distributed Print Services NDPS Allows automatic discovery and installation of HP JetDirect connec ted printers into NDPS via IPX Frees up user licenses Allows disabling of SAPs to reduce network traffic For IPX printing requires HP JetDirect firmware ver...

Page 21: ...Web JetAdmin can be accessed from any client through a supported web browser by browsing to the HP Web JetAdmin host This allows printer installation and management on Novell NetWare and other networks Installing HP Web JetAdmin Software Before installing the HP Web JetAdmin software you must have domain administrator or root privileges 1 Download the installation files from HP Customer Care Onlin...

Page 22: ...o configure or modify your printer These instructions show you how to configure the printer and set up a printer for printing You can also substitute the TCP IP address for the server domain Removing HP Web JetAdmin Software To remove HP Web JetAdmin software from your web server use the uninstall program provided with the software package HP Network Printer Installer 2 0 The HP Network Printer In...

Page 23: ...ractive process A port will be created A share will be created The printer will be added to the Printers folder Point and Print support Microsoft s automatic printer driver download feature is provided for Windows 95 98 and Windows NT clients E mail notification is available The software can send an e mail message to the administrator if intervention is required to install a printer The administra...

Page 24: ...Protocol IPP Simply use the HP Internet Printer Connection software for Windows NT or 2000 to set up your system To set up a print path from a Windows NT or 2000 system to an Internet printer use one of the following methods Use a supported Web Browser such as Netscape Navigator or Microsoft Internet Explorer to view the embedded web server on the HP JetDirect print server Contact your network adm...

Page 25: ...or later Supported Proxies Web proxy with support for HTTP v1 1 or later may not be needed if printing over an intranet HP IP IPX Printer Gateway for NDPS NDPS Novell Distributed Print Services is a printing architecture developed by Novell in partnership with Hewlett Packard NDPS simplifies and streamlines the administration of network printing It eliminates the need to set up and link print queu...

Page 26: ...ows 95 Novell Client 2 2 or later for DOS and Windows for Windows 3 1x support The HP IP IPX Printer Gateway ships in box with Novell NetWare 5 x and supports Novell s second release of NDPS It also supports NetWare 4 11 and intraNetWare both with NDPS already installed For more information including access to the HP IP IPX Printer Gateway software and the User Guide access HP Customer Care Online...

Page 27: ...nstallation process 1 Insert the CD ROM into the CD ROM drive 2 In the HP Installer window double click the installa tion icon for the software in the language you want 3 Follow the instructions on the screen For more information about configuring your printer driver see the online documentation provided on the CD ROM that came with the printer Configuring the Printer The HP LaserJet Utility allow...

Page 28: ...ssage appears on the control panel for at least 1 minute then print the page The current configuration is listed under AppleTalk Status on the configuration page If you have multiple printers on your network you need to print a configuration page to identify the printer s name and zone Renaming the Printer The factory supplies a default name for your printer Hewlett Packard highly recommends that ...

Page 29: ...ich your printer can reside are limited by your network configuration The HP LaserJet Utility only enables you to select a zone that is already configured for your network Zones are groups of computers printers and other AppleTalk devices They can be grouped by physical location for example Zone A may contain all the printers on the network in building A They may also be grouped logically for exam...

Page 30: ...er formed the printer is turned on and is online the print server is connected to the printer and to the network the printer cable connections are secure A READY message should appear if the printer has a control panel display See the chapter on Troubleshooting for more information If your printer is the only name listed in the dialog box you must still select it Your printer remains selected unti...

Page 31: ...n your Mac OS computer select Sharing Setup then type your owner name Testing the Configuration 1 Select Print Window from the File menu or if no window is open select Print Desktop The Print dialog box appears 2 Click Print If the printer prints the job you have connected your printer to your network correctly If your printer does not print see the chapter on Troubleshooting ...

Page 32: ...26 CHAPTER 3 HP SOFTWARE SOLUTIONS ...

Page 33: ...1B J4102B contain an embedded web server that can be accessed through a supported web browser on an intranet The embedded web server provides access to configuration and management pages for the print server and the attached peripheral device Using a Browser to Access the Embedded Web Server ...

Page 34: ...ly Netscape Navigator 4 0 4 01 4 02 4 03 4 05 4 06 4 07 4 08 Netscape Communicator 4 5 4 51 4 6 Sun Solaris J4101B only Netscape Navigator 4 0 4 01 4 02 4 03 4 05 4 06 4 07 4 08 Supported HP Web JetAdmin Versions HP Web JetAdmin is a printer installation and management application for intranets and is available from the HP Customer Care www hp com go support HP Web JetAdmin version 4 0 or later is...

Page 35: ...ithin two minutes a default IP address is automatically assigned 192 0 0 192 This address is not a valid IP address for your network but can be used to initially access the print server However to use the default IP address you must temporarily set up your system with the same IP network number or establish a route to it After an IP address is established on the print server perform the following ...

Page 36: ...s for selected HPAll in One peripherals the HP LaserJet 1100A the OfficeJet Pro Series basic image scanning and the OfficeJet R40 and R60 When connected to a supported peripheral a Scan button provides you with access to the scanning feature For more information click on the Help tab on the Scan page If your printer has been discovered through HP Web JetAdmin 4 0 or later the embedded web server o...

Page 37: ...d sends a print file to the HP JetDirect FTP server which in turn passes the print file to the printer The HP JetDirect FTP server can be enabled or disabled through a configuration utility such as Telnet Requirements FTP printing requires the following HP JetDirect print servers with firmware version x 08 xx or later TCP IP client systems with FTP that complies with RFC 959 For the most recent li...

Page 38: ...to standard FTP file transfers FTP printing uses two TCP connections a control connection and a data connection Control Connection Using standard FTP a control connection is opened by the client to the FTP server on the HP JetDirect print server FTP control connections are used to exchange commands between the client and the FTP server The HP JetDirect print server supports up to three control con...

Page 39: ...fer type enter the bin or ascii command at the ftp prompt FTP Login To start an FTP session enter the following command from a MS DOS or UNIX command prompt ftp IP address where IP address is the valid IP address or node name configured for the HP JetDirect print server If the connection is successful the HP JetDirect model and firmware version will be displayed After a successful connection the u...

Page 40: ... root directory a list of available ports for printing is displayed For multiport print servers the available ports for printing are port1 default port2 and port3 ls pwd Displays the current directory or the current JetDirect printing port put filename filename specifies the file to send to the selected HP JetDirect print server port For multiport print servers a different port can be specified in...

Page 41: ...0 PORT3 Print to port 3 unknown device To print a file use the command put filename portx or cd to desired port and use put filename Ready to print to PORT1 230 User logged in Remote system type is UNIX Using binary mode to transfer files ftp pwd 257 is current directory default port is PORT1 HP LaserJet 4000 ftp cd port1 250 CWD command successful ftp pwd 257 PORT1 is current directory HP LaserJe...

Page 42: ...36 CHAPTER 5 FTP PRINTING ...

Page 43: ...ls included on the HP JetDirect CD ROM The print server s configuration page Online help files Diagnostics tools and utilities provided with your network software such as Novell s PCONSOLE or NWADMIN utilities The Print Server Configuration Page The configuration page contains information about the status of your network and print server The ability to print a configuration page is an indication t...

Page 44: ...etWare frame types received May indicate if the print server is locking onto the wrong frame type that multiple frames are using the same network number and more DLC LLC See the HP JetDirect Print Server Administrator s Guide on the HP JetDirect CD ROM TCP IP For J4101B for HP UX SunOS and Solaris see the HP JetDirect Print Server Administrator s Guide on the HP JetDirect CD ROM Apple EtherTalk Fo...

Page 45: ...er and continue to hold down the Test button for five seconds Any user configured settings will be erased Troubleshooting Steps Follow these overall steps to diagnose and resolve the problem Verify the printer works properly Verify the print server hardware works properly Verify that you can print to the printer when it s attached directly to a PC Verify that the HP JetAdmin software is installed ...

Page 46: ...error messages If the configuration page is not printed see the next section III Verify that you can print to the printer when it s attached directly to a PC Attach the printer to a PC locally using a parallel cable that you know works properly Print a file to the printer attached directly to your PC If the file still does not print you may have a printer driver or parallel cable problem For Inter...

Page 47: ...list of addresses The printer address is the LAN HW ADDRESS of the print server listed on the print server s configuration page 4 If the printer does not appear in steps 1 or 2 the 170X was not able to send a SAP Service Advertising Protocol request to the file server or the print server did not respond to a roll call This can be caused by a variety of things but usually relates to cable or topolo...

Page 48: ...pand All then scroll through the window to view all of the information Colored icons alert you to possible problems red indicates a problem yellow indicates a potential problem and green indicates no current problem exists Click Cancel or OK to exit the window 9 Click Device at the main window then select Modify Click Next or the appropriate tab and verify the following The print server is configu...

Page 49: ...ork 4 Does HP JetAdmin report Unable to Connect to Print Server Use HP JetAdmin or PCONSOLE to confirm that the print server and print queues are configured correctly This includes verifying the print server name remote printer number remote printer configuration and the queue name 5 Can you see the print server on the network using HP JetAdmin Verify the frame type on the print server configurati...

Page 50: ... Disassociate one of the 2 printers from the queue or make sure the print server has a unique name Microsoft Windows 95 98 2000 NT 3 51 4 0 Checklist For Internet users access HP s website for troubleshooting JetDirect print servers www hp com support net_printing Select your product type and number and when displayed select Support Documents Then select Troubleshooting Check the Readme file shipp...

Page 51: ...escription and illustration of the configuration page Novell NetWare Configuration Messages Table 7 1 Novell NetWare Configuration Messages Message Description IPX SPX STATUS DISABLED READY INITIALIZING NOT IN USE Indicates the current IPX SPX protocol status 16 Not Configured indicates the print server is ready to be configured for Novell DISABLED indicates that IPX SPX was manually disabled READ...

Page 52: ...ndery servers Table 7 1 Novell NetWare Configuration Messages Message Description IPX SPX RETRANS Number of retransmissions necessary because a remote node did not acknowledge receipt of a frame sent to it Excessive retransmissions may degrade performance cause 40 ERRORS or indicate developing network hardware or congestion problems NETWORK FRAME TYPE RCVD The first column indicates the network nu...

Page 53: ...r specific field in the BOOTP reply is either 0 or greater than the remaining number of unprocessed bytes in the vendor specified area BAD LENGTH RCVD Total number of frames missed because they were too long for the HP JetDirect print server to receive BAD PACKETS RCVD Total number of frames packets received by the HP JetDirect print server with errors BOOTP IN PROGRESS The HP JetDirect print serv...

Page 54: ...or state or is servicing another I O port or another network protocol Table 7 2 General HP JetDirect Messages Message Description DISCONNECTING SPX TIMEOUT The SPX connection to the print server was lost after the connection had been made This indicates a possible network problem or a problem with the print server Make sure all cables and routers are functioning correctly Try restarting the print ...

Page 55: ...M is an invalid IP address for specifying a single node Table 7 2 General HP JetDirect Messages Message Description INVALID SERVER ADDRESS The TFTP server IP address specified for the HP JetDirect print server through BOOTP is an invalid IP address for specifying a single node INVALID SUBNET MASK The IP subnet mask specified for the HP JetDirect print server through BOOTP or NOVRAM is an invalid s...

Page 56: ...erver is correctly attached to your network Table 7 2 General HP JetDirect Messages Message Description LAN ERROR LOSS OF CARRIER Check the network connections If the connections are intact run the power on self test turn the printer off then on again If the error persists call the HP s Customer Care In Country Numbers see Chapter 1 for telephone numbers LAN ERROR NO LINKBEAT With a 10 100 Base T ...

Page 57: ... If the error persists there is a problem with the HP JetDirect print server Table 7 2 General HP JetDirect Messages Message Description LAN ERROR WIRE FAULT There is a problem with the network cabling Check the cabling between the printer and the network LAN HW ADDRESS XXXXXXXXXXXX The 12 digit hexadecimal network address of the HP JetDirect print server installed in the printer LATE COLLISION ER...

Page 58: ...ue objects are assigned to the printer Reduce the number of queues assigned Table 7 2 General HP JetDirect Messages Message Description NDS ERR NO PRINTER OBJECTS No printer objects are assigned to the print server object configured to this HP JetDirect print server NDS ERR NO QUEUE OBJECTS No print queue objects are assigned to the printer objects located in the NDS directory NDS ERR SRVR NAME UN...

Page 59: ...When multiple file servers are configured the error is only displayed on the configuration page if none of the file servers were successfully connected Table 7 2 General HP JetDirect Messages Message Description NOT CONFIGURED The HP JetDirect print server has not been configured for NetWare Use the printer installation software to configure the print server for NetWare networks NOVRAM ERROR The H...

Page 60: ...s are configured the error is only displayed on the configuration page if none of the file servers are connected Table 7 2 General HP JetDirect Messages Message Description PORT SELECT DISCONNECTED The port on the card that was automatically sensed as having the cable attached The M indicates that switch settings on the 10 100Base TX MIO card were set manually No cable detected PRINTER NUMBER IN U...

Page 61: ...tDirect Messages Message Description READY The HP JetDirect print server has successfully connected to the server and is awaiting data RECEIVE BUFFER ERROR Run the power on self test turn the printer off then on again If the error persists call the HP s Customer Care In Country Numbers see Chapter 1 for telephone numbers RETRY ERROR Verify that the Ethernet network cable is correctly terminated on...

Page 62: ...establish a connection with the print or file server TURN PRINTER OFF ON This message may appear after you upgrade to a new version of firmware When this message appears turn the printer off then back on to enable any new functionality that was recently downloaded Table 7 2 General HP JetDirect Messages Message Description UNABLE TO ATTACH TO QUEUE A failure was detected when the HP JetDirect prin...

Page 63: ...ches the actual name used by the print server or file server Also make sure that all cables and routers are functioning correctly Table 7 2 General HP JetDirect Messages Message Description UNABLE TO GET NDS SRVR ADDR The NDS server address cannot be located or accessed UNABLE TO LOGIN A failure was detected when the HP JetDirect print server tried to log onto the file server This could be caused ...

Page 64: ... possible print server problem possibly a software problem UNICAST PACKETS RCVD Number of frames specifically addressed to this HP JetDirect print server This does not include broadcasts or multicasts Table 7 2 General HP JetDirect Messages Message Description UNKNOWN NCP RETURN CODE The HP JetDirect print server encountered an unexpected fatal error after it had successfully connected to the file...

Page 65: ...irements Note If two parts are listed for one region either one can be used regardless of the output rating Country Part Num Input Rating Output Rating Australia New Zealand Argentina 0950 3172 240VAC 50 Hz 13 VDC 300 ma 0950 3358 240VAC 50 Hz 13 VDC 800 ma China 0950 2806 220VAC 50 Hz 13 VDC 300 ma 0950 3347 220VAC 50 Hz 13 VDC 800 ma Continental Europe 0950 3170 230VAC 50 Hz 13 VDC 300 ma 0950 3...

Page 66: ...U immunity compliance see the Declaration of Conformity on page 62 Safety Product complies with IEC 950 1990 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 UL 1950 CSA 22 2 950 NOM 019 SCFI 1994 and NOM 001 SCFI 1993 South Africa India 9100 5171 220 250VAC 50 Hz 13 VDC 625 ma 0950 3354 220 250VAC 50 Hz 13 VDC 800 ma United Kingdom Singapore Ireland Hong Kong 0950 3171 220 240VAC 50 Hz 13 VDC 300 ma 0950 335...

Page 67: ...vision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the deale...

Page 68: ...Model Number J4101B J4102B conforms to the following Product Specifications Safety EN60950 1992 A1 A2 A3 A4 AII IEC 950 1991 A1 A2 A3 A4 EN60825 1 1994 IEC 825 1 1993 Class 1 GB 4943 1995 EMC EN 55022 1994 A1 A2 CISPR 22 1993 A1 A2 Class A GB 9254 1988 EN 55024 1998 IEC 61000 4 2 1995 EN 61000 4 2 1995 IEC 61000 4 3 1995 EN 61000 4 3 1996 IEC 61000 4 4 1995 EN 61000 4 4 1995 Supplementary Informat...

Page 69: ...Regulatory Statements 63 Chinese Safety Statement ...

Page 70: ...64 CHAPTER A SPECIFICATIONS AND REGULATORY STATEMENTS ...

Page 71: ...shed environmental specifications for the product or e improper site preparation or maintenance 6 TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some ...

Page 72: ...tative Or you can call HP at 800 227 8164 USA only Service Outside the USA Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices exchange unit availability and instructions Hewlett Packard Year 2000 Warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product HP w...

Page 73: ...parar o reemplazar el producto si está averiado Cualquier producto de reemplazo será nuevo o como nuevo En caso que al momento del reemplazo no hubiese disponible un producto idéntico al reemplazado ya sea por discontinuación de su producción falta de stock o por cualquier otra causa HPA se reserva el derecho de suministrar un producto de prestaciones o funcionalidad por lo menos iguales a las del...

Page 74: ...cciones y partes 2 Cobertura La Empresa se compromete a reparar o cambiar el producto así como las piezas y componentes defectuosos del mismo sin ningún cargo para el consumidor Los gastos de transportación que se deriven de su cumplimiento serán cubiertos por Hewlett Packard de México S A de C V 3 Tiempo de Reparación El tiempo de reparación en ningún caso será mayor a treinta días contados a par...

Page 75: ...0 messages for Novell NetWare 45 to 46 modifying a device 16 plot see Configuration page testing 25 verifying network 22 CRC ERROR message 48 Customer support 5 6 68 D Defaults restoring 39 DHCP NACK message 48 DISCONNECTED message 48 DISCONNECTING FROM SERVER message 48 SPX TIMEOUT message 48 Distribution center 5 Driver upgrades 5 68 E Electronic support services 5 Embedded web server special fe...

Page 76: ...aller 2 x 18 HP Web JetAdmin software 15 print server hardware 7 printer software 21 Internet Printer Connection NT software see HP Internet Printer Connection INVALID GATEWAY ADDRESS message 49 IP ADDRESS message 49 SERVER ADDRESS message 49 SUBNET MASK message 49 SYSLOG ADDRESS message 49 TRAP DEST ADDRESS message 49 IP IPX printer gateway see HP IP IPX printer gateway for NDPS IPX SPX RETRANS m...

Page 77: ...R message 53 NDS SERVR PUBLIC KEY ERR message 53 NetWare configuration messages 45 to 46 file server checklist 42 print file server to printer connection checklist 43 troubleshooting NetWare networks 41 workstation checklist 43 Network EtherTalk or LocalTalk Mac OS 20 NETWORK FRAME TYPE RCVD message 46 printer installer 16 verifying configuration 22 NO QUEUE ASSIGNED message 53 NODE NAME message 4...

Page 78: ... Transmission media 4 TRANSMIT ERROR message 56 Troubleshooting 37 Novell NetWare networks 41 Windows networks 44 TRYING TO CONNECT TO SERVER message 56 TURN PRINTER OFF ON message 56 U UNABLE TO ATTACH TO QUEUE message 56 CONNECT TO SERVER message 57 FIND SERVER message 57 GET NDS SRVR ADDR message 57 LOGIN message 57 SENSE NET NUMBER message 57 SET PASSWORD message 58 UNDERFLOW ERROR message 58 ...

Page 79: ...4webafS00 fm Page 31 Monday March 13 2000 6 21 PM ...

Page 80: ...Hewlett Packard Company 8000 Foothills Blvd Roseville CA 95747 Part Number 5969 6851 Printed in Singapore 5969 6851 ...

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