9
WARRANTY
Extended contractual warranty
We guarantee our products for 3 years. In the
event of failure to present proof of the product
date of purchase, the warranty is effective
from the product date of manufacture (stated
underneath the product) (Fig. 21).
The contractual warranty does not apply in the
following cases:
- Normal wear parts: seals, valves, handle, nozzle,
piping, carrying straps, rod and lever,
-The products that are used in violation of the
technical recommendations,
- Products used improperly,
- Products not undergoing regular maintenance,
- Damage to products (impacts, drops, crushing,
etc.) caused due to negligence, improper
maintenance, improper or abnormal use of the
product,
- The replacement of a component after losing a
component of the sprayer.
Warranty activation
Contact your retailer to apply your warranty.
Please keep your proof of purchase (invoice
or legible till receipt), as this will be required
in the event of a claim under the Contractual
Warranty.
A product under warranty that has been
repaired or replaced, remains guaranteed for the
remaining duration and under the original terms
of the Contractual Warranty granted at the time
of purchase.
All returned products become the property of
HOZELOCK when replaced by a new product.
SPECIFIC CASES
Australia:
Our goods come with guarantees that cannot
be excluded under the Australia Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
Hozelock Australia Pty Ltd
(ABN 83 154 891 648).
Unit 42 / 74 Indian Drive,
Keysborough Victoria 3173
Phone: 1300 275175
Email: [email protected]
New Zealand:
The manufacturer’s warranty is in addition to
the rights and remedies provided by the New
Zealand Consumer Guarantees Act Distributed
in New Zealand by:
Horticom (Company No. 463657)
651 Rosebank Road, Avondale, Auckland 1026
Phone: 09 828 4408
Email: [email protected]
General Terms and Conditions:
Hozelock provides a manufacturer’s warranty
to the initial purchaser for each new product
produced by Hozelock that is sold by an
authorised Hozelock supplier in Australia.
This warranty provides such initial purchaser
with a guarantee against faulty workmanship in
manufacture and/or defective components for
the warranty period from the date of purchase.
The benefits given by this manufacturer’s
warranty are in addition to other rights and
remedies of the consumer under a law in relation
to the goods to which this warranty relates.
Making a Claim:
If any product supplied by Hozelock is found to
be defective due to faulty manufacture and/
or defective components within the warranty
period, Hozelock will repair or replace the
product to the customer providing:
• proof of purchase is provided to Hozelock or its
authorised supplier of the relevant goods
• the fault is not caused by misuse, neglect,
adjustments and/or modification by the
consumer
• the consumer presents the defective product
at the premises of the authorised supplier of
that relevant Hozelock product
• failure has not occurred through normal wear
and tear
The product will be repaired or replaced at
Hozelock’s cost, however, any costs incurred to
obtain warranty consideration or service is the
consumer’s responsibility, including shipping and
handling, travel expense, lost time, or pick up
and delivery.
